Every review we hold for the Shirland office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotA company called FACE having been …
A company called FACE having been tarmacing the roads and paths at Ethos for the last 10 weeks. A total nightmare 😪 The workforce have been a joke, lazy and unprofessional. I have had to tolerate a porta cabin outside my house, men shouting, swearing and joking from 8am for 10 weeks now. They leave the toilet door open even when using, not pleasant. They also leave their food rubbish in my garden and have trampled and broken plants. I have had enough of it, not a happy person.
Carolin · 5 October 2017
Agent replied · 14 June 2024
Hi Carolin,I'm really sorry to hear this. I will pass this onto customer care now and ask them to look into this.Many thanksCarla
★★★★★ 5/5
TrustpilotGood company, good customer service
Not had one problem with strata from start to finish. Had a shaky meeting with a mortgage advisor in a bank who seemed to know nothing about help to buy or help to buy isa’s, walked into the sales office of our development and the lady had an endless amount of knowledge which was so helpful! Walked out of the office with a blue dot on our plot went to visit the show Home on a different site 5 days later as our sites wasn’t built, next day we had gone back to put our 250 down! We finally got our move in date, we’d been back to the site frequently at least once a week whilst it was being built so we knew what to expect but our demo day was still so exciting. We’ve had very few snags which we understand is very lucky, but anything that did need doing was addressed swiftly. We had a few internal doors replaced, repainting after we scuffed everything moving in and a few other bits that needed sorting. Can’t fault anything and if the opportunity came again we would definitely buy another strata new build!
Naomi · 5 October 2017
Agent replied · 14 June 2024
Hi Naomi,Thank you for your review, I'm pleased to hear that you have enjoyed your experience buying your new home from us.Many thanks,Carla
★★★★★ 5/5
TrustpilotA new build that will amaze you by a brilliant developer
I have never been a fan of new build properties as they have a habit of being wafer thin boxes thrown together at high speed with cheap materials and what looks like cheap labor but having viewed the build quality of the Strata homes all of those reservations were removed. From the sales staff to the site managers and construction team I cannot say how brilliant they have all been. The building is of superb quality and the staff just can’t help enough with anything we needed. If are like me and are a new build hater give these guys a look, you will be amazed...
Rich · 5 October 2017
Agent replied · 14 June 2024
Hi RichIts great to hear you are enjoying your new home! Thank you for your review,Carla
★★★★★ 2/5
TrustpilotNo different to all the others, probably worse as expectations are set higher by their sales pitch
Issues from start to finish with a company who say all the right things but extremely slow to take the action. Poor quality and option of fittings in a high priced home. Just a standard house building company - don't believe the hype or marketing!Lucy- I cannot see how to respond to you - we are Plot 115 Panache. Matt Bloomer and Andrew Weaver have both met with us and were the ones that made the noises but if the bosses don't deliver, how can they expect their staff to? Holes drilled in walls that shouldn't have been, floorboards cut up and patch repaired to fit electrics they forgot to install. Carpets damaged and paint dropped on them by strata fitters rushing to complete house before deadline, resulting in shoddy work - still waiting for carpet money refund we were promised 2 months ago!
Jo · 5 October 2017
Agent replied · 14 June 2024
Hi Jo,I’m really sorry to hear this. Please could you send over your plot number and development and I will look into this for you.Many thanks, Lucy
★★★★★ 5/5
TrustpilotWe have just reserved a property at 360…
We have just reserved a property at 360 and so far the service has been faultless. Charlotte is professional, warm and welcoming and has answered my MANY questions!!
Abbie · 25 January 2020
Agent replied · 14 June 2024
Hi Abbie, Thank you so much for taking the time to review your recent experience with us. I am so glad Charlotte has made your buying journey an easy and enjoyable one and that you have now reserved your dream home. I wish you the best of luck in the future in your new home. Many thanks, Izzy
★★★★★ 5/5
TrustpilotFantastic service from David
Fantastic service from David. Did a great job and very polite
CASEY · 21 April 2026
★★★★★ 1/5
TrustpilotLots of unfinished jobs. Left my family freezing cold.
