Trusted Agent profile · Sandwell
★★★★★
1,984 reviews across 3 platforms
22 Springhead, Wednesbury, WS10 9AD, Sandwell, WS10 9AD
Connells's office in Sandwell, at 22 Springhead, is rated 2.4 out of 5 across 1,984 reviews on three platforms, including 361 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
1/5
TrustpilotConnells - the most unprofessional estate agent in …
The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to way of communication with me (never come back with the feedback after viewings, never calls you back when you leave a message). Please don't waste your time with Connells
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
1/5
TrustpilotFalse advertising, lack of communication and professionalism
Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..
5/5
TrustpilotGreen lane Wigan visit
Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
1/5
GoogleI'd have given a 0 for the extremely un-bothered, arrogant attitude of the lady ( I don't want to name shame). After not giving the right address, we were looked down for getting to the property late for a viewing! We spent almost half hour figuring out where the plot is ! Who gives plot number when you have an assigned door number! Ridiculous service! I hope no one else endures the same service as what I got!
We are very sorry to hear about this and we hope your next viewing with us is more successful. If you would like to provide any further details on this please send to socialmedia@connells.co.uk and we can make sure the Manager is informed.
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.
5/5
GoogleWell it was a bit of a wait in the current climate to get new house and the entire exchange process . Connell's Ross and Robbie were very patient with everything and assisted me whenever required. Thanks to the entire team at Connells and I would recommend them to anyone.
2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
5/5
GoogleThanks to Ross Nicola they are so helpful buying house Again thanks connells Wednesbury helping me buy house even the evening appointments weekend viewingPositiveProfessionalism
Hello, thank you so much for taking the time to provide our team with a 5-star review. We are so happy to hear the team helped you with great service. We wish you all the best for the rest of your sale. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
5/5
GoogleI sold a house with these agents earlier in year. Very professional approach. Sales chasing was good and they kept me up to date with the progression. The manager Ross is very down to earth and pleasant to deal with. I have used other agents in the past but have learned that there is more to selling a house that merely agreeing a sale.
4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
1/5
GoogleProbably the worse customer service ive ever encountered. Your deposit is not secure , no one wants to know if your rented property is in bad condition. I had no hot water, damp was so bad its cost me a settee , chair , clothing and shoes. This was at 63 hall st, Darlaston. You dont even get any correspondence to let you know one way or other about your deposit. Their complaints department tells you , to contact landlord, yet all dealings are dealt with by Connells and i cant get contact details of landlord. Ive now had to start legal proceedingst get my deposit and compensation for loss of personsl belongings due to the damp. Just appalling way to do buisness.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
1/5
TrustpilotConnells Malvern- Awful Experience
Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.
1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
5/5
GoogleAs a first home buyer ,was very nervous and overwhelmed about the process and price. I’m very satisfied with the service the provide. So, Wednesbury connells the best Estate & Mortgage services. Hard working, very professional team. Specially Thanks Surah, Nicola , Ross and Chris . Highly recommended.
5/5
GoogleGreat help and all process was fast and easy. Thank you
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
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Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
