Connells Oldbury reviews in Sandwell

★★★★★ 5/5

Google

Chloe and Andrew have been absolutely fantastic to work with. I recently moved from managing my property myself as a private landlord to using their fully managed service, and it has made a huge difference. Communication has been clear and straightforward throughout, and everything has been handled quickly and professionally. You really do get what you pay for, they’ve taken the stress out of the process and achieved a very quick turnaround with new tenants. I wouldn’t hesitate to recommend Chloe and Andrew to any landlord looking for a reliable, hands-off management service.

EReviews · 11 December 2025

★★★★★ 5/5

Google

I would like to take the opportunity to say a MASSIVE thank you to Harley at Connells estate agency in Oldbury. She went above and beyond with my purchase. She continually put the time and effort in to chase up all my enquiries, nothing was ever to much trouble. She is a diamond 💎 I would certainly recommend Connells for their efficiency. I am very happy in my new home but if I ever consider to sell it in the future I would be choosing CONNELLS IN OLDBURY.

Angie · 3 November 2025

★★★★★ 5/5

Google

Overall my experience with Connells in Oldbury has been positive and smooth sailing. I’ve had the pleasure of working with Gurpreet and Lauren in securing my home as a first time buyer; an experience which can be daunting to most, but their guidance throughout my journey has filled me with confidence and reassurance. Right from the start, Gurpreet was on the ball and attentive to my needs. She took the time to understand what I was looking for in a property and was really informative and knowledgeable throughout. I definitely felt as though my best interests were always the top priority. I had my first property viewing with Lauren, who was professional and inviting. Her communication was always prompt and clear and no question was ever too small or silly to answer; any updates felt like having a friendly chat rather than conducting business. It was the reassurance I needed. What stood out the most was their honesty and dedication. They offered genuine advice, never pushed for a quick sale, and clearly had my best interests at heart. Thanks to their hard work, I found the perfect home and the process felt smooth and stress-free.

Clayderman · 20 October 2025

★★★★★ 5/5

Google

Exceptional service and support i had and outstanding experience with Gurpreet from the beginning. She was professional knowledgeable, and incredibly patient she guided me through every step of the mortgage process, answering all my question and ensuring I felt confident in my decision, what stood out the most was her ability to secure a competitive rate and tailor the mortgage to suit my needs perfectly the communication was seamless and always felt like priority i highly recommended Gurpreet to anyone looking a stress -free and efficient mortgage experience thank you for making what could've been adaunting process smooth and straight forward!

Tash · 20 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with Connells Estate Agents Oldbury, especially with Gurpreet Kaur who helped arrange my mortgage. Gurpreet was professional, knowledgeable, and incredibly supportive throughout the entire process. She took the time to explain everything clearly, kept me updated at every stage, and made the whole experience smooth and stress-free. I really appreciated her friendly approach and attention to detail. Highly recommend Gurpreet and the Connells team for anyone looking for mortgage advice or property services!

Bhagwinder · 27 October 2025

★★★★★ 5/5

Google

We had a brilliant experience with Connells Oldbury from the start. They're all very responsive, friendly, and accommodating. Viewing the property felt very free and not at all pressured, with Andy (Lettings Manager) keeping his distance to allow us to roam freely at our own pace, while being on hand for any questions - This really was the best viewing experience we've had! The referencing process handled by Chloe was rapid and smooth, as was the moving in process. They even provided us with a lovely welcome package on the day we moved in. If we decide to move again in the area, Connells Oldbury will absolutely be our first stop. Everybody is so lovely and professional.

