Martin & Co Sheffield reviews

★★★★★ 1/5

Trustpilot

Appalling Custom Service

I have to ask that if they don't want to talk to people who want to rent then don't do it. Every time I speak to Martin & Co it is like they might catch a disease from me. They put the virtual tour of properties online and then insist on you have to go through the same thing with them. Woe betide you if you question this. I simply pointed out that all other agencies arrange viewing immediately. I was arrogantly put in my place and that he would decide who would see the property.Message to Martin & Co; not all renters are unwashed plebs. In fact, most of them are not. It would kind of you not to treat us like it

Robert · 10 May 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague

I just had a call with someone from this organisation and they were so completely and utterly rude - I had to end the call early with the line "Thank you for wasting my time."Their listings NEVER specify if they allow pets (which in all honesty - they DON'T under ANY circumstances) even though they'll lie and say they're "considered".If you enjoy having your time wasted by morons I can't recommend them highly enough.If, however, you value your sanity and time - avoid them like the plague!!

Christopher · 5 May 2021

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would . I rented a flat , 6 months rent up front . The property had no working electric and when I phoned the harborne branch the manager shanti said “what do you want me to do about it” after having no electric all night even though I was told the electric had been checked and was passed . Thier quick to take your money and then rude and unwilling to solve any issues . Shantis attitude is disgusting

Scott · 17 April 2021

★★★★★ 4/5

Trustpilot

Good Service

I went through Martin and Co to find my little cosy flat with my friend for our first place together. Being young we didn’t know much about renting and the whole process however all the staff were happy to help and clarify anything with us. We did have a slight issue with something in the flat before we moved in, however that all got sorted promptly and in time for our move in date. We are very happy in our flat and would like to thank the team at Martin and Co in Bebington for dealing with us.

Beckiee · 14 April 2021

★★★★★ 3/5

Trustpilot

Overall Experience

Overall the company is quite easy to deal with, however we unfortunately dealt with one agent who made our experience quite slow and very difficult, however when we reached out to the head manager (Steve) everything began to run smoothly.

Hannah · 18 July 2022

★★★★★ 5/5

Trustpilot

Oliver has been superb

Oliver has been superb. He has made the process as quick, easy and as smooth as possible. Always available to speak to and particularly helpful with recommendations.

Shaun · 24 February 2022

★★★★★ 1/5

Trustpilot

Stole money from me.

Started off well, then service began to rapidly decline. It would take months to organise repairs, then when I finally decided I had had enough and moved out the deposit dispute was almost completely fabricated.I had no problem with two of the deductions and said I would be happy to pay them, and asked to proof of the others. The landlord then accepted my 'proposals' without providing photographic proof, further making me believe this was just some attempt at keeping my money. Then when sending the money through DPS, added £20 to my 'proposals', finally deciding it wasn't worth it I have now accepted the payment but I can say with all honesty I will never rent a property through any Martin & Co branch again. I hope that extra £20 they stole off me goes towards employee training!My experience was from 2016.

Domeneque · 11 March 2021

★★★★★ 5/5

Trustpilot

Martin & Co was recommended to me by a…

Martin & Co was recommended to me by a good friend of mine when I was desperately looking for the ideal accommodation. I explained to them exactly what I wanted and they have arranged viewing for me during the same week. Fortunately for me I fell in love with the very 1st property I viewed. I submitted my bid immediately after viewing & all the paperwork & contract was completed within 2 weeks. I was very pleased with the outcome. Martin & Co made what should have been a stressful assignment so easy. They were professional, quick & very effective. I would not hesitate to recommend Martin & Co to anyone requiring their services.U'cal Henry

Customer · 11 March 2021

★★★★★ 1/5

Trustpilot

Unprofessional Service

I called Jenna 15 Feb to arrange viewing property Burrington Drive, Trentham, property had tenants in till 23rd Feb, i confirmed that i was the 1st caller and would get 1st viewing on Thur 24th Feb, low and behold today is the viewing and my husband calls to confirm only to be told they accepted holding deposit yesterday. I work for a Lettings Company in Stoke and we would never do this, if someone was interested they would wait until the viewing or at least confirm with the viewer that there was someone interested in order to give them the opportunity to pay holding deposit first. I will never recommend them

Mrs · 24 February 2021

★★★★★ 5/5

Trustpilot

Best agent we have dealt with

I had a leak in my property on a Saturday evening. Paul from the Wimbledon branch was excellent. He came immediately to investigate and dispatched an emergency plumber to the property who was there within 30 minutes. The leak was fixed instantly. He gave us some morrision's vouchers to compensate for the inconvenience. Great company.

