Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe used wards to sell my past mothers…
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Trevor · 1 March 2023
Agent replied · 23 November 2024
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotHave just sold our mum's house with…
Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.
Sally · 27 February 2023
★★★★★ 5/5
TrustpilotAmy was the most professional
Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent
Carolin · 26 February 2024
★★★★★ 1/5
TrustpilotI would not rent again through this…
I would not rent again through this company! The boiler in the property has broken down and I’ve been made to feel like I was a hassle to get it fixed. The agents involved have done nothing to provide any heating or hot water whilst the boiler is out of use even though I have a child. There have been no updates on what’s going on to solve this and I was even laughed at down the phone by the agent when I said the house was inhabitable due to the cold. Useless staff in the swale offices when it comes to rented properties. They’re only interested in the landlords worries about money and not the well being of the tenants. Would never use them again.
Mr · 9 February 2023
Agent replied · 23 November 2024
Dear Thomas Thank you for taking the time to leave us your feedback. Customer satisfaction is of paramount importance to Wards and it is disappointing that you were not satisfied following your experience with us. We note from our records that a new boiler was installed at the property on 13th February 2023. We hope that this has resolved the heating issues that you were experiencing. We understand and appreciate that it can be frustrating waiting for repairs to take place, however Wards are restricted in that we can only follow the landlord's instructions in respect of which contractor is instructed, even if alternative contractors have availability sooner. Thank you again for your feedback and if you would like to discuss the above events in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Kind regardsWards
★★★★★ 5/5
TrustpilotAshford Branch
I bought my house in Ashford with them and the experience couldn't be better. Using also their services with Daniel as a mortgage advisor was great and very smooth through all the process. The team in the office was really helpful and professional (special thanks to Julia and Ryan, the ones I dealt with) helping me to find the house that suited my needs.
ALBERTO · 8 February 2023
★★★★★ 5/5
TrustpilotWards of Chatham
I would highly recommend wards.Adam in the Chatham branch was a massive help his expertise and knowledge of the local area was excellent. His communication with me was a big help and was always on hand to call me if any properties where about to come onto the market .In the long term I would definitely be using this company again in the near future. Thank you Adam
Kwasi · 21 August 2022
★★★★★ 5/5
TrustpilotExcellent and friendly, supportive service
I have been extremely pleased with the service I got from the team at Wards. Jason, Deb and Judy all played a huge role in getting me to exchange and completion. From guidance, working my sale through diligently and promptly making me often feel I was their only client with the level of contact and care they took, a friendly smile and interaction when I either visited their Office or contacted them by phone. Finally, giving me the space to think things through when I needed too. I would highly recommend.
Sarah · 13 January 2023
Agent replied · 23 November 2024
HI Sarah, thanks for taking the time to send in your review, much appreciated.The guys and girls in Rochester Office will be glad to hear your kind words.Best wishesDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotMaria has been amazing
Maria has been amazingShe went a above and beyond to find me a place in a short timeframe. I went in anxious about finding some where that would take my cat but she reassured me something would come up. Within a week of introducing myself I has signed the lease and got a moving date . I’m so grateful she was able to help me . Thankyou so much
Sarah · 28 June 2022
★★★★★ 5/5
TrustpilotSimran of Wards Estate Agents. Highly recommend
We recently requested Wards to sell our property after advice given by friends about how good they were in all areas of the selling of their properties, and we have experienced the same quality of service. Simran, one of the Wards estate agents took charge of our sellings and she is first class and provides great communication and high quality work. Punctual in visiting our property, very friendly, ask any questions you wish to ask and took us through each stage of the selling proccedures with clarity. She has kept us up to date on any new news and always replies to any messages left with her when she has been busy on other assignments. We highly recommend her and the company to achieve the selling or buying of your property. Wish to add a big thankyou to Simran.
KEVIN · 11 January 2023
Agent replied · 23 November 2024
Kevin, really appreciate you taking the time to give some fantastic comments about your service from Simran. She is a superstar! I glad we were able to help you and I wish you all the best in your new home.Thanks again,David HayesBranch Development Director
★★★★★ 5/5
TrustpilotSelling 3 properties and buying one…
Selling 3 properties and buying one seemed like such a headache but was dealt with smoothly special thanks to Debbie Maria and Natalie
Adele · 3 October 2023
Agent replied · 23 November 2024
Hi Adele,Thank you for leaving a review! It's great to hear how smooth your experience of selling multiple properties and buying another with our agents has been.Best wishes,Wards.
★★★★★ 5/5
TrustpilotWe had such a great experience with all…
We had such a great experience with all the help and support from all the team which is why we chose to buy and sell with the guys a second time round, and we got a great service again. We first initially started the process with Kenny George, very professional and very friendly, then all the visits we went on with Sam and Ami Banks, they were able to find the right house for us, and gave as all the assistance we needed, then once we found the place and buying process went through , we had great support from Kim batchelor who wouldn’t let the process stop she kept pushing the solicitors and the sellers. So from start to finish we received a very friendly, supportive and professional experience, we would highly recommend and in the future we would definitely use agian
Mr · 9 January 2023
Agent replied · 23 November 2024
Hi Mark, thank you for sending through your review, really appreciated. I'll make sure the team area aware. Glad we were able to help you with your move, hope you have settled in well!Kind regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotThank you
Everyone has been really helpful through the process of trying to sell our house. In particular, Evie found us our buyer and then recommended a house for us to view which we have now gone on to purchase-all being well! We are really pleased and excited. Thank you.
