Robinsons Sedgefield reviews

★★★★★ 5/5

Trustpilot

Helpful Service

Helpful, friendly and very efficient. Joy kept us informed of progress at all times and personally intervened with solicitors to expedite swift completion. Would recommend this company to anyone contemplating buying or selling.

Mr · 1 May 2019

★★★★★ 1/5

Trustpilot

Appalling letting agents.

On average I called Robinson’s letting agents 3 times a week trying to sort out various problems, namely a shower which during my year of renting their property never produced hot water. As a result of this I developed a medical condition that forced me to move back to my family home for 3 weeks. During this time period I spent a night in A and E and was told that had my condition been left any longer I would have had to have an operation. I had 7 months continuing on this lease, and although I explained how the poor living conditions had resulted in me going into hospital, the shower was never fixed. Luckily, I had friends in other houses who were equally appalled by Robinson’s treatment of me and allowed me to use their showers. I have always maintained my side of the contract. I have always paid my rent on time and respected the property. However, they have not complied with the regulations outlined on the gov.uk renting page, which states that landlords are always responsible for sanitary fittings, heating and hot water. Despite my horrific ordeal, I struggled to get my deposit back. At no point has anyone apologised for the appalling living standards that I have had to endure. I feel completely exploited by this company and would never use them again.

Anonymous · 26 September 2019

★★★★★ 1/5

Trustpilot

Warning to guarantors of student accommodation

The students endured appalling living conditions during their years tenancy; no hot water, freezing conditions, lights not working, black stains on the shower, overgrown garden and house rancid on arrival (including unclean, un-flushed toilet) etc. After complaining, they were informed that the house had been professionally cleaned which we struggle to believe. The letting agents were rude, unhelpful, inefficient and seemingly always out of the office. The only time anything might have been faintly sorted was when parents called, showing a complete disregard for the students who had to live in these awful conditions.The students signed a contract that was never seen by the guarantors. In our circumstance the guarantor contract did not state that the students had signed a joint and several contract. We were informed by the letting agent at the end of the contract, once payments had not been made by some tenants, that due to the joint and several contract we were liable to pay any outstanding rent owed by any of the members living in the property. This felt extremely unfair as we had always paid the full amount on time and were completely unaware of the clause in the contract. After the initial signing, the contract was only made available to the students and guarantors once payments were due. The agency proceeded to withhold the deposits.The fact that they were withholding our money was informed via email and when we tried to call the office multiple times that day, the student coordinator who had sent the email, was seemly unavailable. This added to frustration as we were very concerned that despite having paid our share of the rent, we were suddenly faced with the possibility of having to find a great deal of money to pay for the unpaid rent of other tenants. After multiple phone calls we called at the end of the working day and were told once again that the student coordinator was with a client and we would have to call later. Concerned that we were being ignored and that the coordinator was skirting their responsibility, we said we would hold and wait until she finished with her client. Miraculously, she finished with her client within 20 seconds and was suddenly available to talk. We were told that the students should discuss this amongst themselves, highlighting the company’s idleness once more. It is the agency’s responsibility to ensure that rent is paid, not the other tenants. At no point did we receive an apology for their poor handling of the situation, and the company showed complete disregard for the stress incurred. It’s very disheartening to have been in this position when you have upheld your side of the bargain and paid all your share of the rent. We would never have agreed to be guarantors if we had been aware that it was a joint and several contract, and this information should have been readily available to the guarantors.Many 18/19 year old students will have never signed a contact before, as Robinson’s are aware, so they draw a contract that works greatly in their favour and exploits their naivety. The students were only given one contract to read. As this was a joint and several contract, each student and guarantor should have been given a copy of the contract to read to ensure that each guarantor is happy to guarantee all students living in the property. Robinson’s should have also encouraged students to seek separate legal advice before signing, as its highly probable that they had no idea what a joint and several contract was.Having looked at the directors responses to any complaints regarding the service, it is clear that the director always has a similar response. Rather than listening to the customers and apologising for their experience, they belligerently inform the customer how great the company is. The company’s unwillingness to see any fault and hold themselves accountable for any wrongdoing is why our experience has been so poor. This agency lacks honesty, integrity and morals.

- · 15 September 2019

★★★★★ 5/5

Trustpilot

House Sale In Fishburn, County Durham

I recently sold a property through Robinson's in Sedgefield and would like to personally praise Sharon who worked tirelessly to make sure everything went through.Through the solicitors it became quite an arduous process but Sharon not only diligently dealt with the work expected of the Estate Agent but ended up acting as go between with the buyers, their solicitors, financial advisors and my solicitors. This work was at times lengthy but I was kept well informed and up to date with developments at all times.I would have no hesitation recommending Robinsons to anyone looking to sell their property.

Martyn · 3 September 2019

★★★★★ 1/5

Trustpilot

Misleading, rude staff. Will let you down for sure, as they did with me and many others!

