Martin & Co Sheffield reviews

★★★★★ 5/5

Trustpilot

Deep gratitude to Scott Haddock

Almost 2 years after continuously reporting the leak in my ensuite shower which encouraged the water to travel into my second bedroom and subsequently hallway , the issues FINALLY got put to right last week thanks to SCOTT HADDOCK at the Jewellery Quarter branch.Just when I began the process of searching for an alternative accommodation and spoke to few other estate agencies that were recommended by my nextdoor neighbours as I had lost complete faith in Management at Martin and Co, I was lucky enough to come across Scott Haddock whom although does not work at the relevant department, showed far more empathy towards my frustration than I had met over the past two years of communicating and pleading for the problems to be remedied with the relevant parties at the Harborne branch. Although I had my doubts and very little hope that I will come to a positive resolution with the team, I still relaid the case to Scott and hoped for the best. He made it very clear that although he empathised, he couldn't promise me success as that wasn't his department HOWEVER, he'll try his best to help chase the repairs for me. *SIGH* It felt incredibly good to FINALLY feel that someone atleast cared about my welfare as a tenant and substantially understood their duty of care owed to not only their Landlords but also towards their tenants. Literally within a very short period of liaising with Scott, the problems got rectified.I cannot believe that I am finally able to use my amenities as intended but most importantly, having the freedom to no longer breath in the toxic particles of mold is a luxury I paid for but was denied up until recently.As one can appreciate , paying £950 per calendar month for what was advertised as " A Luxury Apartment" , you just don't want or have to deal with the acute emotions of defeat that comes along with chasing Estate Agents to fullfil their contractual obligations towards their tenants.Being severely asthmatic which was communicated to Management and having to deal with the intense stench of mold for such an unreasonable rate of time was ever so taxing. I stopped using my second bedroom which was initially my home office for almost one year and the same applied to the ensuite bathroom as they were both unfit for purpose.Scott truly is GOD SENT and Martin and Co could definitely do with his kind in every branch. He definitely takes his job very seriously and goes that extra mile to ensure the tenants health and safety . What certain Agents fail to realise is , ignoring their faithful and loyal tenant's well-being will only make recommending their Agencies to prospective customers impossible. I had to warn many of my colleagues and friends against renting with them because I do not wish my struggles upon anyone. Also , it is useful to remember that today's tenant is tomorrow's landlord and keeping a good and appropriate rapport is ever so important and I genuinely believe that Scott recognises this element of Agent and Tenant relationship.Because of him my faith in Martin and Co has been restored. He truly is an incredible asset to this corporation and I hope it's acknowledged internally as well.Kind regards,Amie Jobe

DIY · 12 November 2020

★★★★★ 1/5

Trustpilot

Egregious

Martin Co have consistently raised the bar on awful business practice. Their treatment of tenants is what you would expect from a company that only cares about it's own profit and the profits of landlords. I was repeatedly taken advantage of despite having autism. A few points you should know:They will let people into your property without asking you.When you want to leave they will plague you with viewings (regardless of a pandemic)They can find the most inventive things to charge you for. Avoid. Avoid. For your own sanity stay away from these crooks.

Simon · 9 November 2020

★★★★★ 1/5

Trustpilot

What a mistake using this company

This organisation in my opinion is nothing short of a sham. Throughout the life of the agreement didn’t uphold their own tenancy - left us without a working toilet/bathroom for almost a week with sewerage filling the yard, took an age to respond, just one example. Their ‘emergency’ number is never switched on - good luck with that. Then at the end they try and withhold a deposit without giving a reason why. Try to ask and the staff ignore your calls and your emails, are unprofessional, rude, deceitful and don’t uphold even a low level of standards. The company director Juli doesn’t even know the law surrounding her own business. It’s laughable really. Signed up to the property ombudsman but refuse to allow you to complain, and do not provide you with a response as mandated by TPOS... Why even advertise this on your shop window?The staff have also rated this page 5* to try and boost their google reviews, that’s false. Just read some of the actual detail. Avoid this company like the plague. God awful, likely be taking legal action against the landlord if their ignorance continues.

L · 8 November 2020

★★★★★ 1/5

Trustpilot

Money money money obsessed.

Money money money obsessed.Stay well clear of these people, they will rip you off.Rented with them for 2 years and they had no problems with me and my son.Paid on time, looked after property, happy when they inspected every 6 months etc etc.Move out date they become money obsessed.Loyalty or being a good customer means nothing to them, can’t keep accurate records, try to keep your deposit money for jobs that I have clearly done and have video evidence of.Manager sends you unprofessional and harsh messages, just absolutely shocking behaviour from this establishment.They tend to forget that you are a customer.Avoid seriously they have left me feeling betrayed, frustrated and very depressed.

