Every review we hold for the Selby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCustomer service extremely poor
Customer service extremely poor. Snagging issues still not completed 4 years later. Everything a Customer Service Manager seems to be onboard to resolve issues they leave and end up back to square one. Ince they have your money they just constantly fob you of. Shocking.
Customer · 5 January 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer care team is liaising with you at present to find a suitable resolution.
★★★★★ 5/5
TrustpilotAmberwood Chase
We have just completed on our new home and couldn't be happier with the service. Our home has been completed to a high specification and the Harron staff have been very keen to make sure that we check everything carefully prior to completion. The whole process has been easy and stress free. Thank you.
Joanne · 1 October 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotNew Harron home experience
After the fantastic initial experience dealing with Jane and Claire. We finally moved into our new home. The whole team have been extremely helpful. Highly recommend
Consumer · 29 October 2023
Agent replied · 15 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotJust attended a Part exchange event at…
Just attended a Part exchange event at Highfield Manor Fixby so well organised, beautiful homes and great service I received an on the spot valuation and looking forward to moving into my new home soon
Cc · 11 February 2023
Agent replied · 15 June 2024
Hi Cc and thank you for taking the time to leave a review. It’s great to hear about your experience at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotI attended the showhome launch at…
I attended the showhome launch at Victoria Heights in Huddersfield and was so impressed with the knowledge of the sales advisers Jacqui, Jane and Clare. The showhome is stunning and i would definitely recommend buying here!
Gemma · 6 January 2023
Agent replied · 15 June 2024
Hi Gemma, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotGreat so far!
My experience to date through reserving and buy a plot has been great, everyone involved has been extremely helpful and informative. A special call out to Julie Furr for all of her help. Let’s hope it continues through build and snagging resolution! Thanks
Steve · 18 March 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotMy wife and myself visited The…
My wife and myself visited The Highfield manor development and found the houses to be beautiful, we had a great expierience with both Jane and her Manager where their Knowledge and helpfulness was beyond expectation and I am very happy to be doing business with them.
Paul · 25 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotJust been on site wow so professional…
Just been on site wow so professional and knowledgeable. They made us so welcome and even gave us refreshments. They realy sell the concept of a home rathet than just a house. Will be going back soon I'm so sure.
Andrew · 3 July 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotFar Grange Meadows Selby
Moved into our new Harron home last September and absolutely love it. Few small snags but no major issues. Debbie and Julie in the sales office were great and Julie especially kept in touch every step of the way and called round to make sure we were all ok and settling in.
Jo · 15 January 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVisited Stanton Hill to view show home…
Visited Stanton Hill to view show home for a different site.We told Julia this and even though we were not buying at that site she couldn’t have been more helpful. Lovely lady.
Mrs · 14 April 2023
Agent replied · 15 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotBoth Hannah and Julie have gone the…
Both Hannah and Julie have gone the extra mile to help me with my reservation. Nothing was too much trouble and plenty of cups of tea! So far so good.
Colleen · 11 June 2023
Agent replied · 15 June 2024
Hi Colleen and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotPlot 225 in Victoria heights
Plot 225 in Victoria heights. Very happy with the customer service and it was a very quick and easy process!
Jeeja · 4 February 2024
Agent replied · 15 June 2024
Hi Jeeja and thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVisited the Victoria Heights…
Visited the Victoria Heights development met with Jaquie and Sheridan they where fabulous extremely knowledgeable. The builds are gorgeous I would highly recommend cannot wait for my plot to be released. Thank you for a memorable experience.
Jackie · 7 October 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with us at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe dropped in with no appointment
We dropped in with no appointment, Hannah the sales rep could not have been more helpful and friendly. She went through all the relevant information and nothing seemed too much trouble, very professional.
Lisa · 26 February 2023
Agent replied · 15 June 2024
Hi Lisa and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
Trustpilotfake weep holes
Latest issue of many is fake weep holes.The house is full of issues and Harron’s homes hide behind the warranty company and refuse to help. Don’t buy from these guys you can do better! Customer services is a shambles.
Dan · 10 July 2022
Agent replied · 15 June 2024
Hi Dan and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with our Yorkshire customer service team and we are aware they have been in contact with you to try and find a suitable resolution. Kind regards, Harron Homes.
★★★★★ 5/5
TrustpilotGreat service Oakland’s Heath
Currently in the process of purchasing a home at Oakland’s Heath! Would like to say how amazing the service has been from Jacquie especially as a first time buyer. Thank you so much I am grateful for all your help and support so far.
Jared · 26 October 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVery impressive customer experience
I visited the show home and was shown around by Jane. She was so helpful, friendly and patient, taking time to explain all the options and choices. Very impressive customer experience!
Carol · 27 April 2023
Agent replied · 15 June 2024
Hi Carol and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
Trustpilotamazing
i would like to thank matt and jane jubb who have been amaizing from start to finish. she even helped to make a post about our missing cat when we moved in. jane want the extra mile by emailing eveyone on the estate
Layla · 20 December 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe went to look for a home and were…
We went to look for a home and were greeted by Julie. She was very friendly and she gave us all the information we might need with buying a home. We visited the show home and it was well furnished and beautiful.
Noel · 12 February 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotAvoid avoid avoid!
Avoid avoid avoid! We bought our house in November 2018 still trying to get snagging done! We moved into an unfinished house with broken windows and unpainted walls! The management are liars that all want to cover their own backs. They fail to turn up and do not stick to their word!
Estelle · 9 September 2019
Agent replied · 15 June 2024
Hi Estelle, thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer service team is liaising with you at present to find a suitable resolution. If you have any further queries, please contact trustpilot@harronhomes.co.uk. Many thanks.
★★★★★ 5/5
TrustpilotShireoaks
We've just reserved a plot at the Grange, Shireoaks. Jo was brilliant and very accommodating fitting me in at short notice to make sure we reserved our ideal plot.The whole process was very easy and we are really excited to be moving there in a few months.
Karen · 10 March 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotSimpson Park
Met Esna yesterday at the launch of Simpson Park, lovely lady who was very knowledgeable and a pleasure to deal with, myself and my partner look forward to hopefully reserving our house with Esna in the coming months :-)
Matthew · 26 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThank you Jo @ The Grange
Just had a great session with Jo @ The Grange in Shireoaks trying to sort through all the options on offer ready to move in soon!Dead exciting trying to visualise our brand new home and good to have a knowledgeable and helpful consultant on the whole process
Paul · 6 March 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotMeet the Builder event
Thank you for your time today, at your meet the builder event. I found it a very useful experience to come and see what you have planned for 2022/23. I hope we can become part of your growth plan.
Rob · 22 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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