Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleProbably great if you're a landlord, but they'll shaft you if you're a tenant looking for a property. We arranged a viewing and they told us we had the first slot, so we were very excited. What they didn't tell us was this was a group viewing of about 30 people. The agent didn't show us around, but dawdled by the door to greet more people, who wondered aimlessly around the house. The property was nice so we made an application, but were told it was up to the landlord, not on first come first serve. All they asked about was employment (both employed) and if we smoked (don't smoke), so god knows what the landlord is basing their decision on. We didn't hear back for over a week so I eventually called. The agent on the phone was vague and unhelpful, telling me that if we'd gotten the property we'd have had an email by now. I said 'Does that mean we don't have it?' and she said 'Probably yes'. I used my annual leave to take the afternoon of work to be messed around by these jokers. Don't waste your time if you're looking for a property.
Jessica · 14 April 2019
Agent replied · 25 May 2023
Hi Jessica,
May we ask which property it was that you viewed as 30 viewers seems a lot for one appointment? You can contact us directly regarding this if preferred. We are sorry that you were not happy with the service received but can assure you that all applicants of all properties are put forward to our landlords and it is then up to them to make a final decision. We never 'shaft' customers and have many clients who we deal with who can confirm this. We always ask for more details than if you smoke and if you are employed so these two factors did not create the ultimate decision. Please feel free to get in touch and we will happily try to find another property for you if you wish to deal with us.
All the team at Archers Estates
★★★★★ 5/5
GoogleWe have nothing but praise for Archers and their outstanding service to us over the last few months. We have just sold our home through them and they have been so professional, supportive & informative. They kept us up to date each step of the process and were very proactive in selling the property for us - which took the weight off our shoulders! They also gave us useful recommendations about what would help to sell the house etc. Also they have always been very responsive to our e-mails or requests. We would highly recommend them.
Lydia · 14 April 2019
Agent replied · 25 May 2023
Hi Lydia, Thank you very much for your review! It was a pleasure dealing with you throughout the process and we wish you all the best for the future! x
★★★★★ 5/5
GoogleWe both bought and and sold properties through Archers over the last 6 months. We found their service through both buying and selling excellent from start to finish. In the middle of a highly stressful process Adam, Rick and the rest of team were a welcome source of friendly, knowledgeable and professional advice and no pressure was exerted on us at any point. I have already recommended Archers to friends and family and wouldn't hesitate to use them again in the future. Many thanks!
Luke · 14 April 2019
Agent replied · 25 May 2023
Hi Luke,
Many thanks for your review and kind comments, it was a pleasure dealing with you throughout! We wish your family all the best in your new home.
Regards,
The team at Archers Estates
★★★★★ 1/5
GoogleVery negative experience with dealing with this estate agent. Very unprofessional, unfriendly and hostile on the phone. Absolutely no communication (by phone or email) which left us feeling confused and anxious. When did call for information was made to feel like everything was too much trouble and we were being unreasonable. Seriously need to work on customer service and valuing customers more. Would not recommend!
Rebecca · 14 April 2022
Agent replied · 25 May 2023
Hi Rebecca, we don't have your records on our system to look into this, so please feel free to contact us and we can look into which property this relates to.
★★★★★ 5/5
GoogleVery friendly on every interaction with different staff members, extremely efficient and refreshing compared to other agents in the city (we have dealt with a fair few!). Viewed our rental last Thursday and referencing etc is already completed.
Imogen · 4 May 2024
Agent replied · 25 March 2024
Hi Imogen, many thanks for your kind review! Xx
★★★★★ 5/5
FacebookWe rented via archers for two years. Cannot really fault them as a letting agent. They are an approachable family business, and deal with any issues that arise in a prompt and efficient manner.Inspections are no issue once they get to know you as being good tenants. No issues at tenancy end either. They are reasonable and open to negotiation when it comes to bond returns etcOverall, 5/5.
Liam · 27 April 2020
Agent replied · 25 July 2023
Thank you for your mind comments Liam! X
★★★★★ 1/5
GoogleMade an offer for a property with this agency, had to follow up with them on several occasions regarding the state of play. After a week was eventually told the vendor had gone with another bidder (again, had to call in myself to get this information)
Compared to other agents, a very unprofessional service. Other agencies have processes in place where all interested parties are kept updated.
When I did call in, the calls were generally rushed (as though me calling in was an inconvenience)
In summary, avoid.
Zeeshan · 14 April 2023
★★★★★ 2/5
GoogleNot particularly friendly on the phone, put an offer in on a property, then property was removed from market without so much as a phone call to let us know what was happening. Only operate inside standard 9-5 mon-fri office hours, it's as if people don't buy/look at houses on a weekend when most people aren't working. Purple bricks are miles better.
Ben · 14 April 2021
Agent replied · 25 May 2023
Hi Ben, We are sorry that you felt this way towards us. As the market has been incredibly busy it is very common for owners to accept an offer and take off the market. On this particular one, we either emailed or left messages with everyone who offered so I can only assume our email may have gone into your spam box? We do actually open Saturdays too, not just Monday to Friday and do carry out viewings then aswell. Regarding your preference of Purple Bricks, this is completely your preference of course and we wish you the best of luck.
★★★★★ 1/5
TrustpilotMaybe good for selling but not renting
Maybe good for selling but not renting. Wasted time using a third party reference company, where the app failed on numerous occasions. Totally unhelpful, not returning holding fee even tho they should. Misinformed at every turn. Would not recommend. Now back at square one. 😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠
Cazza · 25 April 2023
Agent replied · 30 July 2025
Hi, Thanks for your email. We wont go into specifics for the obvious reasons but we did comply with the regulations surrounding applications and details given. In regards to the app we use for referencing, one of you managed to complete the application perfectly but the other seemed to have issues which were beyond our control, so we pursued another referencing company (at our expense) and the result meant we could not return the holding fee due to the details given. I can completely understand you were frustrated however you were not misinformed by us.
