Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe best
From start to finish the whole process was so smooth Alex was our valuer she explained the process in detail from valuing our house to booking the photographers and telling us when our house would go on the market and timelines she was excellent. Then the photographers a great couple of gents very professional,the videos and photos we're amazing. Then came viewings Tate who showed potential buyers round great bubbly chap our house sold the next day. Then came Sue the sales progressor she handled the sale always took our calls, always had time for us and kept us informed of the progress of our sale absolutely fantastic a lovely bubbly personality who was very approachable at all times we would recommended Oakmans these are the team to go with. Very professional No 1 in the market in my opinion.
Pat · 15 December 2025
★★★★★ 5/5
TrustpilotAbsolutely stunning customer service
Absolutely stunning customer service. Ollie was so attentive
Sophie · 6 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely feedback! We’re delighted to hear you received such excellent customer service. We really appreciate your kind words!
★★★★★ 5/5
GoogleSandeep has been an incredible advisor and support during this process! He not only secured us an offer much better than other brokers but he also made everything so simple, quick and seamless for us as first time buyers. Highly recommend everyone uses Sandy as their mortgage advisor 🙌🏽 …
Safah · 15 November 2025
Agent replied · 14 January 2026
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that the team was able to secure a strong offer for you and make everything feel straightforward as first-time buyers. It’s great to know the process felt quick, clear, and stress-free. We truly appreciate your recommendation and your kind words.
★★★★★ 5/5
TrustpilotProfessional photos are worth it!
I had Lilli out today to do the photography on my house ready for selling, she was punctual and very professional, explaining how she will be taking the photos and reasons why they take them that way. The photos look fantastic! I’ve used other estate agents in the past and Oakmans is a step above the rest!
Ian · 17 September 2026
Agent replied · 24 September 2026
Thank you so much for your fantastic review! We’re delighted to hear that Lilli made such a great impression with her punctual, professional approach and took the time to explain how and why the photos were being taken. It’s brilliant to know you’re so pleased with the finished results too. Your comments about Oakmans really mean a lot to us, and we wish you all the very best with the sale of your home!
★★★★★ 5/5
TrustpilotExcellent Photos and Media Process
Excellent communication when booking and when we had to change the times for the photos. Hau was very friendly and efficient with the photos, 360’ and video. Made the process super clear
Hannah · 1 April 2026
Agent replied · 6 June 2026
Thank you for your lovely feedback! We’re so pleased to hear the communication throughout the booking process was excellent, even when arranging a change of time. It’s great to know Hau made the experience clear and straightforward while carrying out the photos, 360 tour, and video efficiently and professionally. We really appreciate your kind comments.
★★★★★ 5/5
TrustpilotArrived on time explained clearly…
Arrived on time explained clearly everything about the photos and videos to be taken today. Everything was completed quickly and efficiently didn’t waste any time, thank you Dominic.
Kam · 30 April 2026
Agent replied · 6 June 2026
Thank you for your lovely feedback! We’re delighted to hear everything was explained clearly and completed quickly and efficiently. We’ll be sure to pass your kind comments on to Dominic, he’ll really appreciate them.
★★★★★ 5/5
TrustpilotThe photographer was courteous
The photographer was courteous, friendly, and efficient. Thanks Hau.
Chris · 3 September 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We’re delighted to hear that Hau was courteous, friendly, and efficient throughout. We really appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleExtremely disappointing experience with Oakmans Shirley. After viewing a property, I submitted a formal offer via email exactly as instructed, attaching all requested documentation including my mortgage in principle, proof of deposit, ID, and proof of address.
My email was completely ignored. I received no acknowledgment, no update, and not even the basic courtesy of confirming receipt. I sent a follow-up email and was again met with silence.
As a serious, no-chain buyer with a substantial deposit and all paperwork ready, this level of unprofessionalism is unacceptable. Providing sensitive personal documents such as ID and bank statements requires trust, and the absolute minimum expectation is a simple acknowledgment.
Based on this experience, I will not be browsing or considering any further properties listed by Oakmans, and I would not recommend them to other buyers.
Velvet · 17 March 2026
Agent replied · 17 April 2026
Hi Velvet,
Thank you for your review, and we’re genuinely sorry to read about your experience.
Unfortunately, there may have been a typo error on the offer form email address that was provided at the viewing, which meant some emails were not received by our branch. This issue was identified after a number of emails bounced back, and it has now been fully rectified.
We sincerely apologise that your offer did not reach us and for the frustration this has caused, particularly as you took the time to prepare and send all supporting documentation.
If you would still like your offer to be submitted, please resend it to our Branch Manager at charlee@oakmans.co.uk. We would very much welcome the opportunity to speak with you directly and ensure this is handled properly.
Kind regards,
Oakmans Shirley
★★★★★ 1/5
TrustpilotFraud and only serve landlords
Fraud and only serve landlords. Students stay away from them. They do not care about tenants/students and deposits are not returned on time and there are no responses from the deposit team. Too many emails are sent, and they never care about tenants when problems are reported on fixflo portal. Had a terrible experience when I stayed at 252 Edward Road and 860 Pershore Road. I would strongly recommend to not go with Oakman Selly Oak and you will face many issues.
