Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFinally settled
I just went through the referencing and housing process with Plumlife. Though it did take a while to get settled, I acknowledge that the slight delays to moving in were out of their control and relied on the schedule of contractors. Throughout the process there was relatively good communication and the actual process of providing documentation was quite streamlined. I am now settled in a property that is really nice, quiet and I feel like I want to make it home. All of that was possible as throughout the process, Melanie not only helped answer my queries but was a joy to talk to. I am very happy with the whole process.
LW · 13 September 2022
Agent replied · 14 June 2024
Hello,Thanks for taking the time out your day to visit our Trust Pilot page and leave such a great review.We're so glad to have helped you in a streamlined way. We'll pass your feedback onto Melanie's manager too.Thanks again!
★★★★★ 1/5
TrustpilotThis set of clowns shouldn't be…
This set of clowns shouldn't be operating and taking money off people for a shocking serive which they cliam to offer , can not get in phone contact with them or even have a reply to a complaint, which they say one day and a clown will contact you , please people, don't buy a house with anything to do with this lot , you are wasting your money because the lease which you both sign up is nothing but toilet paper , had to give one star cause it wouldn't let me continue, theses clowns need shouting down
Geoff · 16 August 2022
Agent replied · 14 June 2024
Hi Geoff,Thank you for taking the time to leave feedback about Plumlife. While we're sorry to read this review, we really appreciate your comments.First of all, our apologies if you are currently waiting for a response to a complaint. If you could please forward your complaint to marketing@plumlife.co.uk, we will pass this onto the relevant team and ask them to reach out to you to discuss.We've taken a look at your account and can see our team have tried to assist with your complaints where possible. We are absolutely here to discuss any further issues and we will do our best to assist you.Thank you.
★★★★★ 5/5
TrustpilotExcellent, Brilliant and professional!!
Ian Burns who gave us the BEST customer service experience!! He is professional and really helpful on each steps when we buying, and he always quick response on any questions even after the completion. We are so happy to get the keys and everything goes smoothly. Highly recommend!!
CC · 26 September 2024
Agent replied · 23 October 2024
Hi Catherine, thank you for taking the time to share your positive experience with us! We will pass your brilliant feedback onto Ian and the team. We wish you all the best in your new home. Kind regards, Plumlife
★★★★★ 4/5
TrustpilotIan our sales advisors kept us up to…
Ian our sales advisors kept us up to date throughout are time buying. He was really helpful and answered any questions we had throughout the process. He has checked on us after completion ensuring we are both okay :)Had a few deleys along the way however out of Ian's control!
Olivia · 22 August 2024
Agent replied · 24 August 2024
Hi Olivia, thank you very much for taking the time to share your feedback with us, we will pass your comments on to Ian and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotMy journey with the sales rep has been…
My journey with the sales rep has been excellent. Ian and I have been communicating back and forth throughout the buying shared ownership process. Even though it took a while, we finally got there at the end. When presenting the keys, we had a tour throughout the house and he kindly showed me key access points. I am greatful to plumlife for making my dream of buying a dream property come true! 10/10
Atikul · 23 March 2023
Agent replied · 14 June 2024
Hi,Thank you so much for taking the time out of your day to share your story, it always puts a smile on our face when we hear of someone who has been excited about their new home and is now loving it! We're really glad to hear that Ian was able to help you through this journey too, we know it can be a stressful process buying a home. We'll make sure this comment is passed to Ian and his manager.
★★★★★ 1/5
TrustpilotDiabolical
Only given one star as there is no option to leave zero. Diabolical. The worst experience of renting I’ve ever had. From a renter’s point of view, it’s a real shame that you can’t choose who manages the property that you rent. After I signed for the property, there was little to no communication from plumlife- not any of their employees. Emails never got responded to and they indefinitely delayed the moving day with no real reason and no communication. Indefinitely uncontactable, they don’t respond to emails, never answer the phone, this company could not care less about it customers in any way shape or form. If there is a problem with your property, they do not want to know about it, and will avoid you like the plague. If you want an easy life, don’t choose to manage or rent a property through plum life.
