Trusted Agent profile
β β β β β
98 reviews across 2 platforms
669 Chesterfield Road, Sheffield S8 0RY
Letwise's Sheffield office at 669 Chesterfield Road is rated 4.6 out of 5 across 98 reviews on two platforms, including 92 Google reviews rated 4.6. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have used Letwise as our letting agent for the past 8years and have been highly delighted with the service we have received . They have always been very ...Read all 2 from landlords
We moved into our new apartment here, in Sheffield and as is often the case there were some initial teething problems. I'm happy to say that the LETWISE team ...Read all 3 from tenants
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleI used Letwise to rent my house. I found Di and Mark to be very approachable, helpful and friendly. Paperwork was easy to understand and complete. I was very happy with the photographs Mark took of my house and how he advertised it. The house was rented very quickly. Letwise also helped arrange for any property maintenance required at a reasonable cost and ensured the work was carried out promptly and efficiently. Excellent company and I would certainly use them again.
1/5
GoogleVery let down by the customer service. My husband and I viewed two properties on same road one with letwise and one with another far larger agency. Letwise were slow to respond to contact, hard to get hold of, rude and unhelpful. Also had very little knowledge of the property or area which is particularly disappointing at they are based in the same location. Compared to the larger letting company they were very lacking. Incredibly rude when we advised we were going with the other property we viewed. Manager was antagonistic and girl in office seemed to not be able to answer anything without checking first. Would recommend at all.
We appreciate when potential customers take time to review us, but it seems that you may have the wrong company as we do not have any record of you ever viewing one of our properties. Nor do we recognise the very specific set of events you describe. Maybe you have us confused with another company? We would ask you to get in touch so we can put things right. Tel: Sheffield 0114 2552000 / letwise@hotmail.com
2/5
GoogleFirst of all I want to say that I was looking for two bed property for me and my kids. I've recently moved in Sheffield so I was looking not by area but by price and the look of the property.There were two not expensive two bed flats advertised by Letwise so I connect with them to arrange viewing.I explained them that I'm looking for property for my kids so I wanted to see properties where kids were welcomed.After dialing one week with Letwise agent I went to see the first flat.I was surprised that the agent was there for first time didn't know anything about the flat about the EPC is it with gas heating or with electricity didn't have any energy certificates and so on.After the viewing which was only five minutes because the agent was in hurry,I was informed that the landlord didn't allow children in this flat.So I've waisted a week.Meanwhile I've liked a two bed house again let by Letwise.And next week I went to see the second flat and house.And again the agent was there for first time no information about anything and again the agent was in rush so I was supposed just have a quick look and to go out of the properties. At least I've decided to give my application for the house so I phoned my employer accountant and previous landlords for references and I gave my deposit.Letwise promised that will take no more than a week to check all documents and if everything is alright to let the house to me.I had only two weeks to move in as I already gave a notice to my landlord.After two not one week Letwise agent call me and said that all documentation is perfect but the landlord has something personally and doesn't want to rent me the house.Ive asked for a reason and it was no answer so I felt discriminated because I'm not British just a permanent resident of UK.Now in a week I need to move out from the house that I leave and because I've waisted three weeks waiting Letwise to decide the future of my kids we don't have where to go with them.Thank you for your help guys I hope never to meet such people again thinking only about money, with no respect about the people and don't care about the tenants only landlords.From now I'm going to dial only with private landlords and I'll never use agency again.Avoid them
Thank you for your comments. We fully accept it can be upsetting when an application to rent a property is unsuccessful. The application process is there to provide a landlord with the facts so they can make a qualified decision. In this instance the owner had some concerns and decided not to offer you a tenancy, which is their right and your holding deposit was immediately refunded in full. We are disturbed you believe the decision to deny you a tenancy was due to your nationality. This is most definitely not the case. Letwise has traded for over 15 years and has gained a very broad and diverse client base. We abhor racism and we will not tolerate any racist views by staff, landlords or tenants alike. If you wish to seek further clarification, please do not hesitate to contact the office manager on 0114 2552000.
5/5
GoogleHave dealt with Letwise and their team (contractors) for the past 3 months. Dianne has always been helpful and provides prompt response, even sometimes out of working hours. Any issues we have had at the property is swiftly dealt with, even during the current restricted situation. Thank you Updated review: Still a 5-star service from Letwise. Fortunate to have had the combo of considerate landlady and professional agent in Letwise. 7 months staying at the property, had always received a prompt response (most of the time within 1 working day) from them regarding any enquiries such as repair or replacement. Their team usually attend to any issue within 2-3 working days. Currently living in Nottingham, wish our current agent is as good!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving been a landlord client with Letwise for 10+ years I can highly recommend Mark & the team. They manage with respect, professionalism & efficiency to solve issues quickly & with a minimum of fuss. The team are quick to respond offering advice & solutions
5/5
GoogleWe were in a really tight spot and letwise was recommended to me by a good friend. I cannot believe their service. They were able to find us a place to rent so quickly and smoothly at an affordable price. Mark is really helpful and friendly. He is very responsive and keen to help. Would definitely recommend and rate letwise very highly.
