Kelham Square reviews

★★★★★ 5/5

Google

We have used Kelham Square for several years now to handle our rental portfolio, we have always found them very good and efficient. We did therefore instruct them to handle the recent sale of one of our properties. Again, there were no major problems, and the sale went through smoothly and efficiently. Stacy was especially good, chasing solicitors and keeping us always informed as to where things were. We would not hesitatate to use them again.

Patricia · 16 June 2025

★★★★★ 1/5

Google

Without doubt, one of the worst service companies I’ve ever had to deal with. They occupy a niche space that is somewhere between incompetent and outright malicious. Please think carefully before renting through them. --------- Update Jan 11 2026: Within a few hours of leaving this review, the owner emailed me to accuse me of 'slander', suggesting I was acting for a competitor or another disgruntled tenant and threatening an 'investigation' unless I removed or rewrote it. He knows very well I am a former tenant (how else would he have my email address...), and he has a complete history of my official complaint with Kelham Sqaure. It's the perfect illustration of how evasive, petty, and completely unwilling Kelham Square are to take any accountability or responsibility.

Will · 16 January 2026

★★★★★ 5/5

Google

I have been renting though kelham square for the last 6months and they have been great. The only we have ended the tenancy is to increase the number of bedrooms. The staff at Kelham square are very friendly and always answer queries and requests very quickly (usually same day). Special mention to Roksana for always being helpful and friendly.

Tegan · 14 March 2025

★★★★★ 5/5

Google

We used Kelham to help find our tenants for one of our properties. The process was brilliant and everything was smooth and hassle free. Stacey was excellent and kept us up to date with the full process. Stacey ensured that we found the right tenants for the property. Thankyou

Luke · 22 June 2024

★★★★★ 5/5

Google

Lovely team. Roksana was a star! When there was a building leak she did everything she could to fix it. Emma is also brilliant! Always quick to reply to any of my queries!

Kittenabbs · 27 May 2024

★★★★★ 5/5

Google

Lovely team. Roksana was a star! When there was a building leak she did everything she could to fix it. Emma is also brilliant! Always quick to reply to any of my queries!

Abbie · 18 May 2024

★★★★★ 4/5

Google

When it comes to communication they respond very quickly to messages and if they are not quick via email, they respond quickly via Facebook messenger. Any question I had they answered thoroughly. My only issue was that it was advertised to have a washer/dryer and it was only a washing machine, but that is not a huge problem. John is my favourite and was really lovely to talk to.

Kayla · 27 August 2019

★★★★★ 1/5

Google

No doubt they will say the review is unfair like every other that doesn't give 5 stars. But you'll notice that all the negative reviews are as tenants and positive are property owners. Awful estate agents. The signs were there to avoid from the start. Only find out the day before our move in date to an unfurnished flat that we would actually be given the keys (having held our deposit for nearly a month) and with furniture due to be delivered that next day. We couldn't get hold of them on the phone as none of their phone options work (try it - I'd use the landlord option if you want to actually speak to someone). You'll have an even harder time finding someone in the office itself. You'd be lucky to get a reply weekly, slow to respond and often rude when they do so. You can leave messages and call multiple times a day but it will be met with silence, especially once you're a tenant/they have your money. Nothing is ever their fault and if you challenge something they get defensive and have an excuse. As others have mentioned, they tried to claim a significant sum from our deposit which was reduced massively following a long process with the DPS... Finally have our deposit back 2 months later. Seems to be a common theme amongst other negative reviews. I'd take lots of photos and videos or risk losing out - they tried to claim nearly £300 for cleaning (no damages). They're in it for the property owners and this is reflected in how they treat the tenants. I would avoid renting through them again. It's a shame as the flat was amazing and what little we had to do with the landlady she seemed to deal with situations quickly - just a shame Kelham Square was the middle man.

James · 16 April 2024

★★★★★ 1/5

Google

Initially a very good company who supports their tenants but this soon changes when you provide an end tenancy notice. They make every attempt to take as much of your deposit as possible. I advise anyone renting from KS to take detailed photos before moving in. The costs they add are extortionate. Fortunately, I’ve gone through a despite service and gained most of my deposit back. Although, this was a service which should never have been used. When you vacate they will ignore you at all costs and act oblivious to any messages or communication received. For renting they are great but the sting comes when you leave them. A company who are only after taking peoples money. Be careful of their £5 lightbulb charges too and fake information on pre tenancy/end tenancy reports too. This will come to bite you if you don’t correct instantly.

Daniel · 16 April 2024

★★★★★ 5/5

Google

Stacey has been brilliant from start to finish, she’s made the whole process seamless and has constantly kept in touch giving me updates as best as she can. Would definitely recommend using Kelham Square for anything you need, they are friendly, efficient, and all round professional.

Tom · 16 April 2023

★★★★★ 5/5

Google

They went above and beyond to keep us happy. Dealt with a broken extractor fan (full replacement) within 24 hours. Got our full deposit back quickly without a fuss even though we accidentally left some potatoes at the back of one of the shelves. Definitely the best management company I’ve ever had. John is super helpful and a really nice guy!

