Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have never written a bad review before however these letting agents and respective landlords are unfortunately the worst I’ve had at my time at uni. Here are just a few of the numerous issues I encountered:
1. Mould and dampness
Throughout the year we reported issues of mould and dampness in the house, mould in bedrooms would be dismissed and we would be blamed for even if we had windows open and didn't dry clothes in the affected rooms. There was also an occasion where one of my housemates rooms was so damp that her clothes, shoes and bags began to grow mould on them and the maintenance man came over and simply told us that ‘all old clothes grow mould on them’ which is just not the case.
2. Maintenance issues
Simple maintenance issues with easy fixes would often take ages to get sorted out. We had multiple leaks coming from the roof which then turned into mould and we were promised a roofer to come sort the issue out but they didn’t come for weeks. When we asked for a timeline of when maintenance issues would be sorted we would never be provided a definitive answer. It is in the tenants AS WELL AS the landlords best interest to take action and look after their property.
3. Lack of privacy
I lived in an all girls house where safety and privacy was one of our big concerns and we would regularly be given less than 24 hours notice for people coming to the flat or no notice at all. Even after raising such issues we still had the same problem a number of times.
4. Lack of professionalism
When complaining about one of the mouldy rooms that my housemate had to live in all year, she was offered one months rent refund back only for the letting agency/landlord to take back the offer after stating that ‘she took too long to respond’ when we had the rent refund offer in writing in an email. Only after complaining that this was unacceptable they proceeded to offer half the amount of rent refund that they initially proposed. This issue again highlights that the landlord refuses to actually sort out the root cause of the damage to property and offers a measly payout for the student to stop complaining about the issue.
5. Money extortion
Upon moving in, we were greeted with a house that had odd bits left over in cupboards and that wasn’t move in clean even though there is a one week period of cleaning before being able to move in. Finally, the year was topped off by our deposit being deducted for cleaning issues when all tenants spent hours and hours cleaning. The money deducted did not reflect the condition the house was left in.
The landlords' refusal to address serious issues reflects a disregard for their tenants' well-being. I strongly recommend that anyone thinking of using this letting agent reconsider, as our experience reveals a total lack of professionalism, fairness, and concern for tenant safety.
Alicia · 14 October 2024
Agent replied · 10 November 2024
Dear Alicia
Thank you for your comments; we appreciate your feedback as we try to improve constantly. I am sorry you have had a bad experience letting with us.
Most of our properties are managed by ourselves whereby landlords leave us to make decisions regarding maintenance and as you can see from the nature of the vast majority of our reviews, where this has been the case, there is seldom an issue. However in this particular instance, we did not have full maintenance control as the property is managed direct by the landlords themselves. Whilst we have some indirect input in terms of consultancy, this is limited and ultimately we have no final say in the decision making, in particular as it relates to the examples you cite.
Evidently, the landlord’s approach has had an unfortunate knock-on effect on us as agents. It is with this in mind I can assure you we will be taking action to correct this situation as we ourselves are an agency who care about and go the extra mile for our tenants, as the vast majority will vouch for per the favourable sentiments expressed in the majority of the feedback we have received.
I would also add that all our properties, including the one you resided in, are obviously HMO licensed, inspected periodically and signed off by the council, something they would not do were the property deemed to be in any substantial state of neglect.`
Please accept our apologies and may I take this opportunity to wish you all the best for your future. Thank you.
Regards
M3
★★★★★ 1/5
GoogleTried to book a viewing for a property after they'd replied to my enquiry and got no reply so called them the next day and got told to email them so emailed them again and got no reply so gave up on that property. Later on booked a viewing for another property and they didn't show up. Called them up and got told that they had gotten confused because someone with the same first name as me had viewed the property on the same day an hour before I had a viewing booked in. Seemed disorganised overall especially since we weren't even at the stage of potentially thinking about letting with them.
Hannah · 25 November 2025
Agent replied · 25 December 2025
Hello Hannah,
We apologise for your recent experience, please consider reaching out to us directly by email so that we may compensate you for your wasted trip, as a gesture of goodwill.