Soph · 28 June 2022
Agent replied · 14 June 2024
Hi,Thank you for taking the time to write this feedback and we are extremely sorry to hear about your experience.We'd love the chance to find out more about what went wrong, so we can look at making changes and ensuring all of your issues are resolved.Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-usThank you.
★★★★★ 1/5
TrustpilotMy mother in law has sent several…
My mother in law has sent several emails to plumblife and had nothing back. Recently bought a property no window cleaner, no cleaners are turning up to do corridors and stairwells. Now she cannot open her windows, and the best thing is a large bill has just come for outside gas and electric, cannot speak to anybody about this. Nobody replies.
Joanne · 1 June 2025
★★★★★ 5/5
TrustpilotDefect
After moving into a Plumlife property in February I had issues with contacting the housing developer to sort a defect in the kitchen. I contacted Plumlife and Liam has gone above and beyond to resolve the issue after constant back and forth with the developer and me personally getting nowhere. Within days of contacting Liam he has this sorted and a technician was arranged to attend the address.
Rosie · 1 August 2023
Agent replied · 14 June 2024
Hi Rosie,Thanks for sharing this with us. We're sorry you weren't originally able to contact the developer but it's great to hear Liam was able to help resolve this.We'll make sure to pass this great review onto Liam and we hope everything in your kitchen is sorted now. Please let us know if we can help with anything else. Thank you, Plumlife.
★★★★★ 5/5
TrustpilotGreat communication
Great communication, helpful staff and assistance wherever needed.
ETHAN · 20 August 2026
★★★★★ 1/5
TrustpilotPOOR
I submitted the requested forms in January to allow me to sell my flat. I am still awaiting approval in March. When I phone up it is a young lad in training and I can't speak to anyone who can help as nobody answers the phone when he puts me through. The live chat on the website is a waste of time. Waiting to be connected to a member of the team for about half an hour then it times out. Does anybody actually work there!?!?!? Useless
Mr · 9 March 2022
Agent replied · 14 June 2024
Hi Mr Hunt, thank you for taking the time to leave this feedback and apologies it has taken us some time to respond to you here.We are really sorry to hear that you had a negative experience, although I have checked in your account and seen that your request was thankfully resolved.In regards to you calling up and speaking to people in training, you were communicating with that team at a time when there were lots of new staff members. We are sorry for any inconvenience this caused. We're happy to say that the team has many more colleagues on board now that are fully trained and ready to help customers.We are also sorry about any extended waiting periods you had on our live chat and over the phone. Sometimes our lines get very busy but we have worked hard so we can answer people's queries, as quickly as possible.
★★★★★ 5/5
TrustpilotPlumlife Home 5*!
Just want to say Plumlife Home have been brilliant at liasing with various mortgage companies, housing association etc. This is mostly down to Rachel Eardley has gone above and beyond for me in a way that any new homeowner-to be could hope for.Would 100% recommend based on the level of professionalism and service Rachel has consistenly given me throughout the whole process.
Rhys · 10 November 2023
Agent replied · 14 June 2024
Hi Rhys, thank you very much for sharing your experience with us. We will share your feedback with Rachel and the team. We want to wish you the best in your new home! Many thanks, Plumlife.
★★★★★ 1/5
TrustpilotImpossible to contact
Hopeless. You have a problem and they don’t want to know. Avoid if you can.
George · 16 September 2025
Agent replied · 23 October 2025
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very helpful and quick , no issues at all
Estelle · 20 October 2025
Agent replied · 23 October 2025
Hi, thank you for taking the time to share your feedback with us, we're really pleased to hear about your experience! Kind regards, Plumlife.
★★★★★ 1/5
TrustpilotPlumlife Stress!
House has so many snagging issues
Ash · 2 December 2025
Agent replied · 24 December 2025
Hi, thank you for getting in touch. We take all feedback we receive seriously and have passed your comments onto the relevant team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotOur sales agent Ian was great
Our sales agent Ian was great. Always did his very best to help us where possible throughout the process!
Joe · 18 March 2023
Agent replied · 14 June 2024
Thanks Joe, we're glad to hear you had support all throughout the process and we'll make sure this wonderful feedback is passed onto Ian and his manager.We hope you have a great time in your new home!
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Ian Burns has been brilliant to help in every way to sort out things. Strongly recommend.
