Beals Shirley reviews

★★★★★ 5/5

Trustpilot

Beals well recommend worth 5 stars !!

Team beals very good from renting out my property and selling it.Hayley worked very well on my house. Hayley got my house back up to scratch for selling my house after they rented my house out for three years. Team beals done a Stirling job renting my house out,I was 0n the beals gold plan. When I decided to put it on the market and the tenants contract finished. Beal were then asked to sell it they got hayley and the dedecorating and cleaning team for one week, to bring the property to decent state.They did an amazing job. The property was put on the market it was sold within 24 hours.Three lots of people looked at it all put offers and one couple put in the full asking price.Beals all day long!!! Mr Barker happy customer!!

Richard · 15 June 2019

★★★★★ 5/5

Trustpilot

Louise was so helpful towards us when…

Louise was so helpful towards us when we purchased our property. Great communication at every step of the way. Will recommend to friends and family.

Philip · 3 June 2023

★★★★★ 5/5

Trustpilot

House sale

Louise is a credit to the company she was so professional so helpfull & very funny excellent service will definitely recommend to friends & family

Anne · 2 June 2023

★★★★★ 5/5

Trustpilot

Lovely and Helpful team

The staff there were very kind particularly Erin, she helped me throughout the process. I am waiting for the background process to be completed, hopefully I'll move into my new home this month.

Jorbin · 20 August 2022

★★★★★ 5/5

Google

Had a great experience with the beals Shirley branch Tristan is really professional definitely knowledgeable and goes above and beyond would recommend them for anything property related

Ryan · 26 March 2023

★★★★★ 5/5

Google

Muhammad was a great help to get the place we are renting now, his tireless effort to help us get everything in order helped to no end.

Lich · 26 March 2023

★★★★★ 5/5

Trustpilot

Lovely staff

My experience with beals and especially with employee Isobel was great, definitely recommend :)

Abi · 20 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend Jessica bishop if your…

Highly recommend Jessica bishop if your looking for a property she was very informative and very quick to get everything sorted.

Consumer · 10 September 2023

★★★★★ 5/5

Facebook

Terrible customer service , not helpful, first to charge for everything what they possibly can. 1.Left flat on much better condition then I received , still awaiting for deposit refund as it’s “being considered “ , 2.found new tenant myself still was deducted for “re marketing the property” and a week of their processing documents for new tenancy. 3. Poor communication, disrespectful. 4. Inventory say all “ fully working order” “ professionally cleaned” - be careful check it all and challenge it all. For sure will never use them even if they will have a bargain of the year on offer Avoid

Piotr · 17 September 2022

★★★★★ 1/5

Trustpilot

A Stressful and unprofessional experience

Bad experience with this estate agency. Even though we put a holding deposit down and were told we had to sign and pay for the property within a week of doing so, it took 2 months to finally sign the contract - 3 days before we were due to move in (bare in mind we had to also move out of our old property so we're extremely concerned we would have no where to live!!). We made constant attempts to pay the deposit and first month's rent, to no success until we finally moved into the property (we called the landlord directly to get the keys) . I received a corse phone call from Beals asking why we have moved in if we haven't paid yet. I told them we tried to pay but they hadn't given us any information to do so. The only way I can describe their response was stroppy, which was outrageous considering we made every effort to pay and it was all on them to hand over the details!! They kept blaming it down to staff holidays which was unprofessional as it isn't down to me to work around their holidays, especially when there is a risk of being homeless due to not signing/paying until the move in day. This was an extremely stressful experience as we had to move out of our old property by a specific date and were extremely concerned about the cross over period (and therefore being homeless) as we hadn't signed or paid for the property, due to their staff shortages, until the day we moved in. Finally, they were extremely bad at responding to emails, often simply ignoring them until I phoned up a week later to receive an answer.

Devon · 13 September 2022

★★★★★ 5/5

Trustpilot

Gresat helpful service by Adrian Pryke…

Great helpful service by Adrian Pryke at the Shirley office. Friendly & efficient with attention to detail which is so important. Thanks Adrian.

A · 11 July 2023

★★★★★ 5/5

Trustpilot

I have been a landlord with Beals…

I have been a landlord with Beals acting as my managing agent since they opened their Shirley branch over 10 years ago. In that time they have been unfailingly supportive and extremely helpful through some difficult times. Most recently, a senior member of staff went out of his way, and on his own time to visit my recently empty property which had suffered a leaking water tank. He took preventative action which saved me money and put my mind at rest. They are an excellent one-stop-shop for access to a broad range of professionals and I have no hesitation in highly recommending them.

Mr · 21 October 2024

★★★★★ 5/5

Trustpilot

Great service.

Right from the first viewing of our new rental Jessica was supportive and a great negotiator between us and the landlord, great service.

Mike · 8 July 2023

★★★★★ 1/5

Google

Completely awful company. They don't let you finish the tenancy in 1 month as it should be,they need 2 months for that. Aswell you will have to contact them every single day and still not having your deposit back after 1 month. Aswell they will enter into your flat with other people,not knocking into the door and show it without any notice and when you not even thinking to move out. Be careful with whose scammers.