This period is our busiest time of the year in terms of house viewings, with an exceptionally high level of booking requests. Whilst we work hard to handle every booking accurately and without fault, the sheer volume can occasionally lead to scheduling errors.
Your experience does not reflect our usual practice as the vast, vast majority of our bookings do transpire smoothly and without issue. It is regrettable this was not the case in this particular instance and we appreciate this must have been frustrating for you, so please do feel free to reach out to us direct. Thank you.
Regards
M3
★★★★★ 5/5
GoogleThe first estate agents I have ever had that has given me my deposit back, and has'nt taken the jimmys!
Jack, and the team are IMMENSELY helpful, and supportive when dealing with problems. And I cannot recommend them enough!
Brilliant service, and support. Thank you Jack and team :)
Gareth · 24 January 2025
Agent replied · 12 April 2025
Thank you Gareth, this really does mean a lot. You have been great and we wish you all the very best.
★★★★★ 5/5
GoogleJust posting this review of M3 from a Landlord's perspective (appreciate the current Zeitgeist is that we are predominantly hated by Millennials and Gen Z's, but that's a different story). I've always found this agency good to deal with, and they have been very responsive with arranging for repairs of our properties when the need has arisen. I've also just observed the previous very negative review on the part of a tenant, and can coorborate with M3 that October 2023 was a very difficult time to retain a roofer due to the scale of the damage from the rain and storms. We ourselves had to wait 3 months for work to begin on a roof replacement on one of our properties not managed by M3 as a direct result of these storms, and this was only because we have a good working relationship with the roofer concerned. If we'd not had that, we'd have waited even longer..
I also feel I should say that if you're a tenant renting one of our properties, and you leave it in a mess on your vacate day, then I will automatically look to reclaim cleaning costs from your deposit. I myself have been a tenant for most of my adult life, and have always made the effort to leave rental properties I've vacated in clean and tidy condition. It shows respect for the property and its owner, and is the decent thing to do. It says a lot about your character as an individual if you don't agree...
James · 14 October 2024
★★★★★ 5/5
GoogleLandlord was being picky over costs at the end of the process with some charges from deposit and they offered to cover the costs, I was shocked tbh as something you dont see too often so super appreciate that
Curt · 18 December 2025
★★★★★ 5/5
GoogleM3 were brilliant landlords for the last year. They resolved any issues and fixed anything needed promptly and effectively and communicated well throughout our tenancy. They also were super fair and prompt with deposit returns!
Many thanks Jack, Michael and the rest of the team!
Finn · 10 August 2025
★★★★★ 1/5
GoogleAbsolute cowboys with no respect for tenants. Where to begin? When we raised an issue about the roof leaking in two places, they told us it was "difficult to get roofers out at this time of the year". The place had mould issues because of that. They just didn't care. Along with other issues throughout the year they didn't care about, they then took money out of our deposit for dropping the keys off late, when they were still dropped off on the last day of our tenancy. Avoid at all costs. They're not worth your time.
Review Edit: It's comical, it seems like M3 are trying to bully me by posting private & confidential information relating to my tenancy with them. Almost all of what they replied to my initial review was false. What's even more comical is that the landlord is now selling the house, due to not wanting to spend the money required to make the property livable. Yet I guarantee M3 will claim the house was perfectly livable with no issues. Horrible people, horrible company, avoid at all costs.
Sam · 14 September 2024
Agent replied · 24 August 2024
Hi Sam
We're sorry to receive such negative feedback from you. However, this is a bit of an odd one.
On 31/07/24 (the last day of your tenancy) we received an email from you which stated:
"Just wanted to say thank you to yourself and M3 for everything the past year, we've had a great time in the house, and it's kind of unfortunate that all three of us are having to go our separate ways for one reason or another. We'll be sure to keep M3 in mind if we're ever looking for rental places in the future.”
It’s a shame this wasn’t the actual review you left for us!
We can only assume your subsequent dismay is due to monies being retained from the tenancy deposit. What’s all the more odd is you have assumed, incorrectly, that monies were retained to cover costs for late key returns. This is not the case (on the contrary, we were actually gracious enough to grant your request to return keys 6 hours after they were due back, without charge).
