Goodman & Lilley Shirehampton reviews

★★★★★ 5/5

Trustpilot

When we were relocating from one part…

When we were relocating from one part of the country to another it was quite a dauting prospect, Matthew was the first person I spoke to in a Bristol estate agent. He proved to be the best person, he was so honest & 2 years on moving again we had no hesitation to go through Goodman & Lilley, we'd like to say a massive thanks to Adele & Lucy two amazing highly professional people that guided us through all the highs & lows of the moving process, thanks to you bought & sold within four months!

Derek · 28 June 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience

Extremely disappointing experience. The senior agent Katie was unprofessional, unresponsive, and repeatedly failed to address important questions. Emails often went unanswered, and when responses were received, only selected points were addressed while key concerns were ignored. There was also confusion regarding the property address (sent me mixed up details?), which should never have happened and created unnecessary delays and frustration. Rather than taking responsibility for the mistake, the agent implied that the issue may have been due to correspondence being sent to my husband's address, despite the fact that I am not married. This assumption was both inaccurate and inappropriate. No accountability. The lack of communication, poor attention to detail, and failure to follow up left me with very little confidence in the service provided. Overall, the process felt disorganised from start to finish. I would not recommend this agency based on my experience. I would have put an offer in but felt completely disheartened and no trust in those guys.

M · 19 June 2026

★★★★★ 5/5

Google

Exceptional Service, Highly Recommend! I recently moved into a new property with Goodman & Lilley, and the experience was seamless from start to finish. Moving house can be incredibly stressful, but the team made the entire transition from the initial viewing to the key handover completely smooth and straightforward. I want to give a huge shout-out to Frankie in particular. Frankie was a massive help throughout the process, always professional, attentive, and ready to answer any questions I had. If you are looking for a reliable letting agency, I can't recommend them enough. Thank you for making my move such a positive experience!

Ummar · 14 March 2026

★★★★★ 5/5

Trustpilot

We recently completed our house…

We recently completed our house purchase with the help of Teresa and Lucy at Goodman & Lilley, and we honestly couldn’t have asked for better support throughout the process. From start to finish, they have been absolutely amazing, professional, proactive, and incredibly reassuring at every stage. Buying a home can be stressful and overwhelming, but Teresa and Lucy made everything feel manageable. They kept us fully informed, responded quickly to any questions, and went above and beyond to keep things moving smoothly. Their communication was excellent, and we always felt that we were in safe hands. Nothing was ever too much trouble, and their friendly, approachable manner made a huge difference during what could have been a very stressful time. We are so grateful for all their hard work and dedication and wouldn’t hesitate to recommend Teresa and Lucy at Goodman & Lilley to anyone looking to buy or sell a home. Thank you both for everything!

Hayley · 4 March 2026

★★★★★ 5/5

Google

A huge thank you to Adam and the rest of the team at Goodman and Lilley. Adam successfully found us our absolute dream home. Excellent communication and understanding of what we were looking for meant Adam approached us before our new home went on the market and we loved it. From there Goodman and Lilley helped us secure a buyer. All throughout the process we felt we could ring at anytime and Adam and the team were always happy to help. We would highly recommend. Thank you again.

Rachel · 14 February 2026

★★★★★ 5/5

Google

After a long and difficult property search, and having dealings with many agents, it's fair to say that Adam Lenik at Goodman Lilley in Shirehampton is streets ahead of the local competition in terms of professionalism and local & market knowledge. He is very patient and personable, and will definitely go the extra mile without being pushy or overbearing. I would not hesitate to recommend Adam and his colleagues should you have property requirements that fall within their patch.

Tim · 14 February 2026

★★★★★ 5/5

Google

Massive thanks to Adam and the team at Goodman and Lilley, Shirehampton, for doing such a fantastic job selling our house. From start to finish, the customer service was exceptional, professional, friendly and genuinely supportive throughout the whole process. Adam and the team were always approachable, kept us well informed, and were happy to answer any questions no matter how small. Their industry knowledge and local expertise really showed and gave us complete confidence at every stage. The whole experience was far smoother and less stressful than we expected thanks to their hard work and dedication. We wouldn’t hesitate to recommend Goodman and Lilley to anyone looking to sell their home.

Pav · 14 January 2026

★★★★★ 5/5

Google

We’ve been renting with Goodman & Lilley for nearly three years and our experience has been great throughout. Recently we had an issue at the property, and it was handled amazingly and very efficiently. Lacey flagged everything up and managed the process brilliantly, and Ben was in constant contact with my partner by phone, keeping us informed. The communication and speed of response were excellent. We’re really happy with the service and would definitely recommend them.

Gloria · 14 January 2026

★★★★★ 5/5

Trustpilot

Honest, communicative and knew the market

Richard kept in touch with us over the years and when we were ready to sell he knew the market and gave us a realistic price guide and he and Mandy managed the sale well. They were communicative and professional. We also purchased our new property through them and we can't fault the service or price.

Phil · 24 April 2026

★★★★★ 5/5

Google

Its been over 14 years since ive needed to deal with a letting agent but I wanted to say Frankie has been an absolute superstar helping me out with any questions or queries that I have had throughout the process. And all handled in a professional and friendly manner but with a sense of humour and a smile. 10 out 10 highly recommend

James · 14 February 2026

★★★★★ 5/5

Google

Adam and his team at Goodman and Lilley, Shirehampton were brilliant throughout our house purchase. Communication was clear and easy, they stayed on top of everything, and the whole process felt far less stressful than it could have been. We always felt supported and well looked after. I’d happily recommend Adam and the team to anyone buying or selling a home.