5/5
GoogleI am renting with Letwise and i am so grateful for all the help and support i have recieved from Dianne, she has been amazing throughout the whole process and made it so much easier and stress free, i would recommend them as they will go above and beyond to help you as they did with me. Thanks Dianne π β¦
5/5
View AgentsCharmingly, helpful and excellent service!
I canβt speak highly enough of the excellent service I received as a novice wishing to rent out my brotherβs house. Everyone I spoke to was unfailingly helpful, kind and professional. Everything was expedited and the house had a wonderful tenant in no time at all. I received great advice and the company took good care of the new tenant too. They have been wonderful to deal with at all times. Iβd like to thank Di in particular as she has been charming and Emma is lovely too. I canβt recommend Letwise Sheffield highly enough and would give more stars if possible.
5/5
View AgentsFully responsive and sympathetic team
We moved into our new apartment here, in Sheffield and as is often the case there were some initial teething problems. I'm happy to say that the LETWISE team were responsive to all my emails (often within five minutes of sending the email) and within a week of moving in all the problems are solved. I'm very greatly for Dianne and the team for their help in reducing the stress involved with finding a new place and making it home. I fully recommend them to anyone out there looking for a letting agent. Thank you!
5/5
GoogleMy experience with Letwise has been the most positive I have ever had as a tenant. I have been renting for nearly twenty years with various companies and can without hesitation recommend this company as friendly, professional and caring. The staff in the office were always polite and personable; in fact, I have even asked them for references two years after leaving them, which they happily provided. There were issues with the accommodation - there nearly always is when you rent - but these were dealt with quickly and to a high standard. We were always up front about any issues and in return had a very positive relationship with Letwise. We had a house cat and received every help in changing the tenancy to allow this. And we received our entire deposit back, proving that if you keep your property in good condition and adhere to the rules and regulations, you have nothing to worry about. In fact, the arrangement Letwise had for checking in and out of the property was extremely professional and thorough. If you are looking to rent with a company you can trust, who you can rely on to treat you fairly and honestly, who will go out of their way to be helpful and to make your stay comfortable, then Letwise is the best choice.
5/5
GoogleI canβt recommend letwise enough! From the viewing of the property to the application process, communication has been perfect. Me and my partner had an issue with our proposed move in date. Both Di and Mark helped solve this issue within hours! Theyβre amazing, and really understanding. Great communication between themselves and landlord. Really appreciate their help. The best experience Iβve had with a letting agency so far.
5/5
GoogleThis was my first time renting in the UK so I was not sure how to go about it but Letwise made the process easy and smooth through their professionalism. Thank you Dianne and Mark!
5/5
GoogleWeβve just finished letting our property out with Letwise and from the start they were brilliant. Mark was very knowledgeable about the area and went through all the details of we needed to do to let out our property in a way we understand better than all the other letting agencies that we saw. I would definitely recommend them
5/5
View AgentsWe have used Letwise as our letting agent for the past 8years and have been highly delighted with the service we have received . They have always been very professional, prompt to respond to any of our tenants needs and always kept us informed. They are friendly and have always found very suitable tenants for our property. Thanks to Sally, Diane and Mark for all the hard work you have done for us.
5/5
GoogleLetwise Sheffield was a great agent. I lived in their property for 3 years and during my tenancy periods, Mark and Letwise Sheffield team always give you full commitment to us. Whenever you have problem with the property, just inform them and they will send their maintenance guy named Mark who was a friendly and good lad within 24hrs. Hassle free. I would recommended Letwise Sheffield.
5/5
GoogleHave been very helpful in helping me get a property. Communication has been amazing throughout and always being respectful and polite. The manager mark has been very proactive in filling any paperwork needed to help me move in fast. Very professional and always willing to answer any questions I had regarding the property. Definitely would recommend to anyone wanting to rent, they have been very helpful throughout the whole process.
5/5
GoogleHad a really positive experience with Letwise. Throughout the letting process, they've been very responsive and have been in constant contact with us every step of the way. We spotted our new house by chance while in the area and rang Letwise straight away. They were able to come up to the house within 10 minutes to show us around and were extremely knowledgeable about the property. All in all, I cannot think of any way in which they could have improved. Would definitely use them again!
Thank you Rob. We are pleased to have been of assistance.
