Connells Wednesbury reviews in Sandwell

★★★★★ 5/5

Google

I had a great first time renting experience with connels and I was lucky to have such a lovely and helpful lady called Lillie get everything started for us from the house viewing to getting documentation sorted getting all the next steps ready, I couldn’t have asked for better. Lillie called and followed up on everything giving me a call updating me when she could keeping me in the loop. And I would also like to thank Matt for helping out too with final documents finalising everything for us. So thank you guys :)

Kerrie · 1 December 2025

★★★★★ 5/5

Google

I had a fantastic experience with Connells Wednesbury, especially with Jessica Evans, the Branch Manager. Jessica was professional, friendly, and always went the extra mile to make the whole process smooth and stress-free. She kept me updated at every stage and was always available to answer any questions I had. It’s rare to find such genuine care and dedication these days, I would highly recommend Jessica and the Connells Wednesbury team to anyone looking for a reliable and supportive estate agent. Wish you all the best Manuel Mesquita

Manu · 10 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Connells for renting a property, and I can honestly say it was a fantastic experience from start to finish. From my initial enquiry Lillie was incredibly helpful and responsive. They took the time to understand exactly what I was looking for and didn't waste my time showing me properties that didn't fit my criteria. What I particularly appreciated was their honesty and transparency throughout the entire process.They were always available to answer my questions, no matter how small, and kept me fully informed every step of the way. The application process was straightforward and efficient, and I was impressed by how quickly everything was processed. Since moving in, any issues have been dealt with promptly and professionally. Overall, I would highly recommend Connells Lettings Agency to anyone looking to rent a property. Their professionalism, expertise, and commitment to customer service are truly exceptional. A special thank you to Lillie and Matt for making the whole experience so positive and our gift box !

Belle · 9 August 2025

★★★★★ 1/5

Google

I had to change my review from 5 stars to 1. The reason is simple: while the rental process was ongoing, their service was excellent, definitely 5 stars. But the moment the contract was signed, they stopped caring. I faced several issues with the house. One of the hobs stopped working, and when I reported it, their response was: “The landlord says you still have three working ones.” That was their solution. Even worse was the way they handled the contract renewal. The landlord sold the property, which is understandable, but Connells never informed me. I only found out through a letter from the landlord. I tried contacting them several times, but they simply ignored me. Matthew, who was very kind and helpful during the signing process, completely ghosted both me and my wife when we needed support. No return calls, no email replies. There was also a woman named Lily who kept saying, “I’ll check and call you back.” She never did, unless it was something that benefited them. I strongly recommend avoiding renting through them. This is not the kind of after-sales service you want when it comes to something as important as your home.

Rennan · 2 August 2025

★★★★★ 5/5

Google

I recently sold my house in Wednesbury with the help of Connells. Jess, Laura, Reece, Shanel and Joni were all very helpful and kept us informed throughout. They helped move the process along, which reassured us a lot since we live abroad and were selling from a distance. Would definitely recommend.

Vicki · 2 January 2026

★★★★★ 5/5

Google

Connells in Wednesbury helped me to sell a property that was a really awkward situation with my difficult ex partner. The property sold 3 times in total (this was no fault to Connell but my ex dragging his feet) and each sale was very quick and I couldn't fault Connells at all. They re advertised each time very quickly and the property sold in less than a week. They helped me each step of the way and genuinely went above and beyond to secure my sales each time and helped way more than they needed to with my individual circumstances. All staff were amazing but particularly Jessica Evans she was an angel through the whole process and made a massive difference to me. Highly recommend and really competitive fees aswell which was a bonus! Forever grateful! Thank you xx

