Trusted Agent profile · Selby
★★★★★
889 reviews across 2 platforms
23 Finkle Street, Selby, YO8 4DT, YO8 4DT
Hunters's office in Selby, at 23 Finkle Street, is rated 3.1 out of 5 across 889 reviews on two platforms, including 277 Google reviews rated 4.9.
Every review we hold for the Selby office, from every platform, shown as written. First names only.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
5/5
GoogleWe've bought a house which was advertised by Hunters and the service received from the start to completion was excellent. The initial house viewing was excellent and the agent had comprehensive knowledge of the property and indeed the seller so was able to answer all our questions. It was easy to arrange a viewing and we felt welcomed and were able to take our time. Throughout the buying process we received calls on a regular basis to check in and keep us informed of the progress being made by all parties. The agent always called back promptly and any queries we had were always answered. I'd happily buy another property through Hunters in the future.
Dear Gavin - thank you so much for your five star review, we really appreciate it, best wishes Hunters Selby Team
5/5
GoogleJames & Lisa at Hunters, Selby are fabulous ! They are with you every step of the way offering a superb service, always on hand to help in any way they can to navigate the unpredictable process of moving house. Thank you both so much for your hard work & unwavering support, Gary & Bev
Dear Gary & Bev, thank you so much for your five star review, it was our pleasure, with very best wishes - Hunters Selby Team
5/5
GoogleJames and Lisa are exceptional at what they do and the service from Hunters is truly second to none. From the moment we agreed our sale and then our purchase (both through Hunters) they closely managed the whole process and saw it through to completion as quickly and efficiently as possible. They really are dedicated to what they do and I honestly wouldn’t use anyone else.
Dear Chris & Sarah - thank you so much for your five star review, we really appreciate it, best wishes Hunters Selby Team
1/5
TrustpilotWorst estate agent I have ever dealt…
Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.
5/5
GoogleWe have recently bought a house through Hunter's Selby and can highly recommend them. Lisa was an extremely good communicator, both by email and by phone. She answered our queries and kept us in the poop.
Dear Richard - thank you so much for your five star review, we really do appreciate - with very best wishes - Hunters Selby Team x
5/5
TrustpilotExceptional ongoing service
Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.
1/5
TrustpilotWaste of time - No show
Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time
4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
5/5
GoogleRebekah and her team managed to sell my property above the asking price and kept the sale together throughout the lockdown crisis. They provided a professional, efficient and dedicated service from start to finish. I could not possibly recommend them enough. Big thanks to Rebekah, James, Lisa and Penny for all their hard work. John HPositiveResponsiveness, Quality, Professionalism, Value
Many thanks John for your kind review, it was our pleasure, glad we could assist, take care and stay safe - best wishes Hunters Selby Team
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
Googleteam at Hunters Selby were excellent especially James Powell who was the main contact for us. Despite the stresses of a house move we felt very relaxed to rely on James to keep the processes going, there were some humorous moments too and we really enjoyed working with James. Our thanks to the HuntersPositiveProfessionalism
Dear Angela, thank you so much for your five star review, it was our pleasure we really appreciate, with very best wishes Hunters Selby Team x
5/5
GoogleExceptional service, particularly from James Powell but also the wider team who we had the pleasure of dealing with also. Great at communicating, kept us well informed about all viewings and importantly found us a buyer swiftly when selling our home. We had a really poor experience with another local estate agent and Hunters was a breath of fresh air. Could not recommend them more.
Dear David - thank you so much for your five star review, we really appreciate it, best wishes Hunters Selby Team
5/5
GoogleI cannot recommend James at Hunters enough. He kept us updated without fail and always responded quickly. James managed our expectations and we would use Hunters in a heartbeat in the future. Thanks again.
Dear Helena, thank you so much for your five star review, it was a pleasure working with you. With very best wishes - Hunters Selby Team
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
5/5
GoogleFantastic service from start to finish! Warm, friendly, experienced and knowledgeable. Always on hand to help! Lisa and James have made the whole process so easy and stress free. Thank you so much!
Dear Sally, thank you so much for your five star review, it was our pleasure, with very best wishes - Hunters Selby Team
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
5/5
GoogleWe cannot praise Lisa Duncan at Hunters enough. Our own estate agent barely contacted us, but Lisa kept in regular touch with us, and our solicitors, an did far more than her fair share of the work! We hope her employers appreciate what an excellent worker and people person she is. Helen and AndrewPositiveResponsiveness, Quality, Professionalism, Value
Thank you Helen for your five star review, means alot, really do appreciate, take care, best wishes Hunters Selby Team xx
5/5
GoogleWe cannot thank Rebekah, James, Lisa and the team at Hunters enough for all of their support during the last five months of our eventful sale, we got there in the end! It was certainly a rocky road but the team at Hunters were fantastic all the way through. We would have no hesitation in recommending them
Thank you Jean for your kind review, we really do appreciate your kind words. It was our pleasure and pleased we could assist. We certainly did get there in the end, wishing you all the very best in your new home, take care - Hunters Selby Team xx
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