Martin & Co Sheffield reviews

★★★★★ 1/5

Trustpilot

I would not be writing a negative…

I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.

Mark · 26 May 2022

★★★★★ 1/5

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Absolutely appalling. I was originally with an independent letting agent who provided an excellent and personal service. When the owner retired, his residential lettings were taken over by Martin & Co. Staff turnover seems very high, they consistently fail to return calls or respond to emails. They paid several thousands (of my money) for work done by their preferred contractors without having inspected it and which was of an unacceptable standard. I had to engage someone else to put it right. I complained and provided photos of the poor workmanship and eventually received a small compensation payment after months of emails. They also transferred to a different energy provider without my knowledge or authorisation, or that of my tenant, resulting in significant problems which have required the intervention of the Energy Ombudsman to resolve. These issues were particularly stressful as I live several hours away so can’t easily access the property personally, and I therefore decided to sell rather than continue to let. Do Not Use!

Donna · 7 May 2022

★★★★★ 1/5

Trustpilot

AVOID WHEN POSSIBLE: DISCRIMINATORY AND UNPREFESSIONAL

AVOID WHEN POSSIBLE: DISCRIMINATORY AGENTSI have been looking for a property to rent for a while. On Monday morning I was refreshing rightmove when a property listed by this people appeared. It ticked all of my boxes, so I immediately (within 2 minutes of the property appearing online) I sent them an email showing clear interest and requesting a viewing, including my non-British name. I was emailed 6 hours later saying they'll be in touch. I did not get a reply until the next day in the afternoon, where I was told the property already had "a couple" of viewings, and most likely the landlord will take them (notice, no offers where made at that point). After that I called several times, once being told someone would be in touch with me and they never did. I was ghosted for another day until I was fed up and called on a Wednesday. On the phone they put on this pantomime of trying to help, they even offered me a (to be confirmed by current tenet availability) a viewing for the next day in the early morning. This was at midday Wed. I heard nothing about them until the afternoon when at 17:29, one minute before their offices close, the same agent that ghosted me all week send me an email saying a let was agreed. In a market that moves so fast, I was not able to get a reply in less than within 24 hours, even less a viewing!PLEASE AVOID! I hope there would be an official entity to which report this.

Agustin · 14 April 2022

★★★★★ 5/5

Trustpilot

I recently moved in to a property…

I recently moved in to a property through Martin and co, and right from the start louise and Martha made the while experience perfect. Such lovely ladies they are a real credit to the company nothing was to much trouble. Thanks again Natalie xx

Freddie12 · 10 February 2019

★★★★★ 1/5

Trustpilot

Unprofessional and discriminatory practice

AVOID THIS LETTING AGENT!My girlfriend and I wanted to rent a 2 bed flat for about 12 months. We were eligible for renting it (income was 2x what was required, right-to-rent, credit history etc.) and also could guarantee the 12 months of rent based on our savings account.On the phone, I was told I could apply for it, so I was happy to continue with their process. Sent an email with our details (including our names, which are not british). Following that exact email, we started being ghosted by martinco for about 3 days, until I had enough and phoned them.On the phone they told me they already had many viewings on that day, and if I wanted to apply I would have to view first, contrary to what I was told before. Even worse is that they offered us a viewing a week later, which meant they had time to go through every single application from the first viewings and keep us as a backup...It is very clear to us that they changed their opinion about us as applicants the moment they received the email with our full names, which can be considered as discrimination as we were fully qualified to apply for that property.AVOID THIS COMPANY AT ALL COSTS! You can tell by reading all the reviews about them, that they practice shady tactics and are not a professional letting agency.