Henry · 12 February 2018

★★★★★ 5/5

Trustpilot

my association with martin and co began…

my association with martin and co began with johnathan rees at chandlers ford where amanda and team handled my file with great efficiency. any questions were dealt with promtly to my entire satisfaction. my property manager is now megan ward at the london road branch. i practised as an independant estate agent for over twenty years so understand good customer service. megan is able to offer excellent professional service with guarded informality and a desire to please her client

Roger · 26 April 2021

★★★★★ 1/5

Trustpilot

SHEFFIELD...0 STARS UNPROFESSIONAL...TERRIBLE....NEED CUSTOMER SERVICES TRAINING

0 STARS...I'VE JUST READ THROUGH SOME REVIEWS AND IT SEEMS SALES IS FANTASTIC, WHILE WE TENANTS RATE THEM TERRIBLE. WHY IS THAT? RENTAL PROPERTY.....WE pay them for a service, yet the customer service skills are terrible (especially GINA WHYMAN). Whinge, moan, excuses, argue. I worked in the CS field for many years and have never spoken in this way to a customer. Put yourself in their place and get on with it as I did, hence there were no complaints about me. I honestly don't know who employs these people. lol If you complain and state facts, want efficiency (no shouting or swearing), it's seen as being rude. What can I say, the truth hurts.They think they are doing us a favour, not that we're actual customers.

Kay · 30 January 2021

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

Tenants beware. In my experience this agency work for the landlord and the tenant is treated like an inconvenience. I rented a property for three years and although I left the property in compliance with the tenancy agreement I was presented with 65 pages of zoomed in photos outlined in red to suggest otherwise. It was an unfair and extremely unpleasant experience and my deposit was withheld. I hope this review can prevent others from this treatment; when you check out please take lots of photos to show your side of things. If it's like my experience it will not be a fair process. Good luck but stay clear if you can!

Julie · 29 January 2021

★★★★★ 1/5

Trustpilot

NO CONSIDERATION FOR POTENTIAL CLIENTS

Saw a property for rent in Leslie. Contacted their letting agent who informed me that she would send out an application form, pointing out that the property would not be available until start of February AND that those who are in the property were refusing access to it for viewing until they had left.Martin & Co rep was very strict on that and decisive on that. Application forms didn't arrive, despite receiving another promise from them. One day after the forms were due to arrive, we reveived a call from Martin & Co rep, stating that the property was no longer available as it had been rented out......VERY unfair and VERY unprofessional. Absolute disgrace.

Alistair · 20 January 2021

★★★★★ 1/5

Trustpilot

One of the worst letting agents I have…

One of the worst letting agents I have seen in my life.Absolutely disgusting, unpleasant and pretentious.Don't waste your time, they will try and push you mouldy stinky house and treat it like they are life savers.

Monika · 11 November 2022

★★★★★ 1/5

Trustpilot

Simply Awful

Awful experience from start to finish, with not a single positive to mention throughout our two year tenancy. • They took an absolute lifetime to complete and send across the initial documentation for us to sign to move in to the property. As it took them over a month to send the documents we ended up completing them whilst we were out of the country, in order to ensure our move in wasn’t delayed.• They failed to send across the signed tenancy agreement and documentation for months after we’d moved in, despite us repeatedly chasing them.• At the end of our tenancy they attempted to charge us a full end of tenancy clean costing £100, despite the apartment being tidied thoroughly before we moved out and their own end of tenancy survey stating that the kitchen only needed some “wiping”. We contested it, and agreed to pay a goodwill gesture of £50 to cover any additional cleaning that may have been required. Martin & Co then took the full £100, which then had to be raised with the Tenancy Deposit Scheme. Martin & Co conceded that only £50 had been agreed and that they would refund us the additional £50 they charged. They finally returned it after being chased twice by the TDS over a number of weeks.We lived in the apartment for two years and looked after it like it was our own, so we were very disappointed to have had both Martin & Co and the landlord try and swindle us out of money once we had left the property. Luckily we took plenty of photo and video evidence, so neither had a leg to stand on with their claims.I strongly advise any property owner and renter avoid this company, as they will no doubt give you poor customer service from the start and will try and squeeze every penny they can out of you when you leave them. If you’re in the unfortunate situation of renting with them, I STRONGLY advise you to take pictures and videos of every single thing possible, as they will try and take advantage of you when you leave.