Rude and dishonest company. Not professional whatsoever. The representative are very rude, they don't communicate with each other. they are very confused and don't really know how to deal with clients. They have been dishonest with me and very negative of the sale/rent/ manage my property. Robinson will let you down for sure! They have done to me and I am sure I am not the only person. My next step will be to report Robinson to trading standard. I believe if their is any kind of misleading should be reported as this can affect more people if not dealt with. Even from the reply you can tell how Robinson don’t care about they client. Misleading clients is breaking the law mr Director! Shame that you don’t think that!

Ellie · 25 August 2019

★★★★★ 1/5

Trustpilot

Very poor communication

Very poor communicationEDIT TO INITIAL ENTRYI received a phone call to discuss why I had given a poor review of the communications and I now see the response below that everything stemmed from setting a moving date, this is incorrect, which is another reflection of the poor communication from Robinsons. I explained on the phone that we were unable to contact Robinsons on many occasions to discuss the purchase of a property and whilst many times I was told someone would phone back, they very rarely did. We found it very disheartening to eventually speak to disinterested staff, one in particular. What was also frustrating was that solicitors were also struggling to contact Robinsons. I made it very clear I my phone call following my review that I was aware that the agreement to moving dates was down to solicitors and not Robinsons. I wouldn't recommend.

Anon · 14 August 2019

★★★★★ 2/5

Trustpilot

Cheap but not value for money.

Cheap but not value for money.Although the cheapest in the area they did not seem to actively market the property, keep us up updated or give us a direct/constant contact point.They promised to do the viewings on a vacant property but never managed a single one.Despite that we fell lucky and a buyer was found very quickly who liked the house, the area and wanted to move quickly. We did the negotiations and the buyer pushed the sale through quickly, no involvement or help by Robinsons.The biggest expense in this house sale, that only lasted 2 months, was Robinsons. The bill was 3 times the legal fees!!

Ian · 31 July 2019

★★★★★ 5/5

Trustpilot

Fantastic branch and fantastic team

Ryan, Sharon and Danni at the Sedgefield branch were absolutely brilliant. They were always on hand and willing to help us with the many questions we had. Given that we were first time buyers they very helpfully took us step by step through the process and persevered with us until we found the right home :)

Samuel · 15 July 2023

★★★★★ 5/5

Trustpilot

Great service

Called to view a property and was told they had accepted an offer so couldn’t view but if I left my number just incase . A week later got a call to see if I wanted to view , saw it the next day , rang the office put in an offer which was accepted straight away , even though we are not their client they have have kept me up to date all the way through . I’d not have a problem using them in the future . Very professional great staff very courteous. 5 stars .

Carmen · 18 July 2019

★★★★★ 5/5

Trustpilot

Fantastic throughout!

Fantastic throughout!! A huge thank you to everyone at the Darlington office. My house sold very quickly and the staff were so attentive from start to finish. Couldn’t of asked for a better level of service!Even with the current pandemic, they still continued to provide an amazing service to ensure a smooth house sale. Always professional and great communication.Will definitely recommend to everyone and will be using this estate agent again myself. Thank you so much for everything!!!

Elizabeth · 24 April 2020

★★★★★ 1/5

Trustpilot

Currently living next door to a…

Currently living next door to a property rented out by Robinson’s estate agent, we share a fence that is the rented houses responsibility, 1/2 of the fence is practically falling down and was reported by the tenant approx 8 weeks ago which has still not been repaired. After chasing this up today we have been told as it’s not an emergency and they are unable to give us a timescale of how long the repair/replacement is going to take. I thought Robinson’s would have a little more pride in the appearance of the houses they rent out and for the people living next door to them but obviously I was wrong.It is now the 2nd of July and still the fence has not been repaired! I look forward to your response Mr Wright.

Sharon · 2 July 2019

★★★★★ 5/5

Trustpilot

Thanks to the Robinsons Spennymoor team

We want to say a big thank you to the entire Robinsons Spennymoor team. We felt very taken care of despite the difficulties of purchasing our home. Excellent communication and full professionalism. Always willing to help, always very committed, they did more than they should, we felt like family. You guys are the best - thank you very much.

Agnieszka · 12 April 2023

★★★★★ 5/5

Trustpilot

A professional customer focused organisation,great to work with..

I picked Robinsons estate agents to sell two properties because they appeared to offer the best combination of local service and value for money. During the course of the sales there were a number of problems around surveys etc and Robinsons went out of their way to assist. They were always contactable and responsive and came up with solutions which enabled the sales to proceed. They made what could have been very difficult very straightforward, particularly as I do not live in the area. Elaine in particular in the middlesbrough office was great to deal and was very customer focussed. I would not hesitate to recommend Robinsons.

