Trusted Agent profile Β· Shrewsbury
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1,357 reviews across 1 platform
9 College Hill, Shrewsbury, SY1 1LZ, SY1 1LZ
Part of Knight Frank, see every office.
Knight Frank's office in Shrewsbury, at 9 College Hill, is rated 4.9 out of 5 across 1,357 reviews on 1 platform.
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you π
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
5/5
TrustpilotJocelyn was super helpful in resolvingβ¦
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
TrustpilotSo happy to have Knight Frank on my side
Knight Frank's Lettings Management department had looked after my Isle of Dogs (E14) house while I was abroad, so when it came to the moment to sell, it was natural that I ask them to help. This was the first time I've sold a house, so I needed someone to guide me through the process and to help me get the best deal possible.
5/5
TrustpilotVinoath Selvakumar (Vinnie) has been aβ¦
Vinoath Selvakumar (Vinnie) has been a great help. Always responsive and feels like he has our back when dealing with the landlord. Thanks for all the help negotiating no rent increase for this year Vinnie!
Dear Josh, Thank you for the lovely review. It has been a pleasure to assist you in your renewal. Kind regards, Vinnie
5/5
TrustpilotHenry has been very helpful inβ¦
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
5/5
TrustpilotThe experience that we had with Konradβ¦
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Thank you Snir for the glowing review and for giving us a perfect score. Weβre thrilled you enjoyed Konradβs service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
5/5
TrustpilotThanks to Vinnie from Renewalsβ¦
Thanks to Vinnie from Renewals Westbourne Grove the renewal process was speedy and well executed. Well done Vinnie!
Dear Tian,It was lovely to assist you in your renewal.Thank you for your patience during the process.Kind regards,Vinnie
5/5
TrustpilotMichelle Henry wasβ¦
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
5/5
TrustpilotExcellent agents
Excellent agents. Worked hard to sell our property in a difficult market. Very professional. Highly recommended.
5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
5/5
TrustpilotKev Patel did a great job with the newβ¦
Kev Patel did a great job with the new tenancy in Notting Hill. Thanks Kev!
Thank you. It was an absolute pleasure working with you. I truly appreciate your attention to detail in getting the property ready for the new tenants, it made all the difference.I look forward to working with you again in the future.Best regards,Kev Patel
5/5
TrustpilotHigh quality services to find the flat
I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.
Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank
5/5
TrustpilotBrigette from Renewals
Great job in renewing our lease contract.Thank you Brigette.
Dear WassimThank you for your feedback. I am pleased we found a good middle ground for you and the tenants on the renewal.Kind regardsBrigette
5/5
TrustpilotI recently got in touch with yourβ¦
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
5/5
TrustpilotAnn-Marie managed our property veryβ¦
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
5/5
TrustpilotAnik Ruparelia is an outstanding agent
Anik Ruparelia is an outstanding agent which will reply to any enquiries immediately as well as to managing my property professionally. Very happy with her service.
Your review is much appreciated! Please do not hesitate to contact me going forward. Thank you.Best wishes, Anik.
5/5
TrustpilotI have rented a flat with Knight Frankβ¦
I have rented a flat with Knight Frank and managed by Jocelyn Zhang, I must say her service is exceptional. Her responses are always prompt, supportive, and highly professional. Highly recommended.
Thank you for your kind words Xuefeng! Iβm really glad I could assist and that you had a positive experience. Your recommendation means a lot! Kind regards, Jocelyn
5/5
TrustpilotVery helpful
Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.
Thank you for your Kind words, you have been great tenants. Kind regards,Kristian
5/5
TrustpilotI reported a noise β¦
I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.
Hi Brian thank you for your review very much appreciated. I look forward to working with you in the future, please donβt hesitate to reach out on any problems in the propertyβ.Kind regards,Daniel
5/5
TrustpilotVinnie from renewals has been great inβ¦
Vinnie from renewals has been great in helping negotiate rent. I have been at this property for 2 years now and have just renewed for the third year with the same rent and terms! It just took one e-mail for him to get this done - very easy and efficient. Overall, my experience with Knight Frank has been good so far!
Dear Tarang,Thank you for the lovely review.I am so pleased you are continuing for another year.All the best.Kind regards,Vinnie
5/5
TrustpilotBeth is very kind and share me allβ¦
Beth is very kind and share me all house information to rent.
Thank Don, it has been great working with you also! Best, Beth
5/5
TrustpilotJocelyn is very responsible
Actually, I am considering to change my agent to other companies until I meet Jocelyn for my house manager who makes me feel Knight Frank trustworthy and responsible. She is trying to solve my problems for service charges again and again till everything is settled. I feel safe to ask Knight Frank to manage my property maybe other properties in the future.
Thank you for your kind words. Your satisfaction is my priority, and I look forward to continuing to provide the support you need. Iβm grateful for the opportunity to manage your property and any future ones.Kind regards,Jocelyn
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