Colin · 27 December 2020

★★★★★ 1/5

Trustpilot

Absolutely terrible experience

Absolutely terrible experience , I've been looking for place to live which accepts dogs. Martin & co offered flat with "pets allowed" then after viewing the place - went through referencing. I was waiting 10 days. After those 10 days they emailed me saying the flat was withdrawn from the market.... then offered flat. - in the same building but half of the size - for same money 😂 I agreed because I needed to move out. They told me it will take another 10 days for referencing ( don't know what they were doing in first 10 days when they supposed to be checking my references) After couple of hours, I've been told that pets are not allowed anymore in this property 😂 this agency is a joke they can't do anything right. They have a mess in paperwork and aren't professional st all. It's out of ORDER. Stay as far away as possible from them. Waste of time !

Adrian · 23 December 2020

★★★★★ 1/5

Trustpilot

Awful, Horrible experience with Martin& Co ; STAY AWAY!!!

Martin &co tried to charge us a ridiculous amount (TOTAL £2,128.80) and our deposit for the general wear and tear, they also tried to charge us redecoration costs.(We maintained the house well, cleaned everything properly w/o any breakage, handed over to them as it was received.; #We maintained the house as Smoke free (As we both don’t smoke/drink), Pet free , there are few acceptable wear and tear which are due to one-year usage /tenancy)When we refused to pay(We submitted all the required proof as requested by them ), they started negotiating(We initially agreed for £75 where they made us agree for £120 with an immediate effect as if they are going to release our deposit, saying they are doing us a favor by charging less which we again said no to. When I asked to see any proof of the costs (an invoice) they stopped replying to my emails altogether, leaving us to have to wait for our deposit. Ridiculous, they should really be ashamed of themselves, we are very much disgusted!!!

Meenakshi · 9 December 2020

★★★★★ 1/5

Trustpilot

STAY AWAY

Issues with the property and the agency/landlord throughout the tenancy! Every inspection for 2 years has described us as exceptionally clean and tidy yet apparently after moving out the new tenants found it so dirty it needed to be cleaned before they would even move in!! Utter rubbish as we broke our backs cleaning that house before we left. Now being told we’ll be having the cleaning costs deducted from our deposit!They made mistakes right at the start charging us the wrong amount on check-in/picking up the keys and later on told us we had to pay the difference. Constantly harassed about keeping the garden maintained despite it being perfectly fine - even in winter!It took 5+ weeks for them to sort out repairing the oven. Just stay away, honestly. There are far better letting agents you can rent with.

Laura · 2 December 2020

★★★★★ 1/5

Trustpilot

Awful, absolutely vile!!! STAY AWAY!!!

I find it unbelievable that in this day and age a letting agent can still get away with literally trying to shake us down for money (very reminiscent of Peaky Blinders ie Martin & Co are the racketeers)I honestly wish there was the option to give them ZERO stars as we've had such a horrible experience which left me in tears, angry and riddled with anxiety.We've had a tenancy managed by M&Co which lasted for 3 years and throughout they offered far from decent service, which wasn't that much different to other agents so we went along with it (eg took 4 moths and at least 15 emails and as many phone calls to get a leaky faucet changed). However, when we moved out it rapidly went from bad to painful!!! They tried to charge us a ridiculous amount from our deposit for a splashback glass and they also tried to charge us redecoration costs for mould on the walls WHICH WAS THERE IN THE CHECK-IN REPORT. When we refused to pay, they started negotiating the price down saying they were doing US a favour by charging less which we again said no to. When I asked to see any proof of the costs (an invoice) they stopped replying to my emails altogether. Now, I'm trying to get my deposit money back from DPS and they refuse to use the DPS dispute resolution just so they can drag out the process more, leaving us to have to wait for another 6 months until DPS can release our deposit. Ridiculous, they should really be ashamed of themselves, I'm so disgusted!!!

