Leaders Lettings Sarisbury Green reviews

★★★★★ 5/5

Google

I just have finished my tenancy and Brittany has been great at communicating and going as a go between for me and the landlord, made check out experience easy and no more added stress! Thank you Brittany from the Salisbury green branch

Simon · 2 April 2026

★★★★★ 5/5

Google

This was my first time renting and it has been such an easy, hassle free quick process. From start to finish Justin was truly amazing and kept me fully informed, reassuring me and delivering outstanding customer service throughout. I would highly recommend Leaders and Justin, thank you for a fantastic, dedicated and smooth experience.

Gemma · 26 October 2025

★★★★★ 5/5

Google

My partner and I have been renting the same property through leaders for a couple of years now, and we've recently been assigned a new member of staff to assist us with this, Britney Rogers. Britney has been a big help to us in organising the terms of our continued agreement and also answering any questions we may have and just generally overseeing the situation to ensure anything that needs addressing is dealt with in a swift and concise manner.

Charles · 15 November 2024

★★★★★ 5/5

Google

I have used this branch for my previous house and Justin were always kind and helpful and patient with all my enquiries. Certainly 5 ✨ and certainly ask for Justin.😊 …

Banafsheh · 16 March 2026

★★★★★ 5/5

Google

This was mine and my partner’s first time using Leaders, and they have been one of the best estate agents we’ve used. We have mainly dealt with Justin who has been extremely helpful, attentive and has made a very stressful experience a lot less stressful. He replied to our questions the same day we sent them and he even let us have a second viewing so we could measure. Thank you for a super service and we would definitely recommend⭐️

Alex · 1 June 2024

★★★★★ 5/5

Google

We’ve been renting a property through leaders for a number of years now. Given all the press recently about bad landlords, I’m so happy that we have an agent. Sophie at leaders has looked after us brilliantly. We feel our property is well maintained, that the tradespeople sourced have been of good quality. Safety checks are carried out regularly and thoroughly. Most importantly, we are not made to feel like second class citizens because we rent. Our privacy is respected. Sophie is a really helpful, professional and caring member of the Leaders’ team.

Sarah · 17 March 2024

★★★★★ 1/5

Google

Terrible experience of a property management. Will not respond to my emails regarding abandoning tenants that left the property in a disgrace (tenants recommended by Leaders) and the money they owed. It's been 4 months and Leaders will not respond and are withholding funds that are legally needed to be used for IHT purposes. Helen Patton, Sarah Saunders, Karen Arkell - anyone. Someone please respond to my emails after so many months while you are still charging a management fee for not answering any emails or providing a minimum service. Happy to help sell or rent a property when they are getting a cut.

Katariina · 25 November 2025

★★★★★ 1/5

Google

Our experience with Leaders (Sarisbury Green branch) has been extremely disappointing. My wife and I viewed a property on Corvette Avenue, Warsash, with Justin, who was professional and helpful during the viewing. We made it clear that we were looking for a long-term home and were assured that this property was being re-let after a failed sale, with the landlord now intending to rent it out again. Based on this information, we proceeded with referencing through Goodlord, signed a draft 12-month tenancy agreement, and submitted all financial documents. Shortly afterwards, we were told the landlord wanted to change the term to 6 months because he intended to sell the property in 2026. This was completely contrary to what we had been told. We were further advised that under the upcoming Renters’ Rights Bill, we would have been able to stay for 12 months anyway, as fixed-term contracts would soon become irrelevant. This statement was factually incorrect, the Bill has not yet become law and would not have protected us from being served a Section 21 notice. After taking legal advice, we withdrew from the tenancy and requested a refund of our holding deposit. We were informed the refund might take a week due to a new “CRM system.” As of writing this review, over two weeks later, the money has still not been returned. The Tenant Fees Act 2019 requires holding deposits to be refunded within 7 days where a tenancy does not proceed, a legal obligation Leaders has failed to meet. To make matters worse, further research showed that the property had been listed as a short 6-month let and remained for sale with Leaders at the time we applied. That means we were encouraged to pay a holding deposit under misleading circumstances. As someone who works in CRM systems professionally, I find the explanation that a “CRM change” is preventing refunds deeply concerning. CRM software does not handle financial transactions, and citing it as a reason to withhold client funds suggests serious internal management failings. We have received only generic responses and apologies, with no clear resolution or accountability. Leaders has not only breached legal obligations under the Tenant Fees Act but has also failed in its duty of honesty and transparency under the Consumer Protection from Unfair Trading Regulations 2008. Our experience has been one of poor communication, inaccurate information, and unacceptable delays. Based on this, I would strongly urge anyone considering using Leaders, whether as a landlord or tenant, to proceed with extreme caution.

