Every review we hold for the Scotland office, from every platform, shown as written. First names only.
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5/5
GoogleI cannot thank the team at Allen & Harris enough for their help, support and expertise in helping me sell my flat. Katie especially was fantastic. She was great at keeping me informed and offering advice. She is a great asset to the Allen & Harris team. I also dealt with Gemma and Erin who were also very helpful. I am so grateful to them. I would highly recommend Allen & Harris for anyone considering selling their property.
Deborah ยท 16 March 2026
Agent replied ยท 16 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with our team, especially Katie, Gemma, and Erin. We pride ourselves on providing top-notch service and it seems like we have achieved that. Thank you for recommending us to others, it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleExceptional ! David, Gemma and the team delivered unbelievable customer service. As a condition of a house purchase in December, my own home had to be on the market before Christmas- at a time when I thought everything would be slowing down. Allen & Harris stepped up and turned everything around in the space of days, getting my house on the market 10 days before Christmas. They then facilitated all 20 plus viewings over four days to reduce my stress levels and I received multiple offers 3 days before Christmas. They proactively communicated with me throughout and supported me in the process from start to finish, continuing to do so when there was a hic-cup in solicitors' communications post offer. I genuinely couldn't have asked for better partners in the whole process and am incredibly grateful to David, Gemma and the team for their support. Genuinely good people.
Gillian ยท 16 February 2026
Agent replied ยท 16 April 2026
Thank you for your amazing review! It was a pleasure to work with you and help make the stressful process of selling your home as smooth as possible. We are so glad to hear that our team's exceptional customer service and proactiveness helped you achieve a successful sale. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWould just like to thank David and Gemma from start to finish regarding the sale of my mother in laws home .They kept us in a loop from day one and took care of everything including the viewing.Nothing was any problem and I would have given more stars if was allowed.Thankyou both for your kindness ,comfort words regarding this sale .The family are very happy and more so Grace .A big shout out for David and Gemma ,keep up your fantastic charm and professionalism.Allison , Mckillop Family.xxx๐ฅฐ
Robert ยท 16 February 2026
Agent replied ยท 16 April 2026
Thank you so much for your kind words! We're thrilled to have helped you and your family with the sale of your mother-in-law's home. Our team prides ourselves on providing exceptional service and we're glad to hear it made a positive impact. Congrats to you all and best wishes! ๐ #customersatisfaction #success โฆ
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5/5
GoogleAlana was amazing and very helpful in assisting us buying our first home. From the mortgage meeting to the move in date. She kept us updated ,explained everything in detail and very professional. Our mortgage was approved within few days which expedited the whole buying process. She also ensured with got the best mortgage deal. Alana Docherty/ Allen and Harris provided excellent mortgage services and I would highly recommend them to anyone.
Hammed ยท 16 February 2026
Agent replied ยท 16 April 2026
Thank you for your glowing review! We are so happy that Alana was able to assist you with purchasing your first home and provide excellent mortgage services. We take pride in ensuring a smooth process for our clients and are thrilled to hear about your positive experience. Congratulations on your new home and thank you for choosing Allen and Harris. We appreciate your recommendation to others! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI am incredibly grateful for the outstanding service provided by Alana during my remortgage. She made the entire process remarkably smooth, fast, and stress-free .
Alana took on all the heavy lifting, from finding the right deal to securing a mortgage offer letter within just a week, 2 weeks for the rest Solistor process so basically within 3 weeks my whole process was completed. . Her responsiveness and deep knowledge were evident at every step. She worked very hard to find the best solution and was always available to answer my questions, making me feel supported and confident throughout the journey .
I would highly recommend Alana . Thank you so much, Alana
Gavy ยท 13 October 2025
Agent replied ยท 12 November 2025
Thank you for your kind words, we strive to provide exceptional service and are thrilled that Alana exceeded your expectations. We're glad to have helped make your remortgage process smooth and stress-free. We appreciate your recommendation and thank you for choosing our company. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleUsed Allen and Harris for my mortgage and couldnt be happier. I was assigned Alana as my mortgage advisor and she helped me with everything from start to finish. I work offshore so couldn't always make it into the office but Alana made everything run and work as smoothly as possible. Be it from arranging video calls to go over things or constant correspondence by email. I would highly recommend the team for anyone who has any mortgage needs.
