Trusted Agent profile · Settle
★★★★★
84 reviews across 3 platforms
3, High Street, Settle, BD24 9EX
Dacre Son and Hartley's office in Settle, at 3, is rated 4.1 out of 5 across 84 reviews on three platforms, including 48 Google reviews rated 4.9.
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Every review we hold for the Settle office, from every platform, shown as written. First names only.
5/5
GoogleWe used Dacre in Settle initially to try and sell a property. I worked closely with Tom, the manager, and despite regular contact and Tom following instructions quickly to amend the price on a couple of occasions, we weren’t able to sell. …
Thank you for your thoughtful review. We’re pleased to hear that Tom and the Settle team were able to support you so well throughout the process. Your recommendation means a lot, thank you!
5/5
TrustpilotTop top man Phil
I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.
Thanks so much for your lovely review, we pride ourselves on the service we provide so we are thrilled to hear this feedback.
5/5
GoogleThe team at Dacres in Settle were friendly, supportive and helpful. I don't know what I would have done without them and can't thank them enough. I absolutely recommend them to anyone looking to buy or sell a property.
5/5
GoogleWe sold our previous cottage very quickly with Dacres in Settle at a value that exceeded the asking price. Knowing what we were looking for Dacres found our current property which exceeded our expectations. Their professional, …
Thank you for your lovely feedback, we’re delighted the team could make the whole process smooth and help you find a home that exceeded your expectations. All the best.
2/5
TrustpilotKnaresborough office poor service and a bit slap dash
Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.
5/5
GoogleWe've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.
Thank you for your lovely review. We are so pleased that you were happy with your experience with us!
1/5
Trustpilotpoor customer service, very disappointed
Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.
Thank you for taking the time to share your experience. We would kindly ask that you email our customer service team with the name of the branch that you were dealing with so we can look into this further (customersc@dacres.co.uk). Thank you.
5/5
TrustpilotHouse purchase in Settle
We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.
Thank you very much for taking the time to write this lovely review. We’re glad we were able to make your experience so positive.
5/5
GoogleThank you to Tom and the Settle team for supporting us to find the right house, coordinating with the Leeds Dacre branch through the buying and selling...going the extra mile to achieve smooth end for all. Thanks again . We're very happy .
5/5
GoogleOutstanding service provided by Dacres, very accommodating with our additional viewing requests and excellent communication throughout. Highly recommended! We are very grateful to the Dacre Team in Settle …Tom, Andrew, Mel & Anthea - thank you!
5/5
GoogleA fantastic service from Tom and the whole team at Settle - throughout the process they have provided a first class professional service and we would highly recommend them.
Thank you for your kind recommendation, we’re so pleased Tom and the Settle team could provide a first-class service.
5/5
GoogleThank you for your professionalism from start to finish this is the second time we have sold property by keeping in touch throughout the process thank you for going the extra mile we appreciate everything you have done for us regarding the sales of the properties this firm is absolutely the best best regards Mark and Jill x
Hi Mark and Jill, thank you so much for your lovely review. The Settle team are really pleased you were happy with the service received, and should you need anything in the future, please do get in touch. Thank you.
5/5
GoogleFrom initial viewings through to dealing with the purchase they were alwaysfriendly and helpful with prompt, clear and concise communication. Highly recommended!
We really appreciate your feedback and are delighted to hear the team made the process clear and straightforward for you.
5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
5/5
GoogleThe entire sales process, from its commencement to its conclusion, was indeed exemplary. The entire staff at the Settle branch displayed remarkable knowledge, courtesy, and conscientiousness by providing regular updates. The transition was conducted with thorough smoothness, and for that, I express my gratitude.
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that everything went well and you were fully supported by our incredible team. If you ever need our help in the future or have any questions, please don’t hesitate to get in touch.
1/5
TrustpilotBingley office let down
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.
5/5
GoogleHaving used several estate agents over the years, I can honestly say that Dacre, Son and Hartley have been the best. We can thoroughly recommend them for their personal service, reliability and professionalism. They were excellent at keeping us informed at every stage, went the extra mile in customer care and the whole team were always friendly and patient. Thank you 10/10
Thank you so much for your great review, we are really pleased you had a fantastic experience with Dacres. We hope you are settled in to your new home and would be happy to hear from you should you wish to move again in the future.
1/5
TrustpilotIlkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers, hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
5/5
TrustpilotSkipton branch
Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home.
Thank you so much for your lovely review and kind words - it is very much appreciated and we'll pass your comments onto the Skipton team.
5/5
GoogleWe loved working with Dacre’s! We were first time buyers with not much experience and Dacre’s were great throughout and really informative.
1/5
FacebookDO NOT RENT HERE. Dacre and Sons will not honour theIR word, nor treat you like human being. my tenancy was due to end during lockdown, and dispute a verbal contract that I would only pay for the days I was on the property, as soon as I was out, they claimed "normal practice is to give a month's notice so you will have to pay a full months rent" Normal practice?! They have zero compassion, and see you as nothing more than a bank account to bleed dry. everyone else in the UK right now is banding together and helping out their friends and neighbors. but Dacre? no they do nothing but try and get more money out of you and use a pandemic as an excuse. shame on you. DO NOT TRUST THIS ESTATE AGENTS.
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5/5
GoogleTom put a lot of time and effort into what became a complex sale due to an earlier chain collapsing. He was very professional and kept me updated throughout. He also did the viewing when I originally purchased the house. At the time I thought him to be informative, professional and not at all pushy. Would definitely recommend
5/5
GoogleUsed for both rental and sales. Great communication throughout both. Friendly professional service, I'd highly recommend and use again. 5*
5/5
FacebookDacres were the agent on the house we were purchasing and although they weren’t technically acting for us they really went above and beyond to help us complete the purchase in some quite tricky circumstances. Thanks to Kelly, Martina and Jayne.
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