Connells Oldbury reviews in Sandwell

★★★★★ 5/5

Google

Very happy to have chosen Connells; had a great experience with both Andrew and Chloe, can not recommend them enough. The turnaround from enquiring about renting my property to getting it rented was so swift and hassle free.

Harpinder · 11 December 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Google

Harley was absolutely outstanding start to finish and chased sellers when required without her we would never of moved!!! Highly recommend thank you connells!

Brad · 23 September 2024

★★★★★ 5/5

Google

EXCELLENT SERVICE Mark is an assett to the company as he did everything as he said .From the very first visit he has been very professional ,confident and contacted me as and when there were viweings and he was able to secure the deal in the first viweing only.He is very kind and humble gentlemen.i would 100% recommend connells to anyone needing to let their house . OUTSTANDING

Dolly · 10 January 2020

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Trustpilot

Awful to deal with

We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.

Kerry · 25 July 2025

★★★★★ 5/5

Google

I'm absolutely loving my new home! The entire experience with Connells staff was top-notch - from the renting process to move-in day, everything was seamless, smooth and stress free, The welcome box gift was a lovely surprise, The property itself is stunning - beautiful building, great interior, and the environment is so peaceful and quiet. I'm thoroughly impressed with the attention to detail and care shown by “Andrew and Jones” throughout the process. Highly recommend Connells to anyone looking for a hassle-free and wonderful living experience 🙌🏠❤️

Daniel · 25 July 2025

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Andrew and Jess are the best when it comes to rentals. They are very knowledgeable, professional and extremely polite. They always have the right answers and put a smile on your face. The best thing about Connells Oldbury Lettings is that they are always 10 steps ahead and kept me updated at all times. Thank you Andrew and Jess!!!!!!!!!!!!!

Jus · 24 October 2021

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Connells

Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.

Sanjay · 4 June 2026

★★★★★ 5/5

Google

My experience with Connell Agent Oldbury is so great, courtesy of Andrew and Jessica, they are always ready to respond and keep you posted in everything, they made everything so easy . You guys are so amazing, I am giving you 5 🌟 🌟 🌟 🌟🌟. I will not hesitate to recommend anyone who might need your property to you. So happy with my experience with Connell Agent Oldbury.

Clara · 24 October 2023

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

Greg and the team helped us sell very recently. Professional and reliable - everything you want from an agent. Highly recommended

Michael · 24 August 2024

★★★★★ 1/5

Google

I had made an offer to buy a house through them, I made an offer that was accepted and the mortgage was accepted too, then all of a sudden they said someone made a higher bid then I kept increasing my bid and sent them in writing that if anyone makes a higher offer I still want the house. I showed them a £60,000 deposit. They kept saying after every bid (every hour) to show the deposit again even though the asking price only increased by £1000 each time. The completion took 8 months so it is completely disgraceful that they humiliated me by repeatedly asking me to prove that I had the money even after seeing my deposit. This is completely unacceptable, he gave a rent evaluation of £750, the rent evaluation for a 1 bedroom flat in the neighborhood was £650 which does not make any sense. The buyer of the house has now got the house on rent for £1150. This is the reason why he gave such a low mortgage.

Dilbag · 27 January 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

I just want to say a huge thank you to Jessica and Andrew who help my friend to find a new place. They were friendly, understanding and professional. I would definitely recommend them in the future.

Tatanya · 24 October 2023

★★★★★ 5/5

Google

Initial conversation with Andy, honest and upfront about their fees, agreed with a Full Managed Let. Day 1- taken photos, Day 2 - suitable tenant found. Two weeks later, everything completed. The pace, efficiency and hardworking effort to complete and carry out all the necessary checks was amazing! Also kept me informed and advised throughout. Thanks Andy and Jess, I would definitely recommend these individuals from Connells (Oldbury).

Injil · 24 October 2023

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026