Trusted Agent profile · Salisbury
★★★★★
1,883 reviews across 2 platforms
46-50 Castle Street, Salisbury, SP1 3TS, SP1 3TS
Connells's office in Salisbury, at 46-50 Castle Street, is rated 2.2 out of 5 across 1,883 reviews on two platforms, including 194 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Salisbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
5/5
GoogleHayley was straight talking and honest in her valuation. Very personable, I would recommend her.
Thank you for your amazing review! We strive to provide honest and transparent valuations while making sure our clients feel comfortable and heard. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a fantastic experience with Crystal, made the move into our rented property smooth and effortless. Excellent communication and prompt responses making for a quick turnaround and get us into our dream rental house!
Thank you for your kind words! We are thrilled to hear that our team, especially Crystal, provided a smooth and effortless move for you into your dream rental house. We strive for excellent communication and prompt responses to ensure a quick turnaround for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotParkway
Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home. Natalia and Stew
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
5/5
GoogleExcellent service. Regular updates making our purchase incredibly easy - There was never too much too ask.
Thank you for your kind words! Providing excellent service and making the purchase process easy for our customers is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
1/5
TrustpilotLandlords - look elsewhere
Landlords, look elsewhere! Rent collection works, but everything else with Connells Property Management has been a shambles. I experienced falsified inspection reports, requests to approve unlawful actions, ignored rent reviews for over a decade, questionable inventory and reference practices and unauthorised spending. Communication broke down to the point tenants dealt with me directly, making Connells fees a waste of money.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
5/5
GoogleCrystal Amber Lee is quick empathetic and very helpful. Overall very good experience to get the better property. Staff very helpful
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
1/5
TrustpilotVery poor experience with Connells
Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges. I also had major problems getting my deposit refund, with poor communication and conflicting information from staff. The whole process has been stressful and frustrating. I will not be using Connells again.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse. They significantly undervalued it even after comparable evidence was supplied to them. The house in question is on the same street as my own and I have been informed by various other companies that this should have been used. Stay clear of this company, ideally check that this company will not be providing any valuation reports on your properties..
5/5
GoogleA fantastic service by Connells Salisbury. A massive shout out to Ben who is just starting his career in the Agency; an absolute asset to the team and wish him every success in his career with property. I look forward to working with you again soon.
Thank you for taking the time to leave us this amazing 5* review Nicholas. Kind regards Lucy, Customer Relations.
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍 Thank you so much guys much appreciated
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.
1/5
TrustpilotConnells is a terrible agency that you should not work with
Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms. Most importantly, the 'Break Clause' details provided by the agency were highly misleading. Even the Landlord, the Agency, and we (the Tenants) all had different understandings of the move-out dates due to their poor communication. While most professional agencies help find new tenants to allow flexibility, Connells only focuses on forcing you to stay until the last possible second, regardless of your perfect tenancy record. They do not care about the human element or the financial strain on tenants; they only protect their own interests. Save yourself the stress and avoid Connells at all costs.
1/5
TrustpilotAvoid,avoid on all costs
Avoid,avoid on all costs I just rented a property from them and they said it will becleaned all work will be done We received keys the house is filthy, no paints for dirty walls, broken toilet contacted them to fix but been a week no response, Please avoid renting through connells.
5/5
GoogleExcellent experience with Crystal who was extremely helpful, she ensured that our transition into our new home was easy and enjoyable, would highly recommend!
Thank you for the positive feedback! We are thrilled to hear that Crystal provided exceptional service and made your transition into your new home smooth and enjoyable. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
5/5
GoogleWriting a review to say thank you to Aidan for really going over an above when helping us get everything sorted for our move into our new flat. I had an issue with a contractor accessing the flat and thanks to Aidan helping me out and getting to the flat to open up I saved a costly rescheduling fee. Much appreciated.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency. At 4pm (5 hours after my viewing was booked for) they phoned me back but had no idea why, only that they had a missed call from me!! I explained what had happened but the response was "sorry that property is now sold". No cancellation text or email was sent to me.
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism. I was subjected to undue pressure to make an immediate decision to pay a holding deposit for a rental property; paid the holding deposit and agreed on a move-in date. At the time of writing, it is the day before the agreed move-in date and I have received no information whatsoever, not even to say that the tenancy won’t be going ahead. When I requested an update earlier in the week, I was told that Connells are busier than other estate agents; that it’s perfectly normal to want a decision during or immediately after a viewing a property that had been advertised for some weeks; and that it’s perfectly normal for estate agents to provide no further information because they are busy. I’m now left in a situation where I have packed all of my belongings with nowhere to go and a holding deposit paid. I have had far better experiences with estate agents such as James Lawrence, Vision Properties etc and would recommend them over Connells. Avoid at all costs!
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us. Without any warning, communication, or opportunity to respond, the property was sold behind our backs. Had we been properly informed, we would have acted immediately. Instead, we were left completely unaware and have now lost the home we had committed to. The lack of communication, professionalism, and basic courtesy throughout this process has been appalling. We are completely livid with how this has been handled and extremely disappointed in the estate agent’s failure to keep us properly informed.
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Tell us what you need and we'll put you in touch. Connells Salisbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
