Trusted Agent profile

Mackay Property reviews

4.8

★★★★★ Excellent

147 reviews across 2 platforms

25 Bell Street, Sawbridgeworth CM21 9AR

Mackay Property's Sawbridgeworth office at 25 Bell Street is rated 4.8 out of 5 across 147 reviews on two platforms, including 146 Google reviews rated 4.8. The 1 Facebook count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

146

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sawbridgeworth office, from every platform, shown as written. First names only.

5/5

Google

I cannot recommend Muvin highly enough! Having worked with 3 estate agents previously to try to sell my house, the team were a breath of fresh air. And most importantly my house sold within weeks, having been on the market for a year. Their modern approach with the fantastic use of video was so far ahead of any other agents. Each member of the team offered amazing service too. Thank you so much!

Nikki · 23 December 2025

Agent replied · 25 December 2025

Thank you so much for taking the time to write this positive review Nikki! We know how frustrating it can be when a home has been on the market for a long time, so we’re delighted we were able to help get yours sold within weeks. Most importantly, thank you for your kind words about the whole team. Delivering great service and genuinely caring about our clients is something we’re incredibly proud of. Wishing you all the very best for the next chapter, and thank you again for trusting us with your move 😊

5/5

Google

We couldn’t be happier with the service we received! From the very first viewing, Amelia was friendly, professional and incredibly knowledgeable. Amelia took the time to answer all our questions, made us feel at ease and never pressured us at any point. Thanks to their support and guidance the house they showed us is now our new home! We are so grateful for their help throughout the process and would highly recommend them to anyone looking to buy!

Donna · 16 February 2026

5/5

Google

Having just bought and sold properties with Mackay we are extremely happy with the service and outcome from our dealings with them. With minimal guidance from ourselves they were able to translate our instructions into the required actions; starting with the excellent marketing photographs and video that showcased our old home to perfection, through to the eventual sale and completion. Adam and his team were always helpful and receptive to our questions. In particular, our first contact, Daniel, was patient and understanding of our position, always available when needed, spearheading the whole process in a professional but friendly manner. An excellent company who we would thoroughly recommend.

Murray · 24 October 2023

Agent replied · 24 October 2024

Was a pleasure working for you and thank you for your kind words.

5/5

Google

We have used Mackay for the sale of two properties now and we couldn’t fault the service provided. From initial valuation right through to completion Adam and the team were always available to answer questions and help with whatever we …

Joe · 16 April 2025

Agent replied · 20 June 2024

Thank you Joe, was a pleasure to help you move to the next chapter of your life. Your property was a wonderful property to show and we are so pleasure you go the house you wanted to move to. We wish you all the best for the future. Also a massive thank you for our gift very kind of you.

5/5

Google

Working with Adam is like mentoring an Olympic medalist - always striving to improve, empowering his team and collaborating with other agents to offer a world class service to his customers. …

Roger · 16 April 2025

Agent replied · 25 December 2025

Thank you for your incredible feedback, Roger! We're thrilled to hear that Adam's mentoring and collaborative spirit stood out during your experience. His commitment to excellence and innovation truly make a difference in providing … More

5/5

Google

We worked with Muvin Brokerage for our recent house purchase. Everything went smoothly and professionally. Amelia was our go-to agent from viewing to offer to key collection and she was super helpful and efficient. Big thank you!

Bea · 16 January 2026

5/5

Facebook

I’ve recently let then sold a property through Mackay Property Services . Throughout this time Sarah Jackson of Lettings was my principle point of contact and even when I sought to sell the property it was her advice and judgement I trusted amongst all those offering professional advice . She was reliable , communicative , helpful , flexible and above all saw issues from my perspective not those of other parties . She stood out as a person of integrity who I felt confident working with . I would recommend her highly and should I be placing further business with Mackays it would be Sarah Jackson who I would seek out.

Nick · 29 August 2024

5/5

Google

I viewed a property with Muvin Brokerage and had a great experience from start to finish. Ameila Dowie showed me around the property and was extremely professional, knowledgeable, and helpful, answering all of my questions clearly and confidently. A special thanks as well to Daniel for following up promptly with a phone call to check if I had any further questions. Excellent communication and customer service throughout. I would highly recommend this estate agent.

B · 16 February 2026

5/5

Google

Its a real pleasure to work with such a professional company. Adam and his team are so engaged with the local community, promoting the area through their social media and helping other businesses prosper. This leads on to them having their finger on the pulse! Their knowledge of the area and the property market is second to none. The marketing of properties is innovative, eye catching and absolutely absorbing. There is no better agent to help you sell your home or find what you are looking for.