Kertu · 2 March 2023
Agent replied · 14 June 2024
Good Afternoon,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotIt was nice to deal with Plumlife…
It was nice to deal with Plumlife rental services particularly Melanie who helped and supported always. Thank you very much
Syed · 9 December 2022
Agent replied · 14 June 2024
Hi Syed, thanks so much for your positive feedback. We'll be sure to pass this onto Melanie and her manager. Have a wonderful Christmas!
★★★★★ 5/5
TrustpilotPlumlife-Ian
Ian has been incredibly prompt when I email him, and he follows-up quickly on action items. Great experience
Jacobrlett · 8 February 2023
Agent replied · 14 June 2024
Hello,We're so glad to read this, ensuring people have a positive experience as they go through a journey with us, is really important! It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 1/5
TrustpilotNo communication at all weve chased…
No communication at all weve chased every phone call up to find out what stage we was at ,doesn't ring you back,has your mortgage in prinsiple sitting there for weeks before it was listed we was at the front of the queue to tell you the house you was interested is now gone disgracefull was told 3 week ago we cudnt reserve this house either
Liam · 16 December 2022
Agent replied · 14 June 2024
Hi Liam, thanks so much for taking the time out to write this review and we're really sorry to hear you had a negative experience. We've taken a look at your account and we're sorry you didn't get a chance to purchase the house type you were interested in. Unfortunately, the house type is in very high demand.Another house of this type will be released next year and I've checked to ensure your name is on the mailing list, so you will be one of the first people to hear about this.If you have any further feedback about your experience, our sales team would love the chance to discuss this in more detail. Please email us on sales@plumlife.co.uk, thank you. We hope you enjoy the upcoming festive period.
★★★★★ 5/5
TrustpilotProfessional and stress free process
Professional and stress free process, I would recommend Ian and plumlife to anyone.
Charlie · 27 April 2023
Agent replied · 14 June 2024
Good Morning Charlie, We're so glad to read this, ensuring customers have a stress free experience and are communicated with regularly, is really important to us. It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotVery helpful.
Sales Advisor Ian Burns was very helpful, answering my many, many questions.
Angela · 19 May 2023
Agent replied · 14 June 2024
Hi Angela,Thank you for leaving this great review about Ian, we are sure he'll be pleased to read it. We are more than happy to answer all the questions that you're unsure on, if you need anything else at all - you know where we are!Thank you, Plumlife Homes.
★★★★★ 5/5
TrustpilotVery happy with everything .
Stephen · 14 October 2025
Agent replied · 23 October 2025
Hi, thank you for taking the time to share your feedback with us, we're really pleased to hear you had a positive experience! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotNothing but good things to say!
Nothing but good things to say about Plumlife Homes. They were are landlord for 7 years and we were just left to get on with it which was great! If an issue ever did arise then it was sorted speedily and professionally. Even the Staircasing process was made very silmple by Fran, providing us with all the information and contacts we needed! Very happy customer.
Mr · 18 August 2022
Agent replied · 14 June 2024
Thank you Mr. Smith for taking the time to leave us this positive feedback, it means a lot! We'll make sure to pass your comment onto Fran and her team too.
★★★★★ 1/5
TrustpilotOne star because that is the least you…
One star because that is the least you can rate..absolutely shambolic, diabolical, ignorant, arrogant and pathetic service (I could write more) but what's the point- this is on their website: "Plumlife is proud to be a profit-for-purpose organisation"- what does that even mean!- isn't every organisation profit for purpose??..anyway, if you can avoid- avoid..they are very,very unhelpful and an embarrassment to the Housing sector
Mr/Mrs · 19 July 2022
Agent replied · 14 June 2024
Hello, while we are very disappointed to read your feedback, we are extremely grateful that you have taken the time to write this. We would appreciate the opportunity to try and resolve your problem, could you please get in touch and tell us more about what the issue is? We'll then pass the complaint onto the right member of the team and ask for it to be investigated. If you would like to email this to marketing@plumlife.co.uk, we'd really appreciate it.In regards to being profit-for-purpose, we are sorry if we haven't explained it on our website. It means that we re-invest our profits for social purpose, e.g. to support local community endeavours. We're proud to be unique in this way.
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