Dove Properties Sheffield reviews

Hi Eleanor. Thankyou for your card and for taking the time to leave us this kind review.

Thanks for taking the time to leave us this review Chris. We are delighted to hear that you were happy with the service provided by the team at Dove as we always aim to deliver high levels of customer service to all our clients.

Thank you Shaheen - that's great to hear!

Thankyou for your kind comments Mike. Ill be sure to pass them on to the team especially Lindsay and Emma. We are pleased that you are happy with the service.

Hi Naomi, I hope you are well and thank you for your kind words about our staff - its very much appreciated. Thanks and best regards - all the team at Dove Properties.

Thank you for your kind review, and for choosing to place your business with us!

Thank you Finlay!

Thankyou for the lovely review and for the card to the office. We really appreciate both and are so pleased you were happy with the service you received.

Hi Anne, we are sorry to hear you are disappointed with our service. It appears that this review has been left in response to a dispute raised by your daughter regarding the rent due for a 4-person student flat in Crookes. As their tenancy was approaching the end of its term, the tenants (4 student sharers) approached us to request a 1-month extension of their fixed term tenancy, which was due to end shortly, to help bridge the gap between them moving out of one flat and into a new one. We approached the landlord who duly agreed to the extension and confirmed that he had made a prior agreement to this effect direct with the tenants himself, before we took over the management of the property. We therefore all agreed to the tenants’ request, helped them to facilitate the additional month stay at the property and the process was completed without any issue whatsoever, with the tenants happy with the new arrangement. The tenants each then paid their 4 lots of individual monthly rents direct to the landlord for the final extended month of the tenancy contract. Some days later and into the extended month of the contract, your daughter then contacted us to say that actually she did not wish to stay at the property for another month, despite having paid her rent, and could she have it refunded. We have since tried to get to the bottom of the case, and it appears that there has been a falling out between the housemates with various claims being made by either side against the other including evidence being provided that your daughter was still living at the property. Your daughter’s housemates confirmed that they did all want to stay at the property and that, until very recently, so had your daughter. We have spent several weeks discussing the issue with both the tenants and landlord concerned, including a meeting at the office with our Director, and having taken advice we are happy that we have acted in accordance with the law. We provided your daughter with the reasoning and also agreed to approach the Landlord on your daughter’s behalf, to request a refund of rent anyway. He however declined this request and agreed with the legal standpoint provided. We are sorry you are disappointed with the way this turned out, however we do totally reject the claims you have made in your review and confirm that we acted in an entirely professional and timely manner in order to try and resolve the dispute between the housemates. We reiterate that your daughter paid her rent direct to the landlord well before she raised the dispute. We wish your daughter well for the future, hope that she has made amends with her housemates, and that she has enjoyed her time and studies here in Sheffield.

Thank you for your kind words Fraser.

Thankyou for your lovely review. From all the team at Dove!

Dear Georgia, we are sorry that you felt your experience with us was negative. We always aim to offer high quality customer service to all our tenants. We wish you well for the future.

Hi Jack, thanks for your fantastic review and recommendation! It was our pleasure to manage your tenancy. We'd like to wish you good luck with your future endeavors, from all of the Dove team 🙂

Thankyou for taking the time to write such a positive review about Dove Properties. Much appreciated!!

On behalf of all the team here at Dove thankyou for your lovely review and we hope you have settled into your new home.

Thanks for the lovely review Christopher ill be sure to pass on your comments to Emma and Jodi.

Dear Jarrod Thanks for the kind words. We hope you have settled into your new property.

Thank you so much for your generous words.

Dear Simon Thankyou very much for the review and for your custom through the years. We are pleased to have you on board and glad you are happy with the service. On behalf of all the team at Dove - Thankyou!!

Dear Elliott Thankyou so much for taking time out to leave us such a positive review. We are so pleased that your experience of using Dove has been so good and we wish you all the best in your new home.