Savills New Homes Sevenoaks reviews

★★★★★ 1/5

Google

This particular review is for the Sevenoaks branch of Savills which is absolutely dreadful and has caused my partner and I a great deal of stress over the last year or so. We rented a property through Savills in the local area. Before and during the tenancy, they failed to establish a clear relationship between themselves and the landlord which therefore had a constant adverse affect on the communication and problems we faced with the property during our tenancy. From the initial application process and the communication during the tenancy to the eventual process of checking out, they failed in all areas to provide even an average level of service. They ignored calls and emails, often promising to get back to us but they never did. Whenever we did manage to speak with them, we were greeted with rude, dismissive attitudes. They shunned any responsibility they had towards the property, reminding us it was managed by the landlord - however they never seemed to communicate this fact properly with the landlord in question. They were dismissive, unsupportive and on one particular occasion- very sly! Not to mention, the immense pressure we felt from them during the uncertainty of lockdown back in March to sign onto another 12 month tenancy... Overall, do not waste your time either letting your property through this company OR consider letting one of their properties as a tenant. If you do, you’ll wish you’d seen this review sooner. We’ll be making a formal complaint about the individuals involved directly to head office in due course. Thank goodness we’re now settled and happy in a new property with an estate agents that have been great.

Ben · 20 June 2021

★★★★★ 5/5

Google

John was incredibly helpful in supporting me through the rental process as a landlord. I would strongly recommend.

Cathy · 13 December 2024

★★★★★ 5/5

Google

Very happy with the service I received from Savills from offer stage to moving-in. Olivia an her team were very helpful and went above and beyond to make sure checks were completed successfully. Very nice and professional team!

Trish · 10 October 2024

★★★★★ 5/5

Google

I have been very impressive with the quick, professional and informative service that Olivia and Ben has given me at Savills. Olivia has been able to understand my needs and accommodate them efficiently, she has been very flexible and fitted me in when it suits me. Ben was very punctual and professional during the viewings. I would recommend to others and go through Savills again in the future.

Kate · 21 June 2019

★★★★★ 5/5

Google

Julie Spencer has given me 5 star service throughout my tenancy. When Julie comes to do my 6 monthly checks, she doesn't just come in do her job then go, she takes the time to ask after me & my family, she cares. Julie always listens to my concerns, takes it all on board & gets things done! If I could rate her more than 5 stars then I would.

Cathy · 20 June 2022

★★★★★ 5/5

Google

Excellent support from start to finish from Claire Olivia Daniela Jaina and Mel at Savills Sevenoaks in helping settle in the new tenants to my property. Professional and courteous at all times throughout the process

Karen · 10 October 2024

★★★★★ 5/5

Google

Olivia has been superb and so helpful though our process!

Cameron · 20 June 2023

★★★★★ 5/5

Google

We had a great time working with Savills, Olivia showed us round a property twice, she was so so lovely, knowledgeable and nothing was too much to ask - even standing in the rain in the dark to check out a garage with us. The paperwork process ran pretty smoothly and we can confidently recommend this estate agents.

Marjanne · 20 June 2023

★★★★★ 5/5

Google

Sam provided exceptional support, assisting us remotely from the other side of the world to prepare the house to the Savills standard.

Natasha · 16 February 2026

★★★★★ 5/5

Google

Olivia handled everything from original viewings to moving in day brilliantly - seamless process - thank you!

Simon · 26 March 2026

★★★★★ 5/5

Google

I am a repeat client to the Savills rental team both as a landlord and a tenant and I find them really wonderful to deal with. They are consistent in their high standards of practice and take excellent care of you to make these processes smooth and stress free. Highly recommended. Thank you so much to Danielle, Olivia, Mel and John.

Fwelly · 20 June 2020

★★★★★ 5/5

Google

I cannot recommend Olivia and the team at Savills Sevenoaks enough. They care about the tenants/buyers needs whilst delivering the best deal possible for the landlord/seller. We will definitely go to Olivia again in the future for our next move.