Chaithanya · 8 October 2026
★★★★★ 5/5
TrustpilotReally helpful
Really helpful, Sue Weaver was amazing!
Nicole · 26 August 2026
Agent replied · 24 September 2026
Thank you for your lovely feedback! We’re so pleased to hear that Sue was so helpful and made such a positive impression. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotDom made the experience easy
Dom made the experience easy, he was very informative. Explained all he had to do and finished the job quickly and professionally.
BARBARA · 27 April 2026
Agent replied · 6 June 2026
Thank you for your great feedback! We’re so pleased to hear Dom made the experience easy and kept you well informed throughout. It’s wonderful to know everything was completed quickly and professionally, we’ll be sure to pass your kind comments on to him.
★★★★★ 1/5
Trustpilotvery disappointed with oakmens
I've been very disappointed with my experience with Oakmans. I reported an ongoing water leakage issue through their maintenance system and have repeatedly followed up. Despite several contractor appointments being arranged and cancelled/rearranged, the underlying problem remained unresolved.
The situation has caused considerable stress and has affected my ability to comfortably work and attend meetings from home. I appreciate that repairs can sometimes take time, but the repeated delays and lack of a lasting resolution have been extremely frustrating.
I would expect a property management company to communicate clearly, take ongoing maintenance issues seriously, and ensure that reported problems are properly resolved.
Ashutosh · 26 September 2026
★★★★★ 5/5
TrustpilotRelaxed and professional approach
Lilli arrived as arranged. She was lovely, very helpful and took all the photos and measurements required moving bits and pieces around as needed. She did take pity on our old cat and left him sleeping.
A very pleasant professional person to have in my home.
Alex · 26 September 2026
Agent replied · 10 October 2026
Hi Alex, thank you for your lovely feedback. It’s great to hear that Lilli made the visit feel relaxed and professional and was so helpful throughout. We’ll be sure to pass your kind comments on to her.
★★★★★ 5/5
TrustpilotWe are a charity given £250 by Oakmans…
We are a charity given £250 by Oakmans as part of their charity campaign. Fran Shaw contacted us to tell us about this opportunity and made it very easy for us to receive the donation which we are very grateful for. Thank you Oakmans for supporting a local children's charity.
Dodford · 28 August 2026
Agent replied · 24 September 2026
Thank you so much for your kind words. We’re delighted that Fran was able to make the process straightforward and that our charity campaign could provide support to such an important local cause. It means a great deal to us to be able to give back to the community, and we wish you all the very best with the fantastic work you do.
★★★★★ 5/5
TrustpilotAmazing work from the photographer Hau
We’ve had Hau out today doing the photography of our home. He was very professional explaining everything before he began, he worked well with us having to work around him with our over sensitive dog!
Hau showed the pictures he took while he was here, they were amazing.
SharonJudd · 4 September 2026
Agent replied · 24 September 2026
Thank you for such lovely feedback. We’re so pleased to hear that the team made the photography process feel comfortable and straightforward, especially while working around your dog. It’s also wonderful to know you were so impressed with the photos taken on the day. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleHannah, Ellie & Richard have been absolutely outstanding so far in our house sale journey, I could not recommend these guys enough. Hannah was great on the first appointment, I loved how they sent letters and a welcome email with a personal touch of a marketing booklet to give you tips etc on what to expect and prepare for on the day of the appointment and photos. Richard has been amazing with conducting the viewing’s he really knows his stuff and gets on great with the buyers. Ellie has been working hard behind the scenes on offers with keeping me in the loop every step of the way. The team are friendly, honest, super knowledgeable and just exactly what we need to help sell our home. After being on with a previous agent that caused us nothing but stress, Oakmans have been a breathe of fresh air! Their marketing is second to none, the photos are fantastic, the photographer/marketing manager Roman was absolutely brilliant on the day of photos. Communication has been spot on from the moment we spoke to them, something that was super important to us. We have been kept in the loop every step of the way and I’ve not had to chase them once wondering what is going on. We could not be happier and would definitely recommend Oakmans to all. We have had 5 star service from day one and I know this will continue throughout our sale journey. We truly wished we used Oakmans in the first instance as it would have saved us a hell of a lot of stress! Thank you so much to the amazing team at the Shirley Branch, you guys are truly fantastic and a credit to the company X
Dionne · 13 May 2024
Agent replied · 8 January 2025
Thank you for your exceptional review! We're delighted to hear that Hannah, Ellie, and Richard have been outstanding in your house sale journey. We're thrilled that you appreciated the personalised touches, marketing booklet, and excellent communication. It's great to know that Richard's expertise and Ellie's dedication have kept you informed every step of the way. We're also glad that Roman's photography impressed you. Your feedback about our team's friendliness, honesty, and knowledge means a lot to us. We're grateful for your recommendation and look forward to continuing to provide you with 5-star service. Thank you for choosing Oakmans!