Anonymous · 14 March 2022

★★★★★ 5/5

Trustpilot

I’ve had a great experience with my new…

I’ve had a great experience with my new local agent Martin & Co Streatham. From the beginning I let Anthony know that there was a deadline for my child’s school application and they went above and beyond so we exchanged contacts on time! Hubby and I are over the moon. Thank you especially to Anthony. From Shelly and Paul (Happy customers)

Shelly · 21 February 2018

★★★★★ 1/5

Trustpilot

Be weary when signing a contract as a…

Be weary when signing a contract as a tenant.Our contract had a fixed 12 month term, which afterwards automatically switched to a rolling 1 month notice. This flexibility was one of the reasons we picked the property.However at the end of the initial term, Martin & Co. insisted that we sign a new fixed term contract.We were happy to accept a rent increase, but not another fixed term contract, as we are in the process of buying a property at the moment, but Martin & Co flat out refused to continue with the existing contract which allowed for this to be done quite easily.While this is within their legal rights, it is against the spirit in which the original contract was signed. Putting a clause in the contract that they had no intention of adhering to feels like they are just deliberately misleading their tenants.Long story short, be sure that you read your terms carefully, and do not expect Martin & Co to respect anything except the fully binding clauses. Do not consider only the things they say they will do, but think about what they are technically allowed to do, and only if you are happy with that, sign.

DK · 11 March 2022

★★★★★ 1/5

Trustpilot

Written from a landlords point of view…

Written from a landlords point of view on a managed contract. They have no interest in looking after your asset and offer a self serving service with single source of over inflated non transparent estimates which they won't provide breakdowns against for the damage they have allowed to happen by the tenants they couldn't care less about...avoid and look past the telephone manner and empathy

Steve · 29 August 2023

★★★★★ 1/5

Trustpilot

A genuinely awful agency

A genuinely awful agency, save yourself the headache

Peter · 1 December 2025

★★★★★ 1/5

Trustpilot

I wouldn’t use this Estate Agents ever

I wouldn’t use this Estate Agents ever, steer clear. You book an appointment to view a property and get a 15-30 minute slot. After 5 minutes someone else turned up and he left us to talk to them. We tried to put in an offer on the property but Jas didn’t listen. We tried to book another viewing as he was so rude and wouldn’t listen to us, to be informed by text the viewing was cancelled and they had accepted an offer. Stay clear, they are rude on the phone, rude and arrogant when doing a viewing and their staff are incompetent

David · 27 January 2022

★★★★★ 5/5

Trustpilot

These guys are amazing

These guys are amazing, recently had to move home have been with them for 15 years, they found us a new tenancy almost immediately and made the move incredibly straight forward as moving home can be very stressful! Talia, Dayna Earl and Barbara are a great team and they are always more than happy to help! Keep up the excellent work guys, thanks a million!

Karen · 7 August 2023

★★★★★ 1/5

Trustpilot

If negative stars were an option

If negative stars were an option, I’d give them.

KCLDN · 27 November 2025

★★★★★ 1/5

Trustpilot

The worst agency I've ever met

The worst agency I've ever met. I paid £ 300 for booking home and applications I signed a contract but unfortunately the agency wants more information and lots of combinations today the house has been re-exposed. I do not want to add anything tomorrow, I will contact a lawyer because in a way they treat people it is abnormal

Mag · 29 August 2018

★★★★★ 1/5

Trustpilot

Poor service.

Poor service. Non-responsive and Non-responsible staff. We rented a apartment for the last year. The staff changes a lot throughout the year. The agent is not-reachable anymore after handing over the keys. When we claim the deposit, the response pace is slow. they deducted half amount of the deposit with list of items but without proper reason. Avoid at all cost.

Maverick · 4 November 2023

★★★★★ 1/5

Trustpilot

Awful organisation

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house.

Kyle · 16 December 2021

★★★★★ 1/5

Trustpilot

If there’s a zero score I am going to…

If there’s a zero score I am going to out here as their service are really poor!! Very rude staff specially Becky Davis!she is a b*%*ch totally b*%*ch! She’s a liar telling that the contractor has been in the property to check last Monday but we were in the property the whole day and nobody showed up! And yet she is still insisting that the contractor was there!LIAR! And this agency will not even help us finding new tenant even though we paid for the breach of contract and delaying the house repair and want us to pay for the monthly rental as they claimed that we are still “liable” with the property. Very poor service!

