Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor customer service with Beals
I wanted to share the poor customer service and experience myself and my partner received from Beals estate agents. Once they got our deposit , the didn’t bother to call and chase a move In date for us. We had to keep calling and to which one of the advisors stated.... “you do not have to keep calling!” He was very rude and we had to keep calling to get any kind of update from them. After 3 weeks of calling and visiting the branch in Southampton, going out of our own way, we got a move in date on the Monday to which they cancelled on the Wednesday. They then had the cheek to make us wait for our own money back delaying us from looking for another property. I would never ever consider this company again and it was the worst customer service I’ve ever received.
Kelly · 27 November 2018
★★★★★ 5/5
TrustpilotEffortless move!
Dealt with Daniel Back in North End Beal's office. What an absolute pleasure to deal with. Everything was flawless, absolutely flawless. Highly recommended.
Brad · 9 September 2021
★★★★★ 5/5
TrustpilotAdrian and his whole team have been…
Adrian and his whole team have been very good, supportive, prompt and helpful with lots of good advice when needed, right from the start. We fully recommend them to any landlord.
Paul · 11 October 2022
Agent replied · 26 March 2024
Thank you, for reviewing your experience at Beal's Shirley Office! The team will be overjoyed to hear that you've had such a positive experience with us. :) Our staff are handpicked for their customer service, professionalism, and knowledge. Thank you for sharing your feedback. We hope you have a great day.
★★★★★ 5/5
TrustpilotLouise provided an excellent service…
Louise provided an excellent service when it came to the sale of my property, so glad we chose to go with Beals. Highly recommend
Customer · 3 June 2023
Agent replied · 26 March 2024
Hi Carol, thank you for reviewing your experience with Beal's! Louise and the entirety of the team were delighted hear you had a great selling experience with us. We hope you have a great day :)
★★★★★ 5/5
TrustpilotLucy was incredibly helpful during the…
Lucy was incredibly helpful during the rental process with great communication throughout, really happy with the end result of Acquiring the suitable property. Thanks again Lucy
Sam · 22 January 2021
★★★★★ 5/5
TrustpilotAisha Baker
Aisha came over to valuate my flat and its potential for renting. She was extremely knowledgeable and put me at ease with all my questions. Wouldn't hesitate to use Beales again with the support of Aisha.
Natalie · 12 August 2024
★★★★★ 5/5
TrustpilotVery professional outfit
Very professional outfit, good to deal with, great attitude, always ring you back when requested, always return emails.Have no issues would recommend using this agent for all aspects of property management.
Mr · 5 October 2022
Agent replied · 26 March 2024
Thank you, for reviewing your experience at Beals. The team will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
★★★★★ 5/5
GoogleGreat service for Landlords. Muhammad is a pleasure to work with. He is on the ball and lets properties to good tenants.PositiveResponsiveness, Professionalism
Izaz · 25 August 2021
★★★★★ 5/5
TrustpilotA deal in tough market conditions.
Since returning from being furloughed during lockdown, Ben has done a great job of marketing our property. In tough market conditions he has been tenacious in following up leads and this has resulted in several offers, although many with complications that needed to be worked through. Throughout, Ben has kept us updated and has talked through the complexities at every stage enabling us to make informed decisions and a sale which is now proceeding to contract.
Fighting · 23 June 2020
★★★★★ 5/5
TrustpilotThank you To the outstanding employees…
Thank you to the outstanding employees at Parkgate, Emma and Lauren, both so professional, always prompt good communication. The smooth sale and purchase process made the whole experience a pleasure.
Fiona · 9 November 2022
Agent replied · 26 March 2024
Hi Fiona, Thank you ever so much for taking the time to review Beal's Park Gate Office. Emma, Lauren and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
★★★★★ 5/5
GoogleThe agency was very helping from the day we viewed the property until beginnig of tenancy. 5* experience from Muhammad, my family and i are pleased.
Abigail · 26 March 2023
Agent replied · 25 March 2024
Hi Abigail, Thank you ever so much for taking the time to review Beal's Shirley Office. Muhammed and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
★★★★★ 1/5
GoogleSpam at our letterbox, which is clearly marked 'non-soliciting'.
