Jigsaw Letting Selby reviews

★★★★★ 3/5

Google

During our tenancy, Jigsaw were very good. They had a good system for logging faults with the property. All faults were usually sorted within a few weeks or so. We had some issues when we were leaving the property, however. Not only did it take three weeks for them to sort returning our deposit, they charged us £114 to 'tidy up the front garden'. The front garden was effectively a driveway and a tiny path to the front door, I presume it required some weeding? I understand that contractors are expensive, however, when I asked for a breakdown of costs they refused to provide any and eventually never replied to my email. All I wanted to see was the length of time the contractor took and their hourly rate but that was not available. Like I said, no problems during the tenancy but be warned, on exit, the contractors they use appear to be very expensive and the process is rather opaque!

David · 14 December 2024

★★★★★ 5/5

Google

We work with Jigsaw Move regularly and it's always a smooth process. The team is great at keeping things moving and communicating well, which makes our job much easier, thank you!

Elizabeth · 16 June 2025

★★★★★ 5/5

Google

Absolutely fantastic service from Jigsaw! Had our house on the market with another estate agent, unfortunately they didn't reach our needs. Moved over to Jigsaw and within 2 weeks sold our house! The service has been second to non, always keep you upto date with progress and any info you need or they need from you. Friendly manner and very welcoming. Amie and Rebecca have gone above and beyond in different aspects of our house sale and im very grateful for this. Thanks Ladies!! You deserve a drink!! :-)

Nikki · 17 June 2017

★★★★★ 1/5

Google

Where to start. First property we went to rent through them paid deposit, signed contracts, 4 days before move date told property was no longer available to rent. We rented another property with them as stuck, now handed in months notice to find out its not a month apparently its up to 2 months. They ask tenants to do viewings for them and send contractors onto property without telling you. I found them wholly unprofessional and unreasonable. Not just to tenants but to landlords, my landlord will now loose out on the new rent rate for the property and also I as a landlord would be unhappy about my tenants doing viewings. I would not purchase or rent as a buyer, seller or tenant / landlord as I don't trust them, they just seem lazy and also they do not act in the clients best interests.

Cheryl · 16 June 2022

★★★★★ 5/5

Google

Always a good quality and efficient service from the professional staff at Jigsaw - I have bought and let properties using Jigsaw - and I would highly recommend.

David · 11 June 2025

★★★★★ 5/5

Google

I just popped into the Selby Branch on the Tuesday after Christmas (29th), to complement them on being the ONLY agent open and to criticise the rest for being "lazy s-ds!" Then just by chance, a week later needed guidance and a valuation of some land that I wish to sell. So called in again and got a calm, cheerful, professional reception from all the Staff. Within a couple of days my situation was all sorted! Their service is up there with John Lewis and Amazon; I will certainly use them again after "fettling" the house and then look to down-sizing. Special thanks to Sharon and Rececca

Denis · 17 June 2016

★★★★★ 5/5

Google

I can't fault any of the staff at Jigsaw they have sold my property in double quick time and it's very much appreciated. Thank you 😎 …

David · 16 June 2025

★★★★★ 4/5

Google

I had a upsetting time with another Letting Agent in Selby working in Abu Dhabi i put my trust in them but they let me down big time , so when looking for another agent in Selby while I was still overseas I was very cautious not wanting to be put through more stress caused by a Letting agency . Jigsaw went out of their way to be helpful and make the transition of moving agents easy and stress free , everything could be done on line and they listened to me and carried out all my wishes even finding me tenants quickly . Which is what a landlord wants as they don't want their property empty too long . Because this agency went out of their way to be very helpful too me at a very stressful time after suffering with the last tenant the the letting agency and their terrible contractor , I would have no hesitation reccomending Jigsaw letting it has been totally hassle free and stressless .

Suzanne · 18 June 2014

★★★★★ 2/5

Google

So far so good. These ladies have been very responsive, welcoming and polite. Fingers crossed the viewing comes to something! Update - It did not. After spending time and money commuting to view, the application was rejected, reason given was that the landlord changed his mind about something they/the agency knew about before the viewing. Since then jigsaw have made it pretty crystal clear they aren't interested anymore.

Evelyn · 16 June 2023

★★★★★ 5/5

Google

We have used Jigsaw since 2017 to manage our properties, they are excellent at what they do and always a pleasure to deal with.

Hayley · 6 June 2025

★★★★★ 1/5

Google

Lie through their teeth about properties being available. When asking about properties and questions they say they will speak to landlord and after chasing for days on end being told that the property was held by another individual the day I initially asked about it. Never got told for 4 days after even though I called every day. I have a feeling they don't even speak to landlords just can't be bothered. Such rude staff that basically make you sound like your bothering them. Best part is they then asked if there where any other properties I was interested in....why would i waste my time when you clearly can't run a business. Also heard from a mortgage advisor that the company have been nothing but trouble for one of her landlords who she works with so that says alot about the company. All in all avoid this place. Waste of time and money.NegativeResponsiveness, Quality, Professionalism, Value

Thomas · 16 June 2021

★★★★★ 5/5

Google

My first time renting a home and the staff at Jigsaw were more than helpful especially since I'm only 19 and it was quite a nerve racking experience. All the staff I spoke to were lovely, especially Alix Simpkin she was always so welcoming and extremely helpful even via email. Jigsaw are easy to contact, focused on customer care and highly recommended by myself and many other people I have spoken to.

