Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just been looking at the reviews for The Letting Boutique and really don't understand the 1* feedback: I am a landlord who has worked with Ellie and Aled very satisfactorily since 2018. Led by Ellie, they are both open and honest and keen to do a good job. I just don't recognise some of the incidents described....in my opinion it is not in either of their characters, and they are certainly very professional.
Anyway, from my perspective, it was a godsend engaging this agency and I hope they continue to deliver a long time into the future.
Richard · 2 November 2025
★★★★★ 1/5
GoogleAre you craving the authentic student experience? - complete with ambient indoor wildlife encounters and the unparalleled thrill of being actively ignored by those paid to help you? Then look no further.
At this distinguished letting agency, you’ll happily hand over your money for an experience that’s equal parts disappointment and frustration. Rodents?
Silverfish? Who needs pets when you have nature's little surprises built in for free?
And the staff- where do I begin? If you've ever wondered what it's like to be spoken to with all the enthusiasm and empathy of an automated voicemail, or have your concerns met with a shrug in email form, you're in for a treat. Special shoutout to Ellie Barker, whose commitment to indifference and passive-aggression could easily qualify her for an Olympic gold medal in emotional detachment.
So go ahead, throw your maintenance loan at this fine establishment. It’s less about finding somewhere nice to stay and more about mastering the art of enduring relentless disappointment with a smile.
Gina · 23 October 2025
★★★★★ 5/5
GoogleI can’t recommend the letting boutique enough!! They helped me through the whole process and for the whole two years me and my flat was at Uni. I can’t recommend the letting boutique enough! We went for a house that was being newly furnished and was worried but Ellie made sure to keep us updated and informed throughout the whole process. Any issues was sorted out straight away and was super easy to get in touch with either Ellie, Aled or the team at the letting boutique was super easy. When moving in it was super cleaned when we arrived which helped with the moving in process and when moving out to ensure everything is the same way you left it the letting boutique send you a checklist and also what cleaning products to use or if wanting a cleaner, they send you people they recommend or who others have recommended.
Anita · 20 August 2023
Agent replied · 15 June 2024
Thank you for your review and for being such a fantastic tenant too! All the best for the future.
★★★★★ 1/5
GoogleTerrible, I am still in disbelief that Ellie the owner has just shouted and screamed at us and slammed the phone down on my husband and myself. After seeing the state of the property outside, we are concerned about safety and standards, and not meeting HMO regulations regarding a property for our son, and we wanted to view it with him. Ellie is refusing to allow us to view the property with him. This raises real concerns.
Wills · 22 February 2025
★★★★★ 5/5
GoogleGreat customer service, they helped a lot whenever i needed to know some stuff, they have fixed the backyard door quite fast, answer all my inquiries on the property, and helped us with our exemption for council tax. big shout out to Ellie for sorting things out and ensure things are running smoothly.
S22J · 25 September 2025
★★★★★ 5/5
GoogleWe’ve just moved into our house with The Lettings Boutique and Aled has been fantastic. In our first month we’ve had a few small issues, but he’s sorted everything out really quickly. He’s always polite, helpful, and quick to reply, which has made settling in so much easier.
Hannah · 2 October 2025
★★★★★ 5/5
GoogleFabulous Letting Agents, always ensuring swift and efficient communication. Aled Sheldrake Davies is brilliant. He has been my main point of contact and has answered every question and handled all our issues fantastically and always goes the extra mile to make sure we have all the necessary information!
Alfie · 23 September 2025
★★★★★ 5/5
FacebookEasily the best lettings agency in my experience of renting in Sheffield for 7 years.
The Lettings Boutique offer a super friendly, reasonable and professional service. Any maintenance reports were dealt with extremely quickly. We were treated with respect, and everything Lettings Boutique is of an extremely high standard.
Ellie and the team clearly care about what they do and it shows in the service they deliver.
If you're sick of being messed around by useless landlords or lettings agents, pop into the Lettings Boutique! You won't find this care and attention anywhere else in Sheffield.
Francis · 2 May 2020
Agent replied · 22 December 2025
Thank you for your lovely review. I hope you’re both safe and well!
★★★★★ 1/5
GoogleThe bottom line is this, if you look at the average rating this letting agency gets from students it is 2 stars. (And that is incredibly generous!)
I can only speak from a student's perspective on this, but the Lettings Boutique is not a very nice company. End of. The way they have interacted with members of our house has been unacceptable really, being rude and trying to intimidate us constantly throughout our tenancy.
We went through a few issues in our tenancy which I will not speak about to make this review as objective as possible, but they were just downright rude. This was a big issue in the run-up to exams when they continued with their passive-aggressive behaviour, causing much distress to us. May I also note that I have friends who have had similar interactions with the Lettings Boutique in different properties.
In summary, if you are reading this before going into a tenancy involving this 'company' and you are a student, please think again. If you enjoy receiving passive-aggressive emails, being treated with very little respect, and also being intimidated then I can't recommend this 'letting agent' enough!