Becca · 12 December 2025
★★★★★ 5/5
TrustpilotThree viewings with Hollie
Hollie was professional, helpful, informative and friendly. She represented her company well and her communication was excellent. She made the experience enjoyable.
Patricia · 26 October 2023
Agent replied · 23 November 2024
Hi Patricia,Thank you for leaving a review! It's great to hear how professional, helpful and informative you've found our agent, Hollie, to be throughout your experience.Best wishes,Wards.
★★★★★ 5/5
TrustpilotEmily Thorndycraft is a Star
Emily Thorndycraft from Wards has been a star from start to finish, she marketed and did a tenant find on 4 of our properties, I could not ask for more, Thank you Emily.
Dawn · 25 November 2022
Agent replied · 23 November 2024
Hello Dawn,Thanks for your review, we will pass this on to Emily, who will be delighted to hear that you are so happy with the service she has provided for you!Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotMassive thanks
Massive thanks to Kenny,Amy,Sam & Adam at the Walderslade Branch KentFantastic sevice from start to finish. Would highly reccomend. :) :)
Bev · 15 November 2023
Agent replied · 23 November 2024
Hi Bev,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how fantastic the service has been from start to finish.Best wishes,Wards.
★★★★★ 5/5
TrustpilotWe decided to go with Wards to help us…
We decided to go with Wards to help us to find our first home. Honestly they are so helpful and understanding. Arranging viewings and doing the right things for us. I recommend if finding yourself a home to give these guys a call and they will help you through every bit of the way
Emma · 4 September 2024
Agent replied · 23 November 2024
Hi Emma,Thank you for your lovely review. We're thrilled to hear that you found our team to be helpful and understanding during your search for your first home. We appreciate you recommending us. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotThanks to Kim and Sam
Thanks to Kim (sales progression) for your persistence and to Sam for showing us around at the very beginning and getting us started on our journey
CustomerJill · 4 July 2023
Agent replied · 23 November 2024
Hi Jill,Thank you for leaving a review! It's great to hear how positive your experience with Kim and Sam has been throughout your journey. We'll pass your kind words along.Best wishes,Wards.
★★★★★ 5/5
TrustpilotFantastic service from Jess
Jess went above and beyond throughout the process of buying our new house. From the initial contact to completion date we could rely on Jess being on the end of the phone to guide us and to clear up any of our queries. Nothing was too much trouble and it felt like we were communicating with a friend rather than an estate agent! I can’t recommend Jess and Wards highly enough.
Stephanie · 24 February 2022
★★★★★ 5/5
TrustpilotExcellent meeting really helpful and…
Excellent meeting really helpful and professional
Mrs · 17 October 2026
★★★★★ 5/5
TrustpilotMaria and the team were excellent at…
Maria and the team were excellent at each stage of the sale of my Mother's house. It was a process we were not prepered for at a time of global crisis and then a housing market crash! I am relieved to say that Maria and the team absolutely did us proud and helped us at every step of the way.
Loz · 25 April 2023
★★★★★ 5/5
TrustpilotI want to thank lot of people who have…
I want to thank lot of people who have contributed to the success of my purchase of my flat. I don't remember all the names, however I really want to say a big thank you. This was my first experience ever in my entire life. I come from Italy, so I had no experience at all about buying a property in UK, and never bought a property before anyway. I love to live in UK, and this is why I thank all at Wards who assisted me with patience in a territory that was totally new for me. Thank you again, lot of love and arrivederci 😃
Alberta · 21 November 2024
★★★★★ 1/5
TrustpilotPlease stay away from this agency
Please stay away from this agency. I signed a joint contract with an ex partner and when things ended, I contacted Wards to remove my name. They said this was impossible as it was a joint contract and I needed to wait till the end of the tenancy agreement which I did. However, once it got to the end of the tenancy, Wards told me on several occasions they were in the process of removing my name. It has now been a year and my name is still on the tenancy agreement. Due to this, I am receiving emails and calls from contractors including Wards regarding information on the flat.On top of all of this, I have been chasing up a deposit which has just been a nightmare. Please stay away from this agency!!!
Miss · 20 November 2024
★★★★★ 5/5
TrustpilotI have been helped greatly by Joe…
I have been helped greatly by Joe Murtagh at Wards whilst renting out my property. He has always responded promptly both via email and over the phone and has been extremely understanding and helpful each time, even when I ask a lot of him! Thank you very much for all your help over the past year!
Sophie · 9 September 2025
★★★★★ 5/5
TrustpilotExcellent service from Wards, West Kingsdown
From the time I walked through the door,Julia Speller at Wards West Kingsdown, made me feel at home. We had to sell my father’s house and from start to finish she was efficient and kept me informed every step of the way. The process was easy and the house sold in less than a week. I would highly recommend the whole team.
Sue · 8 March 2024
Agent replied · 23 November 2024
Hi Sue,Thank you for leaving a review! It's great to hear how welcoming, efficient and informative our agent, Julia, has been throughout the sale of your fathers house and we're delighted that you would recommend the team to others.Best wishes,Wards.
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