Hunters Selby reviews

★★★★★ 5/5

Google

We couldn't be happier with the service from hunters estate agents. James went above and beyond to help get our mortgage through before stamp duty holiday finished. He took control of situations to get things moving even when it wasn't his responsibility. Hunters weren't even our estate agent they were our vendors! A mistake we'll never make again going with purple bricks... hunters are for us if we ever have to sell again.

Matthew · 24 October 2021

★★★★★ 5/5

Trustpilot

Valuation and extension options - excellent service

We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional. Adam visited our property with genuine interest and took the time to understand how we currently use the space and how we hope to use it in the future. His thoughtful suggestions opened our eyes to possibilities we hadn’t considered, creative yet cost‑effective ideas that could give us the extra space we’ve been craving. What impressed us most was Adam’s honesty and depth of knowledge. He provided clear insight into the current market value as well as the property’s potential, even highlighting grants we might be eligible for. His advice helped us think far beyond our initial plan and gave us confidence in the decisions ahead. Hunters have proven themselves to be true experts in their field, professional, approachable, and genuinely invested in their clients. Adam, in particular, deserves recognition for helping us picture the full potential of our home and for giving us so much to consider. We would not hesitate to recommend Hunters, and if we ever decide to sell, they will be our first choice of agent.

Angela · 27 November 2025

★★★★★ 5/5

Google

We recently sold our house through Hunters Selby and can honesty say i would highly recommend them. Rebekah and the team, Lisa, James and Penny work together to ensure they make the process as easy and painless as possible for you. Nothing is too much trouble for them, they were very professional but also have that friendliness that puts you at ease and as we all know, selling your house can be an emotional and stressful time but not so on this occasion. Well done Hunters 5* service. Thank you. Sue & Adrian

Sue · 25 October 2019

★★★★★ 5/5

Google

Some estate agents just talk to talk - but Hunters at Selby with Rebekah and her team definitely walk the walk! We were so impressed with the service levels - demonstrating a genuine concern for the client not just at the beginning but throughout the process. Proper attention to detail where it matters. Don't go anywhere else you'll be disappointed. PS. This is a genuine review from two very satisfied clients.PositiveResponsiveness, Professionalism

Philip · 24 October 2021

★★★★★ 1/5

Trustpilot

Very unprofessional and rude agents

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time. When I arrived and called their office, they initially lied, saying they would sort it out and call me back. After waiting 20 minutes with no update, I called again, only for them to blame me for going without having received an email confirmation, instead of acknowledging that their agent cancelled the appointment without notifying me. Overall, very unprofessional.

GRT · 22 November 2025

★★★★★ 5/5

Google

James has been amazing through the process of buying my first home! Been amazing at keeping me updated all throughout the process and making sure communication through the process was passed on to be both me and the solicitors. The process has been a very easy transaction and happy to say I'm all moved in and with no issues! Amazing team at hunters ☺️

Megan · 24 October 2022

★★★★★ 5/5

Google

Recently purchased my first house with Hunter’s. James and the whole team were amazing throughout. Great communication, they ensured I was kept up to date throughout the whole process. Everyone was very accommodating and friendly. I couldn’t be happier with my new house. Highly recommend, thank you!

Leah · 24 November 2025

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks! This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 1/5

Trustpilot

Criminals

Misrepresentation, poor service, property management and unlawful practice Unlawful terms in the tenancy agreements, do not uphold their mutual terms as the agent, assume consent to access outside of tenants availability and threaten to break in unlawfully. Have done repairs in house that have caused injury and condition of rental has damaged tenant belongings, mould not disclosed, just covered up to blame tenant later when we leave, constantly asking for access and putting employment at risk but accuse tenant of breach when asked for compensation as in the tenancy agreement . Barely manage property unless theyve been reminded something important has expired. Estate agent happy to make threats to break and enter without legal knowledge, on behalf of a company that is owned by another agent that is well known for illegal practice, unsure if landlords know the legality of the contracts they've signed with Hunters without knowing and checking whether the terms are legal and lawful. Convinced they will be attempting to take money from the deposit as a form of ponzy scheme that pays for more unsafe repairs in propertys, check your doors, lights bulbs and curtain rails dont fall on your child's head, and if the property sets on fire Hunters will deny any accountability, so I doubt they will have integrity in the case of death and if you lose your job because of them they'll kick you out after breaking in (illegally) to make it possible to kick you out. Staff cant cope with reading lots of words in a row, so they don't acknowledge or respond to complaint and the staff will reframe anything you say or do in their favour anyway. Eve's review confirms our experience, its almost the same. They will evict if you ask them to ensure your home is safe and to uphold their mutual terms of the tenancy, they do not follow the eviction to repossession procedure lawfully and expect you to agree to hand the keys back by the notice period they decide at random without serving recorded notice and further violating access law. Using commercial laws for residential properties hoping noone will notice and they will not be accountable when the landlord is in court at their own expense.

