Trusted Agent profile
★★★★★
79 reviews across 2 platforms
Sheffield Bannercross, 392 Psalter Lane, Sheffield S11 8UW
William H Brown's Sheffield office at Sheffield Bannercross is rated 3.7 out of 5 across 79 reviews on two platforms, including 76 Google reviews rated 3.8. Checked 9 October 2026.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleVery greatful to the W H Brown Team at Banner Cross we dealt with Brooke Dunstan mainly who was really helpful when booking any appointments and providing relevant updates! She made sure we understood the process and put us in touch with the mortgage advisor luke who we are now using to complete the purchase of our first property. Would highly recommend
5/5
GoogleBeing a first time buyer the team at Banner Cross have been really helpful. Carla explained all the expenses and mortgages, has been professional and very helpful, making the whole process for me much simpler and easier. Thank you.
Thank you for your glowing 5* review Suzanne. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMarcus Smith helped me with my mortgage application was amazing throughout the whole process, clearly going the extra mile for his clients! I was a very awkward client but Marcus made sure I got the best deal and worked really hard for me! Jess Gavelle was also a lovely estate agent who again went above and beyond, very grateful to the team and have recommended to everyone I know! Thanks so much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI dealt with Marcus Smith who was very professional. I wanted information on the process of buying a house and he put me at ease explaining the process to me step by step. I will definitely use Marcus as my Mortgage Advisor when I come to buy a house in the very near future. Thank you Marcus, you're an asset to to this company.
1/5
GoogleI had a appointment booked a week in advance and when I got to the house there was no one there. I called the estate agent up to know what's happened only to be told they hadn't realised I was booked in. I thought okay mistakes happen I …
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
5/5
GoogleLovely lady who came to do my valuation. She took time to explain everything to me and didnt rush. Highly recommend
Thank you for taking the time to leave us your 5* review and recommendation Tracy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleTotally unprofessional service. I will not be engaging with this company again to buy or sell a property. Unfortunately it wouldn't let me write a review unless there was a star highlighted, so the 1 star here is purely by default. No stars whatsoever are what I give William h brown I don't know where to start. There really are no words for this diabolical joke of an estate agent. Total and absolutely utter rubbish. No customer service, No communication. No response to my complaints, no return of calls, STAY WELL AWAY!!! A TOTAL BUNCH OF COWBOYS
Hello Adam, thank you for taking your time to provide our team with feedback. We are concerned about this review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleWe couldn't of asked for more or better! Nothing has been to much Ellie has been brilliant and constantly kept us updated responded to emails and request very quickly we also used Jake the mortgage advisor who I couldn't recomend enough also very quick to respond to emails ect! Wouldn't use anyone else to buy or sell! We can't thank u guys enough 😊
5/5
GoogleHave been working with WHBrown regarding a property recently. The whole team at Banner Cross were professional and helpful. There were some delays with the sale (not estate agent related) and the team especially Lisa Shelton kept us up to …
5/5
Googlegood customer service and friendly atmosphere especially mortgage advisor Carla she explained very well
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleLiving opposite this estate agents and watching the staff constantly huddled outside their doorway smoking, dropping their cigarettes where they please and causing havoc parking their vehicles on curbs with double yellow lines which is dangerous, does not give a good impression. Your staff constantly use permit holders spaces. One elderly neighbour (aged 80) who has paid for her own disabled bay has one of your staff members constantly using her bay and becomes abusive if we ask them to kindly move so the lady can park and get in her home, the lady is immobile and can’t walk.
5/5
GoogleGreat liasing with Lisa at Banner Cross for my home sale. Everything was done on time and she kept me in the loop throughout the whole process to my sale.
5/5
GoogleMarcus helped us find a mortgage. He was very knowledgeable and found us a good deal. Ours was a long search but it was great to have Marcus on board throughout. I'd absolutely recommend his services.
1/5
GoogleUnprofessional and constantly chasing
Hello Danny, Thank you for your feedback. I'm sorry to hear about your experience and would like to understand more. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns. Best regards, Lucy, Customer Relations Team
5/5
GoogleKate was polite and helpful with my enquires nothing to much trouble wish more people were like her nowadays . Thank you. J Mccormack
5/5
GoogleRecently went through a mortgage renewal with the help of Marcus. He’s been fantastic, very informative, always on hand to contact and kept me in the loop all the way through the process. Thanks!☺️
1/5
GoogleStay clear of this estate agent we were duped after paying solicitors and having a house for 3 weeks they then allowed someone else who had a house up with them offer on the house we were purchasing and took it from us they then disregarded any other offers we put in even £25k higher than the original offer I don’t believe they were even put to solicitors or vendors so as a seller you could be out of pocket and as a buyer be aware the house is not yours until it’s signed and sealed their words not ours they also disclosed names and addresses of the other other party involved we guessed it was them but they actually gave us their names I would not want my details disclosing like they have I do hope karma comes around
5/5
GoogleMarcus Smith was my mortgage advisor for the purchasing of my first home. He was a great asset and answered all my questions throughout, even the silly ones. Highly recommended.
1/5
GoogleAwful experience as buyers with this estate agent. They spelled our name wrong on all the documents, which meant the documents had to be reprinted which made the process longer than it should have. They also included my name on the documents which (at the time) was illegal! Do not use this company- absolutely awful!
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch manager for them to be aware of and assess in the future. Thank you again for your feedback.
5/5
GoogleKate and the team were really helpful and supportive. Great to work with and so friendly!!
1/5
GoogleWould not recommend. Their communication was pretty much non existent, and the overall experience was shocking.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleDean the mortgage advisor was fantastic! He explained everything thoroughly and wasn't pushy. He got me a fantastic deal and is still helping and checking in right up to the last minute. He also answered all my questions without getting stressed or annoyed no matter how tedious they were!
Hello, thank you so much for taking the time to review our Banner Cross team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
GoogleAbsolutely disguting behaviour from staff in Banner Cross. Kate rang me shouting and swearing down the phone at me. Uproffessional conduct. Not the first time staff have been abusive in this office either. AVOID.
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleWe were buying our first home and would have had no idea what we were doing without the help and advice of Marcus at William h brown Banner cross. He talked us through everything we needed to do and kept up to date with all of the different steps along the way. I would definitely Marcus as an advisor to anyone thinking about buying a house.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Sheffield office has 79 reviews across two platforms: 76 on Google, 3 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 3.7 out of 5 across all 79 reviews, and 3.8 out of 5 on Google from 76 reviews, checked 9 October 2026.
William H Brown, Sheffield Bannercross, 392 Psalter Lane, Sheffield S11 8UW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
