Trusted Agent profile · Sandbach
★★★★★
1,306 reviews across 2 platforms
27 High Street, Sandbach, CW11 1AH
Butters John Bee's office in Sandbach, at 27 High Street, is rated 4.3 out of 5 across 1,306 reviews on two platforms, including 268 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandbach.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotGreat service once again
It would have been easier to build the house from scratch than buy this one. Everything that could go wrong did! Throughout it all Diane ensured that everyone was kept up to date with what was happening and followed up on every email i sent straight away. I have bought and sold several houses through Butter John Bee over the years and their great service keeps me coming back every time.
5/5
TrustpilotLiz Thompson : Butters John Bee
Been speaking to Liz Thompson over the last couple of months to pay back my arrears. She has put me at ease and been very helpful. Need to be more people like this at Butters John Bee.
Good morning Oliver, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotButters John Bee have been exploiting a charity
Butters John Bee have been exploiting the COVID situation to deceive a charity into letting a property not fit for purpose. Avoid at all costs, they are unscrupulous and will take your money without a second thought.
Dear Wam, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleVery professional service from Jess.
Thank you for your 5 star review for Jess, she is very passionate and dedicated to the processes! If you need anything more please do not hesitate to contact her directly on 01270 768919 or email jessicajinks@bjbmail.com - we hope to hear from you soon!
5/5
TrustpilotEllie Ratcliff - very efficient
Ellie Ratcliff has been very helpful, professional and diligent in order to successfully manage a recent change of tenancy.
5/5
GoogleVery happy with the service I received from Suzanne. Answering queries and responding quickly. Many Thanks!
Thank you for the kind review, it was a pleasure to help you with your sale. Wishing you all the best from Suzanne and the rest of the BJB Sandbach Team.
5/5
TrustpilotSophie from Winsford branch
Sophie from Winsford branch has been fantastic. With great advice and knowledge. Highly recommended
Thank you for your kind review for Sophie. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotMet Lydia on a viewing
Met Lydia on a viewing, she was very helpful and knowledgeable. She kindly answered all my questions with an impeccable degree of professionalism and courtesy. I would return to Newcastle branch thanks to her overall customer experience.
Ben Gleave, we are glad we could help!
5/5
TrustpilotExcellent service by Luke and…
Excellent service by Luke and Charlotte, who found us a tenant during lockdown in less than a month from completing a purchase. Very comprehensive referencing service. I would highly recommend BJB for both sales and lettings.
Dear Maria, Thank you for your five star review regarding Luke and Charlotte. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotRecent Viewing
We recently viewed a property for rent. Grace from Hanley conducted the viewing with us and she was excellent. We found her to be friendly, knowledgeable,and professional in her manner. Overall a very positive and enjoyable experience.
Hello Heath,Thank you for your kind review about Grace, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI spoke to Molly recently on the phone
I spoke to Molly recently on the phone, she was an absolute delight and extremely helpful! Thanks Molly
5/5
TrustpilotPortal problems
I needed help and information relating to the portal. Carol Yearsley was of great service.She did an excellent job.
5/5
TrustpilotLots of helpful advice
Have used BJB to let my second property after bad experiences with my other letting agent. Had nothiing but help and advice from Jenna at BJB Winsford even before I agreed to use them on my second property. When my first property becoomes vacant I'll be using Jenna to manage that one too. I would recommend anyone with a property to let to use Jenna and BJB.
5/5
TrustpilotButters John Bee - Newcastle under Lyme
Second rental with BjB Lettings and same impeccable service from a professional team lead by Chelsea Woodroffe. The letting company who has the solution to find the best place for you to live. Highly recommend this company!
Dear Flo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotExcellent service at Butters John Bee
Excellent service at Butters John Bee, Winsford, efficient and achieved an incredibly quick sale for me within first week of property going to market. The team are extremely professional and very knowledgeable about the local market. Definitely recommend.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Winsford estate agents
5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to my emails or calls over any concerns I have with my property.
5/5
TrustpilotSpoke to Molly Farrelly in property…
Spoke to Molly Farrelly in property management today .... great help and a credit to your company
5/5
TrustpilotFantastic service
Absolutely fantastic service highly recommended Property Manager Stacey very professional would definitely recommend this company to any landlord
5/5
GoogleWe have had a very good experience with Butters John Bee. They were always very professional and willing to help. Diane at the Sandbach branch has been very helpful. We will use again. Can recommend.
Thank you very much for the feedback, it is much appreciated. Best Wishes Diane
5/5
TrustpilotDeborah Birks
I contacted butter with an inside regarding a payment I made. Deborah Birks dealt with my enquire and I would like to say that she was absolutely amazing very professional land helpful. Thank you very much.
Hello Danniie,Thank you for your review, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotHighly Recommended
As this was my first move, as a widow, I was extremely nervous. Each person I spoke to at Butters John Bee was very helpful and friendly making my love a surprisingly enjoyable experience. Mrs Taylor, Stafford.
Hello Mrs Taylor,Thank you for taking the time to leave us such lovely feedback, it has been a pleasure assisting you with your sale.We hope you enjoy your lovely new home!Many thanks, BJB Stafford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Sandbach won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandbach.