Blue · 13 December 2021

★★★★★ 1/5

Trustpilot

Should not be allowed to manage...

Should not be allowed to manage people's homes. Having finally (after 7 years) condemning the gas oven and after 2 years condemning the gas fire I am still waiting for an oven a couple of months later. I have recieved none of the promised call backs nor has anyone responded to my emails concerning this or a rent increase issue for over two weeks. I find the staff to be consistently unhelpful, rude and agressive when its something they want, I was recently given a 3 day ultimatum whether to stay or not pending a rent increase and was given incorrect information about the date due.Absolutely atrocious service to tenants and I didn't even choose them. Got stuck with them a year into my tenancy and soon after they quietly changed my tenancy to perodic.

Matthew · 11 December 2021

★★★★★ 1/5

Trustpilot

Worst agency I have every dealt with in…

Worst agency I have every dealt with in my life. Staff was very unkind - Completely unhelpful, patronising and extremely distasteful. The process was made to be extremely long and difficult - they rush you by giving you unreasonable deadlines to submit information and blame you for not completing certain tasks however it’s complete double standard as when you try and contact the relevant person they are extremely difficult to get a hold of. Martin and co really needs new management. Put me through complete distress. Advice - avoid!

Anna · 8 December 2021

★★★★★ 1/5

Trustpilot

I do not recommend Martin and Co…

I do not recommend Martin and Co letting agent as they are not customer centric and do not understand the tenant requirements. The lift was not working whilst shifting and I mentioned about the delay to vacate and the Letting agent director Jagadish asks we have provided a full furnished house what else you need to vacate. They dont understand customer sentiments. I had reported a water leakage issue and it took 2 months to resolve it.! Not a great experience and I wont recommend them.

Bobby · 6 December 2021

★★★★★ 1/5

Trustpilot

Disgruntled

Everytime I enquire a property they send a link for me to be able to get a viewing slot and I've clicked on that link a number of times only to get the notification that I can't get a viewing slot at the end.Today I called in the morning and was told to wait for them to call me back but up to now they haven't called back

Melissa · 18 April 2023

★★★★★ 1/5

Trustpilot

Just awful

My interactions with Martin & Co have been among some of the worst experiences I’ve had, not just with letting agents, but with other human beings. They really do not care about their tenants and make no secret of it. Do better.

Kathryn · 24 October 2024

★★★★★ 4/5

Trustpilot

We are really satisfied with their…

We are really satisfied with their quick response . Highly recommended . Special thanks to Charlotte Sweeney who helped throughout the process

Vishnu · 8 February 2023

★★★★★ 1/5

Trustpilot

They couldn't care less as long as they get rent…

Terrible estate agents kept emailing me saying that they were getting my roof fixed along with other things but nobody ever showed up. It still going on over a year later. As long as the money is going in every month that is fine. They even tried to charge me for a call out for a broken fridge/freezer because the engineer couldn't find a fault, the item is still broken. Avoid a headache with these estate agents because if you have a problem when renting they really don't care.

Eliza · 9 November 2021

★★★★★ 1/5

Trustpilot

The worst and most dishonest agent ever

If I could give zero or minus I would ,they are lying conmen their property management is non existent they never answer the phone ,I believe it is their plan to let you fix the problem from your own pocket ,I had numerous water leaks and no one from Martin and co arrived to inspect the damage ,there was damp in the main bedrooon which was not addressed causing me to catch pneumonia ,throughout my entire tenancy Martin and co did nothing I fact the water damage is still there and now they are trying to use that as a reason not to return my deposit ,remember if rob hall says something you can guarantee it will be a lie ,he is the most dishonest agent I have ever come across ,if you rent from them then don’t be surprised if you find yourself in my position

Shazad · 9 November 2021