Every review we hold for the Sedgefield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional call backs do not happen a lot better companies out there to choose from
Jenny · 20 May 2022
Agent replied · 17 June 2024
Thank you for your review Jenny. Whilst we appreciate everyone's comments good or bad, we have tried to contact you to find out a little more detail to help us improve going forward, but without any success. If you could supply any supporting information to info@robinsonsdurham.co.uk, it would be most helpful. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotVery friendly staff
Very friendly staff, they kept me up to date with everything and I always knew who I needed to contact throughout. Very professional at all times. Would definitely recommend them.
John · 18 June 2018
Agent replied · 17 June 2024
Hi JohnThank you so much for your review and 5 stars.We really appreciate your positive commentsKind regardsSimon
★★★★★ 5/5
TrustpilotRobinsons was always on hand and kept…
Robinsons was always on hand and kept in touch regularly especially towards the end when we needed to get in touch with solicitors. Thankyou
Teresa · 9 December 2020
Agent replied · 17 June 2024
Hi TeresaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 3/5
TrustpilotFelt like they where working for the…
Felt like they where working for the other side but I was paying the billSuspect they where only interested in getting sale through a.s.a.p with some suspect tactics
Tim · 29 July 2019
Agent replied · 17 June 2024
Hi TimThank you for posting a review on Trustpilot. We are sorry you felt the high standards we try to deliver were not met on this occasion. We use Trustpilot to monitor our service levels and in the majority of cases our clients are very happy.Once again thank you for your comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotCan't praise Robinsons enough
Can't praise Robinsons enough. Very thorough. Excellent communication and the whole process was made very easy. Nine to speak to as well!
Claire · 12 May 2021
Agent replied · 17 June 2024
Hi Claire,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotA pleasure to deal with
A pleasure to deal with. Becky particularly was very helpful and attentive and all of the staff very professional.I will definately recommend them.
Malcolm · 22 February 2021
Agent replied · 17 June 2024
Hi Malcolm,Thank you so much for your very positive comments ref our Middlesbrough Office. Becky and all the team will be thrilled. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
We had fantastic service from Joy at the Darlington branch of Robinson's. She kept us update on our sale, and was extremely efficient and professional.
Mrs · 19 August 2020
Agent replied · 17 June 2024
Hi Mrs WThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotWorked hard to get sale through even…
Worked hard to get sale through even though there was serious lack of movement from solicitors on both sides
David · 26 November 2021
Agent replied · 17 June 2024
Thank you David, your review is much appreciated and our Crook team will be very happy. Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotGreat communication
From a buyers point of view, I experienced wonderful communication from Becky throughout the whole “waiting period” of conveyancing. Very helpful and informative.
Anne · 15 February 2021
Agent replied · 17 June 2024
Hi Anne,Thank you so much for your review and 5 stars ref our Middlesbrough Office. Becky and the team will be delighted with your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotProfessional experienced staff
Professional staff willing to go the extra mile in ensuring the best service is given.Experienced sales and negotiation staff guarantee a first class service to it's customers.
Gordon · 4 December 2019
Agent replied · 17 June 2024
Hi GordonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service 5 stars
I have just sold my house through Robinsons and they were totally professional, very helpful and friendly. I have no problem in recommending this company to anyone. Excellent service.
Mrs · 18 November 2018
Agent replied · 17 June 2024
Hi Mrs MarshallThank you so much for your positive comments and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotHouse moving made easy
Moving house is one of the most stressful things that anyone can do in a lifetime...but Elaine at Robinson's (Marton Office) made it easy. Thank you 😉
Claire · 20 November 2019
Agent replied · 17 June 2024
Hi ClaireThank you for your positive comments and 5 stars ref our Marton Office. Elaine will be delighted and i will pass onto her your good wishes.Thanks again.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotVery good at keeping you updated on…
Very good at keeping you updated on progress once sale agreed. Also marketing pictures were excellent.Only disappointment was time taken to put sign up at front of property.
Carol · 5 June 2019
Agent replied · 17 June 2024
Hi CarolThank you so much for your review and positive comments red our Hartlepool branch. It is good to hear that the service was of a high standard. We take on board any negative feedback to try and improve so thanks again for the heads up re the board.Regards.Simon WrightDirector
★★★★★ 5/5
TrustpilotAlways kept informed
Always kept informed, lovely, friendly staff. Excellent
Denis · 8 April 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotFirst class service
First class, friendly service. The staff were so accommodating and helpful in my search for a property.
Stephen · 5 March 2022
Agent replied · 17 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. I was kept fully up to date with how my rental was proceeding, really friendly and helpful
Jackie · 10 November 2021
Agent replied · 17 June 2024
Thank you so much for your Five star review Jackie, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
★★★★★ 5/5
TrustpilotI would highly recommend this estate…
I would highly recommend this estate agents to market & sell your property.very efficient from start to finish.Friendly approachable staff.
T · 7 September 2021
Agent replied · 17 June 2024
Hi T ChargeThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBrilliant
Brilliant - I would definitely recommend Robinsons to anyone. Excellent customer service - they called me weekly to keep me updated on the process of my new house.
Miss · 8 May 2019
Agent replied · 17 June 2024
Hi Miss Leonard and Mr Bell,Thank you very much indeed for your review and 5 stars. it is much appreciated.Your comments go a long way to show our staff they are doing a great job and to keep our service standards high.thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery helpful through a stressful…
Very helpful through a stressful experience ,Thank you to everyone at Robinsons for all the help .
Customer · 25 February 2022
Agent replied · 17 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotEveryone kept in touch
Everyone kept in touch. I was advised of the progress that was being made in the chain. Everyone was cheerful, professional and helpful.Thank you.
Constance · 19 October 2020
Agent replied · 17 June 2024
Hi ConstanceThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end.Helped me get the property of my dreams in a tight turnaround. Conveyancing and in house mortgage advisor was excellent also!
Grace · 5 March 2020
Agent replied · 17 June 2024
Hi GraceThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotWe couldnt fault the service we have…
We couldnt fault the service we have received from Robinson's. All the staff have been brilliant and everything they have said they would do, they did! Would definitely recommend!
Sherry · 22 August 2018
Agent replied · 17 June 2024
Hi SherryThank you so much for your positive comments. It really does make a difference to know clients are satisfied.Thank you for posting your review and 5 stars.RegardsSimon WrightDirector
★★★★★ 4/5
TrustpilotI WOULD RECOMMEND ROBINSONS TO ALL…
I WOULD RECOMMEND ROBINSONS TO ALL BUYERS AND SELLERS OF PROPERTY.THEY ARE COMPETENT AND KEEP YOU INFORMED OF ALL POTENTIAL SALES OR PURCHASESTHEY SEE THE JOB THROUGH TO COMPLETION
Robert · 10 August 2018
Agent replied · 17 June 2024
Hi RobertThank you so much for your kind words ref the Hartlepool office. I will pass on your good wishes to the staff.Thanks againSimon
★★★★★ 5/5
TrustpilotHave used Robinsons twice now and both…
Have used Robinsons twice now and both times they have been great kept me so informed and updated on all the viewings would highly recommend them
Karen · 14 February 2020
Agent replied · 17 June 2024
Hi KarenThank you so much for your review and 5 stars. It is much appreciated.CheersSimon Wright.Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