Tana · 17 June 2017

★★★★★ 1/5

Trustpilot

Worst real estate agency in our region

Worst real estate agency in our region, the difference in price of their rental houses compared to others is ridiculous, they have been putting 3-bedroom houses up for rent in my city for 1200, when can a normal family afford that, they are inflating the market and no one does anything, I have already sent an email to the council for them to investigate the actions of this company.

Patriot · 2 October 2024

★★★★★ 1/5

Google

would literally AVOID!! Unprofessional rude staff, all very young and very arrogant and cocky, applied for a house and put the deposit in was told no one else could apply once deposit was paid and everything, went back to hand something in and was told someone else has applied and the landlord wanted to see both applicants (this is illegal and against company policy) then we started to panic was told we’d receive a phone call regarding if successful or not within the next couple of days ( which there wasn’t going to be a problem as wages were over 2,000 and credit score ect and payslips and everything was in order) as soon as someone else applied even though we’d paid our deposit she was not interested in getting the last couple of bits she needed to show the landlord, a few days went by and we’d had to find something else as we heard nothing, in the space of her saying “ I’ll be in touch within the next day as the deposit was paid” we had viewed another property and moved in and even managed to settle in by the time she managed to get back to us and said the landlord is ok with our application and doesn’t need any references or anything? When I asked about the chances of us getting it when we’d paid deposit and then was informed someone elses application was also in even though they never paid the deposit they didn’t sound promising pretty rude and arrogant and not full of much hope at all. I called back and asked if I could speak to a manger, no call back and had nothing but attitude on the phone, so I drove into selby with my partner to speak to the “manger” which was an absolute laughing stock, she must of been no older than 21 had a vile attitude and was very cocky and had no clue about the terms and conditions regarding applying for a house and deposit etc, I calmly asked if we could just have our deposit back and withdraw as prior to this issue we have had a few issues with them but as time was getting closer to to the date we had to move out of our house that we’d just sold we had no option (luckily one came along other than this) we just wanted our deposit back and to leave it at that, to have her literally laughing in our faces and she replied “ urgh here we go” and then been told there was no chance of getting it back and to leave the shop now and have her vile attitude, literally never known anything like it. Very unprofessional, it’s definitely run by uneducated little girls.

Alana · 16 June 2020

★★★★★ 5/5

Google

Great local rental agency, had a smooth move in / rental experience for the past few months.

Sylwia · 16 June 2025

★★★★★ 1/5

Google

I am so upset with the way Jigsaw have treated my daughter, partner and myself with trying to rent a property. As I know there has to be checks for all tenants (I own a property that I have a tenant in myself) but the hoops you have to jump through with this company is ridiculous. With my daughter being under 25 I paid to be her guarantor to have all relevant checks for me along with the checks on them both as tenants which was fine. I even had to prove I didn’t have a mortgage on my home and show them the deeds to my house! We also offered to pay 6-12 months rent up front with her being this age and her wage not covering the threshold and her partner being self employed. Even with these offered and excellent references from previous landlords and his accountant they have been refused. They say it was down to the landlord, his choice (which we met) and he said no. As a landlord myself with the offer of 12 months rent upfront and excellent references from previous landlords and accountant and knowing where their family home is and with a gaurantor who rents houses out and is mortgage free with a full time job I would be highly delighted. It makes me wonder how these people without jobs rent houses!! We have been made to feel like criminals. We wouldn’t hand over £300 if we thought we would be rejected.

Amanda · 17 June 2018

★★★★★ 1/5

Google

We are a professional couple (research scientist and teacher) in our 50s and rented a flat for a year via the Selby branch; whilst awaiting completion of our house purchase. If you're looking forward to the prospect of a non-responsive landlord, failure to fix problems, spending 6 days in November without hot water or heating etc, then these folks are for you. Personally, I wouldn't wish to have anything more to do with them!

Neil · 16 June 2020

★★★★★ 5/5

Google

I have several properties with Jigsaw Letting, using their very competitively priced fully managed service and have no complaints. They have always found me a tenant in super quick time and deal with all issues in a completely professional cost effective and friendly manner. I would have no hesitation in recommending them to anyone who needs an agent they can trust.

Ian · 16 June 2022

★★★★★ 5/5

Google

Very helpful and professional with a warm welcome

Stuart · 16 June 2025

★★★★★ 1/5

Google

Never look after their tenants. Rude girls in the shop. I hated having to communicate with them as they are so rude.

Louisa · 14 December 2024

★★★★★ 1/5

Yell

Landlords - stay away from these jokers, they will fleece you.

A landlord who recently left Jigsaw. I was hit with a 4-digit repair bill inside 12 months on a nearly new house, which included 7 individual repair jobs, illegitimate made up work, work that was never done, bodged repairs and the unfixing of other things while on one repair job to make another one. And when this was pointed out to their management they defended the contractor. They seemed to think this was somehow a normal amount of repairs.

WilliamB-847 · 14 August 2023

★★★★★ 5/5

Google

I am 100% satisfied with the level of service that Jigsaw have provided to me. They have dealt with my recent house sale as swiftly as possible and have always been available via email and telephone when there has been an issue that needed dealing with quickly. I would thoroughly recommend them for property lettings and management as well as sales. The staff are always polite, courteous and efficient and keep you informed of progress.

Pauline · 17 June 2017

★★★★★ 5/5

Google

Very pleased with how they made the whole process simple and efficient I use to rent from them previously and knew that they were good letting agents. Highly recommend them thankyou

Gordon · 13 April 2024

★★★★★ 5/5

Google

We have just rented a property from this company and I would highly recommend these. They are friendly people who can't do enough for you and will answer any questions you have. They are quick at responding to emails. Highly recommend.

Dan · 20 August 2023