Entwistle Green Maghull Sales reviews

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 1/5

Trustpilot

My partner has bought a new build…

My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.

Karl · 20 December 2024

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience.

Danny · 29 July 2026

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024

★★★★★ 5/5

Trustpilot

Boss job getting my new place sorted…

Boss job getting my new place sorted for me highly recommend no hassle at all thanks Sian an Rebecca

Mark · 16 April 2025

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!

Mr · 2 October 2025

★★★★★ 5/5

Trustpilot

Jack Butterworth at the Blackpool…

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

Kirsty · 27 January 2026

★★★★★ 1/5

Trustpilot

Entwistle Green

Entwistle Green, Blackpool are probably the worst estate agency I have dealt with in a very crowded field. I agreed to them letting a flat I owned and they failed to make me aware that the tenant had failed the reference check. They rang and asked if I would accept a guarantor for the rent, but gave me no explanation as to why that was required. The tenant was the worst tenant I have ever experienced in 30 years of letting property. He assaulted three policemen in the house, threatened my other tenants and myself. He was dealing in Spice and was, for the most part drugged up to his eyeballs. He wrecked the flat which had just been renovated and paid no rent at all apart from the initial amount. I was given no help from the office and in the end had to pay him £700 to leave. They have kept the deposit he paid and said they can't pay it back to either of us. I cannot recommend this agency in any way, shape or form.

Gill · 9 August 2024

★★★★★ 4/5

Trustpilot

Eve and team were great

Eve was very helpful, has a friendly personality and gave us the information that we needed at the time. When she said she would ring us back she did. She knows that we wanted 10 Ronwood instead of the one in town and informed us straight way that it was available. All staff were great as well.

Louise · 5 December 2022

★★★★★ 1/5

Trustpilot

A bit disorganised

First valuation was cancelled by them as it was apparently booked, under the wrong branch, only told on the morning of the valuation , second valuation missed as valuer was ill, told I'd have to wait 2 weeks for another booking. Didn't want to take the chance as I'd already taken two days off work for them. Understand people get ill but when you've let someone down twice you move them to the head of the queue not keep them waiting for another 2 weeks.

Martin · 31 July 2024

★★★★★ 1/5

Trustpilot

There tenants next to use have been the…

There tenants next to use have been the worst in civilised people I have seen in my life. They have smashed up there property drugs on the street police have been involved more times then I count absolute living hell for over 5 years. But somehow these people think it's fine to keep such an abusive rough tenant in the same property. Were sick to death of them. Weve complained so many times to them and police nothing gets done. There tenant dings loudly all day of the top of her voice were fed up. I will be taking legal action against this agancy

Mohsin · 30 July 2024

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience with Entwistle Green, particularly with an agent named Joe Jaison. I arranged to rent a property through them and paid both the deposit and the first month’s rent after viewing the house with Joe. He showed me the property, and everything was discussed clearly or so I thought.

Syed · 10 July 2025

★★★★★ 5/5

Trustpilot

Gail J Hines... superstar ⭐

Gail J Hines was recommended to me by a friend who had a positive experience with her previously. I was new to all this and was apprehensive due to my dyslexia (so much paperwork!!) However, as my friend suggested, Gail allowed this overwhelming experience to be a smooth transition, supporting me throughout and making sure I understood everything correctly. Thanks so much for making my dreams come true Gail.

Rebecca · 5 October 2020

★★★★★ 1/5

Trustpilot

First I left a message on Rightmove…

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

Duncan · 4 October 2025