Malcolm · 27 August 2019

★★★★★ 5/5

Google

I hired Kelham Square as my agent. Had no major issues. Rent was always on time. Very quickly let my property out. Responsive to emails. Would definitely use again in the future. Definitely recommend as an agent if you have a property in the area.PositiveResponsiveness, Professionalism

Carmen · 26 August 2022

★★★★★ 5/5

Google

My first time viewing properties in Sheffield and I have to say Stacey was amazing! She was extremely helpful and was completely honest with her answers which was appreciated. Would highly recommend Kelham Square! Thanks again!

Kiren · 16 April 2023

★★★★★ 1/5

Google

Absolutely disgraceful service. I called +12 times, emailed twice, contacted them via 2 social media platforms and have only had one reply, with radio silence since then. I was trying to organise a digital viewing of a property as I live 4hrs away from Sheffield and would not be able to view a property on the ONE day in the MIDDLE of the week that they had viewings. A viewing which is compulsory to be able to apply for a property. If the COVID pandemic has taught us anything, is that virtual viewings should be readily accessible, but I am most appalled by their inability to return calls, emails or social media messages. Any basic company should be able to manage their busy periods, but this is unacceptable when I have heard nothing for 2 weeks now. I would especially expect better from an independent company. I will be avoiding any properties from Kelham Square, because if they are this bad just to get in touch as a prospective tenant, I would hate to know what it's like trying to get things fixed as an actual tenant. Disgraceful.

Zoe · 16 April 2023

★★★★★ 5/5

Google

Used Kelham Square to look for a rental apartment before purchasing my property. I was so impressed in their attentiveness and care in getting my short term rental that I ended up getting my first purchase with them. Highly recommended as you are in good hands.

Usman · 25 January 2025

★★★★★ 1/5

Google

If i could I would give zero star. After several attempts to phone them or email them they just refusing to refund deposit of unsuccessful application. In short pure hoax. Be aware! Update Oct 15 2024 … Deposit what was paid from July 03 for applying it’s not refunded till this day. With this company money flow in one direction. Out of your pocket Update Okt 16.2024 Still no refound Update Okt 17.2024 Still no refound Update Okt 18.2024 Still no refound Update Okt 25.2024 Still no refound Update Dec 4.2024 Still no refound

Szilvia · 8 December 2024

★★★★★ 1/5

Google

Do not trust their initial inventory. Take pictures of everything that is wrong or dirty such as ovens not being cleaned, bulbs not working when you move in, because when you come to get your deposit back, they miss things off and you lose money! Without your own evidence you are screwed! I Learned the hard way!

Anita · 22 June 2024

★★★★★ 5/5

Google

I had a great experience in renting my new apartment in Sheffield! The agent John was incredibly helpful making sure I got everything worked out, even from quite a distance as I was contacting them from the U.S. I am now settled in and very happy in my very nice apartment.

Lesia · 27 August 2017

★★★★★ 5/5

Google

I have recently used Kelham Square for the first time to let one of my properties and the service received has been very professional. They were very quick to secure a new tenant, communication has been excellent throughout, my requests were listened to and they managed the process smoothly and efficiently. I have been very impressed so far!

Nick · 16 April 2024

★★★★★ 5/5

Google

Stacey was very helpful with our move and has been quick to respond to emails and queries. Highly recommend!

Declan · 26 August 2023

★★★★★ 5/5

Google

Professional, responsive, personable. Our time with Kelham has been great. Nothing was to much trouble for Bevan and his team. Thanks to all at kelham lettings, Keep up the great work.PositiveResponsiveness, Professionalism

Clare · 26 August 2021

★★★★★ 1/5

Google

Absolutely disappointed with the overall experience. If you want to go ahead with renting a property through this estate agency be prepared for a deduction in your deposit for no valid reason. We had got a proper house clean done prior to handing the keys over ( in fact the property was left way cleaner than when we had received the keys) . Inspite of this we were faced with a deduction of 100£ for a single bulb that needed changing and the house clean not to their standards, which we found very disappointing. I would suggest everyone to kindly take detailed photos of every small bit incase you have to go about renting a property through them.NegativeProfessionalism

Karishma · 26 August 2021

★★★★★ 5/5

Google

I’ve just moved my property to be managed by Kelham Square. They may be a relatively small agency, but provide a more personal touch, which I welcome. They are a breath of fresh air compared to the previous agency that I had used for several years. They have been very professional and very quick off the mark finding a better quality tenant at a much better rent than previously achieved. I am feeling much more relaxed about paying for a fully managed service than I have done for some considerable time. This is good news.PositiveResponsiveness, Quality, Professionalism, Value

John · 26 August 2021

★★★★★ 5/5

Google

Once again, thoroughly impressed. Bevan is very easy to deal with. Professional, efficient, organised, and a nice guy. He does what he says he will, when he says he will do it, which is reassuring. I wouldn't hesitate to recommend his services.

Dave · 27 August 2017