1/5
GoogleSadly too much paper work and undue stress. Already a stressful time after a house flood and this agency just made life difficult of a very simple situation. Would not recommend. Waste of time and stress
Trusted Agent profile · Sevenoaks
Savills New Homes Sevenoaks reviews
★★★★★
144 reviews across 1 platform
74 High Street, Sevenoaks, TN13 1JR
Savills New Homes's office in Sevenoaks, at 74 High Street, is rated 4.5 out of 5 across 144 reviews on 1 platform, including 144 Google reviews rated 4.5.
Reviews
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
Google1/5
GoogleDISGUSTED IS AN UNDERSTATEMENT Notice how Savills only reply to the positive reviews of landlords but treat tenants very differently. Savills in Sevenoaks are the worst possible agency you can deal with. Amateurs at best in everything they do except finding every excuse under the sun to deduct expenses from your deposit. It's been 10 weeks and we still have not had our deposit refunded. We had loads of problems with our house with contractors having to visit 14 times in the first 6 weeks and then most items were done shoddily or not at all. At the end of the tenancy they tried to extort money with over inflated charges for non existant items. Stay well clear from this office. Not one single agency in town had a good word to say about them Now we know why.
Agent replied · 19 June 2024
Thank you for taking time to share your feedback with us. Our teams always aim to provide the highest levels of service, but if something goes wrong, we’d like the chance to put it right. A member of our lettings team will be looking into the comments made and will be in touch with you shortly.
5/5
GoogleSavills Sevenoaks - especially Olivia - have been so easy to work with. Extremely responsive and professional. I cannot recommend highly enough if you are looking to buy or rent in the area.
Agent replied · 19 June 2024
Thank you for your kind feedback and 5* google review. The team are delighted with your comments.
5/5
GoogleI would like to thank Mel for the wonderful assistance provided for many years when we rented out our property via Savills. Even technical issues regarding early tenancy termination were handled very professionally.
Agent replied · 19 June 2024
Thank you for your 5* review. I know that Mel will be delighted with your comments.
5/5
GoogleI would like to thank Kiara Lewis for her work, timely responses and cooperation. I am glad that we rented an apartment thanks to this agency that cares and helps its clients.
Agent replied · 19 June 2024
Thank you for taking the time to provide us with a 5* review, we really appreciate your kind feedback.
5/5
GoogleAmazing experience with Savills from start to finish - Kiara was super professional and we are over the moon securing the property of our dreams - Thank you 😊 …
Agent replied · 19 June 2024
We are delighted to hear that you are happy in your new home. Thank you for your 5* review. I know that Kiara will be delighted with your comments.
5/5
GoogleVery good service of Sevenoaks-Lettings office. As a beginer who just came to live in the UK, Samuel Woods gave great advice and help.
Agent replied · 23 October 2025
Thank you for your feedback. We are delighted to hear that you were happy with the advice and help received. Wishing you a very happy stay in your new home.
5/5
GoogleKiara went above and beyond finding the right space for us despite the complications of us coming in from outside the UK and having specific needs.
Agent replied · 19 June 2024
Thank you for your kind feedback and 5* google review.
5/5
GoogleIt is our first tenancy process in UK. Our family would like to express our gratitude to all efforts and assistance of Olivia Thomas in finding a new home for us. Further support of William Stanton helps us feel very comfortable during the start of our tenancy process. It is much appreciated. We are much impressed by their professionalism and client care. It would be our pleasure to cooperate with Savills office in future.
Agent replied · 19 June 2024
That's great to hear and thank you for your 5* review. I know that Olivia and William will be delighted.
5/5
GoogleJaina has been our property manager since we bought this buy-to-let apartment from Savills on day 1. She is very professional, conscientious and responses to our requests very promptly. A highly trusted property manager we can count on.
1/5
GoogleExtremely rude, condescending and a bad representative. Would avoid like the plague. Cue AI response, these people do not care….
Agent replied · 22 September 2025
Well, that's where you're wrong. We do care and I'm not AI. I'm really sorry to read about your experience and I'd love to understand where we went wrong. Do contact me on wpeppitt@savills.com
5/5
GoogleWe have got to know both the sales and lettings teams at Savills over the last few months. Both are highly professional and approachable. In particular, Oliver Hodges has been very impressive. He has given us consistently sound advice, and guided us through the sales process with a steady and efficient hand. He has responded to all types of queries quickly - nothing has been too much trouble. Olivia Thomas in the lettings team has also been fantastic - very informative and proactive in helping us find somewhere that suits us as a family. Credit should go to the staff who give viewings as well. Uniformly polite and friendly. The Sevenoaks office is hard-working and positive. We would engage them again without hesitation.