David · 7 June 2019

★★★★★ 5/5

Trustpilot

Outstanding service ... thank you

From my initial phone call to arrange an apt for someone to come out & discus renting out my apartment, to Robinsons finding me a tenant ... which can i just say was within a month ! , the service from valuers to office staff has been outstanding. No heavy sales pitches, just friendly , professional & enthusiastic staff. They genuinely wanted to help me find a tenant & they have done this quickly & efficiently. They have talked me through issues I have had & constantly reassured me on points I have risen or worried about .Communication is also a good point .. with regular feedback & updates. I can't recommend them enough , I was recommended to use them & I am so glad I didThanks Robinsons 😁

Stella · 6 June 2019

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. All staff particularly informative and helpful. A special mention to Joy the sales progresser who provided support and advice throughout.

Mr · 20 April 2021

★★★★★ 5/5

Trustpilot

A huge thanks

We just wanted to say a massive thanks for all of your help in selling our home Allyson and Sam! Added bonus was the operation management etc that you helped with.Allyson you are a credit to yourself and 100% on top of all things in the chain which has not been the easiest one to manage. Wishing you and Robinson’s a very successful future, we will certainly be recommending your company to any friends who wish to move in future. You have helped make our dreams come true and have done it in a way which meant we were sheltered from some of them stress!

Mr · 1 May 2019

★★★★★ 5/5

Trustpilot

Excellence from start to finish

Toni, Danny and Donna you have been utterly amazing from start to finish, I honestly can’t thank you enough. Your customer service has been outstanding. I received more viewings in the first week than I did with my first Estate Agent in 3 months! You have always returned my calls and emails and made me feel like I matter. That to me is very rare in any business. I wouldn’t hesitate to recommend you. Thank you so much xx

Lizzie · 17 October 2019

★★★★★ 5/5

Trustpilot

Excellent Service

I have been so pleased with the service I have received finding a new tenant for me.Special mention to Jaynie who has been fantastic and consistently gone the extra mile.Thank you!

Mike · 15 October 2019

★★★★★ 5/5

Trustpilot

House sold within a week

House sold within a week and moved to my new home in less than eight weeks.Very pleased with the proactive service provided by Robinsons. Robinsons valued my property higher than rival agents so I feel by using them I obtained a better price. They also have the added advantage of their office being based in Ingleby unlike some competitors which are basically an office at an industrial estate that you can't gain access to unless you wait to be 'buzzed' in via intercom.Will happily use again.

S.S · 15 April 2019

★★★★★ 5/5

Trustpilot

thank you to all girls and Claire…

thank you to all girls and Claire assistant manager and every one else who has been so nice when we attended office Stockton branch office and also on the telephone. I feel sorry there had to deal with miller homes during the sale of my next house my soliciter has had the same trouble. all estate agents should not take on miller home part ex change deals. as there don't get back to estate agents or soliciter. thank you all so much great great stuff but 0 out a million to miller homes shocking

Mr · 11 April 2019

★★★★★ 5/5

Trustpilot

The Team at Robinsons Estate Agent…

The Team at Robinsons Estate Agent (Ingleby / Middlesbrough branch - who I have been working with!) are FABULOUS! Always so helpful, accommodating and friendly. I would highly recommend Robinson's Estate Agent :)

Joanna · 30 August 2018

★★★★★ 5/5

Trustpilot

Robinsons were helpful from the start

Robinsons were helpful from the start. As we were first time buyers we weren't really sure of the process, Sacha Bambrough ensured we understood the process and an estimate of how long it would it take. They provided updates throughout the process to ensure we were kept in the loop. When the sale had completed Sacha rang to inform me the keys were available to collect. We had a great experience and would recommend purchasing a home from Robinsons to anyone.

Stephanie · 8 April 2019

★★★★★ 3/5

Trustpilot

Ok but not communicative enough

Fine but not very communicative. Didn't really hear from them at all throughout the almost year long process of buying this house unless we called them. After a few months of nothing we had called and asked to be updated every couple of weeks, at least once a month, on the vendors progress as we were waiting for them to find something. We were promised this would happen and it would be flagged up to do so, after this didn't happen a few months later we asked again and the lady said she would keep it on her desk so she would remember, not sure it was the best system as we were updated a total of zero times. When I did call and speak to them they were very friendly people but not very knowledgeable of the situation and got a couple of different stories each time that contradicted what the vendors told us. Now we've moved in we've found that along with all the extensive work to do many items are broken that we didn't know about - the hobs, cooker hood, taps, sink, plumbing issues and etc we just wish we were told in advance so we had the money set aside for these things especially since we overpaid for the overvalued property because we liked the site and there was nothing else for sale for the whole time that suited but the broken stuff is probably more the previous owners keeping it from us than Robinson's, I'd hope. Needless to say we would have negotiated a cost for these things considering the other issues.Expected better service all round but got there in the end and staff are friendly enough.

Freen11 · 8 March 2019

★★★★★ 5/5

Trustpilot

Professional and helpful throughout

Ryan, Danni and Sharon helped us to sell a house after a bereavement. They were friendly, courteous and helpful throughout the process, and their efforts ensured that everything went as smoothly as it could. They were always ready to answer questions or give advice. Would definitely recommend!

Andy · 1 February 2024