Reeds Rains Selby reviews

★★★★★ 1/5

Trustpilot

Yet again nothing done to sort my issue going on since MAY

Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away

Katie · 17 October 2022

★★★★★ 5/5

Google

Jasmine and Rachel from Reeds Rains Selby have been amazing. They have been so great with communication and keeping me up to date. They have been really helpful in ensuring I made the property ready for renting, advising me along the way. I am really grateful for how quickly they resolved issues and got viewings booked in. Thank you so much.

Sara · 11 December 2025

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024

★★★★★ 5/5

Trustpilot

Fantastic Service and Very Helpful Agents

We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.

FD · 26 August 2026

★★★★★ 4/5

Trustpilot

Professional and Well Organised Team

Simon inspired a great deal of confidence in Reeds Rains due to his professionalism and well rationalised valuation.Kurtis was excellent at building a relationship quickly with viewers.I was also impressed at the seamless process. The property was up for sale in a matter of days from the first meeting.

Caroline · 2 October 2024

★★★★★ 1/5

Trustpilot

Waste of Time

I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.

Claire · 5 August 2022

★★★★★ 1/5

Trustpilot

Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022

★★★★★ 5/5

Trustpilot

Been supportive through all my…

Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains

Margaret · 8 September 2026

★★★★★ 5/5

Trustpilot

Tom and Leah were very supportive…

Tom and Leah were very supportive through the sale of my property and always very responsive and offered good advice throughout.

Caroline · 10 June 2026

★★★★★ 1/5

Trustpilot

Reddish branch

Reddish branchTOTALLY INCOMPETENT, RUDE and the most UNPROFESSIONAL COMPANY EVER.Completed my sale with this company two weeks ago, after accepting an offer in early February ! ! !They DON’T check buyer’s details, they make up unbelievable stories about the buyer.The Manager, Mark is completely incompetent, lies and is RUDE. NEVER acknowledges emails or calls and also uses a different name when the seller questions what is happening.To date, not had any confirmation of my payment, no thank you for using the company or a survey regarding the services provided.PLEASE PLEASE do not use this company for your own sane of mind.

Andrew · 7 July 2022

★★★★★ 5/5

Trustpilot

Cannot fault the service Fantastic.

I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !

Carol · 28 November 2024

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 5/5

Trustpilot

Friendly, polite, knowledgeable staff.

Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026

★★★★★ 1/5

Google

A shocking service. Phone calls are NOT answered or returned. Appointments are NOT kept and excuses are regularly given.

Nasir · 4 October 2026

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.

Mr · 26 August 2026

★★★★★ 5/5

Google

Big thankyou to Chris,Rachel,Emily and the team at the Selby office. Professional, Competent and always available with sound advice when required. We have no hesitation in recommending them. The knowledge of our location has been invaluable.

Ian · 8 March 2025

★★★★★ 5/5

Trustpilot

I have recently sold my house with…Reeds Rains

I have recently sold my house with Reeds Rains of Wakefield in West Yorkshire. They provided a brilliant service. The head of sales Janet Higgins has been an absolute diamond throughout the process, going above and beyond what was required. Very pleased with them.

Michael · 17 November 2024

★★★★★ 5/5

Trustpilot

Great for first time buyers

Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.

Steph · 10 September 2024

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 5/5

Trustpilot

Tammy has been incredible

Tammy has been incredible Has kept me updated with everything.Really has gone above and beyond. I would highly recommend.I would also like to add Justin the Manager, has also been exceptionally helpful and guided me through processes. Great team

Nicol · 13 January 2025

★★★★★ 5/5

Trustpilot

Buying a property can be a stressful…

Buying a property can be a stressful experience, but the team at Reeds Rains have made the process much easier. They have been friendly, supportive and proactive, keeping me updated regularly and helping to move things forward whenever possible. Thank you for all your hard work and assistance.

Ms · 14 October 2026

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024