If they ignore such simple instructions, I'm afraid how they'd deal with actual important cases, as they seem to disregard your interest.
K · 27 October 2024
★★★★★ 5/5
TrustpilotHad a great experience with Beals
Had a great experience with Beals, we have used them twice. I went back to them because they were so efficient and helpful the first time.Would highly recommend
Alexander · 6 December 2024
★★★★★ 5/5
TrustpilotThis agency is really helpfull…
This agency is really helpfull throughout our tenancy agreement They are realy quick in sorting out problems/inquiries And property they are providing is tidy and fully maintainedI recommend them esp their senior staff is fabulous
Zainab · 14 August 2024
★★★★★ 1/5
Trustpilot.....CRIMINALS....
This outfit operate on high streets mainly south of the country , They are also Brokers and will take every last penny you have as well as providing you with false/part information regarding insurance policies which they will tie you into for 5 years at a rate of double price at least for a standard package, You wont receive the information for this as they choose not to tell you, I personally was asked to falsify information from my wage slips to show that i was earning more than i actually was in order for my mortgage to go through... But BEWARE later down the line you step out of there boundaries the court letters phone calls and threats start,,,,,, DONT DO IT .... LICENSED CRIMINALS....
T · 18 December 2017
★★★★★ 5/5
GoogleQuick and fast service, agants very friendly and helpful
Anna · 27 April 2024
Agent replied · 24 August 2024
Hi Anna, thank you ever so much for your lovely feedback. We hope you have a great day!
★★★★★ 5/5
TrustpilotFantastic Estate Agents…
I recently bought my flat through Beal’s and I was impressed by their professionalism. They were a useful conduit for information and made the purchase effortless.
Josh · 1 March 2023
Agent replied · 26 March 2024
Hi Josh, thank you ever so much for your lovely feedback. We hope you have a great day!
★★★★★ 5/5
TrustpilotOne person makes a huge difference!
Beals have managed my property for a few years. I am now dealing with Phoebe Hilton and she alone is responsible for me awarding 5 stars. She is currently providing an exceptional service through an eviction process. Good to know that someone is there for me when it is really necessary. Historically service from Beals has not always been great but Phoebe has completely turned that around and yes, i would use them again as a result.
Jenny · 15 October 2019
★★★★★ 5/5
TrustpilotOutstanding service
Zoe Cook - had such a wonderful experience from start to finish with Zoe. Would 100% recommend dealing with Zoe with any of your letting needs!
Tanya · 26 December 2024
★★★★★ 5/5
TrustpilotVery efficient and helpful
Jade and Carly are always helpful, knowledgeable and always approachable. Thank you
Consumer · 24 February 2024
Agent replied · 26 March 2024
Hi, Thank you so much for sharing your feedback with us. Jade & Carly were pleased to hear this. We hope you have a great day!
★★★★★ 5/5
TrustpilotSuper friendly
Super friendly, organised and full up/update when needed. Great experience so far!
Amber-Lea · 22 February 2024
Agent replied · 19 June 2024
Hi Amber-Lea, thank you ever so much for your lovely feedback. We hope you have a great day!
★★★★★ 5/5
TrustpilotHad such an easy process when settling…
Had such an easy process when settling into my rental property, found Shelby to be really helpful and always felt she was available to answer questions that I had!
Katie · 8 November 2022
Agent replied · 26 March 2024
Hi Katie, thank you for taking the time to review your experience with Beal's Southsea. Shelby will be delighted to hear this! Have a good day :)
★★★★★ 5/5
TrustpilotDan at Beals in Northend
Dan at Beals in Northend . Excellent service - thank you for all your hard work .
Sarah · 23 October 2023
Agent replied · 26 March 2024
Hi Sarah, Thank you so much for sharing your feedback with us. Dan was delighted to hear this. We hope you have a great day!
★★★★★ 5/5
Trustpilotbeals
I was impressed by the professionalism and honesty in dealing with Beals. I would definitely recommend them. My contact Taylor Lelliot was knowledgable and helpful at all times
John · 9 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