Bianca · 18 December 2024

★★★★★ 1/5

Trustpilot

Completely awful company

Completely awful company. They don't let you finish the tenancy in 1 month as it should be,they need 2 months for that. Aswell you will have to contact them every single day and still not having your deposit back after 1 month. Aswell they will enter into your flat with other people,not knocking into the door and show it without any notice and when you not even thinking to move out. Be careful with whose scammers.

Andreea · 17 December 2024

★★★★★ 5/5

Trustpilot

Esmee was very helpful and pulled me…

Esmee was very helpful and pulled me through a tough time with understanding mortgages and the rates at the moment

Luke · 20 September 2023

★★★★★ 1/5

Google

I currently rent from beals, similarly too several of the reviews on here seems they are eager to get you into the house and provide excellent service prior to moving in. However since moving in that has disappeared I'm constantly having to call and email to chase up to deal with minor issues as I never receive a call back when they say they will and unless I complain or have a go nothing gets done. It's been 2 months since I moved in and I'm still waiting to have urine stained mattresses removed from the property, a tumble dryer that doesn't heat only spins, and a newly fitted kitchen/downstairs bathroom of which the radiator has fallen off the wall about 5 weeks ago. I would suggest not going with beals unless you move into a complete property with no issues.NegativeResponsiveness

George · 25 August 2022

★★★★★ 1/5

Trustpilot

A never-ending litany of laziness and possible discrimination...

Had multiple poor experiences with Beals over the last several months...Three times had viewings booked for Saturday, only to get a call Friday afternoon or Saturday morning and the property has sold - no attempt from them to actually do their job and try to get the best price for their customer - they just fob you off last-minute and on to the next one. Then, when you're the buyer in a position to do a viewing and make an offer ASAP they suddenly "can't get you in" during the week (they lost their seller a sale above asking price on one occasion recently due to this attitude - I viewed it during the open day anyway, but by then was too annoyed to make an offer as I'd been told to 'go whistle' a week earlier despite being ready to go). Very disappointing and a bit suspicious that they'll get locals in during the week for viewings, but won't do the same for you if you're not from the area. And if, heaven-forbid, you have a full time job and can only view on Saturday, don't expect them to give a toss!Had several occasions where they've left a property on Rightmove for days or even weeks listed as "for sale" when in fact it's sold. They never apologise for it when you call and get told it's gone already. I think they do this on purpose because there aren't many properties coming up and they want their name showing up in your search results, so they leave them even though it's inconsiderate. You call them, they take your data etc.If you're a buyer, don't count on them to communicate effectively or lift a fingernail. If you're not from the area, expect the 'Cornwall treatment' - where they don't want people coming in from other parts of the country and buying up homes - you get a lesser service as a result. They'll deny it, but that's the simplest way to explain all the issues we've had with them.If you're a seller, don't expect them to do everything they can to achieve the best possible price for your property by following up all credible sales leads (e.g. an offer is made during the week, but there are buyers in a proceedable position with a large budget booked for a viewing on Saturday, yet they won't bother to call them and offer them the opportunity to view earlier or make an offer).They'll argue they're just doing what their customer wants, but buyers are customers too (not that they'll treat you like one) and I doubt the majority of their customers would be happy about them taking liberties with potential buyers on their behalf, unless they just want a quick sale.At the moment, sitting on their hands doing very little for their commission because the market is so strong right now and homes are selling themselves, but give it a year or so, the way the UK is going with inflation and the housing market will slump. Won't be able to be so lazy or selective then.I'd avoid Beals from now on because personally I had much better experiences with some of the well-known online-only agents.

Tom · 11 August 2022

★★★★★ 5/5

Trustpilot

Great company sponsors my

Great company sponsors mySons football team and a great help! Thanks to Dan!

Victoria · 17 February 2024

★★★★★ 5/5

Trustpilot

Natalia and the team were brilliant

Natalia and the team were brilliant. Organised the viewing at a time to suit us and very knowledgeable about every. Highly recommend

Wayne · 11 July 2023

★★★★★ 5/5

Trustpilot

The service we received from Annie

The service we received from Annie, Aisha and the team was fab. They helped make sure we got the properly that was right for us and the process couldn't have been smoother. Would highly recommend.

Alana · 9 March 2022

★★★★★ 5/5

Trustpilot

Couldn’t have been any better

Couldn’t have been any better, Kelsey was very professional and so helpful, she turned a very stressful experience into a pleasant one.

Sherri · 4 July 2023

★★★★★ 5/5

Trustpilot

Jade is extremely knowledgeable

Jade is extremely knowledgeable, answering all the questions I had. She’s both professional and friendly, making what can be a difficult experience easier.

Renae · 2 June 2023

★★★★★ 5/5

Trustpilot

Beals letting department

I recently instructed beals letting dept to rent my house, Lucy was a breath of fresh air, very helpful and knowledgeable, reasonable charges for full management.

Dear · 1 March 2023