Ady · 30 October 2020

★★★★★ 1/5

Trustpilot

Awful Communication & Respect

Throughout the tenancy there were no particular issues worthy of review. However, upon concluding my tenancy I have received next to zero communication regarding the return of my deposit and the communication that I have received has been insufficient and poorly explained. Responses to emails have come as late as 45 days after the initial email and still no conclusion has been reached despite my tenancy having ended two months ago. This is by far the worst and least communicative lettings agency I have ever had the displeasure of using.

Anonymous · 26 October 2020

★★★★★ 1/5

Trustpilot

Horrible service

Horrible service. Looking for any reason to keep our deposit. Washing machine was not working from the day we moved in- three months and we weren't compensated. Our agent took too long to respond to our enquiries. The apartment looked nice on the website but a lot of things were not as functional as it was supposed to be. DON'T USE THIS AGENCY, they are not efficient and effective. I would give 0 star if i could

DA · 28 June 2021

★★★★★ 1/5

Trustpilot

Jobsworths, incompetent

Since renting from these people, myself and my housemates have had nothing but problems. Any time I have reported issues to them, they have been ignored. I have reported the same issue 3 times on their site, and only once has someone come round to look at it. Even after the person came to look at it, nothing was done. No correspondence, no communication at all. They will make sure they get any money they can off you though, as the only time I ever hear from them is when they're trying to charge us a fee, or if we are late to pay rent by just 1 day (which has happened only once might I add). These people are jobsworths and are completely untrustable to manage households.

David · 17 October 2020

★★★★★ 1/5

Trustpilot

Unprofessional and rude staff

Unprofessional and rude staff! I have booked for a viewing and arranged my schedule at work (hospital) based on that. Then, I was shocked when I saw on their website that the property has been let without informing me even by a text message. When I called them, they just said the letting had been agreed and there is nothing we can do! They didn't even cost themself to say sorry. Now, I understand why they got this low rating.

Fahad · 15 October 2020

★★★★★ 1/5

Trustpilot

I believe they have discriminated against me

I asked to see a house they told me they couldn't do a viewing till after the 13th Oct but didn't no when, I had no contact since and now 15th oct I find they have let it. They gave me no chance to look at the property or put an application in myself. they had said as soon as they could they would sort out a virtual viewing and send it to me and then sort out an in person vuiewing. I feel they have discriminated against me cos I'm on benefits.

Miss · 15 October 2020

★★★★★ 1/5

Trustpilot

THEY WON'T LEAVE ME ALONE

THEY WON'T LEAVE ME ALONEI moved into my old house in July 2018 with three other people, my partner and two friends who are a couple, in July 2019 we all renewed our contract to expire in July 2020. Around Jan 2020 I began to plan what would happen when I moved out, I planned to move into my Grandfather's home come July, I informed them of this ASAP so they had plenty of time to prepare that I wouldn't be living there. Then of course Covid-19 hit, my plans where not effected however, but my housemates plans were, they struggled to find a new home, which is understandable given to CV19 issue, come April/May/June time i emailed the estate agents letting them know I would still be moving out in July, regardless of what my housemates did. My housemates arranged with the estate agents that they would be staying month by month as they couldn't find a new home due to CV19, which is fair enough, I reminded the estate agents any plans my housemates made DID NOT include me AT ALL, I had already packed to live with Grandad, if they wanted to extend THEIR PERSONAL CONTRACT, or MAKE A NEW CONTRACT, it didn't include me under any circumstances, however, once I moved out, I found out the estate agents had INCLUDED ME on the new agreement/contract WITH OUT MY CONSENT, AGAINT MY WILL AND WITHOUT EVEN INFORMING ME. I've emailed them countless times first asking then demanding they remove me as the contract I signed lasted until July 12th 2020 and not a DAY more, but they refuse and say it isn't possible. Now they KEEP EMAILING ME about the house, asking me for updates, to tell them what's happening and I keep telling them to leave me alone, now I'm legally responsible for a house I haven't lived at since July and THEY KEEP PESTERING ME and REFUSE to remove me and fix their mistake. I am still very good friends with my former housemates, and will help them in any way I can with their future homes, and this is not their fault at all, my rage is solely focused on the estate company they attached me to a contract I didn't ask for, didn't read, didn't sign and can't get out of.EDIT: My former Landlady has informed me that the estate agents are ignoring her and not replying to emails/calls when she requests information about what is happening as she is trying to sell her house

