Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOur house is currently on the market…
Our house is currently on the market and finding a certain member of staff at wards of walderslade rude and unpleasant.I understand the current market is difficult but when the staff advise they can’t work miracles to you when they are the ones that priced our house and then went to say damage had been done by a different estate agent The gentleman I spoke to was totally unprofessional and we will be removing our house from them as soon as we can
Nicola · 7 August 2023
Agent replied · 23 November 2024
Dear Nicola,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Wards.
★★★★★ 5/5
TrustpilotJust a few words to say thank you to…
Just a few words to say thank you to the staff of faversham branch especially Jake and Sam for their exceptional help and advice throughout our buying experience ,nothing was too much trouble and they kept us informed all the way through our viewings.Thank you Jamie and Julie
Jamie · 22 November 2021
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
GoogleHad our house valued recently by Daniel Wood at Wards -West Kingsdown. Can not fought the process, Daniel was very helpful and answered all our questions regarding the local area. We will definitely use Wards when we are ready to move.
Jane · 11 October 2022
Agent replied · 11 October 2026
Dear Jane,
Thank you for taking the time to write a review regarding your recent experience with Dan in West Kingsdown office. He has worked in the local area for many years and is very passionate about the village and all it has to offer. You are certainly in safe hands when the time is right for you move. All the best, stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 4/5
TrustpilotKarla was one of the only ones to help…
Karla was one of the only ones to help myself and my partner, dealing with an unfair and stubborn landlord trying to dispute money, and achieved our outcome. Cant thank her enough!
Sian · 26 July 2023
Agent replied · 23 November 2024
Hi Sian,Thank you for leaving a review! We're pleased to hear that Karla was able to help you through a difficult situation.Best wishes,Wards.
★★★★★ 5/5
TrustpilotExcellent service from the Wards team
Excellent service from the Wards team, Ramsgate. We recently used Wards for our move into a rental property. Hannah was fantastic. Professional, knowledgeable and friendly, Hannah guided us through the process ensuring our move went smoothly. We highly recommend
J · 25 November 2022
Agent replied · 23 November 2024
Hello,Thank you for taking the time to leave a review. We're so glad to hear that our Ramsgate team were able to help you on your property journey!We'll pass your feedback along to Hannah and the team, who will be delighted to hear that you are so happy.Best wishes,Wards of Kent
★★★★★ 4/5
TrustpilotNegotiating with staff at Wards was a…
Negotiating with staff at Wards was a pleasure as they were always helpful. A particular thank you to Hannah in the Ramsgate office who worked hard and tackled last minute issues with patience , efficiency and politeness .
Margaret · 24 December 2022
Agent replied · 23 November 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent Service from Abigail
From start to finish the service we received from Wards was second to none. Abigail showed us some properties and was with us all the way through the letting process. She was kind, professional and very knowledgable. We found our dream house and it was made to be an easy process with the dedication and vigilance of Abigail.
Sarah · 2 October 2024
Agent replied · 23 November 2024
Hello Sarah,Thanks for leaving us such a lovely review, we really appreciate it. We'll see to it that your kind words are passed on to Abigail and the team!All the best,Wards
★★★★★ 5/5
GoogleKim Batchelor of Wards handled probate house sale for me. I didn’t have to worry about anything. She dealt with everything on my behalf and the sale was completed efficiently.
Steve · 15 September 2025
Agent replied · 22 September 2025
Good morning,
Thank you for trusting Kim and our team with your probate house sale.
We're pleased everything was handled efficiently.
Best wishes
Wards of West Kingsdown
★★★★★ 5/5
TrustpilotTop quality customer care!
I've had the pleasure of dealing with Tom & his team for several months. Their knowledge & professionalism combined with sensitive approach made this otherwise challenging situation a smooth & successful process. Tom in particular has been very patient, he has answered all my questions with in depth explanations ensuring I fully understood what I was doing and why it was necessary. Highly recommend to anyone looking for great customer care!
Sabrina · 25 January 2024
Agent replied · 23 November 2024
Hi Sabrina,Thank you for leaving a review! We're delighted to hear how much of a pleasure it's been to work with Tom and his team and how sensitively they've approached your challenging situation and made it as smooth and successful as possible. Best wishes,Wards.
★★★★★ 5/5
TrustpilotSelling made easy!
Selling a house is stressful but thanks to the Wards team at the Tenterden branch, the whole process was made relatively painless. Alex was a pleasure to deal with and he was complimented very nicely by Tina, who kept on top of the legal situation and updated me throughout the whole process. I would have no hesitation in recommending Wards for any property related business.