Albert ยท 13 October 2025
Agent replied ยท 12 November 2025
Thank you so much for your kind words! We are thrilled to hear that Alana and the rest of our team at Allen and Harris were able to provide top-notch service during your mortgage process. Making things as convenient and stress-free as possible for our customers is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe can't thank Alana, Robbie and the team at Allen and Harris enough for all their help and effort in securing us our first home.
Robbie took my call the first time I contacted the branch about a viewing, and from there we ended up arranging a mortgage consultation with Alana, who explained every step of the process and all the products available to us in a way that we could understand, and we never felt pressured with anything. Alana's knowledge and advice definitely made us feel positive about our house hunt, and she secured our mortgage offer in principle without any hassle. Robbie helped us to find some potential properties, and was extremely accommodating at arranging viewings.
When we found the property we wanted, Alana was always available to give us advice on bidding and closing date tactics etc, and once we had an offer accepted Alana got us back in for the proper mortgage application meeting, which again all went smoothly, and we were kept informed during the wait for approval.
We now have the keys, and we can safely say that wouldn't have been the case so soon if not for Alana's help.
I highly recommend Alana / Allen and Harris Paisley to anyone that requires an estate agent or mortgage advice.
Darren ยท 13 September 2025
Agent replied ยท 12 November 2025
Thank you for the amazing review! We are incredibly happy that Alana, Robbie, and the rest of our team could make your first home purchase a smooth and stress-free experience. We pride ourselves on providing excellent service and guidance throughout the entire process. Congratulations on your new home and thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAs a first time buyer, I had an amazing experience with Alana Docherty at Allan & Harris. She worked tirelessly to secure my mortgage and guided me through every step with professionalism and care. Thanks to her hard work, everything went smoothly, highly recommend Alana for anyone looking for a reliable and supportive broker!
Amina ยท 7 November 2025
Agent replied ยท 12 November 2025
Thank you for your kind words! We strive to provide exceptional service to all of our clients and are thrilled to hear about your positive experience with Alana. We are grateful for the opportunity to help you with your mortgage and are โฆ More
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5/5
GoogleA special thank you to Erin @allen&harris. She was the star of the show. Calmed me down when things were stressful and kept me updated throughout. I didnโt have the easiest journey when selling my flat but A&H persevered and ensured the deal was done (when many would have given up).
I was a needy customer and they catered to my needs so thank you to the team for getting me through my selling and buying journey.
Highly recommend.
Nikki (you know what flat) ๐
Nikki ยท 28 October 2024
Agent replied ยท 11 November 2024
Hello Nikki,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Erin and the team could support you through your selling and buying journey. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleWe had an excellent experience with Alana, our mortgage advisor, who guided us through our mortgage and insurance products for our first home. Her knowledge, professionalism, and support made the process smooth and stress-free. We highly recommend Alana and the team at Allen and Harris Paisley!
Caitlin ยท 7 November 2025
Agent replied ยท 12 November 2025
Thank you so much for your kind words! We're thrilled to hear that Alana provided excellent service and support throughout your mortgage and insurance process. We're proud to have her on our team and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJust wanted to say big thank you to my mortgage advisor Alana and her team. She is an absolutely amazing. So helpful and understanding. Took me through whole process of selling and buying at the same time. Great communication and everything done professionally. Thank you again.
Angelika ยท 13 October 2025
Agent replied ยท 12 November 2025
We are beyond thrilled to hear about your positive experience with Alana and our team! Making the selling and buying process as smooth as possible for our customers is our top priority. Kind regards, Lucy, Customer Feedback and Support Team !
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5/5
GoogleWe are first time buyers and were apprehensive at the thought of moving house/applying for a mortgage but were assisted through the whole process by Alana as a mortgage advisor. She made the very dauting prospect less stressful and explained everything clearly to us as we went along. She was always there to help even when a random thought popped into my head and I emailed outwith office hours (I didn't expect a reply till next working day); I usually didn't have to wait. Excellent service all round. Will definetly be recomending her service to others in the future. Thank you Alana ๐
Arleen ยท 29 July 2024
Agent replied ยท 28 August 2024
Thanks for the wonderful 5* review and recommendation Arleen! Best wishes, Lucy, Customer Relations.
