5/5
TrustpilotClaudia provided a great service.
Claudia was pleasant to work with and understood my needs. She worked to make my transaction smoother and quicker.
Trusted Agent profile · Shropshire
DB Roberts Shropshire reviews
★★★★★
281 reviews across 1 platform
12 Shoplatch, Shrewsbury, SY1 1HL, Shropshire, SY1 1HL
DB Roberts's office in Shropshire, at 12 Shoplatch, is rated 4.6 out of 5 across 281 reviews on 1 platform.
Reviews
Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing service by the lovely Tia
Amazing service by the lovely Tia. Helped me every step of the way to secure our new rental property, answered every question I asked and was fast at keeping me updated. I couldn’t be happier with the service provided by herself, such a happy friendly lady! Super duper service from DB Roberts. 10/10 Thankyou so very much
5/5
TrustpilotThey made us feel very comfortable &…
They made us feel very comfortable & kept us update throughout our process with the house hunting. The whole team have been Lovely.
Agent replied · 22 October 2024
Thank you for your lovely feedback! We’re pleased to know that you had a positive experience with our team. If you need any further assistance, please don’t hesitate to reach out.
5/5
TrustpilotAmazing service
Amazing service, right from the first visit for valuation. Superb communication, lots of viewings planned and confirmed by texts, delighted that the house sold on first viewing!
Agent replied · 22 October 2024
Thank you for your wonderful feedback! Congratulations on selling your house on the first viewing! If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotWe cannot commend Emily highly enough
We cannot commend Emily highly enough. From day one, not only did she efficiently & professionally manage enquiries but she proactively sought prospective purchasers for our property. She was always aware & up to date regarding the process & was a pleasure to deal with. We believe ourselves to be fortunate to have had Emily as our primary point of contact.
5/5
TrustpilotGreat
Friendly, thorough and helpful. Tia was great at organising the whole process for us.
5/5
TrustpilotBrilliant Service
Effective and efficient communication. Polite and professional at all times. Lovely friendly staff.Very supportive of my personal situation. Went the extra mile to help and accommodate.
Agent replied · 22 October 2024
Thank you for your kind words about our team! Your feedback means a lot to us.
3/5
TrustpilotDB Roberts & Partners offers a decent…
DB Roberts & Partners offers a decent service, keeping everything running smoothly and staying honest. The staff, like Tia and Emily, are friendly and professional, ensuring good communication throughout processes like renting or selling property. Overall, it's an average experience with some standout interactions, but nothing overly extraordinary.
5/5
TrustpilotMoved Management Company to DB Roberts
We have moved management companies and Lisa Edwards has been really helpful- thank you
5/5
TrustpilotFantastic service very helpful would…
Fantastic service very helpful would highly recommend
5/5
TrustpilotBrandon was very helpful and sorted…
Brandon was very helpful and sorted everything out what I needed! What a legend
1/5
TrustpilotBy far and away the worst estate agents…
By far and away the worst estate agents in Shropshire, from the snotty attitude of its ‘sales negotiators’ to the lack of communication, throw in a couple of ‘Ghost viewings’ and not being able to find my own listing anywhere, how they are still in business is beyond me, if you are thinking of selling, buying or renting please please please do yourself a favour and go to a competitor, you can thank me later.I will never deal with these inept fools ever again, they just suck the nice right out of you!!!!
1/5
TrustpilotAwful Company
Following the death of my father, I sold the house just shy of 12 months post his death, no issue with the sale.My experience relates to the email received this week from DB Roberts stating a “Happy Anniversary” it’s been five years since you moved. The email then went on to push me to sell with them again!Although years have passed, this email from them still upset me.I have emailed DB Roberts twice and both emails ignored. Obviously don’t careInteresting GDPR came into effect a year after I sold and I’ve not given permission to hold my details. So second issue is the breach in my privacy and data.The stigma of being an estate agent in the days of gazumping just goes to show that 30 years on, still haven’t become professional
5/5
TrustpilotTia has concluded a couple of tenancies…
Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.
Agent replied · 22 October 2024
Thank you for sharing your positive experience! We look forward to assisting you again in the future!
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too!Tia Scott Thankyou again You’ve been incredible!👍
5/5
TrustpilotToilet blocked
I received a call to say there was an issue with a blockage within the building caused by an outside pipe.Bethany at DB Roberts kept me informed and up to date. Getting in touch with contractors to get the problem sorted quickly and efficiently.Thank you for dealing with the problem and liaising with the tenants.
1/5
TrustpilotNot a chance in hell
We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.
5/5
TrustpilotD B Roberts Lettings: Landlord Recommendation
D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.
5/5
TrustpilotSale of residential mobile home
Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day
5/5
TrustpilotClaudie was most helpful.really good…
Claudie was most helpful.really good customer service
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