Nicholas · 10 May 2023
★★★★★ 5/5
TrustpilotFirst time buyer, great service
My partner and I have bought our first house together with the help of Wards of Kent. Kim Sale Senior Sales Co -Coordinator was fantastic all the way through. Kim and everyone at wards had made it easy and an enjoyable experience. I can not give enough praise to Kim Sale Senior Sales Co -Coordinator for her support, kindness and working hard to push the sale through. A big big thank you!!!
Daisy · 5 September 2022
★★★★★ 5/5
TrustpilotExceptional customer service
We're currently looking for a new house to rent and I have spoken to as many estate agents as I could find over the last few days. None have been as helpful or friendly as Jodie at Wards. I felt she really went out of her way to help me, particularly with trying to help me understand a few issues I have with my current tenancy which isn't even held with them. She is a credit to the team and has given me a very positive view of the company as a whole!
Megan · 7 June 2023
Agent replied · 23 November 2024
Hi Megan,Thank you for leaving a review! It's great to hear how positive your experience with our team has been whilst looking for a new house to rent.Best wishes,Wards.
★★★★★ 5/5
TrustpilotGeorge was very professional in dealing…
George was very professional in dealing with us, sticked to what he promised, the service was just exceptional
ESNATH · 18 April 2024
Agent replied · 23 November 2024
Good Afternoon, Thanks for your review, we're delighted you're happy with our service. We'll make sure to pass this on to George. Best wishes, Wards of Kent
★★★★★ 5/5
GoogleLooking at our next home to downsize and retire in I found Daniel from West Kingsdown branch was absolutely a legend , always polite , helpful, cheerie and thought nothing to going that extra mile to help the purchase run as smoothly as possible , couldn't have found a better company to buy our next home thru , wonderful bunch of staff, always willing to help .
Barry · 22 March 2024
Agent replied · 22 October 2024
Hi Barry,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Daniel, has been and how helpful and enthusiastic he has been whilst helping you find your next home and make the purchase run as smoothly as possible. We wish all the best for the future in your new home!
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotWards of West Kingsdown...the BEST!
I only have great things to say about 'Wards' in West Kingsdown. My mother-in-law resides in the village and we have been trying to come up with ways to be closer to her as she needs a great deal of care. Dan at Wards is always happy to help with any queries , as are the rest of the staff. We, as a family, keep coming up with different plans to suit any given situation that may arise. They are genuinely friendly and put the family first no matter what and I can wholeheartedly recommend them for their advice and support on what can be a pretty stressful time.
Amanda · 2 May 2023
Agent replied · 23 November 2024
Amanda, thanks so much for your review. I'll make sure the team hear this - they will be pleased.Kind regards,David HayesBranch Development Director
★★★★★ 1/5
TrustpilotWARDS OF STROOD
Their customer service was abysmal.I was coming from over 20 miles away to view a property but was running a few minutes late, so rang to explain and let them know I was on the way. Got a call back a couple of minutes later to say the property had been sold hours earlier that morning and a deposit had been paid, so I couldn't even view it.
REVIEWER · 25 February 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk.Kind regards,Wards.
★★★★★ 5/5
TrustpilotVanessa Tindal from Wards - Amazing Rental Agent!
Vanessa Tindal from Wards is incredible! She was friendly, professional and so patient with us from the minute she reached out to arranging a viewing to assisting us throughout the rental process. We speak so highly of her to all of our friends and family. If anyone is lucky enough to deal with her professionally, you will enjoy every minute of your experience. Thank you Vanessa!
Bernice · 20 February 2023
★★★★★ 5/5
TrustpilotCan’t recommend them highly enough!
I cannot recommend Wards highly enough. Aaron truly went above and beyond for my partner and I, who were struggling to find a property that suited our needs. Aaron has been outstandingly patient and has made the process of finding our first home a pleasure, in contrast to other agents we’ve dealt with. Wards have been extremely responsive and understanding. Thank you Wards and thank you Aaron for helping us, we can’t thank you enough.
Elinor · 28 January 2022
★★★★★ 5/5
TrustpilotThanks to Kenny and Aimi for making it so easy
Thanks to Kenny and Aimi for making the sale of my property go so easily. You have been very professionnal, effective and determined to get a result.Thanks again
Mark · 3 August 2023
Agent replied · 23 November 2024
Hi Mark,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how professional and determined they've been throughout your sale.Best wishes,Wards.
★★★★★ 5/5
TrustpilotGreat service from all the staff in…
Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.
Simon · 4 December 2023
Agent replied · 23 November 2024
Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.
★★★★★ 5/5
TrustpilotVery attentive service
Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.
Stephen · 18 July 2023
Agent replied · 23 November 2024
Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotWe used wards to sell my past mothers…
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Trevor · 1 March 2023
Agent replied · 23 November 2024
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotExcellent service from Wards in Strood.
Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!
Roger · 1 November 2021
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotAmy was the most professional
Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent
Carolin · 26 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