Lots of unfinished jobs. I have made several complaints. I get an acknowledgement from Hannah but no further responses. I haven’t been contacted from any contractors and my family has been left freezing no heating or alarm in the middle of winter for a long period of time. There still working in my area and would take them long to come down to help us but there more bothered about making new homes
Lorenza · 4 December 2020
Agent replied · 14 June 2024
UPDATE:Hi LorenzaFirstly, I am sorry to hear that you are experiencing issues.I have spoken to the team and they confirmed the case was reported on 1st December and sent straight to the contractor, who organised a video call to diagnose the issue and would attend in person if they could not support virtually. Your Care Representative was in touch on 4th December to confirm these details and asked you to get in touch if the contractor did not contact you. If the issue still has not been rectified, please contact your Care Representative and they can manage this for you. The alarm fault reported on 23rd November was also sent to the contractor and an appointment to attend and fix should have been booked in this week. If this hasn't already been booked, please let your Care Representative know.If you experience any further issues, please contact the team.ThanksIzzy____________________________________Hello, I'm sorry to hear this. Please could you email marketingdepartment@strata.co.uk with your plot number and development and we can look into this further for you. Many thanks, Izzy
★★★★★ 5/5
TrustpilotVery satisfied customer
Recently had a visit from Jeff to complete a few outstanding tasks in the house. What a great bloke. Very approachable, knowledgable, helpful & polite. He answered all my questions & was happy to answer my questions. The work was completed to a very high standard & fully met all my expectations. He even cleaned up after himself. Many thanks.
David · 21 November 2022
Agent replied · 14 June 2024
Hello David, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is brilliant to hear Jeff carried out the works to such a high standard. Best wishes,Strata
★★★★★ 5/5
TrustpilotGreat Service
Malcolm was a top bloke who gave 100% care in our home
Jason · 17 November 2022
Agent replied · 14 June 2024
Good morning Jason, Thank you for your kind words regarding Malcolm. Best wishes,Strata
★★★★★ 5/5
TrustpilotElegance
Penny at Elegance has been fabulous every step of the way for our reservation. Would recommend her to anyone. Looking forward to our journey to come.Alice and Anthony
Anton · 14 September 2019
Agent replied · 14 June 2024
Hi AntonThanks for reviewing your recent experience of reserving a home at Elegance, Penny will be delighted that she's made your buying experience great so far. Best wishes for the rest of your journey, keep us updated throughout the process.ThanksNatalie
★★★★★ 5/5
TrustpilotAmazing Service!
I had Barry and Malley round yesterday doing some of snagging and they were brilliant! They were very friendly and explained everything that they were doing (even gave me a few lessons on how to do a few diy jobs around the house). I really appreciate all of their help as they went above and beyond for me! Thankyou!! :)
Kristina · 1 November 2022
Agent replied · 14 June 2024
Good afternoon Kristina and Richard, Thank you for your review. It is fantastic to hear you had a great experience with Barry and Malley! We wish you all the best for the future. Strata
★★★★★ 5/5
TrustpilotHouse purchase at Definition - Mackworth, Derby
Having looked at new build homes across the East Midlands from a range of developers we chose the Montreaux by Strata. The house is amazing, the spec is fantastic and the pre and post completion service has been fantastic. A very big thankyou to Tara in the sales office and to Ryan for post completion assistance.Thoroughly recommend this company to anyone considering a new build home whether it’s as a FTB or just moving to something new.
Andy · 29 January 2019
Agent replied · 14 June 2024
Hi Andy,Thank you for choosing Strata and I'm so happy to hear your experience of our customer service was fantastic. The Definition team will be thrilled to hear they made your buying experience such a great one.Wishing you all the best for your future in your new home, and if you need help with anything along the way please do get in touch, we are always happy to help.Many thanksNatalie
★★★★★ 5/5
TrustpilotMy experience with strata has been…
My experience with strata has been amazing! Bethany in particular made it smooth. I would have quit if not for her! Well done Bethany, Great works Strata.
Akin · 21 November 2024
Agent replied · 22 December 2024
Hi Akin, Thank you so much for taking the time to leave this lovely feedback. We're so happy to hear Bethany has made your experience with Strata a great one. We'll be sure to pass on your review to Bethany!
★★★★★ 5/5
TrustpilotExcellent customer service.
Great customer service when things were right, more importantly great customer service when we had some minor issues. Hannah, Ryan, and Dave have delivered prompt personnel attention. There will always be snagging on a new build, it's how the developer reacts that makes the difference. Strata have been excellent post purchase.
Karen · 8 August 2023
Agent replied · 14 June 2024
Hello Karen, thank you for taking the time to leave a review and for your kind words towards Hannah, Ryan and Dave. We are delighted to hear that you have had such a great experience whilst buying your new home. We wish you all the best in the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotHave been in my house for 9 months…
Have been in my house for 9 months really happy with after sale care thanks James Oram.Few things and bits needed fixing and this was done smoothly .