Bradley · 25 November 2025

★★★★★ 5/5

Google

Leaders, and in particular, Mr Justin Morgan, have been brilliant with me and have distinguished themselves as follows: a) From the outset, I found the online process from onboarding to getting my Tenancy Agreement very smooth, organised and professional. It was very easy to follow the step by step guide on their website with all tenancy-relevant information provided in a comprehensive manner; b) Justin Morgan was my representative and he was outstandingly brilliant. He initially reached out to me when he knew I was struggling to get an apartment in an otherwise crazy market. Otherwise, I was the one on calls the whole day to other estate agents and the only one who returned my call was Justin (thanks for this). In addition to this, I found Justin to be a great person to deal with who was warm, professional, knowledgeable and someone you could very easily start and carry a conversation with. He was helpful every step of the way and made himself available at all times. For example, in one instance, I contacted him on a Sunday as I had an urgent question, knowing full well he would not be working (to be fair, I was expecting an answer on Monday and only sent it on Sunday so I do not forget about it), but Justin was kind enough to respond back and guide me, which was very much appreciated and demonstrate his commitment to excellent client service and value; c) I also found the various Leaders brand affiliations helpful. Once again, thanks to Justin, I was put in touch with ancillary services I would normally need in my day-to-day life in my new accommodation (e.g Internet services etc) and it was easy to arrange for these. For example, I got a really good deal from Virgin Media and thanks to Justin for recommending them to me. I also found the deals on the Leaders website useful. Would strongly recommend their services to anyone looking.

Kay · 17 January 2024

★★★★★ 5/5

Google

Julie Salmon has looked after me throughout the process of finding a new rental house following the sale of my previous house. I contacted Julie in need of a quick turn around on a new rental property, Julie went absolutely above and beyond in securing the property that I wanted and has maintained great communications throughout. Words are almost not enough and has resulted in a relatively pain free and stress-less experience. Who can ask for more!!! Julie you are fabulous and will be dropping by with flowers in the new year.

Andy · 17 January 2024

★★★★★ 5/5

Google

I'm so fortunate to meet an angel 😇, sent by God at leaders, the angel is Justin Morgan, he's so help from the start till now, even though I have not collected the key for apartment, I can't wait, I have to write this review... please leaders do me a favour to increase his wages, he has really put smiles on my face, due to this, I have been recommended leaders to everyone I know look for apartment... once again thank you Justin, thank you leader for employing competent staff like Justin.

Bengold · 18 December 2023

★★★★★ 5/5

Google

I recently had a pleasure of renting a property from aboard, and I can’t thank Justin Morgan enough for making the entire process smooth and hassle-free. Despite being overseas, I was able to coordinate everything seamlessly thanks to his …

Vijaya · 16 July 2025

★★★★★ 5/5

Google

My wife and I recently had the pleasure of working with Justin Morgan to find a new rental property. From our very first interaction, we were impressed by Justin's professionalism, responsiveness, and willingness to go the extra mile. When we called to inquire about a property that appealed to us, Justin was able to arrange a showing for us on very short notice - just an hour and a half after our initial call! During the showing, we asked if pets would be allowed, as the listing said no pets. Justin made it possible and was able to get approval for our cats to live there as well. This flexibility and effort to meet our needs really stood out. Throughout the whole rental process, Justin was extremely communicative via both email and phone. He responded to all our queries promptly, usually within the hour or within minutes. His attention to detail and timely follow-up took so much stress out of this process. We are thrilled to have found such a knowledgeable and dedicated rental agent in Justin. He truly wants the best outcome for all parties involved. We would highly recommend him to anyone looking for their next rental property. Justin goes above and beyond expectations to ensure a smooth, efficient rental process.

Erleene · 20 August 2023

★★★★★ 4/5

Google

We have just left a property that we've enjoyed living in for the past nine years. The landlord chose to be somewhat difficult and refused to release our quite substantial deposit on completely unreasonable grounds. Abi Fluin was tasked to negotiate with the landlord on our behalf ahead of us otherwise going into legal dispute with the landlord. Abi worked tirelessly and as Iunderstand it, suffered some quite rude behaviour from the landlord, all the while remaining professional, composed and trying to seek a fair outcome. I am please to say that her efforts were rewarded and we have finally been given the good news that our monies will shortly be returned to us. I'd like to thank Abi personally for her calm, diligent and professional approach throughout this distressing time.

Ian · 21 July 2023

★★★★★ 1/5

Google

As much as the people at Leaders tried to help us, they are still bound by the wishes of the Landlord. We were naive and thought that an estate agent would provide us with protection from terrible landlords but we were wrong. We had a leaking boiler for months before the Landlord was forced to replace it once it was cut off by an Engineer, had no Gas Safe Certificate for over a month, was promised repair works that were never undertaken, had a long standing leak that took a very long time to be addressed and now the Landlord is attempting to charge £160+ for a radiator valve cap that is £1.50 at ScrewFix as he has had it quoted for the entire valve to be replaced and the system flushed. Just a warning to anyone who thinks that they will be protected more with Leaders than with a landlord direct.

