Reeds Rains Selby reviews

★★★★★ 5/5

Google

Our experience with Reeds Rains . Has been excellent throughout the process . From Rachel Lindley doing the valuation with her enthusiasm expert knowledge of our area you just know when someone is the right fit and she was that person .prompt polite respectful of the property did everything she said she would. Then Jasmine was our negotiator. Very easy to work with very respectful and diplomatic to both parties buyer and seller again a good fit For our needs. Last but not least Chris the manager always on had with a smile again polite smart enthusiastic very approachable . All these members of Reeds Rains went the extra mile for us and were sympathetic with us . I would recommend them without hesitation.

Linda · 11 September 2026

★★★★★ 5/5

Google

I would like to say a heartfelt thank you to the brilliant team at reeds rains. having to sell my dads home after he passed away was so emotional, I didn't know where to start or what to do and that's where Rachel comes in. From the very first time I met her at my dads she was professional kind and understanding of the situation I was in and how emotional it was for me. Rachel talked me through the process of selling by auction and told me not to worry as she would take care of everything. Rachel was true to her word as 3 months on I finally have closure. Rachel and her team sorted everything from solicitors to the viewings, she kept me up to date and was always a phone call away if I needed any help, nothing was ever too much trouble. So I definitely recommend them if you're ever in the same situation as the whole team went above and beyond and I will be eternally grateful to them.

Linda · 11 September 2026

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had a really positive experience with Reeds Rains throughout the process of buying our house. Everyone we dealt with was friendly, helpful and professional, and they kept us updated every step of the way. A special thank you to Rachel, who showed us around the house and was absolutely lovely throughout the whole experience. She was so friendly, welcoming and helpful from the very beginning and made us feel comfortable straight away. We really appreciated how lovely she was and how much help she gave us throughout the process. We’re so grateful for all the help and support we received from the team and would definitely recommend Reeds Rains to anyone looking to buy or sell a property.

Chelsea · 11 August 2026

★★★★★ 5/5

Google

I would like to thank everyone from Reeds Rains estate agents, especially Rachel. She has gone above and beyond in the selling of my house. She has been ultra patient, ultra kind , efficient, working outside office hours and printing off forms when I had been unable to do so. I would not have managed without her. I have nothing but positive words for the entire Selby office and would recommend there services. Thank you all again xx

Annette · 11 August 2026

★★★★★ 5/5

Google

We were relocating to a new area and it is a really nerve wracking experience, but Jasmine was really really helpful and nothing was ever too much trouble no matter how many silly questions we asked. She told us exactly what needed done and kept us updated the whole way. Rachel was also super helpful when Jasmine wasnt available (but she almost always was). Thank you Jasmine! :)

Kyra · 11 August 2026

★★★★★ 5/5

Google

From our first contact, to arrange a viewing of the property which we purchased and throughout the protracted process of negotiating and agreeing terms, we were impressed with the manner and professionalism demonstrated by Chris Moffatt. Without his sound advice and considerable assistance, the entire transaction might have foundered - to the detriment of all parties - and his efforts even continued after completion to ensure a satisfactory outcome. Chris was ably supported throughout by Jasmine Emmerson and we would not hesitate to recommend Reeds Rains to anyone looking to sell their property - although we hope it will be a long time before we require your services as we love the new home which your staff helped us to secure.

Kevin · 11 May 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

From start to finish of what turned out to be a lengthy and complicated process of selling my house, Rachel and the team were superb! They went above and beyond to ensure everything went smoothly. Friendly, supportive and professional throughout, I could not fault the service I received and would 100% recommend them to anyone looking to sell their house in the area.

Louise · 11 August 2026

★★★★★ 5/5

Trustpilot

Reeds Rains at Guisborough. The best estate agent.

Reeds Rains at Guisborough are super efficient, friendly and kind. If they say they will do something you can totally rely on it being done. All their staff are great and so it is perhaps wrong to pick anyone out, but Cathy is extraordinarily efficient and very kind as well as having a charming manner and a realistic attitude to the complications that inevitably arise particularly with period houses.