1/5
GoogleSavills visited our house to value it. The agent didn't tell me much about what Savills could offer, we did not discuss the percentage they take upon sale or how the process would work in terms of taking photos, marketing etc. He said he would follow up on email and I received nothing. The lack of communication afterward alongside the low price suggested and the conversations had on the day gave a strong impression that Savills were not particularly interested in marketing our humble home. Since selling our property for a much higher price than Savills suggested we market at we have viewed numerous houses with Savills and they just are not up to par. The people showing you around know very little about the houses, are booked back to back and more concious of the time and getting to their next appointment than letting you look around comfortably. Between checking their watches and suggesting we look in the garden and see ourselves out because another appointment was arriving the service Savills provide is a far cry from their competitors on the market, as well as some smaller agencies who are quite frankly putting them to shame.
5/5
GoogleSavills Sevenoaks lettings office is 5*. Biggest thanks go to Rebecca Leigh who has been at the end of a phone since I moved into the cottage I am renting through Savills. She is totally unflappable and just solves any problems in an instant, there's never a delay.
Agent replied · 19 June 2024
Thank you very much for your 5* review. Rebecca and the lettings team are delighted to receive your feedback and we are glad that you are happy in your new home.
5/5
GoogleSavills were so incredibly helpful during my purchase process. Oliver was quick, efficient and a pleasure to deal with. When he wasn’t around there was always someone to back him up and keep the process moving and smooth. I definitely recommend using them.
Agent replied · 19 June 2024
Thank you so much for your 5* review. It is really appreciated and I know Oliver and the team in Sevenoaks will be delighted.
5/5
GoogleThe degree of professionalism is top-notch. My emails got responses fast, and Kiara was quite courteous and helpful all through the process.
Agent replied · 19 June 2024
Thank you for your 5* review. I know that Kiara will be delighted with your comments.
5/5
GoogleWe have a fantastic relationship with Savills Property Management, both with Sevenoaks & Tunbridge Wells teams, and thoroughly recommend Savills.
5/5
GoogleWe recently purchased our new property through Savills Sevenoaks and cannot recommend them enough. James was always helpful and remained calm and reassuring even during stressful periods. Thanks for all your help.
Agent replied · 19 June 2024
That's great to hear and thank you for your 5* review. I know that James and the whole team will be delighted. Many thanks.
5/5
GoogleOlivia was really helpful from start to finish, she managed to even speed things up a bit for us. Always pleasant whenever we called and was on hand to answer any questions. Thank you OliviaPositiveQuality, Professionalism
Agent replied · 19 June 2024
Thank you for your 5* review. It is really appreciated and I know that Olivia will delighted.
5/5
GoogleRecently purchased a house through Savills and the whole team were great. From my first interest in the property, to the viewing through to the negotiations and drive to completion on the property with the lawyers the experience was top notch. The team were great communicators, responsive and clear. I get they represented me and the sellers constructively, honestly and with integrity. The key hand over and small gift upon completion was a nice touch.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
We really appreciate your 5* review, thank you. David and the whole team will be delighted to hear you had such a great experience.
1/5
GoogleLots of callbacks promises not fulfilled, phone keeps ringing and no one answers
5/5
GoogleOlivia Thomas is first class in all the dealings I've has with her - efficient, friendly, professional, knowledgeable
Agent replied · 19 June 2024
That's great to hear and thank you for your 5* review. I know that Olivia will be delighted.
5/5
GoogleExcellent assistance start to finish from Kiara Lewis, Sevenoaks office. Extremely helpful and patient too! Thank you Kiara
Agent replied · 19 June 2024
Thank you for your 5* review. I know that Kiara will be delighted with your comments.
5/5
GoogleVery friendly and professional team, especially Olivia. Really helpful and prompt with replying. Smooth process overall.
Agent replied · 19 June 2024
Thank you for your 5* review. I know that Olivia and the lettings team will be delighted with your comments.
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