Trusted Agent profile · School Hill
★★★★★
142 reviews across 1 platform
South Parade, School Hill, RH1 3RA
Thomas & May's office in School Hill, at South Parade, is rated 4.5 out of 5 across 142 reviews on 1 platform, including 142 Google reviews rated 4.5.
Every review we hold for the School Hill office, from every platform, shown as written. First names only.
5/5
GoogleI used Thomas and May to sell a property. I was very impressed with their friendly, honest service and competitive fees. Robin was very knowledgeable about the area and the current market and he provided useful advice about the best time to market the property. The property sold very quickly and I was kept informed throughout the process. Highly recommended.
5/5
GoogleBrilliant service - go above and beyond to accommodate. Would highly recommend
Thank you very much for your fab review. We really appreciate you taking the time to write the review and hope you have settled in well in Merstham.
5/5
GoogleAmazing service from Robin and the team, thank you so much
Thank you so much for your review Samantha. It was a pleasure to assist you and thank you for using our services.
5/5
GoogleMy sale involved a particularly complicated and tiresome chain. My freeholder and buyer were significantly difficult, which made for a lot of extra work for Robin and Christine. Happily, the service from T&M was very good, despite some ill health, so I would highly recommend the Merstham team of Thomas and May.PositiveQuality, Professionalism, Value
Thanks for taking the time to write a review David. We are pleased we could help you and all the team send their best wishes to you both in your first year in the new home.
5/5
GoogleFirst Class Service from a Friendly Knowledgeable team - Robin and Christine have been Brilliant - Very helpful, trustworthy and highly professional. We have moved many times but Thomas and May, at Merstham have been the Best, so Good we used them twice!!! Always friendly and very proactive to get the job done. Highly Recommended.
Thank you for taking the trouble to post your kind words at a hectic time for you. It has been a real pleasure and a privilege for our team to assist clients as professional and genuine as you. We are so pleased that your property took only 21 days exactly from our first marketing it to completion! We wish you every success and happiness in your new home although we are sorry to see you go!
5/5
GoogleA great agency and a great team who work there. I have used Thomas & May for many years and can say that they are one of the best
Thank you for such an amazing review Paul. It gives us a great deal of pleasure working with fabulous clients like you and to strive to give a high level of customer satisfaction.
5/5
GoogleRobin and the team were efficient, friendly and professional and the sale was completely stress free. This was because they gave an honest appraisal as to price, took our views into account, and helped us through the process. all in all we were very happy with the service provided.
5/5
GoogleMike and the team were excellent from start to finish. Firstly helping us find our dream home, but secondly the critical communication piece in between buying and the stressful interim period. Excellent agency and team, I highly recommend anyone to drop in and give them a call. Great experience.
5/5
GoogleWe chose Thomas and May for their local knowledge and expertise and we have been very impressed throughout. They are professional, helpful, friendly and have years of experience. Our house was ready to market and sold very quickly and they were on hand to guide us throughout. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your lovely review Diane. All the team send you their best wishes for every success in your first year in pastures new.
5/5
GoogleRobin and his team were incremental in the sale of our home. If ever you are looking for an estate agent in Merstham, give Thomas and May a call. They listened to our requirements and went the extra mile. Highly recommended.
5/5
GoogleThomas & May were great help with the purchase of a property, Nick especially! He has kept us well informed and been there to answer any questions throughout the whole process, helping everything run smoothly. Thank you for helping us purchase our first home!
Thanks Hannah. we really appreciate your review. It was a pleasure to help you and we really hope you have had a great first year in your first home.
4/5
GoogleHave made the process of buying our first house as easy as possible. Thank you for keeping us informed and keeping on top of our tight timeframes. A great team and excellent service from start to finish :)
5/5
GoogleFantastic experience from start to finish when buying our first home through Thomas & May. Robin and the rest of the team helped us through the process and responded so quickly to any queries we had. Thanks again!
Thanks for reaching out with such a nice review. The whole team here welcome you to Merstham village and hope you will have many happy years here!
5/5
GoogleVery friendly staff who were very professional and helpful right from the beginning of our journey to buy our house. Very responsive and kept me up to date with how the purchase was going. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Ryan and a warm welcome to Merstham from all the team. We hope you have enjoyed your first year in the village.
5/5
GoogleVery helpful team from start to finish. Kept me informed all of the time. Nothing was too much trouble for them, even what i would think was a silly question they were all reassuring.
Thanks for your lovely feedback Suekev. We all wish you a very Happy and Healthy New Year and every success and happiness on the Coast!