Daniel · 12 October 2020

★★★★★ 1/5

Trustpilot

I usually don't write reviews

I usually don't write reviews, and accept downfalls easily and move on from them but I felt quite disappointed by their service. I was put through to them by a landlord to undergo refrencing, it took a week to receive a link to where I could fill my details in and upon receiving it encountered a issue with the site adding a additional 0 towards my salaries. I provided to call them for a week, daily to see what I could do or if it could be fixed. Each time I would have someone tell me they would take my details and call me back, I never received a single back. On the last day I called I finally managed to get someone to give me a paper application and I managed to progress. It didn't get easier from there, adimtingly one of my references didn't fill it out due to lack of time but I had issues due to my two jobs being listed (which I worked both at the time) and failed due to a 0 hour contract, despite my second job having contracted hours. I had been asked to provide my contract earlier in the form, and the application claimed the reference was "complete". However I was asked to provide it again and that they'd look into it and if it would be accepted. I received very little information beyond this, and the first day called them to ask and they said they'll get back to me either by today or tomorrow. I didn't receive a call or email the next day, just my holding deposit when I was checking my bank in the day. I am not upset that I hadn't secured the tenancy, just how long it took the whole progress took a month of itself and the lack of information or care to clarify what had prevented it or went wrong with referencing and the reasoning I had received not making much sense to myself.

Aqacia · 8 October 2020

★★★★★ 1/5

Trustpilot

If I can give 0 Experience

If I can give 0 Experience, I would, or even beyond the minus margin. I have never ever come across such an incompetent company before, if any readers here are looking for a good review, I would truly advise to not rent from these people. My experience came with a high cost and unprofessional people, my tenant has had broken equipment replaced with poor quality equipment that you can literally do it yourself, but for some strange reason you can't and you have to go through with the company first. Speaking of quoting, they quote at the highest amount possible to rinse your wallet, and above all no communication whatsoever with the tenant as well as the landlord.The employees also give different replies whenever I asked them questions, making it extremely difficult to make sense of what is going on. Again to any readers out there, DO NOT use this company.

Jackhere · 5 October 2020

★★★★★ 1/5

Trustpilot

Worst Service I've received

These have to be the worst agency I have been with and unfortunately had to deal with. No communication from the office staff and the subcontractors that they use are even worse, never turn up when booked in, never receive any phone calls to book in any repairs, lack of communication. I've had repairs that should have been completed before I moved into the property, Landlord agreed everything and a year later the repairs have still not been completed after continuous chasing. Nothing gets done unless you chase it yourself and when it does get done there's issues with the completed repairs, shoddy workmanship. Wasted time of work to accommodate for no shows and constant excuses.Stay well away from this agency there useless!

Steven · 5 October 2020

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company. We rented from them for 3 years. Nothing trouble. And when we moved out due to finding a better place they would not pay us back our deposit we had to fight them for our deposit. And they did not give us the full deposit. Rubbish company,. Stay far away from them

Catherine · 8 August 2017

★★★★★ 1/5

Trustpilot

If I could put no stars I would

If I could put no stars I would. Had an appointment to view a property but drove past the day before and saw a sold sign. Got in contact with them and they promised me that the property was not under offer and my viewing would still go ahead and the sold sign was a mistake. A few hours later had an email saying the property had in fact been sold ?! Confusing but at least we got an email I guess

Ashleigh · 25 September 2020

★★★★★ 1/5

Trustpilot

Worst agency ever to rent from

Worst agency ever to rent from. I would give 0 star if there was an option. Spent over 2 months without a refrigerator, 3 months without a washing machine. When we moved out they claimed some £240 out of our deposit. My husband and I agreed for £200 as few of the things they specified were already on the original inventory. Then suddenly they decided to claim the whole deposit of over £1000 for no reason. Luckily I got the money back from TDS after I submitted all the relevant documents and proof that their claim of the whole deposit was outrageously greedy. As they had no reasoning or proof to claim all of the deposit the legal assessor gave the verdict in our favour. Also they asked us to pay a checkout fee of £120 when we moved out which we paid along with our final rent but kept including it in the final claim despite us telling them so many times that we have already paid it. This shows how they don’t actually maintain proper record of transactions etc. It’s funny how they responded to one of the reviews here that rent takes 3 days to clear but they charged us £45 of late fee for the final month rent as the standing order was cleared by my bank on the Monday following when our rent due date fell on a Saturday. I emailed them about it but of course they decided not to respond. They are totally unprofessional and I will highly recommend STAYING AWAY from them!

Mekala · 20 September 2020

★★★★★ 1/5

Trustpilot

Landlords steer clear!