Laura · 16 June 2023

★★★★★ 5/5

Google

I recently contacted Leaders about an overhanging tree in the garden next door to me. Leaders manage the said property. The tree has been a problem for a long time. Each winter the falling leaves block my guttering and completely cover my front garden and side car park. The tree has rarely been maintained. I am extremely pleased with the communication I had with Bethany Moss and Helen Patten who sorted out the problem for me. Bethany contacted the owner of the property with a quote from local tree surgeons and it was all resolved very quickly. The tree was maintained yesterday and is now much better for us and the tenant of the property. Both Beth and Helen Patten were very helpful and polite every time I contacted them. A breath of fresh air in this day and age. Many thanks to both of them for getting this resolved so quickly and professionally. Both ladies are a credit to Leaders.

Nigel · 16 June 2023

★★★★★ 5/5

Google

Justin Morgan has been immensely helpful. I've experienced two rounds of house-hunting as a tenant, now, in the Southampton area - and Justin has been by far the most supportive, pragmatic, constructive, and efficient estate agent that I have had the pleasure to work with. He consistently appreciates the significance of our needs; he quickly sees where the challenge is and is always prepared to implement whatever solution possible to offer the support we need. Always friendly, always responsive, always professional. So much appreciation for Justin, who is an asset to this company!

Nora · 16 June 2023

★★★★★ 5/5

Google

Superb experience with Sarisbury Green Leaders! Recently started renting a property in Hamble and Julie Salmon was extremely helpful in the process. I've been renting for 10 years, but never had such a great experience with a letting agency! She provided all the required information in every step on the way, kept us informed about what was happening while providing a warm and genuine touch. Happily answered all of our questions and explained everything thoroughly. I genuinely felt looked after and made the whole renting process very easy and simple. Definitely going to choose Leaders in Sarisbury Green in the future. Thank you for the great services!

AlBundy · 16 June 2023

★★★★★ 5/5

Google

I'm relocating to the UK and Justin was very responsive during the whole process and coordinated phone calls with the landlord so I could secure the perfect property. I had a hard time getting references secured as my company uses a 3rd party only verification process. He worked with me, the reference company, and HR to get everything sorted. I really don't think the checks would have completed without his due diligence. I'm looking forward to moving to the house soon and could not thank Justin enough

Bethany · 16 June 2023

★★★★★ 5/5

Google

I have recently had the pleasure of dealing with Julie Salmon securing my first time rental on a property. After having an awful time trying to purchase a property, the whole process with Julie has been an absolute breeze. She has been so helpful and understanding of my needs and communicates brilliantly. I couldn't recommend her enough if you are looking for a property to rent. Thanks Julie, you've been an absolute star! I just wanted to add that Justin has also been a brilliant help, I have asked lots of questions about the property and he has always come back to me the same day with the answers which is amazing and I have really appreciate all his efforts! You guys nailed it, thank you!

Carly · 16 June 2023

★★★★★ 5/5

Google

Leaders Sarisbury Letting Agents provided exceptional service in helping me find a place to live. From the initial inquiry to the final key drop after my tenancy, Justin was incredibly attentive and responsive, always available to address any questions or concerns I had. I highly recommend Leaders to anyone in need of a reliable and dedicated letting agent.

Sairah · 16 May 2024

★★★★★ 5/5

Google

Justin Morgan was amazing in supporting in sourcing our new home! He made the whole transition extremely smooth and easy. I could've not have asked for anyone better. Forever grateful for the support. Paula Valicher

Paula · 6 April 2025

★★★★★ 5/5

Google

The service we have had from start to nearly finish has been 1st class. The team are welcoming, friendly, on the ball in all matters and great communication skills. We have been 'burnt' before with other letting agencies before so we were wary. to start. They set our minds at rest with their service, knowledge of the area and the letting industry. We will welcome our first tenant in a weeks or so. A Big Thank you to Karen and Justin for their services and looking forward to a long and fruitful relationship.

Sue · 16 June 2022

★★★★★ 5/5

Google

I don’t normally do reviews but after the brilliant service I received from Justin, I felt it needed to be said. Justin is an absolute credit to your Estate Agency. Due to work commitments we had to move counties which is stressful in itself, but from the day of Enquiry to the end of the process, he has been there to assist us every step of the way. Justin’s professionalism shines and he is very responsive to any questions asked and always on hand to assist. He is patient and friendly and is so deserving of a 5* star review. Thank you Justin for helping us find our new home. All the Best.PositiveProfessionalism

Katrina · 16 June 2022