Ben · 16 August 2024
Agent replied · 26 August 2024
Dear Ben,
We are sorry to hear about your dissatisfaction with your experience. However, it's important to address some points you raised.
Your property sustained significant damages during your tenancy period, which was the worst I have encountered in my 11 years of working with student tenants. Our decision for deposit deductions was based on the evidence that were communicated with you in writing.
We understand that disputes can arise, which is why we recommended using the DPS’s ADR service to resolve any disagreements impartially. You were aware of this option, and we encouraged you to utilise it. Instead, you chose not to dispute the deductions with the ADR service and accepted the charges.
We strive to treat all our tenants with respect and fairness and regret if you felt otherwise. We aim to maintain open and respectful communication with all our tenants and take feedback seriously to improve our services.
Thank you for your understanding.
Best regards,
The Lettings Boutique
★★★★★ 1/5
GoogleWorst experience with this lettings agent. Issues with rats, slug infestation in the living and dining room, fly infestation caused by the rat decomposing in our house, sewage leak which was never cleaned, gas leak, broken boiler, damp, mould, exposed wires, was promised a new kitchen that would take ‘one month’ to fit but instead took two, was living out of a bedroom with no hot water or appliances for this whole time, mouldy fridges we were told to clean ourselves when we moved in, we were promised a ‘new dishwasher’ for the inconvenience of not having a kitchen/dining room/living room and no hot water for two months but it was a used and dirty dishwasher along with all the other used and dirty appliances, were given a fold out table and two chairs for a house of five people which took numerous emails back and forth in order to persuade them to buy three more chairs. We were told the house had been professionally cleaned when we moved in yet the floors were filthy, used tissues down the sides of the bed, dust and dirt everywhere, clothes from the previous tenants still in the wardrobe, rotten food from previous tenants still in fridge etc. There was rubbish left in the front and back garden for months on end before being moved despite emailing constantly. We never once received an apology and every issue including the fly/rat infestation took weeks to be sorted out. When the workman did finally remove the maggot infested rat, it was thrown onto our back lawn not even removed of properly. After all of this, we’re now having money taken out of the deposits for ‘cleaning issues’ despite this house being left in a dump when we first moved in. Ellie on multiple occasions would deny ever making certain promises such as the ‘new dishwasher’ despite it all being written down on emails. Absolutely disgusting treatment right from the beginning to the end.
Holly · 20 August 2023
★★★★★ 5/5
GoogleEllie has been the best letting agent we have had . She has particular expertise in HMO Lettings and is always known to respond properly to student and landlord queries . Her knowledge of the standards required for multiple occupancy properties is second to none . Equally she cares about her tenants and their welfare and ensures a quick and appropriate response to any tenancy related issues . She had a real can-do attitude and it’s a real pleasure to have her manage out properties for us .
Prithviraj · 20 August 2023
★★★★★ 5/5
GoogleI rented a shared student house from this letting agent for 3 years. They were always timely and transparent with the administration processes of contract signing, inventory/inspection and deposit return. Ellie was our contact for …
Jegan · 16 July 2025
★★★★★ 5/5
GoogleReally helpful and go out their way to sort things out, especially Ellie
Mjl · 16 February 2026
★★★★★ 1/5
GoogleLived in one of their houses for one year which had evidently not been cleaned before moving in, with decorations being left in the hallways and glass on the floors in multiple bedrooms supposedly from the windows being replaced. Upon …
Olly · 16 September 2025
Agent replied · 23 October 2025
At the time of you writing this review, we were still discussing the charges with the lead tenant and have since agreed to remove some of the deductions as a gesture of goodwill to resolve this matter. We provided evidence of the cleaning … More
★★★★★ 4/5
GoogleJust finishing a tenancy with the LB in a 9-bed student house. Aled has been a fantastic point of contact. He has always responded quickly, appropriately and professionally to any issues we had. I would not hesitate to recommend the LB and Aled to other students looking for accommodation.PositiveResponsiveness, Professionalism
Miriam · 16 June 2022
Agent replied · 15 June 2024
Thank you for your lovely review.
★★★★★ 5/5
GoogleSuper quick responses every time we needed something fixed in Crookes, relaxed with deposits and worked with us to find good viewing times, thanks Aled and the team for a great year ❤️
Charlie · 12 April 2025
★★★★★ 2/5
GoogleCalled to book a viewing. It’s one thing not to have key details about the property, but at least follow up when you say you will. Promising to check with the landlord and then never calling back is unprofessional and rude. Seems like you don’t actually want customers.
I · 14 April 2025
Agent replied · 24 May 2025
We apologise that you feel this way. We cannot recall an incident where we haven’t followed up on a query and cannot match you up to our records. Key details for properties are listed on the adverts, so we’re a little confused by your review. If you could get in contact to clarify the situation, we’d be more than happy to assist.