Stephen · 20 June 2023

★★★★★ 5/5

Google

We can't tell you how happy we are with Savills, Danielle Hardy especially. We needed professional attention as time was a big issue due to schooling and we received first class attention and priority. In fact Danielle went above and beyond any duties and made our dreams come true finding us a beautiful home. One of the best services we have ever received!

Emma · 21 June 2019

★★★★★ 5/5

Google

Olivia C is a star! She has assisted me in renting a property for a number of years and is knowledgable, helpful and extremely professional. I couldn’t ask for more from her.

Alexandra · 10 October 2024

★★★★★ 5/5

Google

I would like to deeply appreciate the effort and kindness from the help of Kiara Lewis, Amber Regan, Jaina Vekaria and the Sevenoaks-Lettings office. You are all fantastic to make my renting, move in and settle down smooth and happy! Thank you a million for the professional service given! Best Regards Ms Ng

Yimkwong · 20 June 2023

★★★★★ 5/5

Google

Lark Property Services have worked with the Sevenoaks office for many years now and have always found them to be most efficient and helpful. In particular Monica and Julie go the extra mile and make the process of maintaining the let property book so much easier. The best letting agent with whom I have had the pleasure to be associated.

James · 21 June 2019

★★★★★ 5/5

Google

Very happy with the service I received from Savills from offer stage to moving-in. Olivia an her team were very helpful and went above and beyond to make sure checks were completed successfully. Very nice and professional team!

Trishanation · 20 May 2024

★★★★★ 5/5

Google

I have had dealings with Savills Sevenoaks for nearly 20 years. and have found their staff helpful, professional and having local expertise. My main contact recently has been with Julie Spencer of the Sevenoaks Letting Department. She has been most helpful and willing to go the extra mile. I would not hesitate to recommend Savills Sevenoaks for property search or letting services.

Douglas · 20 June 2022

★★★★★ 5/5

Google

Professional, friendly proactive service, by far the best estate agents on the market. Jaina Vekaria (Property manager) has provided excellent service looking after my property and new tenants in Rochester. Always proactive, professional, efficient and a great communicator, providing peace of mind with the knowledge that my property and tenants are in safe hands. Thank you very much for the excellent service. Kind regards Wayne.

Wayne · 16 July 2024

★★★★★ 5/5

Google

We have had many dealings with Savills in Sevenoaks, recently Olivia has just let our flat in under a week. The whole team are professional and Olivia as always an absolute pleasure to deal with fast, efficient and nothing is too much trouble. Thank you so much.

Lydia · 23 September 2023

★★★★★ 1/5

Google

Will Never Use I was helping a family member in renting a property from Savills, not a good experience. I visited to have some documents certified, the sneering receptionist dressed in a MooMoo must think she can undertake a credit score just by looking at you...she can't. For 3 weeks Savills were looking at my family members guarantors, they required them to have £150k in their bank for renting a house, on the day my family member was meant to have the keys there was suddenly a problem!  An hour we had to sit there, no drinks offered, no managers about, no help. Until we said we could pay a years rent upfront. Suddenly, someone from lettings was available to help. Amazing! I will never use Savills for any of my properties to rent or buy. And remember...even though you may show million plus houses..they're not yours...you just work in the shop.

Peter · 24 August 2023

★★★★★ 5/5

Google

We purchased our recent home through Savills and found all of their staff to be extremely helpful and responsive throughout the process so would happily recommend them!

Andy · 10 October 2024

★★★★★ 5/5

Google

Danielle has been so efficient and friendly, we have received excellent service.

Louisa · 20 June 2022

★★★★★ 5/5

Google

We had our house on the market for not even two weeks before Oliver got it under offer. The whole chain became very complicated and dragged on forever (no fault of Savills!), but Oliver did everything he could to get it over the line - he was pleasant, honest, and responsive at all times. If you need your house sold, Savills is really the only choice.

Abbie · 20 June 2021