Beth · 11 November 2025

★★★★★ 5/5

Google

Wasn’t my agent but bought from them, couldn’t have done more went above and beyond first James then Lisa were brilliant, can’t speak highly enough of them if I sell in the future they will be my first port of call

Mark · 26 May 2024

★★★★★ 5/5

Google

We would like to say a massive thank you to Lisa and James for all there expertise from start to finish during our purchase. There customer service was amazing, always there to hand we where very impressed. They kept us updated at every stage of our buying process we also felt they went above and beyond, extremely professional. We would highly recommend Hunters Selby. Thank you Lisa Thank you JamesPositiveProfessionalism

Paula · 24 October 2021

★★★★★ 5/5

Google

Lisa and James were absolutely amazing right from the start. They couldn't have done anymore to sell our house and even helped us out long after we had moved on with a personal issue Absolutely fantastic service, really friendly and supportive , brilliant people I would highly recommend them 😊👍🏻👏🏻👏🏻👏🏻. …

Katherine · 3 April 2025

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025

★★★★★ 1/5

Trustpilot

Hunters - Tring - useless

Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal I tried to make a viewing appointment for a property they had for sale. They said they would phone or email me. Nothing. Tried again two days later. Person I spoke to seemed surprised at what had happened and said would get back to me. Nothing. Were I to be selling a property, I would not be using this estate agency. Perhaps they only do it as a hobby.

Edward · 17 October 2025

★★★★★ 5/5

Google

The support that James and his amazing team (Lisa & Chelsea) showed during the sale of my property was outstanding! They were professional, knowledgeable, understanding and truly amazing throughout the whole process. A huge thank you to you all!! I would highly recommend Hunters.

Mikaela · 22 November 2025

★★★★★ 1/5

Trustpilot

Money for nothing

Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!

Dawn · 31 October 2023

★★★★★ 5/5

Google

Lisa has been fantastic throughout our house move. We relocated from Brighton to Selby and it has been stressful to coordinate everything moving across the country. Lisa has gone above and beyond to keep the chain together and keep everyone on track especially during all of the mortgage announcements which caused chaos. I 100% recommend Lisa and Hunters in Selby.

Emily · 24 October 2022

★★★★★ 5/5

Google

James and Lisa !! Absolutely brilliant to deal with always helping and supporting! Would not hesitate to use again !! Could not ask for any better and thanks for all your help with the purchase of our new home !! Friendly - knowledgeable- speedy and most of all we had some giggles along the way which certainly helps when buying / selling a house ! Brilliant service and great guys to deal with ! Highly recommend to anyone !!! Will definitely use again without a doubt !

Vanessa · 10 October 2025

★★★★★ 1/5

Trustpilot

Are the staff in the Highfield Road…

Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.

Jeff · 9 October 2025

★★★★★ 1/5

Trustpilot

Very bad customer service.

Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.

Mrs · 4 October 2025

★★★★★ 5/5

Google

We cannot thank the Hunters Selby team enough. After several weeks, with another agent, they reached out to see how we’re getting on, almost as if they knew we were struggling. They asked us to trust them and promised they would sell our house. And did just that, with only our second viewing. Communication was great, with Lisa’s always positive and delightful disposition making things a breeze. Highly recommend service overall and wish them all the success going forward.

John · 24 August 2024

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Google

Fantastic levels of service from James and team at hunters. Always ready to call with any updates and speedy replies on queries. Very friendly and helped us through the process of finding and buying our next home. Would highly recommend to anyone in the area.

Craig · 24 October 2023