William H Brown reviews

★★★★★ 5/5

Google

Carla was so helpful and friendly, she took all the stress and anxiety of applying for a mortgage for the first time away. I had some apprehension after a few advisors turned me away in the past however she was understanding and non-judgemental and guided me through the whole process. I felt in control and understood what was to come and every stage. Thank you so much Carla!!

Alix · 26 June 2025

★★★★★ 5/5

Google

We have recently bought our first home and Carla has been the biggest help to us throughout the process. She’s so knowledgeable and has communicated exceptionally with us, as first time buyers with no knowledge of how the process works this has been so valuable. We cannot thank her enough and would recommend her to everyone!

Alicia · 17 May 2025

★★★★★ 5/5

Google

As a first time buyer I had the bright idea to buy an auction house with no idea what to expect or what to do. The first contact I had was with Brooke and she was ever so clear and helpful, she listened to what I had to say and she cared, Brooke pointed me in the right direction and gave me the confidence to go ahead with the bidding of the property. Once I won the bidding I chose to go get my mortgage via William h brown, my mortgage broker was Ela. She really was the calm through the storm. I had a nightmare with the bank but Ela helped me though it, she reassured me with every step. When things started to go south Ela fought for me to the best of her ability. I can not recommend Ela enough. When I needed her she was there, always answered the phone, quick with replies to emails. She really did have my back. I am ever so grateful to Brook and Ela. If there is anyone out there considering to buy a property with this branch, do it! You really are in safe hands. Speak to Brook and Ela they were my dream team and I hope they can be yours too!

Ms · 16 April 2024

★★★★★ 5/5

Google

Great service and experience getting our first mortgage from Carla Broadhead at Banner Cross! She was so knowledgeable and helpful throughout. She was always there to answer and questions we had or chase anything we needed! We really appreciate your help and support! Great experience, would highly recommend! Thanks Carla!

Lauren · 5 April 2025

★★★★★ 5/5

Google

As a first time buyer I had the bright idea to buy an auction house with no idea what to expect or what to do. The first contact I had was with Brooke and she was ever so clear and helpful, she listened to what I had to say and she cared, Brooke pointed me in the right direction and gave me the confidence to go ahead with the bidding of the property. Once I won the bidding I chose to go get my mortgage via William h brown, my mortgage broker was Ela. She really was the calm through the storm. I had a nightmare with the bank but Ela helped me though it, she reassured me with every step. When things started to go south Ela fought for me to the best of her ability. I can not recommend Ela enough. When I needed her she was there, always answered the phone, quick with replies to emails. She really did have my back. I am ever so grateful to Brook and Ela. If there is anyone out there considering to buy a property with this branch, do it! You really are in safe hands. Speak to Brook and Ela they were my dream team and I hope they can be yours too!

Tahera · 25 August 2023

★★★★★ 1/5

Google

Unprofessional Conduct & Missed Appointments, Unacceptable Service. Twice now, I’ve attempted to get a valuation from this office, and twice, it's been a disaster. April: I canceled my valuation via email, yet the valuer still showed up, right as I was heading to an important meeting. Clearly, the staff failed to communicate internally. June: This time, my valuation was confirmed, yet the valuer never showed. No call, no email, no text, nothing. Completely unprofessional. When I called to find out what happened, I was connected to the same valuer, who outright accused me of booking multiple valuations. False. A complete fabrication. It’s clear he decided to leave me hanging as some kind of petty revenge for the first canceled appointment, an error by his own office, not me. To that valuer: Grow up. This isn’t a playground. It’s a business, and you’re supposed to act like a professional.

Paul · 17 June 2025

★★★★★ 1/5

Google

I have just been stood up for a viewing with William H Brown, which I had booked with the Banner Cross office. I rang the office after waiting outside the property for 10 minutes, and was assured that the agent Hayley had my number and was on her way down to see me. I rang again after another 10 minutes and was told the same again. I rang a third time after I had waited half an hour only to find that they had closed the office and gone home! I have just given up and gone home after an hour of waiting and no communication. Extremely disappointing and very unprofessional.

