Connells Salisbury reviews

★★★★★ 5/5

Google

I would like to highlight that Crystal is an absolute asset to Connells. From the very beginning, Crystal has been incredibly compassionate, understanding and supportive of our housing needs. She genuinely went above and beyond to help us and made things happen when we really needed someone in our corner. Her communication throughout the entire process was always quick, professional and, most importantly, understanding. We never felt like just another customer, Crystal took the time to listen, understand our circumstances and do everything she could to help. Moving house can be an incredibly stressful and overwhelming experience, but having someone as kind, approachable and dedicated as Crystal made such a difference to us. We are extremely grateful for everything she has done and would wholeheartedly recommend her to anyone looking for support with their housing journey. Connells are very lucky to have her!

Bex · 10 September 2026

★★★★★ 5/5

Google

I honestly cannot thank Crystal enough for everything she has done for us. She has been an absolute credit to Connells and, more importantly, someone who made what was a very stressful and overwhelming time feel so much easier for us. From the very beginning, Crystal was incredibly kind, compassionate and understanding of our situation. She didn’t just treat us like another customer, she took the time to listen to us, understand what we were going through and genuinely cared about helping us find the right home. There were times when we really needed someone in our corner, and Crystal was exactly that person. She went above and beyond for us, kept us updated throughout the process and did everything she could to help make things happen. Her communication was always brilliant, but it was the personal care and understanding she showed us that meant the most. Finding a home can be such an emotional and stressful experience, especially when there are so many uncertainties along the way. Having Crystal supporting us made such a huge difference. We always felt that she was genuinely invested in helping us and that we weren’t just another name on her list. We will always be incredibly grateful for the kindness, patience and support she showed us. People like Crystal make such a difference, and I genuinely believe she deserves to know just how much her help has meant to us. We would wholeheartedly recommend Crystal to anyone looking for help with their housing journey. She is an absolute asset to Connells, and they are incredibly lucky to have her. Thank you for everything, Crystal! ❤️

ScottB93 · 10 September 2026

★★★★★ 5/5

Google

Really happy with the service we received from Connells Salisbury. Crystal and Lynn were both very helpful and always quick to reply whenever we had any questions or concerns. We had a few issues when moving in, but they took them seriously and arranged everything very quickly, which we really appreciated. The communication throughout the whole process was good and we always felt kept updated. Thank you both for your help and for making the process much easier for us. We really appreciate it!

Essakkidoss · 10 September 2026

★★★★★ 5/5

Google

A special thank you to Crystal-Amber from Connells for all her help with my tenancy agreement. She made the whole process straightforward and as stress-free as possible from start to finish. Crystal was friendly, approachable, professional, and incredibly responsive throughout. She kept everything moving smoothly and efficiently, with clear and timely communication every step of the way. She was always happy to answer any questions I had and consistently delivered a high standard of service. I really appreciate her support and wouldn't hesitate to recommend her.

Dajana · 10 August 2026

★★★★★ 5/5

Google

We are delighted with the service we received from Connells in Salisbury. The entire experience was handled with professionalism, efficiency, and a clear commitment to delivering excellent client care. Crystal-Amber was instrumental throughout the process. She demonstrated strong attention to detail, maintained consistent communication, and ensured that every stage was managed in a timely and organised manner. Her ability to anticipate and address matters promptly helped keep everything progressing smoothly. What stood out most was the clarity and reliability of communication, which made the process straightforward and reassuring from start to finish. Her professional yet approachable manner made a meaningful difference. We would strongly recommend Connells in Salisbury to anyone seeking a dependable and well-managed service. Overall, a highly positive and seamless experience.

Angel · 10 May 2026

★★★★★ 5/5

Google

We had a fantastic experience with Connells in Salisbury and more pleased with the service we received. Crystal-Amber was exceptional, professional, approachable, and incredibly responsive from start to finish. She made what can often be a stressful process feel smooth, straightforward, and well-managed. Her attention to detail and clear communication at every stage gave us complete confidence, and thanks to her support, we were able to secure our chosen property quickly and with ease. If you’re looking for a team that genuinely cares and delivers a high standard of service, I would highly recommend Connells in Salisbury. Truly an outstanding experience!

Fermin · 10 May 2026

★★★★★ 5/5

Google

I’m very happy with how things went. I was looking for a house to rent and luckily enough I ran into Crystal, who has been the most helpful person ever. She made it so smooth and simple for us to transition into our new home. Any questions i had(and i had a lot😅) she was patient enough and guided us trough everything. Once again, thanks Crystal!

Alin · 10 August 2026

★★★★★ 5/5

Google

After weeks of getting nowhere with another firm, we were under real time pressure with our remortgage. A family member suggested Karl, and the difference was immediate. Within 24 hours he had secured our Agreement in Principle. Within two days the full application was submitted. A week later, we had our formal offer. The speed and efficiency was outstanding. Karl was clear, responsive, and genuinely supportive throughout. He kept us updated at every stage and even provided helpful advice around house insurance that ended up saving us money. Professional, proactive and a pleasure to deal with. If you want someone who actually gets things done, speak to Karl at Connells.

