Trusted Agent profile · Sheffield
★★★★★
174 reviews across 1 platform
Blue Mans Way, Catcliffe, Sheffield, S60 5UR
Plumlife's office in Sheffield, at Blue Mans Way, is rated 3.8 out of 5 across 174 reviews on 1 platform.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and stress free process
Professional and stress free process, I would recommend Ian and plumlife to anyone.
Good Morning Charlie, We're so glad to read this, ensuring customers have a stress free experience and are communicated with regularly, is really important to us. It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
5/5
TrustpilotVery helpful.
Sales Advisor Ian Burns was very helpful, answering my many, many questions.
Hi Angela,Thank you for leaving this great review about Ian, we are sure he'll be pleased to read it. We are more than happy to answer all the questions that you're unsure on, if you need anything else at all - you know where we are!Thank you, Plumlife Homes.
5/5
TrustpilotVery happy with everything .
Hi, thank you for taking the time to share your feedback with us, we're really pleased to hear you had a positive experience! Kind regards, Plumlife.
5/5
TrustpilotNothing but good things to say!
Nothing but good things to say about Plumlife Homes. They were are landlord for 7 years and we were just left to get on with it which was great! If an issue ever did arise then it was sorted speedily and professionally. Even the Staircasing process was made very silmple by Fran, providing us with all the information and contacts we needed! Very happy customer.
Thank you Mr. Smith for taking the time to leave us this positive feedback, it means a lot! We'll make sure to pass your comment onto Fran and her team too.
1/5
TrustpilotOne star because that is the least you…
One star because that is the least you can rate..absolutely shambolic, diabolical, ignorant, arrogant and pathetic service (I could write more) but what's the point- this is on their website: "Plumlife is proud to be a profit-for-purpose organisation"- what does that even mean!- isn't every organisation profit for purpose??..anyway, if you can avoid- avoid..they are very,very unhelpful and an embarrassment to the Housing sector
Hello, while we are very disappointed to read your feedback, we are extremely grateful that you have taken the time to write this. We would appreciate the opportunity to try and resolve your problem, could you please get in touch and tell us more about what the issue is? We'll then pass the complaint onto the right member of the team and ask for it to be investigated. If you would like to email this to marketing@plumlife.co.uk, we'd really appreciate it.In regards to being profit-for-purpose, we are sorry if we haven't explained it on our website. It means that we re-invest our profits for social purpose, e.g. to support local community endeavours. We're proud to be unique in this way.
1/5
TrustpilotUtterly disgraceful company.Plumlife!
Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No callback. So now no payment of maintenance.
Hi Sharon, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotNice people, good company
They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).
Hi Paul,Thanks for taking the time out of your day to leave a review. We're so glad to hear that your experience renting via us was positive, hearing stories like this makes our jobs even more worthwhile. Thank you!
4/5
TrustpilotMuch improved!
Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.
Hello Johann,Thanks for taking the time out your day to visit our Trust Pilot page and leave such an honest and helpful review.We're so glad to be making progress and to hear that our team are working hard to help. The area you live in is extremely important to us and we look forward to assisting with any further minor issues.Hopefully, one day, we will be able to get a 5 star review from you and if there's anything else you need - please do get in touch!Thanks again!
5/5
TrustpilotMy experience of moving into my new…
My experience of moving into my new home in Lytham with Plumlife was a very positive one.Laura from the Manchester office was always very helpful and worked very hard on my behalf to get me into my new house.I would recommend anyone to use Plumlife and my experience was a good one from start to finish
Hi Mark, thank you for leaving this review and we're so glad to hear that your experience of moving to Lytham through Plumlife was positive! We hope you've settled into your new home?It's great to hear how helpful Laura was too, we'll make sure to pass this fantastic comment to her and her manager.Have a great day!
5/5
TrustpilotFantastic company with amazing staff
Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible
5/5
TrustpilotPraise for Karen's performance
We because Assistant development project manager - Mica Vanden don't want to repair at home, talk about the pipes are self-destroying, destroying, destroying, self-destructing, would rather give us our complaints and karen to follow up Handle and deal with follow up follow up follow up and fast poo poo poo there is and there is come come come come come come come come come come come I repair and repair, if the company's employees are like Karen, I'm sure the company The prestige of will be upgraded to a higher level.I don't know if it's useful to complain about Mica Vanden here, but at least I can sincerely praise karen
1/5
TrustpilotPlumlife Rubbish
Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.