Caroline · 5 June 2026

★★★★★ 5/5

Google

Jasmine is really helpful and is always here to help. A gem to the company and a treasure to have locally. I will go through Reeds Rains whenever possible in the future due to her excellent customer care and dedication to helping out, even after you have moved they will be there for you only a phone call away.

Ethan · 11 July 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Google

Thank you to all the team but especially Rachel who went out of her way to help me through the selling/ buying process, even on her horse. Never experienced selling in UK so needed the helping hand which was always there. Now I’m in my new home and it’s the “right” place for me. A big thanks and can only recommend ReedsRains.

Margaret · 11 June 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

Google

This was our first house sale in over 30 yrs. We met with three estate agents when selling our house. Rachel at Reeds Rains stood out as our best fit partner. She has done a great job for us and kept us informed along the way. Rachel has liaised with all the relevant players to keep the sale moving along. Nothing has been too much trouble and we have sold. Thank you Rachel, Chris and the team.

Linda · 11 November 2025

★★★★★ 5/5

Google

We had a great experience purchasing our new home through this estate agent. Jasmine was incredibly helpful throughout the entire process. She was always friendly, approachable and quick to respond to any questions or concerns we had. Thank you for helping us secure our new home!

Rebecca · 11 July 2026

★★★★★ 5/5

Google

We have recently bought a house through reeds rains. we love our new house however it was Rachel that really sold it to us! She was so friendly and helpful to us from the minute we viewed all the way to completion. She gave us her number and was always there to help us whenever we’d have any questions and with really fast replies! She also rang us the day before completion to congratulate us and wish us the best as she wouldn’t be in on the day of completion which was lovely:) Thank you Lauren, Tia and the doggies 🐾

Lauren · 1 October 2025

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Tara at Reeds Rains is awesome at her job

I've recently sold a property through Reeds Rains Estate Agent Catford branch, the estate agent I felt with was a lovely lady named Tara. Our sale had a lot of ups and downs and it took a little while for us to get to complete the sale. If it hadn't been Tara and her attention to detail, excellent communication, professionalism, and support during the sale my wife and I might have just pulled out. Tara and her work ethnic is the only reason we stayed and because of that we have now completed a sale on a second and third property. Should we ever need any help or just to ask a question Tara was always there and for that we are both extremely grateful for everything she did, truly she went above and beyond the call of duty to make sure we understood what was happening, but most of all, that we were happy. I would definitely recommend Reeds Rains and Tara to friends and f family if they ever need to sell or purchase a property. BIG THANK YOU from me and my wife, great job.

Jayson · 9 June 2026

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Google

If you could give 10 stars then I would! I’ll be honest in saying I do not think I would’ve chosen to go with this estate agents if it wasn’t for Rachel. After seeing/meeting a total of 4 different estate agents, although they were lovely and promising the relationship I had with Rachel from the word go sold it to me. Not having someone who was pushy or demanding was the first positive, the second the fact we just got on like a house on fire and thirdly the fact she genuinely cared, she listened and gave us options. She knew what we wanted to achieve but she was also honest and realistic in what she thought we could achieve in the sale side of our house. Answering phone calls and texts out of her own working hours and always being available with advice and support whenever we needed it, even when she want ‘at work’ absolute gem! Moving is never easy but I feel it would’ve been a whole lot harder if we had chosen anyone else other than reeds rains. They went above and beyond. Another special mention to Emily Huntley who again went above and beyond, listened to our many rants down the phone about solicitors and tried her absolute best to push through our whole process from house viewings right through to pushing through our exchange. (I will genuinely miss my weekly chats with Rachel and Emily 😅) At the end of the day everyone knows how stressful it is to sell and move house but I’m so fortunate I chose the right estate agents for the smoothest process. Everyone especially rachel and Emily as mentioned above made everything so much easier! Both of them deserve a pay rise, too good for this industry in my opinion. Thank you so much for everything and although we have said we will NEVER move again haha if we ever came to I wouldn't even think twice about who to use! For me it’s a no brainer, reeds rain have the experience, the care, the support and genuine people working for them. You’re not just a number or seen as their commission pay check, you’re a valued as true human beings and that for us goes a long way! Thank you to all the team not just Emily & Rachel you made the process a whole lot more easier 🙏 The cruise’s x

Jess · 9 August 2025

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026