★★★★★ 5/5
TrustpilotBought small double yesterday
Bought small double yesterday. Andrew the man who served me did a fab Job at getting me the right bed. Great price and very comfy bed. Also got three chest drawer for great price. Would recommend them to any one keep up the good work Andrew.
Nancy · 28 November 2024
★★★★★ 1/5
TrustpilotAVOID
AVOID! AVOID! AVOID!Absolutely terrible service as a lettings agent:- dishonest about property (major damp issues - covered up, insisted they would complete any jobs later found that only the landlord could complete jobs no communication allowed, only via Archers)- issues with the house which were signed into our tenancy have still not been completed 9 months on- rude staff and incompetent leader - inconsistent and serious communication difficulties (e.g. only willing to engage via email, no honesty, empathy)If you want to spend your spare time phoning/emailing Archers to get things completed, be prepared it will take it out of you! Glacial pace and enthusiasm of a slug.
Mr · 26 August 2021
★★★★★ 1/5
GoogleMy partner and I saw a letting we loved, and after calling as soon as it went online, and calling and speaking again multiple times for over a week we were not even able to get an indication of when we could view the property.
Finally we got told the first round of viewings had been held in high demand and the property let out. We understand it's busy but why did we keep getting strung along like this, with no information, despite calling at such an early stage?
Jess · 14 April 2021
★★★★★ 5/5
GoogleI asked Archers to rent out my property and they were on it straight away. Photos looked great, showed several couples round the property and found me a really nice couple to rent the property for a 12 month period. The service from all the staff was excellent and I would always recommend them.
Andrew · 14 April 2019
Agent replied · 25 May 2023
Many thanks for your review Andrew. It was a pleasure dealing with you!
★★★★★ 5/5
GoogleRenting with Archers at the minute, always quick to respond to issues and staff always lovely
Thomas · 4 May 2024
Agent replied · 25 August 2024
Thanks for your kind review Thomas!
★★★★★ 5/5
GoogleWe rented with Archers for over 4 years and I have to say the service provided was excellent in comparison to other national chains that operate in Sheffield. Any issues that we had were fixed promptly and they were more than accomodating throughout our tenancy. I wouldn't hesitate to recommend them.
Neil · 14 April 2020
Agent replied · 25 May 2023
Hi Neil, thank you for your great review! We wish you all the best in your new home x
★★★★★ 1/5
TrustpilotPoor service
Made an offer on a property managed by archers of full asking price, no communication from the agent for over 5 days giving me any update on where we were with the offer. Then Got a call asking if I wanted to increase my offer which I didn’t agent said they would come back to me, no call to tell me my offer had been rejected formally only found out when the house showed as sold subject to contract on line. Whilst I understand the agent was working for the vendor it’s polite to keep the buyer up to date on the offer even if you don’t have any news. I wouldn’t use this estate agent in the future sales and would even avoid viewing a property they have listed
Mrs · 1 February 2021
★★★★★ 5/5
GoogleGot us into a rental from viewing in under 5 days. Really helpful and friendly. So much so we dropped them off wine and chocolates as a thank you. Great team.
Tim · 5 May 2023
Agent replied · 25 May 2023
And they did not last long!! Thank you for your kind review, we hope you enjoy your new home! X
★★★★★ 1/5
FacebookWe have had problems with the shower since the beginning of our tenancy. The shower started to smoke on the 8th of August and this has not been resolved (it has been almost a month). We have had multiple visits and no solution has been provided. Additionally, they did not fix the problems with the house that they agreed on from the beginning of our tenancy. They are just very awful and bad at providing their services
Julio · 26 August 2021
★★★★★ 1/5
GoogleAgent showing the property was late and left 7 people (3 groups) waiting. I called the office and the person on the other line immediately launched on me for calling saying that the agent was traveling between properties.. very nasty woman. Is this what customer service looks like? If this is how they treat perspective tenants, how will they treat you when there's an issue.
Disgraceful.
Charlie · 14 April 2022
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from Adam & Rick and all the team at Archers. They really put in the extra mile to let our property and the photos were fantastic! I feel happy to trust them with the management of our property and I wholeheartedly recommend them to others.
Nick · 13 January 2018
Agent replied · 26 May 2023
Hi NIck,
Many, many thanks for the review!
Adam, Rick and all the team at Archers
★★★★★ 5/5
GoogleWe rented out our house through them on and off for ten years while we were working and living abroad. We eventually sold it in 2017. Throughout all this time, we never had a problem with Archer's and found them pleasant and reliable. We …
Alex · 14 April 2018
Agent replied · 25 May 2023
Many thanks for your kind review Alex!
★★★★★ 1/5
TrustpilotPoor Customer Service
Archers Estate Agent placed a recent advert in the local Crosspool Clarion winter magazine 2022 stating as being the `No 1 Estate Agent`. Not sure how such a statement can be made, as this was far from the experience we encountered in dealing with this company in selling our family home. We experienced the following:-
Marie · 31 December 2022
★★★★★ 5/5
GoogleRenting with Archers at the minute, always quick to respond to issues and staff always lovely
Thomas · 4 July 2023
Agent replied · 5 July 2023
Thanks for your kind review Thomas!
★★★★★ 5/5
GoogleI have used Archers for the last 12 months to manage my rental property. They have always provided a first class friendly, professional and efficient service. Based on my experience I would not hesitate to recommend them.
ANNE-MARIE · 14 April 2020
Agent replied · 25 May 2023
Hi Daisy, Many thanks for your review! X
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