★★★★★ 1/5
GoogleI have never written a bad review before but the level of rudeness, and lack of professionalism displayed by this letting agency is beyond belief. Here are just a few of the numerous issues I encountered:
1. Unbearable Rudeness and Condescension: Upon collecting the keys to the property, I was met with a letting agent who treated me with nothing but disdain and disrespect. Her patronizing attitude towards me, solely because I am a student, was truly appalling. She made hurtful and belittling remarks, insinuating that I was ignorant about the "real world." It is unacceptable to treat anyone in such a condescending manner, let alone someone paying for their services.
2. Unjust Cleaning Charges: When it was time to move out, we followed the letting agents' advice and hired a professional cleaner that was recommended by the agents themselves. Despite this, they had the audacity to charge us a staggering £135 for cleaning from our deposit. This blatant attempt to squeeze more money from us is outrageous and unjust. The fact that they threatened additional charges for a replacement oven if we dared to dispute the cleaning fee is simply extortionate. We had already paid for a professional oven clean as well, making their demands completely ridiculous and unwarranted.
3. Infestation Nightmare: Living in the property was a horror show due to the plethora of issues we faced, including an infestation of rats and slugs. Not only were these pests a serious health hazard, but they also made the living conditions intolerable.
In conclusion, I would strongly advise anyone seeking rental accommodation, especially students, to steer clear of this letting agency and their landlords. Their unprofessionalism and lack of respect for tenants make them the epitome of a dreadful letting experience. Save yourself the headache and heartache by finding a reputable and considerate agency to handle your rental needs. Avoid at all costs!
Andromeda · 20 August 2023
Agent replied · 15 June 2024
Thank you for your review. We are genuinely sorry you felt the need to leave a one star review and would like to clarify a number of points for you.
The Lettings Boutique deals only with the collection of rent on behalf of your landlord.
It is recorded that on the day you took up your tenancy you arrived to collect your keys prior to your arranged appointment. These were issued to you at your agreed appointment time. We apologise if you think it is unreasonable to ask you to wait and not interrupt another new tenant’s appointment.
All properties we let are cleaned by the landlords’ teams before new tenants take residence, as you experienced when you moved in.
It is the vacating tenants’ responsibility to leave the property clean and in a good condition.
In your case, the landlord has informed us that you booked a cleaner to arrive at the property 2.5 hours prior to your tenancy ending. You had already vacated the premises by the time they arrived.
The cleaners informed the landlord that you had booked a ‘standard’ clean. However, a deep clean was required due to the state of the property (the landlord has photographs of how It was left).
You apparently refused to pay the cleaners the additional cost and so those costs were legitimately claimed back from you by the landlord.
We also note that the landlord waived a number of other charges for damage to the property, such as a stain you had made on a brand new carpet.
This situation was entirely your choice and could have been avoided if you had a) kept the house in a suitably clean condition; b) arranged for the cleaners to come in before the final morning of tenancy and; c) agreed to pay the additional very reasonable charges.
It is a shame this situation arose for all parties involved.
★★★★★ 5/5
GoogleThank you Ellie, always great service
Jo · 26 October 2025
★★★★★ 5/5
GoogleI rented a shared house through the letting boutique over the last three years. The house was lovely, as were all the staff we interacted at the letting agents. All maintenance requests were responded to quickly and any questions/problems were always replied to. Overall it’s a great letting agency- the best one I’ve dealt with in the last 8 years of being a student!
Louise · 11 July 2025
★★★★★ 5/5
GoogleI've dealt with a few letting agents in the past and can say that this was one of the best experiences. The team always responded promptly to us if we had any problems and the property was in very good condition, you could really tell they cared. Would recommend the Letting Boutique!
Bethan · 26 October 2025
★★★★★ 1/5
GoogleWas with the lettings boutique for a year and had a dreadful experience. Having now been with a much better letting agency for the past few months, I can confidently say that if you’re a tenant, the Lettings Boutique isn’t worth the hassle, just your bog standard slippery letting agents who are only ever looking for somewhere they can make an extra buck... In all honesty, you’d probably be better off living in a cardboard box instead of a Lettings Boutique property.
George · 14 November 2024
★★★★★ 5/5
GoogleI have only but good things to say about my experience with The Lettings Boutique, especially with Aled. From when I initially viewed the property, to handing in the keys - they went above and beyond during our tenancy and were fast to respond to any issues whilst we were there. I highly recommend!
Sara · 23 September 2025
★★★★★ 5/5
GoogleAs landlords, we have been so pleased with Ellie and The Lettings Boutique who we started working with this year. Every step of the way from lettings advice through to finding a new tenant has been so well managed. Nothing was too much trouble for them. We are also very pleased with our new tenants who have also commented how great The Lettings Boutique were to deal with.
Shirley · 19 September 2023
Agent replied · 15 June 2024
Thank you for your lovely review. We look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