Wayne · 17 February 2026

★★★★★ 5/5

Google

Connells were fantastic when marketing our house. We approached several estate agents in Salisbury, only 2 of which even responded. The other was unenthusiastic and didn't come across as though they actually wanted our custom. Matt on the other hand came along with research notes on the current market, examples of marketing they had done with previous customers and a good, but realistic valuation of the house. Following the launch of our house on the market, Connells were incredibly responsive and got us a huge number of viewings during the time we were listed. Matt, Ben and Jessie were all great showing people round the house and offering advice and guidance on how to best show off the house throughout the process. Overall, I'd highly recommend Connells in Salisbury.

Phil · 17 February 2026

★★★★★ 5/5

Google

Finally, a Letting Agency That Treats You With Respect 🤍 My experience with Connells Lettings was honestly one of the best I’ve had during my entire house-searching journey. I had been looking for a place for a long time and was in contact with multiple agencies, but the kindness and professionalism I received from Connells felt completely different. To be very honest, during my search I did face a few uncomfortable moments with other agents where I felt judged, unheard, or not treated the same way as others. It made the whole process stressful and emotionally draining. With Connells, I finally felt respected and comfortable. Crystal was truly amazing, she was patient, calm, and so easy to talk to. She listened properly, answered every question with care, and made me feel supported from start to finish. Her communication was clear, consistent, and reassuring, and she made a process that usually feels overwhelming feel smooth and safe. I’m genuinely grateful for Crystal’s help, and I would 100% recommend Connells, especially to people from my community, because they treat you with respect and fairness and don’t make you feel different or unwelcome. Thank you so much, Crystal and Connells.

Kshema · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Our first meeting was with Hayley from Connells Salisbury who put our house on the market with a promise of a sale within four weeks.. which was fulfilled and then meeting manager Matt who has been keeping us updated on our sale and purchase also through Connells .. we have been very pleased with the service we’ve received so far. Thank you Matt, Hayley & team 👍🏻😊

Lorraine · 10 May 2026

★★★★★ 5/5

Google

I want to thank the whole team at Connells Salisbury, especially Crystal and Alex who have helped my parents move into their new home. Crystal and Alex were very professional, provided consistent updates throughout the whole renting process and made the whole experience very positive. My parents received a ‘Welcome to your new home’ goodie box, which was a nice gesture that we appreciated and made the moving experience more exciting. Renting a property is usually overwhelming and stressful, but the team at Connells is very organised and they take you through this process step by step making it easier to navigate. Overall we had a great experience and would recommend Connells to anyone looking for their new home! 🏡🔑👍🏻🙂

EG · 17 December 2025

★★★★★ 5/5

Google

I had a great experience with Mathew and Ben form the start. Very professional and very helpful throughout the process of my purchase. I would 100% recommend working with these guys. Thank you Ben and Matt for making the process go smoothly 😄 …

Sam · 10 September 2026

★★★★★ 5/5

Google

I had a great experience with Connells throughout my house purchase. The team were professional, helpful, and kept everything moving smoothly from start to finish. Communication was clear and timely, and they were always happy to answer any questions I had along the way. A special thanks to Matt and the team for making the whole process straightforward and stress-free. I would definitely recommend Connells to anyone buying or selling a property.

Ali · 17 February 2026

★★★★★ 5/5

Google

My experience of dealing with Connells, Salisbury was excellent, particularly at the viewing of the property. William England who showed us around was very helpful and knowledgeable regarding the flat, cheerful and patient too. Thanks to Connells and Will.

Vivien · 7 October 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

A first rate service. I initially met Jessie on her first day in the office in February 25. She was confident and helpful. We subsequently met frequently when she accompanied us, with the client, to view properties. The client, post stroke with severe communication difficulties, can be very challenging, but Jessie was, at all times, patient and understanding - speaking directly to the client, ensuring he was the focus of the viewing and that he understood her, before moving on. This is a rare quality, not often exercised, even by those who are familiar with the situation. Jessie is a credit to your organisation and to the leadership of the Salisbury office, who are obviously supporting and training Jessie. Many thanks to you all.

Marlene · 10 October 2025

★★★★★ 5/5

Google

Matt and his team were amazing in selling my house… they were so friendly, helpful and proactive… I got loads of viewings and they found me the perfect buyer! I never had to ask for updates and I always felt confident they would secure my sale. I thoroughly recommend them!

Sarah · 10 June 2026

★★★★★ 5/5

Google

My first time moving out by myself and thanks to Crystal there was no stress at all, she walked me through each step and was a fantastic help all around. Couldn’t have done it without her

Declan · 10 September 2026

★★★★★ 5/5

Google

Crystal was professional, responsive, and helpful throughout the letting process. She communicated clearly, answered all my questions promptly, and made everything smooth and stress-free. I would happily recommend her to anyone looking for a reliable letting negotiator.

Nikhil · 10 August 2026

★★★★★ 5/5

Google

Darcie Haskell is an impressive trainee estate agent who combines professionalism with genuine enthusiasm. She communicates clearly, builds trust quickly, and shows a strong willingness to learn. Her positive attitude and attention to detail set her apart, and she is already demonstrating the qualities of a highly effective agent.

Luc · 10 May 2026

★★★★★ 5/5

Google

We have had a very positive recent experience with Connells in Salisbury. Crystal-Amber has been professional, helpful and responsive and has helped us to secure our chosen property quickly and easily. We have also received courtesy calls along the way from other members of the team, all of which has been positive. Excellent communication.

Michelle · 17 March 2026