Trusted Agent profile · Sandwell
★★★★★
1,984 reviews across 3 platforms
22 Springhead, Wednesbury, WS10 9AD, Sandwell, WS10 9AD
Connells's office in Sandwell, at 22 Springhead, is rated 2.4 out of 5 across 1,984 reviews on three platforms, including 361 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
5/5
GoogleWe recently moved into a property. We were two households, a baby, and cats trying to find somewhere for us all so it was very difficult. Cally specifically, but all the team were absolutely amazing. The help and service made it all so easy and simple and we highly recommend them.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful staff at Wednesbury branch. Thank you for all your help.
Hi Kerry, Thank you for your wonderful 5* review! We're delighted to hear that our team at the Wednesbury branch was able to assist you effectively. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you to the team at Connells who have provided a great service selling our home. Ross is really easy going and a pleasure to deal with and special thanks to Joni for her tenacity. She had a difficult job dealing with our chain but got us there in the end and nothing was too much trouble for her.
5/5
GoogleA professional, friendly and very informative Estate Agents that kept me upto date with the sale of my property. Good value for money and with the great marketing service, sold my property within a few weeks of it being on the market. A big thanks to Ross and the team at Connells for the great customer service. Would certainly recommend to anyone.
1/5
GoogleBranch run by kids. No respect for customer. Was asked to leave premises as they had viewing to attend even tho I'd got questions about a property I was buying. Don't return phonecalls. Make out that you have to use thier mortgage advisors and solicitors.
Thank you Darren for sharing your comments, we are sorry you feel you have not had the great service we would normally expect. In order for us to look into this further please contact complianceresidential@connells.co.uk
5/5
GoogleExcellent Service from both Matt and Jordan who made the process of me finding a Flat to rent quite smooth and were always available to answer any queries I had. I would most definitely recommend Connells Wednesbury.
Thank you for leaving us your superb 5* review and recommendation Ron. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
1/5
YellDon't waste your time
If there was an option to leave 0 stars I would. The lack of communication here is shocking, No wonder they don't sell houses when you cant get them to answer a call. They don't respond to emails. We had serval show rounds that didn't turn up, which left us in the house waiting for hours due to no one in the branch picking up. We have left several complaints and they just say '' sorry about that''.
4/5
GoogleRecommend connells wednesbury for mortgages. Especially Jess who has delt with us through the entire procedure, keeping us well updated and informed as well as responding to all of our enquiries. She helped us through even when we thought about giving up. All of the staff are helpful, friendly and welcomingPositiveProfessionalism
5/5
GoogleLillie and Matt helped us throughout our moving process. They were friendly and helpful!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVultures bordering on harassment
Viewed one house with them over 6 months ago and they keep calling from two different branches despite being asked to stop. The other branch kept harassing to do a home valuation even when I said we weren't interested and at the time I didn't want to be rude but they kept calling when I was at work so booked in a valuation to get them to leave me alone then cancelled it online thinking they'd get the message. But they kept calling so I stopped picking up. 6 months later they're still calling and it's really getting annoying so I answer and ask them to take me off their list thinking that's the end of it. But guess what, they keep calling. If I get one more call I'm going to complain to ofgem or something because this is getting ridiculous
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GoogleAbsolutely brilliant and quick service! I went in never expecting I would get a new property so fast! Viewing on the Wednesday and was moved in the following Tuesday fantastic staff always happy to help :) ! Nathan is the gentleman who sorted the paperwork out for me and my partner can not fault the service at all would definitely use conells again.
5/5
GoogleConnells was very helpful in the sale of our property and buying our new house Jessica Evans keep us informed always very pleasant when we visited the shop and always very pleasant on the phone
Hi Paul Thomas, thank you for sharing your positive experience with Connells Wednesbury. We are delighted to hear that Jessica Evans provided excellent service throughout the sale and purchase process. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNever use Connells Estate Agents
We put our late Mother's bungalow on the market with Connells Wednesbury in August. We have have one waste of time viewing, the lady cancelled twice before viewing. Only to say the kitchen was not the way she wanted and would cost her to much to change. Even though there where enough pictures of the kitchen. We have reduced the property by 20k and still nothing even though Ross who came to do the valuation said they had people waiting for bungalows, probably sales talk. Since going into the 26 week contract with Connells other companies have offered the asking price but have had to back off due to the 26 week contract. Myself and my wife will be selling our house in the next 18 months but if Connells where the last estate agents I would not use them. Very lack of performance from them.
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
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Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