1/5
GoogleAvoid at all costs. We lived in a rented property managed by let wise and faced years of issues. All they were concerned with was siding with landlord and taking their cut. We had serious damp problems in the house and in the end I had to get the council involved in order to force action to take place. Let wise were completely no help and would argue and be aggressive to both myself and wife. She felt intimidated and threatened by the manager. They failed to carry out basic maintenance and when we did have workmen come around, they would turn up with no notice and let themselves in. Let wise didn't seem to think this was a bit issue despite it breaking tenancy agreement. Thankfully we bought a property now, but friends who rent could not be believe how the letting agent acted. Be warned!
Thank you for your comments. We are sorry you were disappointed with the property and services provided. We work hard to provide a good service and we will investigate the concerns you have raised. To comply with data protection rules we are unable to respond specifically on a public forum to the experiences you allege however we would welcome the opportunity to address your concerns privately.
1/5
GoogleAvoid at all costs. We lived in a rented property managed by let wise and faced years of issues. All they were concerned with was siding with landlord and taking their cut. We had serious damp problems in the house and in the end I had to get the council involved in order to force action to take place. Let wise were completely no help and would argue and be aggressive to both myself and wife. She felt intimidated and threatened by the manager. They failed to carry out basic maintenance and when we did have workmen come around, they would turn up with no notice and let themselves in. Let wise didn't seem to think this was a bit issue despite it breaking tenancy agreement. Thankfully we bought a property now, but friends who rent could not be believe how the letting agent acted. Be warned!
Thank you for your comments. We are sorry you were disappointed with the property and services provided. We work hard to provide a good service and we will investigate the concerns you have raised. To comply with data protection rules we are unable to respond specifically on a public forum to the experiences you allege however we would welcome the opportunity to address your concerns privately.
2/5
GoogleI'm really suprised that someone could joke with my husband and my kids.I hope MARK PICKERING that you and your kids will be never left outside on the street without any reason with perfect references and documents and only with excuses that was not personal, probably just because you are foreigner. Then we can speak how easily you can be pleased.If you pay for a service you need to receive that service.This is the market.Do you think that it is very strange how for a week Letwise received 5 excellent reviews? At this particular moment the same house that was offered to my husband is still not rented and the landlord loses money,because of Letwise. Anyway my kids have lovely house from another agency with much better managment and we are more then happy.
We would politely refer you to our previous response to your husband Nasko Mitkovβs review and reiterate it remains a landlordβs fundamental right to refuse a tenancy to an applicant. Although good references are key to a successful application, a landlord will also take into account an applicantβs pre-tenancy demands, their general demeanor and approach during the application phase and whether they perceive a tenancy relationship might be potentially confrontational and difficult to manage. The latter is particularly important if a landlord is not using an agent to manage the property as in this case. It is the landlord (not the agent) who decides whether to offer a tenancy to an applicant. In this instance the landlord decided not to offer you a tenancy and your deposit was returned in full. We are pleased you have now found alternative accommodation.
5/5
GoogleI dealt with Dianne. Very easy to deal with and accommodated my moving in date that I needed. No hassle and nice approach π. Stef β¦
5/5
GoogleIncredible service so far from Letwise. They have a very friendly and proactive team, bridging the gap between tenant and landlord in such a superb manor. Thanks so much especially to Di and Mark for their great service since we moved into our property last week.
5/5
GoogleLetwise have been handling the rental of my late husband's two flats for over the last 10 years. My husband died suddenly and, as I had no dealings with the management of the two flats, I had to ask Mark at Letwise for his help. He couldn't have been more supportive and helpful and I will always be grateful to him for this. The flats are now being sold but I know that over the years my husband relied on him and always found him to be very efficient, he would always ensure that anything that needed doing was carried out, my husband was always kept informed and he was very fair in his dealings with the tenants. All in all a model letting agency.
5/5
GoogleVery happy as a current tenant in a Letwise property - myself and my housemate had a trouble free move into our property in May and everything has run smoothly since. We had an issue with our shower last week and Letwise sent their maintenance team out straight away to take a look - polite and friendly guys, and within days we've had a gutter repair and a whole new shower fitted. Having a local, contactable letting agent means problems can be resolved quickly and without stress - we recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Letwise's Sheffield office has 98 reviews across two platforms: 92 on Google, 6 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Letwise is rated 4.6 out of 5 across all 98 reviews, and 4.6 out of 5 on Google from 92 reviews, checked 9 October 2026.
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Markus wrote: "We moved into our new apartment here, in Sheffield and as is often the case there were some initial teething problems. I'm happy to say that the LETWISE team ..."
Letwise, 669 Chesterfield Road, Sheffield S8 0RY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.