5/5
GoogleAs first-time buyers we didn’t really have much knowledge of the house buying process, but Robin & the team were so helpful and supported us through the whole process. They were always quick to respond to queries (which we had quite a lot of being first time buyers!) and they never made us feel silly for asking things that were probably quite simple! The property we bought had to exchange on quite a quick time scale, so we were a bit anxious at times, but they helped us get everything done quickly and with as little stress as possible. Robin frequently checked in with us to see how it was all going and was always friendly and a pleasure to deal with, as were the other members of the team we spoke too. We’ve heard some horror stories from people using other agents when buying their home, so we were a bit apprehensive with it all, but honestly our experience has been nothing but positive with Thomas & May and I would recommend them highly. Thank you for helping us buy our dream first home!
5/5
GoogleGreat Service from Thomas and May, usually very responsive with emails and kept me up to date all the way. No complaints about anything they did, everyone polite, friendly, and efficient, and the photos + virtual tour were superb.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Joe, very much appeciated. We hope you have had a super year in your new home by the sea. Best wishes from all of us.
1/5
GoogleMy partner and I received terrible service on so many level. We placed an offer on a property which has been accepted by the vendors. Robin then went on holidays and his colleague Christine took over. Because she deemed we did not respond to one of her e-mail quick enough (we did respond only a few days after she had sent it), she went ahead and sent the property to someone else, without being in touch with us at all. At no point were we told the vendors had changed their mind or that our offer had been taken down. We therefore continued being in touch with the agency, and were chasing for latest update for nearly two weeks, calling, emailing and leaving messages as we had heard nothing back from Christine, and they never answered. We only realised the property had been sold to someone else when it was marked on rightmove as STC. We complained to the agency and finally reached Robin, but no one was even apologetic or sympathetic given the circumstances. Such a lack of professionalism and communication. This agency clearly tries to sell the quickest they can to get their sales bonus, and respect to buyers definitely does not seem to be part of their vision. I should add, to illustrate how poor service this agency delivers, that Barbara locked us in the property for 15 min on our first viewing! She knew the key was faulty but decided to lock the door after we had entered the house anyway. We had to come out of the property through the back garden. There are plenty of agencies out there, please avoid this one!
5/5
GoogleGreat service from Robin and the Thomas and May team who did a great job facilitating my move. Always friendly and made it easy to communicate with the vendor with quick responses to any queries I had. Highly recommend.PositiveResponsiveness, Professionalism
Thanks Asher, your review and recommendation are much appreciated. We hope you have had a great first year in your new home and all the team send their best wishes.
5/5
GoogleI came across Thomas & May, while trying to seek my Mother's house. Because I am not from the local area I had not heard of Thomas & May. I went ahead with a Company plucked from the internet who were unable to sell the house over a 10 month period. When visiting the area I walked into Thomas & May and asked them to re-evaluate the property. Their professional approach coupled with their local knowledge convinced me to solely market the property with their Company. Within two weeks I had an offer and this completed within 3 months. The process was seamless, professional and friendly and therefore have no hesitation in recommending their services. As an aside, it was also refreshing to meet and deal with a proper old school business. A business with some character and good local knowledge, not an agent with big plate glass windows and cappuccino machines.
5/5
GoogleRobin and the Team were on hand from first viewing to exchange. Having found the ideal property may not need to deal with them again but would highly recommend to anyone else wanting to buy or sell
Thank you for the recommendation Deirdre. We are so pleased we could help you find the perfect property and hope you have had a perfect first year. With all our best wishes.
5/5
GoogleExcellent service, friendly and efficient staff found a good Buyer and saw it through to Completion. Many thanks to Robin & the team at Thomas&May
5/5
GoogleThomas & May were great from our very first phone call. Extremely friendly, helpful and always listened and took on board what we had to say. Would highly recommend them.
Thanks for a great review Chantel. It was an absolute pleasure to help you move and we are so pleased you stayed local.
2/5
GoogleNever heard back from them after putting in an offer to rent an apartment. Nice staff just poor communication when it's most wanted. Have a back up agency.
We put your offer forward but unfortunately the landlord accepted a different one. We did inform you promptly at that time. We sincerely hope you found another apartment quickly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas & May's School Hill office has 142 reviews across 1 platform: 142 on Google.
Thomas & May Merstham is rated 4.5 out of 5 across all 142 reviews, and 4.5 out of 5 on Google from 142 reviews.
Thomas & May Merstham, South Parade, School Hill, RH1 3RA.