The fact of the matter is that monies were retained from the deposit for cleaning expenses due to the awful condition in which the property was left, in terms of hygiene and cleanliness. Your household did not appear to have made even a basic effort to clean up after yourselves (there was food left in the fridge and toilet rolls left all over in one of the bedrooms, to name just a couple of examples). An 11% proportion of the overall tenancy deposit (not an unreasonable amount relative to the cleaning required) was retained to cover cleaning costs, upon which we received the following response from the Lead Tenant, a fellow housemate of yours:
“I’ve just received the email and I’ve forwarded to the rest. They’ve said it’s all good so we agree on the amount. Thanks for everything”
To address your remark regarding roofers. The property experienced a leak on 20/10/23 due to a severe storm on what was one of the wettest days on record, during one of the wettest winters in recent memory, in terms of volume of rainfall and torrential downpours combined with extreme gales. In fact, on the day the leak occurred, we, along with many other landlords and letting agents were inundated with reports of leaks across Sheffield. Any experienced roofer in Sheffield will collaborate the fact that a sudden and urgent demand was generated at the time, resulting in a backlog of weeks, if not months of work. This was communicated to the Lead Tenant. Granted, the leaks which occurred on 20/10/23 caused some cosmetic damage due to the severity of the storm, but at no point during your tenancy was the presence mould observed in the property; the nature of the leak in question was, thankfully, exceptional and able to be contained once diagnosed.
May we also highlight the fact we showed goodwill from the outset in permitting your household, a group of 3, as eligible to rent the property despite it being a large 5 bedroomed house historically rented to groups of 5 and therefore you were essentially renting a 5 bedroomed house at a discounted rate.
Regards
M3 Lettings
★★★★★ 5/5
GoogleMichael is a very friendly guy and was always available to assist with any issues we had at the property. I would definitely recommend him to someone looking to rent.
R · 19 August 2025
★★★★★ 5/5
GoogleMy wife and I have been with M3 for 5 years as 2 professionals and our experiences with them have been very good. Always quick to resolve any issues that arose throughout our tenancy. They also let us have a cat too! Would definitely recommend.
Jake · 10 August 2025
Agent replied · 9 September 2025
Thank you Jake for such a nice review. You were excellent tenants and we were sad to see you go. All the very best for the future.
★★★★★ 5/5
GoogleI lived in an M3 lettings property for two years and despite having a stingy landlord, M3 made the best of the situation. Jack and Michael are both extremely professional and it was a pleasure working with them.
JBull117 · 4 September 2025
Agent replied · 25 December 2025
Thank you so much for your kind and thoughtful remarks, this really means a lot! It was a pleasure dealing with you.
★★★★★ 5/5
GoogleI've been in a flat for 18 months now where the external area is managed by M3 and I've found them to be impeccable. Responsive, reasonable, consistent and polite.
Sean · 25 November 2025
Agent replied · 25 December 2025
Hi Sean, thank you sincerely for such kind and gracious sentiments. It means so much.
★★★★★ 5/5
GoogleI enjoyed my time at the flat I rented through M3. They were quick to reply / respond to issues but kept a relaxed and approachable demeanour. Affordable/understanding prices too. Thanks very much!
Tk · 26 September 2025
Agent replied · 25 December 2025
Thank you for your gracious remarks. Wishing you all the best for the future!
★★★★★ 5/5
GoogleThe best agent's I've had, by far. Everything is easy to sort out, and there's no feeling like you're a bother like most of the other lettings agencies I've had in the past. Great set of people and thank you Michael for looking after us
Colin · 25 August 2022
Agent replied · 24 August 2024
Hi Colin,
Thank you for your kind words. Equally you and Tom et al were some of the best tenants we've had. Be sure to put our names down for a reference if you need one in the future. Regards Michael.
★★★★★ 5/5
GoogleI had a great experience with M3 lettings. They were always quick to respond to any maintenance issues I had and resolved them in a timely manner. Their professionalism and attentiveness made it easy for me to trust them to handle any situation that came up. Overall, I highly recommend M3 for their excellent service and responsiveness and I would definitely
use them again. I have been with many letting agency's through the years and none have been half as good.