Margaret · 16 April 2025

★★★★★ 5/5

Google

Very helpful and lovely members of staff that are happy help out. Carla has been very helpful breaking down the coast for me to understand. 👍🙂 …

Matthias · 25 May 2025

★★★★★ 5/5

Google

Really great, especially Carla broadhead- who was friendly, professional and brilliant! Helped me find my first home with ease. Would definitely recommend her.

Hardwick · 16 April 2025

★★★★★ 5/5

Google

Went into William H Brown with an issue recently. I spoke with the branch manager Hayley Styring who not only helped us with our issues but was polite, caring and understanding of our situation. Thank you so much Hayley it was a pleasure dealing with you.

Gavin · 16 April 2024

★★★★★ 5/5

Google

I just want to say thank you to Carla for the service you provide today .thank you very much.

Domingas · 16 April 2025

★★★★★ 5/5

Google

Myself and my partner are currently in the process of buying a house through William H Brown. Our mortgage advisor Carla Broadhead ( at Banner Cross branch) has been amazing throughout the whole process. As first time buyers it was really nerve wracking however she’s always kept in contact and made us feel at ease! Very professional and helpful! Would highly recommend to anyone!

Hannah · 13 May 2025

★★★★★ 5/5

Google

I have just sold my property with WH Brown and from the first meeting to when the property has exchanged and completed the process and the staff couldn’t have been any better. They would go the extra mile and nothing was too much trouble. It made selling my house so much easier. I would have no problem using them again or recommending to a friend.

Zoe · 24 April 2025

★★★★★ 5/5

Google

I've found them to be really nice and fast. They've been fairly considerate, they coulda knocked some money off for us but they met us in the middle, so overall they've been pretty good. They were helpful in selling our house and courteous of respecting our wishes. I think the experience has been good and at a pretty competitive good price too. John was an absolute star btw. Young guy - would highly recommend him.

Shauna · 22 June 2018

★★★★★ 5/5

Google

Everything was explained really simply and in lots of detail, was really helpful!

Dylan · 16 April 2025

★★★★★ 1/5

Google

Unprofessional staff and poor communication when selling my property which could have lost me the sale. Thankfully didn't - despite Kate and the team at Banner Cross. No emails or phone calls from them for weeks with updates. Refusal to chase the other side and communicate urgency with the excuse that it's the solicitors job to do that. When I finally met the seller in person he was astonished that I felt any urgency to sell the property as that had never been communicated to him. The communication was absent to the extent that they didn't tell me when the completion date was scheduled for, and, after completion didn't ask me to come in and drop the keys off. It was a total stone wall. I'd advise taking your business elsewhere if you want to have a supportive, helpful team. Hopefully there'll be some changes made at the branch to improve things in the future.

Dan · 21 June 2023

★★★★★ 1/5

Google

AVOID! AVOID! AVOID! AT ALL COST! Staff members have been very rude after asking simple questions such as trying to arrange a viewing. Not only was front staff rude but also the manager Debbie just cut the call off and then refused to attend the phone later when I tried to call back. When asking about whether members of staff should use this tone when speaking to customers she seemed to believe it is acceptable. Members of the team are not even aware of simple business procedures on how to submit a complaint. They do not even know which regulatory body they are part of it took me 6 calls to establish that. They do not seem to be connected as a business across their branches and one even gave me a number of an another estate agency who was more helpful then them. Staff members are very aggressive and very unprofessional. I would not like to sell or rent my properties with this company as the service they offer is the most appalling I have seen across any industry. Property is certainly a peoples business and this branch has certainly failed to grasp this. Seems to be very poorly run from top to bottom and can't imagine if I had to sell a property with this company and how they would treat customers to general inquiries. They need some serious restructuring and training standards are very poor. Hugely disappointing!

Shiraz · 21 June 2023

★★★★★ 4/5

Google

I have been dealing with This William H Brown since January and whilst the girls have been lovely and have tried to ensure smooth sailings, what I can’t forgive is there recommendation to PM property Lawyers which they suggested to my buyers! They are aware of there reputation and aware that it will cause delays but still recommend the company. I would suggest you use This branch but DON’T BE REFERRED TO PMPL. You may never actually move if you do Update - I’ve increased a star thanks to Kate the manager who absolutely took control of PMPL and made the completion happen.