Ola · 5 July 2019
Agent replied · 14 June 2024
Hi Ola, Thank you so much for taking the time to review your recent experience with us. I am glad that James and the rest of our care team have made your first 9 months as easy and enjoyable as they should be. Please don't hesitate to get in touch if you need anything at all. Good luck and best wishes with your new home. Many thanks, Izzy
★★★★★ 4/5
TrustpilotWe bought a lovely house from Strata
We bought a lovely house from Strata - spot on location, unique design, finished in good time.Thank you, Sheereen and Matt for managing the process from start to finish and hope to do business with you in the future. You are both top credit to your Company. I gave 4/5, as your legal department approach could be more humorous, rather than pure grey!
Stefan · 16 June 2022
Agent replied · 14 June 2024
Good morning Stefan, Thank you so much for your review. It is fantastic news that you are enjoying your new home and that you had a great experience with Sheereen and Matt. We wish you all the best for the future. Best wishes,Fearn
★★★★★ 5/5
Trustpilot5 Stars Service
5 Stars Service. Sheereen was our main contact. She is excellent, and very helpful. She was a guide for us and help us with everything. Many thanks.
Guido · 23 November 2019
Agent replied · 14 June 2024
Thank you so much for your review. I will be sure to pass on your kind words to Sheereen, she'll be thrilled to hear she made your buying journey and easy and enjoyable one. Best of luck in the future. Many thanks, Izzy
★★★★★ 5/5
TrustpilotJeff was very professional and…
Jeff was very professional and explained in detail everything that was happening while carrying out the work needs at my property.
Mr · 6 June 2024
★★★★★ 5/5
TrustpilotAnthem Site, Beverley
We visited the Anthem development at Beverley today. This is this first time we have been to a Strata development. We were very impressed with the show homes. Rachel in the marketing suite was so friendly, very informative and helpful. All our questions were answered. We got to meet the site manager Paul, who went out of his way to talk to us directly. Fantastic service would definitely recommend
Greg · 9 July 2021
Agent replied · 14 June 2024
Hi Greg, Thank you so much for taking the time to leave such a lovely review. I'm so glad your visit to Anthem was a friendly and enjoyable one. Best wishes, Izzy
★★★★★ 1/5
TrustpilotNearly two years they are sorting my issue...
Nearly two years they are sorting my issues, this year they are completely ignoring me and avoiding, so many issues and no update whatsoever! I don't feel safe in my own house anymore. Ridiculous service ! My warranty running out soon so I won't be able to do anything, pure joke !
Sebastian · 29 June 2023
Agent replied · 14 June 2024
Hello Sebastian, Thank you for your review, we would firstly like to apologise for any inconvenience caused, this is never our intention and it is important to us that we do all we can to help.Could you please email marketingdepartment@strata.co.uk with your development name and plot number so that this can be investigated further. Many thanks,Strata
★★★★★ 1/5
TrustpilotFollowing on from Peters review no turf…
Following on from Peters review no turf at the front of our properties, I have asked Strata about the eta of the turf and they do not know!, they told me to go to complaints which gives them another 30 days, the houses behind have had there turf laid and there is no one in them, we have been here 4 months, please explain!
Jo · 12 April 2022
Agent replied · 14 June 2024
Good morning Jo, I understand that you contacted our customer care team last week and were informed that at the moment turf is in low supply and once we have this available it will be turfed for you. Yesterday we explained that unfortunately we haven't had any further updates however when turf is available, it will be completed and I believe you have now escalated this to our complaints team.Many thanksCarla
★★★★★ 5/5
TrustpilotFirst Class Experience
Would highly recommend Strata a first class experience from start to finish. Especially Esna who was brilliant throughout my experience knowledgeable & highly responsive.
Shane · 12 September 2020
Agent replied · 14 June 2024
Hi Shane, thanks for your review. I'm so happy that Esna helped to make the whole experience such a brilliant one. Best wishes for the future in your new home!Natalie
★★★★★ 5/5
TrustpilotMally and Simon (not max and paddy)
Mally and Simon are two genuine fellas who know thier role well..
Martin · 28 March 2026
★★★★★ 2/5
TrustpilotNeeded to be more clear with directions…
Needed to be more clear with directions thank you
Pauline · 20 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