Gemma · 1 February 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Google

Very disappointed with our remortgage process with Connells Wednesbury. We used Connells to get our first mortgage around 2 years ago and the lady Sarah was amazing from start to finish, the process was a breeze. She has since left the branch. We had a representative from Connells come out to give us a valuation for a remortgage. When she gave us the figure (based on other sold properties in the area) we were under the impression is was assured we'd get remortgaged at that value or extremely close. We wanted to proceed and from there it went downhill. We had to constantly chase the person at the branch for updates on lenders. The person we were dealing with from the lender we made many mistakes in documents, which we had to correct him on numerous times. The surveyor that came out (very negative attitude and quite poor customer service skills) was surprised at the valuation given to us, and ultimately valued our house £30k lower than that suggested by Connells. Ultimately we decided not to proceed and feel like we were misled by Connells when given the valuation at the start. Wasted money, time and constantly chasing for updates was a stressful process. Definitely not using this branch again in future.

Daniel · 25 August 2024

★★★★★ 5/5

Google

All the staff were friendly and helpful, especially Lillie and Matt. They both were helpful with my renting a Bungalow and explained every step for me . And I'm confident that, if i have any questions or queries in the future, they will be more than happy to assist.

Mark · 19 September 2025

★★★★★ 5/5

Google

A very big thank you to all at Connells Wednesbury. We were on a long road to sell our house but the team at Wednesbury were absolutely brilliant along the way, especially Shanel who dealt with so many of my calls. She always made sure she was able to provide us with any relevant information she was able to. Would definitely recommend. Once again thank you so much.

Narinder · 20 January 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Cannot fault this letting agents, especially Jordan, who kept me updated with step of the letting process and has been polite, friendly and welcoming since the second we met. She explained everything clearly has been an overall star throughout this letting process. I would 100% recommend connells Wednesbury to anyone who needs to find somewhere to rent. Thank you Jordan, for all the hard work and reassurances. You definitely helped ease the stress of finding a new home for myself and my children.

Nicola · 26 June 2024

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with the whole team at Connells Wednesbury in my first buy to let purchase. We looked at various properties and liaised with the lettings team to see which would be a good investment. Following that we had our buy to let mortgage arranged by Joni, who was great, always available for any questions, and got us a deal better than we could get with our current lender. Completion took place within 12 weeks, thanks Jess and the team, and we had tenants moved in within a week of completion. Literally, all under one roof! Looking for my second investment with them right now. Highly recommended. Sar

Sarah · 3 July 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I have been dealing with Lillie from Wednesbury, I have received great service, very professional and she has addressed any concerns I’ve had, I would recommend Lillie and I will use her again in the future.

Rachel · 1 October 2025

★★★★★ 5/5

Google

Our property was on the market with another agent and we didn’t have much luck. Jessica came out and we had viewings within 2 days and managed to secure us an offer over the asking price. Jessica was extremely professional and understanding. She kept us up to date throughout the whole process and made it a breeze.

Luke · 18 January 2025

★★★★★ 5/5

Google

I sold my house with Connells recently and I was very pleased with how things were dealt with from start to finish. I’ve dealt with some really below par estate agents in the past, but Connells and Jess were far from that. The process was pain free and Jess was fantastic throughout. Couldn’t recommend more highly.

Louis · 17 January 2025

★★★★★ 5/5

Google

Jess at Connells has made the process of selling my property incredibly smooth and stress-free. Her professionalism, clear communication, and dedication ensured everything was handled efficiently from start to finish. I couldn’t have asked for a better experience and would highly recommend Jess and the team at Connells to anyone looking to sell their property.

Christopher · 20 January 2025

★★★★★ 4/5

Google

I have bought the second property from Connells. Everyone was amazing and excellent communication with Jess as always. She always goes extra mile to make experience smooth. I will always recommend Jess as she understands your needs and support appropriately. She definitely went above and beyond my expectations this second time and nothing was too much trouble when help was needed. Success buy as a result! Other mentions including Nichola and Navneet as well as Ross the boss, all are very friendly and professional. Definitely recommend for buying from Connells but the only down side is solicitors; have your own solicitors as the one they use is neither professional nor budget friendly.

Khushi · 25 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026