Alice · 21 June 2020

Agent replied · 20 June 2024

Hi Alice, Thank you for such a lovely review! All the best!

5/5

Google

Mackay Property are the best agents around . They are a family run business that really do put there clients first above anything . Our sale took some time to go through yet Mackays supported us and kept us updated with friendly advice all the way. Michael Brett has been the most professional young man with daily emails ,texts and calls to update me when at times things were uncertain . I really can not reccomend this company enough and we will be using them again verry soon 😁😁

Amanda · 21 June 2020

Agent replied · 20 June 2024

Hi Amanda, Thank you so much for your review. We loved helping you sell your home and we wish you all the best for the next chapter of your lives. Thank you again for allowing us to sell your home.

5/5

Google

I moved into a rented property 2 years ago. The agent who helped me view the property is sadly no longer with mackays but she is now my neighbour, she was amazing. I didn’t think anyone would come close.. We’ve had a few ups and downs but they have generally been brilliant. Rachel is now my main contact and she is very professional, extremely polite and has helped me with a few difficulties we couldn’t have dealt with ourselves. She’s been amazing! This estate agents and their team - most importantly Rachel - are a true asset to Mackays, I will definitely rent from Mackays again if I was to ever move again . Thank you x

Leah · 21 June 2020

Agent replied · 20 June 2024

We are very pleased you have had a good experience with our Team. We look forward to working with you for many more years we hope.

5/5

Google

We have been using Mackay to manage our rental property since we purchased it through their office three years ago and have been very happy with the service provided. The fee we pay is fantastic value for the peace of mind provided by having such a professional team look after our property and tenants. Knowing that the ever-changing rules and regulations are being addressed is very reassuring to me. Rent is usually paid to our bank account promptly and any issues with the property have been dealt with in a timely manner. Earlier this year our tenants gave notice, we wanted to use this as an opportunity to carry out some maintenance and update the property. The team at Mackay were so helpful giving advice on what would benefit the property most. They were able to recommend a tradesman and liaised with him to get the work completed whilst finding us new tenants. The property was only vacant for about three weeks as our lovely new tenants moved in as soon as the work was completed. I would be happy to recommend Mackay to other landlords.

Elaine · 21 June 2020

Agent replied · 20 June 2024

Thank you for your amazing words. We love to help our clients and it’s great to get such positive feedback Adam and Team Mackay Property

5/5

Google

From the moment I first spoke to Chloe on the phone I really hoped this would be the estate agents to find us our home.. her professionalism and positive energy made the conversation so natural and left me feeling excited to work with this agency. At our viewings Ollie made it so easy and answered all our questions fully with such honestly which left us feeling very confident with them as a company. We then dealt with Paul who again continued the brilliant service and helped us get the place we wanted. I couldn’t recommend this agency enough, so far we have been more than happy with them and how they have dealt with every step. They are friendly, informative and make it all seem easy. Nothing is ever a problem for them and they go out of there way to help you. They really do seem to be more than just estate agents and I hope to continue working with them over the years to come. Thanks for everything Mackay!!

Amy · 21 June 2020

Agent replied · 20 June 2024

Thank you for such a lovely review. We all love to help people move. We are so pleased you have been happy with our service.

5/5

Google

I purchased my flat through Mackay in 2018 and had a fantastic experience, so when I came to lease it earlier this year it was a no-brainer to go back to them. Rachel was fantastic and helped me through the leasing process which I'd never done before. No question was too stupid and they did everything they could to arrange viewings around my needs. Even now the property is let, they always reply to my emails straight away and are quick to resolve any queries that I have. I simply couldn't recommend them enough.

Tom · 21 June 2020

Agent replied · 20 June 2024

Hi Tom Thank you so much for your kind words. We have loved helping you. Adam & Team Mackay Property

5/5

Google

Mckay property has been fantastic from start to finish. We went to them because of reputation and it was well deserved. My family and I were selling our late father's home and as well as being compassionate to our situation, they were absolute professionals. They began by producing a 3D tour of the house, (which was a service other agents didn't provide) and put together a really detailed portfolio of the house. They were tireless in coming up with new ways to advertise the house. They kept us informed of all developments and were quick to get back to us with when we had questions. In tricky market conditions, they got us the buyer at the right price. Amazing service, so thanks to Adam and Micheal

Peter · 21 June 2020

Agent replied · 20 June 2024

Thank you Peter. Very kind of you to leave such a lovely review.