★★★★★ 5/5
GoogleHannah, Ellie & Richard have been absolutely outstanding so far in our house sale journey, I could not recommend these guys enough. Hannah was great on the first appointment, I loved how they sent letters and a welcome email with a personal touch of a marketing booklet to give you tips etc on what to expect and prepare for on the day of the appointment and photos. Richard has been amazing with conducting the viewing’s he really knows his stuff and gets on great with the buyers. Ellie has been working hard behind the scenes on offers with keeping me in the loop every step of the way. The team are friendly, honest, super knowledgeable and just exactly what we need to help sell our home. After being on with a previous agent that caused us nothing but stress, Oakmans have been a breathe of fresh air! Their marketing is second to none, the photos are fantastic, the photographer/marketing manager Roman was absolutely brilliant on the day of photos. Communication has been spot on from the moment we spoke to them, something that was super important to us. We have been kept in the loop every step of the way and I’ve not had to chase them once wondering what is going on. We could not be happier and would definitely recommend Oakmans to all. We have had 5 star service from day one and I know this will continue throughout our sale journey. We truly wished we used Oakmans in the first instance as it would have saved us a hell of a lot of stress! Thank you so much to the amazing team at the Shirley Branch, you guys are truly fantastic and a credit to the company X
Dionne · 10 May 2024
Agent replied · 9 June 2024
Thank you for your exceptional review! We're delighted to hear that Hannah, Ellie, and Richard have been outstanding in your house sale journey. We're thrilled that you appreciated the personalised touches, marketing booklet, and excellent communication. It's great to know that Richard's expertise and Ellie's dedication have kept you informed every step of the way. We're also glad that Roman's photography impressed you. Your feedback about our team's friendliness, honesty, and knowledge means a lot to us. We're grateful for your recommendation and look forward to continuing to provide you with 5-star service. Thank you for choosing Oakmans!
★★★★★ 5/5
GoogleGreat service from Sandeep & the team from start to finish. He was professional, helpful, and always willing to go the extra mile to make sure everything went smoothly. Communication was clear and prompt, which made the whole experience stress-free. I highly recommend Sandeep to anyone looking for reliable and high-quality service.
Arfan · 3 April 2026
★★★★★ 5/5
TrustpilotCommunicated to at all times and had…
Communicated to at all times and had reminders regarding the appointment. Jamie arrived and explained what he would be doing, wore shoe covers which is very respectful to our property. Before Jamie left he explained what would happen next.
Great service from Oakmans
Rebecca · 19 September 2026
Agent replied · 24 September 2026
Thank you for your lovely feedback! We’re so pleased to hear that communication was clear throughout and that Jamie provided such a respectful and professional service during his visit. It’s great to know everything was explained clearly, including what would happen next. We really appreciate your kind words and are glad you had a positive experience with Oakmans.
★★★★★ 5/5
TrustpilotProperty pictures with Hau from Oakmans
08/04/26 Hau from Oakmans arrived on time and I was greeted by a very friendly young man. He clarified the process and helpfully moved a few things for me due to my limited mobility. I found Hau to be very efficient in taking the pictures on my property which took approximately 30mins. So far I have nothing but praise for the team at Oakmans in Harbourne.
Ali · 8 April 2026
Agent replied · 6 June 2026
Thank you for taking the time to share such lovely feedback. We’re delighted to hear Hau arrived promptly, explained the process clearly, and was able to assist you so helpfully during the appointment. It’s wonderful to know you found the experience efficient and positive from start to finish. We really appreciate your kind words about the team at Oakmans Harborne and will be sure to pass your comments on.
★★★★★ 5/5
TrustpilotMarketing photography
Lilli has just been to photograph and video our property in readiness for it going onto the market later this week. Lilli was extremely friendly and professional throughout. Despite horrible weather she worked around us and our pets to capture the best possible images.
Rachael · 19 May 2026
★★★★★ 5/5
TrustpilotHad Dom and Hall from the media…
Had Dom and Hall from the media team.Very professional and polite,Hardly knew they were here.Just starting our journey with Ellie and Oakmans and Very impressed so far with there service.Called office to ask a question and was answered straight away in a very kind professional manner.
I · 24 August 2026
Agent replied · 24 September 2026
Thank you for your lovely feedback. We’re really pleased to hear that the media team were professional, polite and made the visit feel so easy and unobtrusive. It’s also great to know you’ve had such a positive start to your journey with Oakmans and found the office team helpful and professional when you called. We really appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleAs if they are advertising a house on stadium road in acocks green as having 2 bathrooms. No plans available which is better as it would embarrass them. A downstairs wc and a four peice bathroom on first floor. There is no 2nd bathroom.
Craig · 18 July 2025
Agent replied · 14 January 2026
Hi Craig, thank you for sharing your feedback, we completely understand how this could be a little confusing. It’s often common for a WC to be included in the overall bathroom count, as long as the description and marketing details explain the layout clearly. In this case, the listing mentions one family bathroom upstairs and a WC downstairs, and this is also shown in the floorplan, virtual tour and photos.
★★★★★ 5/5
TrustpilotWe had a fantastic service from…
We had a fantastic service from everyone at Oakmans, especially Lesley Barnfield. She was absolutely amazing and kept us informed at every stage. It helped us to feel relaxed even when there were delays in the run up to completion.
David · 29 May 2026
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