Hunters Selby reviews

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

Excellent customer service from the initial meeting and throughout the whole sale process. Rebekah was extremely professional and her staff are friendly, efficient and knowledgeable. My house was sold quickly with no complications and I’d have no hesitation recommending Hunters at Selby.

Chris · 25 October 2019

★★★★★ 5/5

Trustpilot

Excellant help,to somebody as thick as…

Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG

Craig · 1 May 2026

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

A fantastic experience from start to finish. Super friendly and knowledgeable staff who went above and beyond to help us out. Kettle is always on for you. Thank you, highly recommended.PositiveResponsiveness, Quality, Professionalism

Mark · 24 October 2021

★★★★★ 5/5

Google

Lisa & James were both friendly and helpful throughout the sale if my mums bungalow. Everything was delt with quickly and professionally never had such a smooth sale before. Would highly recommend them.PositiveProfessionalism

Ju · 24 October 2021

★★★★★ 5/5

Google

Would like to say a massive thank you to Lisa and James. Service has been first rate from start to finish even through a difficult time for me. Thanks again ClairePositiveProfessionalism

Claire · 10 January 2022

★★★★★ 5/5

Trustpilot

We had the agent Beth Allan

We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!

Carla · 6 February 2026

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 5/5

Google

Well both me and my wife have been looking to move to North Yorkshire for quite a while and have viewed numerous property’s in the Selby area which have all been presented by Hunters. Both James and Lisa have been amazing when viewing and the level of service is outstanding. We have never had such a quality of service with any organisation or business in my lifetime and im so thankful for the updates during house moving during this pandemic.. Thanks again Hunters you should be very proud.PositiveResponsiveness, Professionalism

Marc · 24 October 2021

★★★★★ 5/5

Google

Honestly can't recommend Hunters in Selby enough, everyone there works so hard to make sure you get the best experience possible. This was the first time I have been buying and selling at the same time, and they couldn't have made it easier for me. Rebekah, James and Lisa all were there when I had any questions or needed help with anything. I would definitely use them again and recommend them to anyone looking for an estate agent. You definitely get the extra customer service that you need. All absolutely lovely and professional. Thank you to the whole team! Tara PhillipsPositiveResponsiveness, Quality, Professionalism, Value

Tara · 24 October 2021

★★★★★ 5/5

Google

We cannot praise Hunters highly enough, they have been amazingly efficient and supportive throughout a really difficult sale and purchase. Lisa, James and Rebekah cannot do enough to help. Their communication was fantastic throughout, and small details like answering the phone with a personal greeting to you makes you feel known and valued and makes such a big difference. This was the second time we have used Hunters Selby, and whilst we dont intend moving again soon, we would use them for any future moves without considering any other agent. We would definitely recommend them without any hesitation.

Donna · 24 October 2021

★★★★★ 5/5

Google

We've just completed on the sale of my Mum's bungalow in Selby, and are totally delighted with Hunters Selby branch. From first contact up to completion day (and the follow up from Rebekah) the experience was stress-free and comprehensive. Communication was superb; We were kept fully informed every step on the way, and the whole team were an absolute pleasure to deal with. The regular updates from James in particular were always friendly and efficient. I would not hesitate to recommend Hunters Selby to anyone selling their property.PositiveResponsiveness, Quality, Professionalism, Value

Lynne · 24 October 2021

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 5/5

Google

If your selling your house , look no further than using Hunter's of Selby, James & Lisa are absolutely fantastic with there knowledge,help and guidance making it such an easy and smooth process. The main thing for me is speaking to people who are genuine and really care about you and what needs you have. It's been the least stressful house sale I've done and I cannot thank them enough. Highly recommended!

Danny · 24 October 2022

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

★★★★★ 5/5

Google

From arranging the first viewing to keeping us informed throughout the process Lisa and James were very friendly, polite and helpful. I honestly could not fault them and would have no hesitation recommending them to anybody.PositiveProfessionalism

David · 24 October 2020

★★★★★ 5/5

Google

Couldn't recommend Hunters Selby enough! From initially buying our house from them a couple of years ago to selling on to move to another area everyone was extremely helpful and friendly. HUGE thanks to Lisa, James, Penny & Rebekah!

Sophie · 25 October 2019

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

★★★★★ 5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

★★★★★ 5/5

Google

Don't think they could have done much more for us. James has been a saint in chasing things to ensure that circumstances out of his control were sorted in order to complete on time. Can't thank him enough.

Alex · 11 January 2020

★★★★★ 5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

★★★★★ 5/5

Google

Thank you James and Lisa for helping us with all aspects of our sale and move. I would highly recommend using Hunters, they went over and above for us.PositiveResponsiveness, Professionalism

Toni · 24 October 2021

★★★★★ 5/5

Google

I can't praise this lovely team enough, from dealing with my ailing parents, to constantly changing plans at the last minute to accommodate our needs. They have made a stressful but necessary sale as easy as possible and all with constant updates and no chasing on my part. Absolutely would not hesitate to recommend. On a personal note, what a lovely team of people, caring, humerous and a pleasure to deal with. Many many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Debbie · 24 October 2021