Paul · 2 September 2025

★★★★★ 2/5

Google

Had a viewing booked for a house. Booking process was fine but when viewing the house the landlord let me in and the agent was 10 minutes late. Property was in filthy condition to start. Many cowboy jobs around the house I was told to just ask the landlord. A vent was duct taped up and painted over (no joke). Big rug down to hide missing kitchen floor tiles. Ceilings bent down and inwards. The agent from Connells barely answered any questions, gave really blank answers and when asked about black mould growing in the property just said “we wouldn’t put a property with mould on the market” when I was POINTING at the mould in the property. She just ignored me. Unmistakeable mould - my old flat had the same issue. When I asked her about the price she told me the landlord makes it. I asked the landlord and he told me to ask her. Frankly shocking a dirty house with holes and broken tiles and mould is being priced at 1,100pcm. This viewed last week and property still on website at same price. Viewed a house down the road, different agent, far bigger and far better condition priced only 950…

Hannah · 2 June 2025

★★★★★ 5/5

Google

I would highly recommend Connells to everyone who is looking to buy or sell their house I would specially thank Gurpreet she been so helpful throughout the process. She not only helped us with the house purchase but also she did help us with the home insurance , health insurance, arranging Will everything. Again many thanks to Gurpreet

Kaur · 7 January 2026

★★★★★ 5/5

Google

Lauren is one of the best agents which we ever had to deal with . She is the reason we was able to buy our dram house , She always answered her phone / emails and she explained with patience step by step even if was not her job what to do next I don’t even know how to thank her enough Thank you Lauren ♥️♥️

Bogdan · 20 October 2025

★★★★★ 5/5

Google

We were selling an old house and buying a new build house, Lauren kept the communication flowing between all parties, our sellers agent even commented that we were lucky to have Lauren on our side as she was so ‘on the ball’. Thanks Lauren and everyone at Connells.

Nick · 11 December 2025

★★★★★ 5/5

Google

I cannot thank Andrew Jones and Chloe George enough for all of their hard work as well as their attentiveness towards myself and the process of moving in. They were incredible every step of the way and I cannot have done any of it without them! Beyond outstanding ❤️

Robyn · 4 November 2025

★★★★★ 5/5

Google

Recently sold our house through connells Oldbury, throughly please with all staff we dealt with, in particular Gregg who helped us navigate a large amount of offers which we found really overwhelming alongside quickly dealing with any communication issues within our chain at the speed of light. Thank you

Tyme · 2 September 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

As first time buyers the whole experience was very daunting to begin with. However, our mortgage appointment with Any was seamless and super helpful in keeping us informed. The process for our purchase took 6 months and we cannot thank Harley enough she was so supportive and there whenever I need to speak to her about anything and was always so helpful! We also was in touch with Lauren and Daniela during our purchasing and they was also a great help. You are all such a credit and we cannot thank you all enough!

Emma · 26 May 2024

★★★★★ 5/5

Google

As a first-time landlord, I have been really impressed by the Connells Oldbury team. Andrew and Jessica were absolutely amazing, providing a very professional experience, and they had the patience of a saint with all my questions! My work life is generally very busy, and I do not have the time to research or the resources to ensure a proper let of my property. However, Andrew and Jessica were always on hand to explain the process and ensure everything moved along smoothly. The whole process from start to finish was really easy! Highly recommend and hope to work with you again!

Neeru · 26 February 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Andrew and Jessica went above, and beyond for me, they took the time to understand what I needed. they had the answers to all my questions which made me feel very confident. As this was my first time renting a place . The whole process was very quick and they kept me in the loop which was much appreciated. I couldn’t be happier with my 2 bedroom apartment and I have already recommended a few of my friends as I think they are amazing. And very thankful to have dealt with them.

Awa · 28 December 2023

★★★★★ 5/5

Google

I highly recommend Nav Kaur for anyone looking to buy their property. her professionalism, clear communication, and in-depth knowledge of the market made the entire process smooth and stress-free. She was always responsive to my questions and concerns, guiding me through every step with patience and expertise. Overall, I'm beyond satisfied with their service and would wholeheartedly recommend them to anyone embarking on their home-buying journey. Thanks to Nav Kaur & team support!

Rahul · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Excellent and Exceptional service. Andy the letting managers was so helpful throughout the entire process, quick to respond to any emails and always finding the time to speak with us about the process. Also Chloé the letting negotiator was efficient and on the ball when it came to finding the right tenant and processing all the relevant paperwork. I can’t recommend this team and this branch enough as they take the stress out of letting/ selling/ buying your next home.

Owen · 16 September 2025