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5/5
GoogleUsed Allen and Harris for my mortgage and couldnt be happier. I was assigned Alana as my mortgage advisor and she helped me with everything from start to finish. I work offshore so couldn't always make it into the office but Alana made โฆ
Albert ยท 16 October 2025
Agent replied ยท 12 November 2025
Thank you so much for your kind words! We are thrilled to hear that Alana and the rest of our team at Allen and Harris were able to provide top-notch service during your mortgage process. Making things as convenient and stress-free as โฆ More
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5/5
GoogleFrom the moment we started working with Jamie, we knew we were in good hands. As first-time buyers, the whole mortgage process seemed incredibly daunting, but Jamie took the time to explain every step in detail, ensuring we understood everything. He was always patient, approachable, and happy to answer our endless questions. What truly stood out was his ability to simplify complex information, making it easy for us to make informed decisions. We felt supported and confident throughout the entire process. To our amazement, our mortgage application came through in just one week! Jamie's efficiency and expertise are unparalleled. We can't recommend him highly enough, if you're a first-time buyer or just looking for a reliable and knowledgeable mortgage advisor, Jamie is the person to go to. He made our dream of owning a home a reality, and we are incredibly grateful for his outstanding service!
Zoe ยท 26 June 2025
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5/5
GoogleKay was very helpful discussing and sending me details of properties I hadnโt considered as well as helping me with what I called for. She offered me all services possible and is the only estate agent I have spoken to, other than Slater Hogg, who have done so. This gave me great confidence she would help with my search and I would certainly consider them with help to sell my home due to the high level of customer service. Thanks Kay!
McCamley ยท 31 January 2024
Agent replied ยท 28 August 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe service from the perspective of a first time buyer;
Alana was fantastic throughout the full process. Talked me through all my options for insurance and secured the best mortgage deal for my circumstances as well as answering any questions I had along the way.
Highly recommend to anybody buying a new home!
Samuel ยท 7 April 2025
Agent replied ยท 19 May 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAlana was really helpful and made the process extremely smooth for my partner and I as first time buyers. Always had time for any questions we had, no matter how in significant we thought they may be. We are grateful for her support and are now settled into our new home. A big part of that is down to Alana, thank you so much again!
Alex ยท 16 October 2024
Agent replied ยท 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Alex. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFor a first time buyer like myself I cannot recommend Alana enough.
She was amazing at explaining everything clearly and simply, taking out so much of the technical jargon. As soon as I had my first appointment with her, Alana was sending me properties and giving me advice which made things much easier. It was Alana that found the property I ended up buying, she helped me negotiate price and she was genuinely interested in helping at every step.
The whole team in Allen & Harris Paisley were fantastic, and I'd highly recommend using Alana if you are buying/selling a property.
Paul ยท 22 May 2025
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5/5
GoogleI recently bought my first home with the help of Alana, a mortgage advisor at Allen & Harris, and I couldnโt have asked for a better experience. She supported me every step of the way, always taking the time to answer my questions and making sure I got the best deal possible. The whole process felt smooth and stress-free thanks to her.
Thanks again, Alana!
Luca ยท 16 March 2026
Agent replied ยท 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAlana was extremely helpful before, during and after I had bought my first property. Cannot recommend enough
Ross ยท 16 February 2026
Agent replied ยท 16 April 2026
"Thank you for your kind words! We are thrilled to have provided exceptional service throughout your property buying experience. We are always here to assist you in any way we can. Best wishes, Lucy, Customer Feedback and Support Team
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1/5
GoogleWhen I put a message on the Rightmove website as they say they send this nessage to you then why do I find myself going over the same details time and time again.
Makes no sense at all. I appreciate calls need to be made but only if and when I actually am ready to but a house.
Cheryl ยท 16 March 2026
Agent replied ยท 16 April 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleExcellent level of service. Quick sale. Thanks Errin, Robbie, Gemma et al.
Joe ยท 15 December 2025
Agent replied ยท 14 January 2026
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience with our team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHad a great experience with Allen & Harris , Katie was my point of contact and was always there to help with any queries . The whole experience was great from the house getting put on the the market to the sale of the house couldnโt be happier . Thanks again Katie & the team for all your help ๐ โฆ
John ยท 31 January 2024
Agent replied ยท 28 August 2024
John thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
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1/5
GoogleMost unprofessional office Iโve dealt with, bn a developer for over 17 years dealt with numerous estate agents over the years, (including other Allen and Harris offices) never bn treated or spoken to like this, (messed me about for 3 weeks) so called negotiators unqualified glorified secretaries with an attitude, I think the manager should take notice of his staff
Chas ยท 9 August 2025
Agent replied ยท 25 August 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.