5/5

Google

We've been renting a property through Mackay Property for over 5 years and have been extremely happy. We have had no real issues with the property itself and have always been able to speak to friendly staff if we did need anything at all. I feel like they really care about their tenants and so ensure everything runs as smoothly as possible. Flat inspections are every 6 months and, as someone who suffers from anxiety, I've been nervous about them but I don't feel that anymore as Rachel is lovely. She's friendly and professional and I wouldn't hesitate to recommend Mackay Property to anyone. 😊

Emma · 21 June 2020

Agent replied · 20 June 2024

Thats such a lovely review. Thank you for your kind words we look forward to helping you with your home for many more years.

5/5

Google

I live abroad and wanted to purchase a flat for investment. The staff at Mackay visited some local flats, took photos between us we chose a suitable one. It was an excellent choice! After they had organised a few necessary repairs, tenants were quickly found. The rental department handled the tenancy agreement, inventory, referencing, etc., quickly and efficiently. The highly efficient staff managed the property for me, collecting the rent and sending monthly statements, as well as conducting quarterly inspections and sending photos and reports. Due to an unexpected change of circumstances, I decided reluctantly to sell the flat. I spoke to Adam in early January and the sales team started to handle the marketing. I asked him to try to find an investment buyer rather than put the tenants out of their home. An investment buyer was found in less than 4 weeks, so it meant the tenants could stay. Michael Brett handled the sale, occasionally assisted by Paul Johnstone, and the sale went through from start to completion within 6 weeks! Everyone I dealt with, both in the rental and sales departments, were always helpful, and polite, worked hard and gave their best attention at all times. I can’t commend the Mackay’s team, highly enough and will definitely contact them in the future when I want to purchase another property in the area .

Susan · 22 June 2019

Agent replied · 20 June 2024

Thank you so much for your positive comments. We were glad to help.

5/5

Google

Todd was fantastic. Came at last minute and was patient with all our questions.

Keisha · 16 March 2026

4/5

Google

Michelle was very helpful

Miller · 3 August 2025

Agent replied · 25 December 2025

Thank you for your positive feedback! We're glad to hear that Michelle was able to assist you effectively. Your satisfaction is important to us, and we appreciate your support. If you have any more comments or need further assistance, please let us know.

5/5

Google

Mackay and imparticularly Tracey were incredible. Tracey is probably one of the nicest and open people we have ever met and she went the extra mile to accommodate us. Very honest and really helped us come to our decision. After viewing so many other properties it became quite tiring and monotonous but after our viewing with Tracey, its no stretch to say that we left revitalised. It was a great experience and I would highly recommend Tracey and Mackay Property for any property purchase. Thank you.

Carl · 21 June 2023

5/5

Google

Really pleased with the service from Tracy at Mackays. We were looking to Purchase and had dealt with many agents over the 5 months. We found Tracey direct talking and kept communication flowing which we really appreciated. Dealing Mackays and Tracey was a breath of fresh air as we were losing faith with agents . We found our dream home via Mackays. Once our offer was accepted, we was put into a WhatsApp group which gave us direct contact with the whole team which is a great idea and keeping the customer service aftercare to us. Highly recommended.

Trevor · 21 June 2023

5/5

Google

Highly recommend Mackays - best estate agent in Sawbo! We received fantastic support and guidance throughout the whole process of our sale and onwards search for a property in the area, in particular from Michael and Adam. We are really excited to be to moving house tomorrow!!

Sarah · 21 June 2023

Agent replied · 24 October 2024

Thank you so much. Was a pleasure working for you on both sale and purchase.

5/5

Google

10 stars to the whole Team at Mackay Property but especially Alison their Sales Progressor who all worked professionally and doubly hard to ensure the sale of my beloved home was as smooth as possible -- despite tricky chains in these difficult, testing times. Highly recommended.

Laura · 21 June 2023

Agent replied · 20 June 2024

Thank you so much for your review!

5/5

Google

I wouldn't hesitate to recommend Mackay. They were quick to respond and always sorted any issue that I may have had. I recently moved out and they made it quick, easy and completely stress free under the circumstances, particularly Rachel who was/is a star. Gill is also lovely. If I am in the market to rent again I will certainly be using Mackay.

Carrie · 21 June 2020

Agent replied · 20 June 2024

Thank you so much for your feedback. We wish you all the best for the future and hope we deal with you again at some time in renting or buying or selling.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Mackay Property's Google reviews

Questions about Mackay Property

How many reviews does Mackay Property have?

Mackay Property's Sawbridgeworth office has 147 reviews across two platforms: 146 on Google, 1 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Mackay Property's rating?

Mackay Property is rated 4.8 out of 5 across all 147 reviews, and 4.8 out of 5 on Google from 146 reviews, checked 9 October 2026.

Where is Mackay Property's Sawbridgeworth office?

Mackay Property, 25 Bell Street, Sawbridgeworth CM21 9AR.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.