Cat · 30 November 2020

★★★★★ 5/5

Trustpilot

Excellent!

Very friendly and helpful staff, who certainly didn't mind us asking about a million questions! Quick response on the whole process from viewing to handing over the keys. Compared to the last letting agent we used, I certainly felt more welcome and treated well, I was not just another reference number to them.

Jo · 18 December 2018

★★★★★ 1/5

Trustpilot

Dissappointed tenants

We were tenants, and M&Co took over the property mid-way through our tenancy. Straight away they changed the contract to add in clauses that each year the rent will go up by a minimum %. It wasn't the best written but after contesting this and a long email chain, they assured me the landlord still had a choice as to whether he wanted to impliment the clause and increase. Knowing that the landlord hadn't increased the rent in the previous years, we proceeded. Low and behold first opportunity to do so the rent was increased, which I believe was due to M&C, not the LL.The levels of maintenance has been lacking. We've reported several issues on numerous occassions, but unless they are extreme items that need fixing, they don't bother. Upon chasing items, it is like raising a new query each time as they have no recollection of previous emails. On checking out they have been slow to respond to emails chasing return of deposit. We are still awaiting, but are expecting heavy deductions for very minor issues due to the language used by agent in presenting the check out report back to us. Claiming we have left damaged items which are tenant liability, which are the exact things we have spent the tenancy complaining about and trying to get rectified.I honestly do not beleive there are any estate agents out there who can be recommended, but I def don't reccommend M&co.

Cat · 21 November 2020

★★★★★ 1/5

Trustpilot

Not enough words to describe how bad they are .

Don’t know where to start . My partner is pregnant and we’ve been looking for a property for months now. Nathan called us saying that we were moving to the referencing process and paid the holding fee to take it out the market . We provided what was requested but every single day they wanted something else. For some reason they couldn’t check my partner’s income ( even with her payslips ) and asked us for guarantors or £600 extra ( is this even legal ???). Agreed to pay the extra as we were tired of all this mess, specially with a baby due in a month time, and they confirmed that we had the property. The morning after Nathan called us saying that the landlord changed his mind and that they are going to keep the holding fee anyway. Made us lose 2 weeks of our time, gave us multiple headache with nonsense request and still keep our money, now saying that we haven’t passed the referencing . Worst service of my life, don’t expect me to stand back when you just play with people like this . Horrible people !

Pedro · 19 November 2020

★★★★★ 1/5

Trustpilot

From Bad to Worse. Despicable Ethics.

The negative really outweighs the positives here. To begin with, the company sometimes ignores their phones, only for me to visit and see them all away from their desks and chatting. Also note that the property itself was a mess upon moving in.They got our names wrong on numerous occasions: once on our contract so we had to sign another, twice on emails (calling my friend a completely different first name with a different first letter), and worst of all on our DPS which resulted in a long process to clear a cheque for a deposit as the name was wrong. A positive is throughout the tenancy, they carried numerous checks, and fixed things when required.However the worst occurred on our checkout. The landlord under them requested a full deposit, with the potential of further charges and the threat of court action. The charges were mainly toward redecorating and fixing things that was already broke prior to our moving in. As you may know, it is the landlord's responsibility to redecorate from general wear and tear and not the tenant, especially for a period over 2 years. Also note that the property was a mess upon moving in, and they also charged us for cleaning despite the condition being a lot better than initial move in. Needless to say, we won a huge sum of our deposit back after a review from DPS. This deposit issue happened during a pandemic when we were already struggling financially with being furloughed, and the last news we wanted to hear was a company charging us unfair amounts for something they should be responsible for. This resulted in a very long process of acquiring a sum of our deposit. Absolutely despicable ethics!!

Naz · 15 November 2020