Connells Salisbury reviews

★★★★★ 5/5

Google

I can definitely recommend Connells if you are looking to sell your property, Matt and his team looked after me so very well and kept me up to date on how my sale was progressing! Nothing was too much trouble and was very supporting when needed. Thanks again Matt you are truly worthy of a 5* rating.

Peter · 17 February 2026

★★★★★ 5/5

Google

We recently had a viewing at a property and Darcie was fantastic, very knowledgeable about the property answering the questions we asked. Her communication skills were also great when she phoned me to book the viewing and take some details off me.

Rowan · 10 June 2026

★★★★★ 1/5

Google

My wife had a lengthy conversation with one of your agents on 19 June 2026 regarding a property we had seen on your website, which was available on a shared ownership basis. Following that discussion, we arranged an appointment for 22 June 2026 at 2:00 pm for a viewing and to discuss the relevant formalities. We expressed our interest because we know that we meet the eligibility criteria. Before booking the appointment, I had also mentioned that although the listing stated a 10% deposit, I would be comfortable providing 20, 30% if required. However, approximately two hours before our scheduled appointment, I received a call from one of your agents informing me that another buyer had made an offer on the property. I was then told that the viewing would only proceed once my eligibility had been assessed. This gave the impression that, while no buyer had been found, we were welcome to view the property, but now that another interested party had come forward, our appointment was no longer being treated as a priority. I had specifically cancelled my work shift to attend this appointment, as this was the only available time offered to us. What I find disappointing is that another buyer appears to have been given priority before our eligibility had even been assessed, despite the fact that we had already registered our interest and arranged a viewing. I fully appreciate that properties attract multiple buyers, and I have no issue with someone else purchasing the property. However, once another buyer had made an offer, it would have been courteous and professional to inform us immediately, rather than waiting until just two hours before our appointment. I was also disappointed by the manner in which your agent handled the call today. The tone and attitude during the conversation gave the impression that they were not genuinely interested in meeting with us or assisting us further. Rather than feeling that our enquiry was valued, it felt as though our appointment had become an inconvenience. Such an approach, combined with the short notice and lack of communication, came across as highly unprofessional. ,In my experience, other estate agencies have been far more organised, responsive and professional. I would strongly encourage improvements to your customer service and communication processes so that prospective buyers are treated fairly and their time and commitment are respected.

Maxwell · 10 July 2026

★★★★★ 5/5

Google

Crystal-Amber Lee was the most helpful! She was there for any questions I had as a young tenant, and always gave the best advice!! :)

Leonie · 10 August 2026

★★★★★ 5/5

Google

First of all, thank you for all your support and kindness.All my worries related to the mortgage were looked after really well, especially Karl, he has been extremely reliable ,approachable and helpful throughout the process .I would recommend the service to anyone who needs help with mortgage .

Ann · 17 February 2026

★★★★★ 5/5

Google

Karl was absolutely amazing in helping us secure our mortgage. He provided outstanding service, and we couldn’t recommend him more highly!

Nikita · 10 August 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

In the fast paced world of machines Connells has been amazingly human!! The combination of empathy from Salisbury Brunch and smart contemporary systems they offer has made stressful experience enjoyable. Alex and Crystal are companionate, fare and knowledgeable. Despite complex issues with concil and private rent they have not been fazed, they both went an extra mile to ensure all parties are in agreement and contentment. Pleasure to have business with. Thank you both for support, your time and understanding. Crystal has been so patient and resilient this massively support my mum. Alex has been very professional and the value he added to our situation by ensuring my mum gets the property is remarkable. The dynamics in the branch is friendly and calm. Nice to observe. The property was clean and welcoming. All very honest and the landlord is very thoroughfull. I will certainly come back for their comprehensive mortgage advice as well. Connells, thanks for swift resolution on a very urgent matter.

Olena · 19 January 2025

★★★★★ 5/5

Google

I’ve had nothing but a positive experience with Darcie. She’s always been available and kept me informed every step of the way. At the initial house viewing, she wasn’t at all pushy, she let me view the house at my leisure, all the while letting me know things of importance about the property. Although I haven’t completed the house sale yet, I’ve no doubt Darcie will continue to be amazing right up until the end.

Tracy · 10 June 2026

★★★★★ 5/5

Google

Karl was really helpful sorting the mortgage out for us. Minimum effort required on our end

Will · 10 August 2026

★★★★★ 5/5

Google

We have recently rented a property with Connells and despite several obstacles along the way, Crystal has been brilliant all the way through and always found a resolution to ensure we proceeded with the tenancy. We could not be happier with the property and really grateful for all Crystal's efforts.

Ricky · 8 November 2025

★★★★★ 5/5

Google

I had a great experience with Connells Estate Agents in Salisbury. The staff were friendly, knowledgeable, and always willing to go the extra mile to help. From the initial enquiry to the final stages, everything was handled smoothly and efficiently. Communication was excellent throughout the process, they kept me updated regularly and made sure I understood every step. The team’s professionalism and local market knowledge really stood out, making the whole experience stress-free. They offer a wide range of services including sales, lettings, and mortgage support, which makes them a convenient one-stop solution for property needs. I would definitely recommend them to anyone looking to buy, sell, or rent property in Salisbury. A reliable and trustworthy estate agent!

Etu · 11 April 2026

★★★★★ 5/5

Google

Karl was top draw nothing was too much bother kept us updated throughout highly recommend

Alex · 10 August 2026

★★★★★ 5/5

Google

Matt at Connells Salisbury has been extremely helpful in the search for our 'forever home'. Nothing has ever been too much for him, going above and beyond with allowing us to have multiple viewings on the house we're purchasing. I can honestly say, this Estate Agent, and their staff is excellent.

Ted · 10 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Crystal was amazing 👏. Connells was extremely efficient and very professional. …

Melo · 10 August 2026

★★★★★ 5/5

Google

Karl and Matthew were amazing. From start to now, couldn’t recommend them more to anyone. Thank you once again!

Ellis · 10 June 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

I personally experienced Alex at the letting department highly professional. His customer service and attention to detail exceeded my expectation. I strongly recommend Connells letting agent. It was my best ever experience with letting agents in Salisbury. Everything was up to high standards! Thank you Alex

Ivana · 15 September 2025

★★★★★ 5/5

Google

Me and Lee is found crystal very polite and understanding with our frist home

Ursula · 10 June 2026

★★★★★ 5/5

Google

We have found Salisbury Connells, and Matt in particular, very helpful in selling our property. He went above and beyond in helping us through the process, keeping us informed at every stage, and really helped reduce the stress during this period. Thank you Matt. We definitely recommend the Salisbury branch and their services.

P · 24 June 2025

★★★★★ 5/5

Google

Excellent service from Jessie in Connells Salisbury I've had a fantastic experience with Jessie from Salisbury Connells. She was friendly, professional, and nothing was ever too much trouble. I wouldn’t hesitate to recommend Jessie to anyone buying or selling in Salisbury.

Nick · 18 October 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Crystal was extremely helpful and understanding to me and my partner and above all very professional and kind! Highly reccomend for first time renters or buyers!

Hazza · 17 February 2026