Landlords steer clear!My company Tabony Lets instructed M&C to tenant find for us, we was charged over £1000 when told it was £650. They expected us to allow tenant to move into our property without forwarding the tenants deposit and rent, they are unorganised and in professional aswell as the hassle they then dragged their heels paying me over £10k in rent making excuses as to why they can’t pay it. Wouldn’t recommend nor use this company. Tabony Lets

Dom · 11 December 2020

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional

Unprofessional, incompetent, unresponsive.Go ahead to use them if you want to become homeless, mentally stressed and physically drained of any energy to deal with them.No maintenance once you rent with them so if your front door breaks down be ready to pay out of pocket because they will do nothing about it.Even before renting with them it is a huge hassle just to get the application process going. I had to tell them everything that needed sorting out (what documents I needed to send, the fact that I needed a contract!), incredibly incompetent at their jobs.Honestly, the people that work there have no qualification whatsoever to do any kind of office job.

AW · 26 August 2020

★★★★★ 1/5

Trustpilot

Absolutely the MOST horrible

Absolutely the MOST horrible, unprofessional, lying, cheating Estate Agency I have ever in my life dealt with. Dawn and Lucy mislead us throughout the purchase process for nearly two month and ending up not to complete. Anyone with healthy rational thinking would not deal with them even if they sell your dream house! Avoid if you don't want to end up with losing money and being lied to. Trust me on this matter, there are many other much much better Estates to go with.

Gona · 12 August 2020

★★★★★ 1/5

Trustpilot

I rented a house for 1 year with 3…

I rented a house for 1 year with 3 other trainee doctors in Cornwall. We have been treated appallingly by Martin and Co through the year. The house was in a substandard condition when we arrived, which we noted on our inventory. We returned the inventory to the office as requested, however they conveniently 'lost' the inventory when it came to justifying their extortionate deductions in our deposit. We lived for many months with a mouse infestation in the house, which we notified Martin and Co about numerous times yet they failed to resolve. This was unpleasant to live with and also meant a large number of our possessions and food was destroyed by these rodents. Due to the Covid pandemic, we were redeployed to different hospitals mid way through our tenancy. We continued to pay rent for a house which we did not live in for 5 months. We were then fined a huge amount for having not weeded the garden. I would have hoped for a bit more kindness from both the landlord and agent, seeing as we were by this point based all over the UK, some within lockdown areas and unable to return to do this minute job.In summary, avoid like the plague!

GEORGINA · 11 August 2020

★★★★★ 1/5

Trustpilot

Really wish i could give 0 stars

Really wish i could give 0 stars. Asked for viewings for a block of largely empty apartments and i wanted to see numerous different ones. I got shown 2, the estate agent didn't know the prices, whether they came with parking, furnished or unfurnished, just completely clueless about any questions we had. We decided to put a deposit down and an offer which the landlord accepted, only to be told 3 days later that they have already let it to someone else. We then got shown another property in the same block which was smaller and worse in almost everyway, we put an offer in and have heard nothing back since. Do not use these clowns, they don't have a clue.

Jake · 5 August 2020

★★★★★ 1/5

Trustpilot

Disorganised and Deposit scammers

Their partnership with the inventory company in bordering on fraudulent. Inventory clerk they employ lists nearly all aspects of the house as "good", irrespective of pre-existing damage, meaning we have to spend hours making amendments to the check in report. Then when checkout comes they pick out the tiniest flaws, which were already there when we moved in, and send it to the landlord alongside there original report saying everything was fine, with our edits attached in a separate document. I can only assume it is to try and keep as much of the deposit as they can, fortunately I've kept all the photographic evidence from when we moved in.Also the standard of cleaning was very poor when we moved in, when we moved out we used one of their recommended "professional" cleaners, and then they have the cheek to say it was badly cleaned on the check out report! In general they were very disorganised, with different people repeatedly asking for different bits of information. Very slow to get back to us but expecting us to reply same day to their requests!

L · 1 August 2020

★★★★★ 1/5

Trustpilot

Wast of Time

Looking to rent a new apartment. These guys had a few on rightmove but you cannot call them to speak to them, everything is a pre-recorded message, the portal they tell you to use does accept any information and surprise, you cannot call anyone to tell them.Shocking way to do business.!!

NA · 17 January 2024

★★★★★ 1/5

Trustpilot

Martin & Co required proof of deposit…

Martin & Co required proof of deposit before I could view a property.I am looking for an investment property and saw an advert with Martin & Co last week. I tried to book a viewing but was told that due to new COVID rules, i had to send a Decision in Principle before I could book a viewing. I cooperated but when I asked for the reference that detailed this new requirement, I was simple sent a link to Property Mark with a reference to “serious buyers only can view a property”, there was no mention of financial assessment before viewing a property. Once I had sent through the DIP, I was then asked to send proof of deposit and this is where is drew the line. I don’t mind being financially evaluated if I make an offer, but not to view a property.

Jack · 27 June 2020