James · 25 August 2023
Agent replied · 24 August 2024
Thank you very much James. It was a pleasure to have you both staying at one of our properties. We wish you all the very best for your futures. Regards Michael and Jack.
★★★★★ 5/5
GoogleThe best letting company anyone could find! Michael and Jack were always very professional and keen to fix any issue my roommate and I may have. The flats they offer have everything you need at a great cost in safe areas. I have used their services for almost 4 years and can only describe great experiences from them. Overall, highly positive experience!
Hector · 29 September 2023
★★★★★ 5/5
GoogleHelped me find somewhere hassle-free when I needed a move in a relatively short period. They have properties in ideal locations
Harry · 11 December 2025
Agent replied · 25 December 2025
Cheers for that Harry. We wish you well, you've a bright future ahead.
★★★★★ 5/5
GoogleWe are new to the UK. Thank you for providing the wonderful house to our family. M3 lettings were incredibly helpful throughout the entire tenancy.
Michael, Jack and the team are responsible, reliable and professional. They care about us and help us at any situation with quick response, good communication in a friendly manner. Everything is clear and straightforward.
Excellent experience with M3 team. I would highly recommend renting property from M3 Lettings.
Ting · 25 August 2022
★★★★★ 5/5
GoogleHaving been with M3 for the last two years in two different properties I can only say positive things about the business. Michael and Jack were always very friendly and treated us how tenants should be treated. We encountered problems in our house over the last year, such as requiring a new fridge freezer and boiler, but these issues were dealt with very professionally and quickly. Overall, M3 Lettings Ltd are a fantastic family business that I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Jordan · 25 August 2021
★★★★★ 5/5
GoogleWas excellent service smooth communication from Jack made everything easy to sort out
Max · 10 August 2025
★★★★★ 1/5
GoogleDon’t waste time and money on Michael and his team. M3 consistently violated the tenancy contract, making day-to-day life as a tenant hellish. I'd highly recommend avoiding this company, there are plenty of better and more responsible Landlords in Sheffield.
Lewis · 25 August 2021
Agent replied · 24 August 2024
Dear Lewis
Thanks for leaving a review and we're sorry you have had a bad experience with us. However, unfortunately we are unable to find anyone named Lewis who rented with us for several years - please could you contact us directly with your full details so that we can identify the issues raised.
Thank you.
M3 Lettings Ltd
★★★★★ 5/5
GoogleM3 Lettings are fantastic for sorting out student housing/accommodation. Michael is a brilliant landlord who will quickly sort out any problems you may have with speed and efficiency. He is well organised and will guide you through the whole process of signing, contracts etc. If you are student in Sheffield I fully recommend using M3 Lettings to find your accommodation as Michael will help you find the perfect property for you and accommodate you as best as possible to your needs. It is great to have a lettings agent who is as reliable to this and who treats students so well. All in all M3 are great agency who will do everything to make sure your experience with them is without fault.
Will · 26 August 2018
★★★★★ 5/5
GoogleDuring our tenancy period from 2021 to 2022, Michael and the team have been really helpful, attended our issues whenever needed. We were quite happy to be their tenants.
Nethmi · 13 November 2024
★★★★★ 5/5
GoogleI've been working with M3 Lettings for over a year now as a maintenance operative for the student properties and the privet let's. It is refreshing to work with a company, that work in earnest to address any concerns that arise with their tennants, in a timely manner. They prefer to have the maintenance issues addressed thoroughly, unlike other companies that I have worked with previously. Highly recommended
Austin Breen
AUSTIN · 25 August 2021
★★★★★ 5/5
GoogleMichael has been my landlord during my stay in Sheffield, and he has been amazing. I was supposed to stay for only one semester, but when I had to stay for another, he extended my contract without a problem. He's very accommodating and there is nothing he wouldn't do to make sure you are comfortable. If there is a problem, he responds so fast. A breath of fresh air compared to all the horror stories you hear about landlords!
Anne · 26 August 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