Ian · 21 June 2023

★★★★★ 4/5

Google

Great experience at banner cross, all staff lovely. Carla, who was dealt with my mortgage was brilliant all the way through! She kept me updated through every part making it much less stressful. Even taking a little extra time to help me understand things easier. Thank you to the team there & Carla Broadhead ( thank you)

Hayley · 17 March 2025

★★★★★ 5/5

Google

Fantastic service, really honest, friendly and trustworthy. We dealt with Kate and would definitely recommend that friends and family use William H Brown in the future. We were never made to feel stupid even though we must have asked a thousand silly questions. Kate made us feel comfortable and like she was our friend. Most importantly they delivered on all of their promises and then some. Thank you W H Brown and thank you Kate.

Jasmine · 21 June 2023

★★★★★ 1/5

Google

Kate the branch manager clearly doesn’t understand the market. She came to my house for a valuation. She advised me to put it on the market at what they expect to achieve, so I went with that thinking they know what theyre doing. I was in a 20 week contract which would incur a 3% fee if I sold the house elsewhere opposed to their usual 1% I had 7 viewings in the first 6weeks of the contract then nothing after. I emailed Kate to remove the property from the market places, which was another headache with very little responses. I would also like to point out Kate went to the effort to try to prove me wrong about not receiving a viewing confirmation email, I seriously can’t believe an adult in a management position would do this to a client! But nothing surprises me after the experience Ive had with this branch. Since this, Ive gone with a different agent that put my property on the market 30k less and achieved the right price for my property, within 10 days and about 30viewings.

Wut · 21 June 2022

★★★★★ 5/5

Google

Kate is very good with communication, she arrived on time for my appointment and went through everything so I understood about selling my house with them. Photos and measurements of rooms were completed quickly. Lisa works hard in the office doing the admin side of things plus chasing up relevant information needed, whilst doing other jobs within the office. Thank you Kate & Lisa for your help.

Christine · 21 June 2023

★★★★★ 1/5

Yell

No interest in selling your home, just want the 3% dual marketing fee. A

Kate the branch manager clearly doesn’t understand the market. She came to my house for a valuation. She advised me to put it on the market at what they expect to achieve, so I went with that thinking they know what theyre doing. I was in a 20 week contract which would incur a 3% fee if I sold the house elsewhere opposed to their usual 1% I had 7 viewings in the first 6weeks of the contract then nothing after. I emailed Kate to remove the property from the market places, which was another headache with very little responses. I would also like to point out Kate went to the effort to try to prove me wrong about not receiving a viewing confirmation email, I seriously can’t believe an adult in a management position would do this to a client! But nothing surprises me after the experience Ive had with this branch. Since this, Ive gone with a different agent that put my property on the market 30k less and achieved the right price for my property, within 10 days and about 30viewings.

WutW · 24 January 2022

★★★★★ 5/5

Google

Last year l have brought my very first place with William H Brown from Psalters Lane Sheffield, and later the same year l put it back for sales from personal reasons with them and brought another one bigger but anyway.The price which l paid is ridiculous cheap for the massive job and support which they have done and offer for me. I have worked with Marcus Smith as a mortgage advisor and all what l can say is only good things about him:( easy going, patient, professional, makes you understand every details and if you don’t is going on with with again and again until he makes sure you know what you doing, friendly, and etc) l will definitely recommend him to everyone. Also l’ve been working with Jess which he’s done my house valuation ,as well ( professional, friendly, helpful, etc) same as Ellie she came and took pictures of my house for the website and very helpful, calm, professional, etc. And not at last Melissa she’s brilliant, so professional and very friendly and she remembers every detail about you, she’s making sure you understand everything and if you’re stressed out, she’s calming you down moving things around for you and she’s doing everything to help you. During my work with William H Brown l Had the feeling like l am not alone going to the selling and buying a new house process which can be very stressful and painful. Massive thank you everyone for making my experience and for making myself feeling good, less stress and in the same time knowing that you guys are there for me and ready to move things around helping me. Thank you again! And if l will ever ever have to move again l hope l still can work with you guys! Massive thanks again and definitely will recommend the Team to everyone as trust me you won’t regret. 😊❤️😊PositiveResponsiveness, Quality, Professionalism, Value

Alexandru · 21 June 2021