1/5
TrustpilotTotal rip-off and terrible service to…
Total rip-off and terrible service to its customers. They take rent and charge monthly maintenance but deliver nothing for the money they charge. Our fees go up and up and the garden maintenance is never done but we pay thousands of pounds a year. Total con stay away from Plumlife!! The worst decision I ever made.
Hi Simon,Firstly, sorry for the delay in responding to you via Trustpilot. We are new to managing this platform.Secondly, thank you so much for taking the time to write this feedback and we are extremely sorry to hear about your experience.We'd love the chance to find out more about the garden maintenance and see how we can improve or assist you.Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-usThank you.
1/5
TrustpilotPlumlife give us 3 days notice for…
Plumlife give us 3 days notice for electric price to go from 35p Pkw to 74p pkwCommitted fraud changing us from residential to business When clearly we are residential Now we have no energy price cap on our residential homes see you in Corte
Hi Dave,Thank you for taking the time to leave us a review. We would love the opportunity to investigate this for you. Without knowing details of where you live and what this charge is for exactly, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk?In the interim while we wait for details so that our team can start investigating this for you, I can confirm that we do not make any profit on energy bills.Some of our customers on a heat network who pay a service charge, will have recently received a letter from us about an energy bill relief scheme. You can find out more and details on if you could benefit from this, here: https://www.plumlife.co.uk/heat-networks-savings/ We hope to be able to speak to you soon.Thank you.
1/5
TrustpilotAppalling customer service
Appalling customer service and threatening letters despite constant please to change details.Fed up and not sure where my service charge is going
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotAlways kept good communication
Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.
4/5
TrustpilotJade has been great in helping us with problems as residents
As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.
Thank you for leaving such a positive review about Jade, we'll make sure this is passed onto her and her manager.We're glad that you're now having any problems resolved really quickly. If there's anything else you need from us, or anything we can do to make our services even better then please do let us know!
1/5
TrustpilotNot the best experience
Not the best experience, they require you to sell your house and show them paperwork, in order to reserve a plot, so in the end you could be without a house or a plot if not available!!! Can't seem to work this ruling out, may be this is a gap which needs to be looked at and re-addressred, the houses are nice but if the local people who have been living there for all there lives, are unable to get a hands on these...Will need to speak to local council about these schemes!!!
4/5
TrustpilotWonder woman
I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
1/5
TrustpilotAppalling estate management company
Appalling estate management company Dangerous trees !footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip
Hi Dave,Thank you for taking the time to leave us a review. We can see you have left a review before, so we sincerely apologise if you have not been able to contact us to address your concerns.As before, we would love the opportunity to investigate this for you. Without knowing details of where you live, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk and marketing@plumlife.co.uk? We will do everything we can to investigate this asap.We hope to be able to speak to you soon.Thank you.
1/5
TrustpilotCaught them using our purchase as a…
Caught them using our purchase as a show home so now they have pulled out because of this reason. Plumlife if it was to with 28 days then why call us in for the snag list. Be aware this will be asked when we contact the Manchester evening news and made public so I suggest someone from Plumlife or cube homes contacts us immediately. The plot is Kerala vale road water mill gardens plot1. If you obviously have been doing this to customers for a while now to keep their reservation fee and make a profit then this will be challenged also.
1/5
TrustpilotWhat a joke plumlife are
What a joke plumlife are. Cube homes you should be ashamed of yourselves using this company. They are a joke. The staff are very rude even the management. They have no customer service skills whatsoever. People steer clear of the building plots these people are selling. Once they have your money they couldn’t give a sh-t. I have heard they are stealing peoples reservation fees as if you don’t make 28 days that’s you reservation fee gone and you’ve been removed of the reservation. These people are worse than bank robbers.
5/5
TrustpilotPurchased our first home with Plumlife
Purchased our first home with Plumlife, with the support from Ian Burns who has been excellent during the process, very helpful and great communication, would highly recommend, nothing too much trouble for Ian, thank you.
Good Morning Kathy,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
1/5
Trustpilot0 stars!!!
Plumlife housing, 0 stars!!!Don’t use them, they make promises and don’t deliver, they take your money (£500 reservation fees) and if for any reason your mortgage falls through half way, they will promised you a refund if you release the plot then never refund you!!!Scammers!!! They promised a refund and i have it in writhing then they say ( you lost the sale and we made an error sorry no refund!!!I’m going through small court with them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Plumlife's Sheffield office has 174 reviews across 1 platform: 174 on Trustpilot (across the whole business).
Plumlife Sheffield is rated 3.8 out of 5 across all 174 reviews.
Plumlife Sheffield, Blue Mans Way, Catcliffe, Sheffield, S60 5UR.