Juan · 14 February 2026

★★★★★ 5/5

Google

I have had the pleasure of booking viewings at Goodman and Lilley. Would like to say thank you to Frankie for being helpful and understanding with myself and my partner. Also appreciate them explaining things to me, especially as I am on the spectrum. Hoping that Goodmand and Lilley' become my next agency I let with.

Dane · 14 March 2026

★★★★★ 5/5

Google

From my first welcoming phone call with Teresa, it's been an absolute pleasure to work with Goodman & Lilley. Adam & Holly were brilliant in the choice of properties they showed us and understood exactly what would work for our family. Lucy in the progression team was amazing, reassuring and so knowledgeable. The whole team made our house-buying experience as smooth as it ever can be, and I cannot recommend them enough. Thanks to all the Shirehampton team!

Charlotte · 19 August 2025

★★★★★ 5/5

Google

Goodman Lilley are the agents for our property. Lacey has been nothing but helpful, professional and worked tirelessly to get a very long standing issue sorted out. She is always willing to chase matters up and communicates every step of the way. Thanks so much for your help

Shireen · 7 April 2026

★★★★★ 5/5

Google

Many thanks to Teresa, who made the selling of my Parents home a very painless experience. I just left her to do her job. It turned out that it was a job well done. Keeping me in the picture at every junction. Thank you very much for all your help. Jon

Jon · 14 February 2026

★★★★★ 5/5

Google

Would highly recommend, Adam was amazing throughout the process, highly professional, friendly, calm and well informed. He personally came in and took photographs of the house, spent a significant amount of time answering all our queries and always made time for us, regardless of what stage of the process we were in.

Khurram · 14 December 2025

★★★★★ 5/5

Google

Recently sold a property through Goodman & Lilly shirehampton ! They were very professional, got viewings very quickly and sold within 10 days ! Teresa and Adam were absolutely brilliant at helping me with anything i needed ! Would recomend them to anyone !

Theodorus · 14 February 2026

★★★★★ 1/5

Trustpilot

Appalling Communication from Goodman & Lilley, Henleaze Branch, Bristol

This review is very late as it took time to resolve our complaint, but we have recently been successful in claiming compensation from Goodman & Lilley (Henleaze, Bristol) for their appalling level of service to us as sellers (Summer of 2023). Our complaint was escalated to The Property Ombudsman in 2024 who found various shortcomings in their service to us. Our complaint mainly was that Goodman & Lilley failed to inform us for 10 weeks (17 August, 24 October 2023) of very significant problems they were having with our proposed buyer who had stopped all contact entirely the very moment his offer was accepted. This was a massive “red flag” and we most definitely should have been informed. But instead, Henleaze branch merely bounced around their growing concerns between themselves within their office only. We had ONE email (no phone calls) from the sales progressor during this entire time and had no response at all to our email. Being blissfully unaware of the situation, we thought we were on the verge of exchange with draft contracts being sent to his solicitor, but we were actually right back to square one. We feel the Branch Manager and our sales progressor are particularly culpable, but actually anyone else from that branch that knew and failed to tell us are accountable. They badly let us down. By late October it was too late, we found out ourselves what was happening and by then we’d lost very valuable time. In November 2023, whilst our Stage 1 Complaint was still in progress, we put in writing twice to the Branch Manager that our property was NOT to be relisted. To our astonishment, we found out via their Operations Manager in April 2024 (a Stage 2 Complaint) that G&L Henleaze went ahead regardless and relisted our property in November 2023 without our knowledge and consent. I would strongly urge potential sellers to think very carefully before using Goodman & Lilley and ask yourself whether you can afford to risk losing valuable time and if you’re content at being kept totally in the dark of important issues should they arise. Please spare yourself the extreme stress we went through. We would highly recommend OCEAN ESTATE AGENTS who successfully marketed, sold and completed on our property in just 12 weeks! Now that’s fantastic service…very well done Ocean Estate Agents, Westbury-on-Trym!

Mr · 6 January 2025

★★★★★ 5/5

Google

We had been trying to sell our property for 9 months with other agents without any success. The property market has been very challenging, so we decided to place our last hope in Goodman & Lilley (Shirehampton branch) before considering renting the property out. The result was fantastic! They managed to find us a buyer within weeks and helped us complete the contract last week. The entire team involved was very professional, friendly, and always kept us up to date from the initial viewing dates and feedback to the final sale progression. The service and the end result were well beyond our expectations. Thank you to everyone who was involved in our sale from start to finish!

Shane · 17 March 2026

★★★★★ 5/5

Google

I couldn't recommend Goodman & Lilley more, our experience with them was excellent - with a special thanks to Adam and Teresa, who went above and beyond for us. Their communication was excellent, everyone was really friendly and reassuring, and this meant a lot to us as first-time buyers! Thank you again Goodman & Lilley team

Chloe · 4 July 2025

★★★★★ 5/5

Google

The service that we received from Adam and the team was first class, so I absolutely recommend them. Adam was very efficient and helpful with getting our house to market and a buyer found. There was a hiccup or two on the journey to …

Neil · 14 October 2025

★★★★★ 5/5

Google

We just bought our house through Goodman & Lilley and were really impressed with the service we received, thank you to Adam and Holly and team for all your help, quick responses to questions, and being super flexible and accomodating …

Hannah · 14 November 2025

★★★★★ 5/5

Google

I dealt with Teresa, Adam and occasionally Holly, and as a team I really felt in safe and processional hands - Teresa was so cheerful, attentive, and incredibly helpful as a go-between with the vendor so that on my ‘purchase’ journey - …

Justin · 14 October 2025

★★★★★ 5/5

Google

We recently worked with the team at Goodman & Lilley in Shirehampton and had a fantastic experience. A special thank you to Holly and Teresa, who were both incredibly helpful and accommodating throughout the process. They promptly handled …

Piotr · 14 November 2025