Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey sent out confirmation text for a house viewing night before
Drove to property
Estate agent did not turn up
Waited 30 mins
Didnt answer calls for ages
Finally got answer to be told property had been removed from market week before and all viewings had been cancelled when no one contacted us.
Wasted alot of my time!
Poor communication!
Maçi · 6 July 2022
Agent replied · 6 July 2023
Hello Max, we can't locate you on our system. If you could please call the office directly, we would love the opportunity to discuss this further. Many thanks, KH
★★★★★ 5/5
GoogleWell let us hope the new tenant is satisfied. Shame that the previous tenant was not as house proud as she should have been but the was yesterday. Well done to Kelly and Yeliz for getting us there and fingers crossed for a better experience this time! Well done each and thank you
Jacqueline · 8 March 2023
Agent replied · 6 July 2023
We're always here to help Jacqueline. Thank you for leaving us your review and please do not hesitate to get in touch if you need anything.
★★★★★ 5/5
GoogleA very prompt and professional service from Kelly and the team. Happy to recommend to anyone looking for a great management team
Edward · 6 July 2020
Agent replied · 6 July 2023
Hi Edward, thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we are delighted to hear that you received a very prompt and professional service from Kelly and the team.
★★★★★ 5/5
GoogleChase Decker was super helpful in my search for a house. He is professional, efficient and great at communicating. Thanks very much!
Talha · 6 July 2020
Agent replied · 6 July 2023
Hi Talha, thank you for taking the time to leave us a review. We really value our customers feedback so we are thrilled to hear that Chase was super helpful in your search for a house. It was our pleasure in assisting you!
★★★★★ 5/5
GoogleMe and my partner have been renting our house through Kevin Henry for the past couple of years and our experience with them has been very positive. We're especially happy with the very quick and professional response by Chloe and Louise whenever we've reached out for maintenance issues and repairs. In all cases, the problem was swiftly resolved without us needing to do anything.PositiveResponsiveness, Professionalism
Eirini · 26 August 2021
Agent replied · 6 July 2023
Morning Eirini, thank you for your lovely review. We take our customer service for landlords and tenants very seriously and are so happy to hear that you and your partner are happy with the service we provide
★★★★★ 4/5
GoogleCameron Moon was very attentive and responded promptly to our emails.
Joanne · 6 July 2022
Agent replied · 6 July 2023
Thank you for leaving us your review Joanne
★★★★★ 5/5
GoogleI have had dealings with many letting agents over the last 20 years and kevin henry stand out from the rest , friendly ,personal, professional and nothing seems to much for them .
I would say its a pleasure to deal with them .
The staff of Kelly, Louise and chloe are simply superb, a credit to Kevin henry and can't recommend enough.PositiveQuality, Professionalism
Jamie · 26 August 2021
Agent replied · 6 July 2023
Hello Jamie, thank you for your kind review, we are thrilled to hear how much our lettings service has stood out to you! We really appreciate your recommendation :)
★★★★★ 1/5
GoogleAwful communication and get passed around from team member to team member. Would avoid buying or letting with this company.
Sarah · 14 December 2025
★★★★★ 5/5
GoogleOur third transaction with the Kevin Henry team. Repeat business is always a good sign of excellent service, many thanks
Jim · 14 December 2025
★★★★★ 5/5
GoogleVery pleased with the help and assistance I received from Murray during my recent sale and purchase! If I called with a query and he was not available at the time, he would always call me back.
I always found him very friendly and approachable and would definitely recommend Kevin Henry to my friends!
Janet · 8 November 2022
Agent replied · 6 July 2023
Thank you for your kind words and recommendation Janet - we are always happy to help :)
★★★★★ 5/5
GoogleThis is the second time we have used Kevin Henry for finding a tenant for our father' apartment. Both times, they have found tenants quickly for us and communications have been excellent. The team are always friendly and professional and we would not hesitate to use Kevin Henry again.
Amanda · 8 March 2023
Agent replied · 6 July 2023
We are always happy to help Amanda. Thank you for leaving us your review and recommendation - we really appreciate it :)
★★★★★ 5/5
GoogleThis is the second property my partner and I have letted through Kevin Henry, and once again it has been a fabulous experience! We have been looked after by Kelly and Chase, who always provide exceptional service and have ensured a smooth move in. Fully recommend the Saffron Walden branch to anyone looking to rent in the area. Thanks again Kelly and ChasePositiveResponsiveness, Quality, Professionalism
Sarah · 26 August 2020
Agent replied · 6 July 2023
Good afternoon Sarah, thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we are delighted to hear that you have had a fabulous experience being looked after by Kelly & Chase. I will be sure to pass on your kind words!
★★★★★ 5/5
GoogleLouise Mooyer in lettings was extremely helpful when dealing with me ( landlord)
Jan · 14 January 2026
★★★★★ 5/5
GoogleI recently used Kevin Henry to let out my property. I'm very pleased with their service and in particular with the assistance provided by Yeliz Duru. She helped me with all my questions throughout the process, was always approachable and easy to talk to.
Daria · 6 June 2023
Agent replied · 6 July 2023
Good morning Daria, thank you for taking the time to leave us a kind review. We really value our customers feedback so we're delighted to hear that you received a 5 star service from Yeliz.
★★★★★ 5/5
GoogleKevin Henry continue to provide an excellent service to me and the tenants. Louise and Cameron have given excellent and useful advice. Replies to my emails are prompt which means that problems are resolved quickly and do not get out of hand. They provide the perfect liaison between landlord and tenant.PositiveResponsiveness, Professionalism
David · 26 August 2022
Agent replied · 6 July 2023
Good morning David, thank you for your kind review. We work really hard to make the lives of our landlords and tenants as stress free as possible and so it's so nice to hear that we are able to do this for you :)
★★★★★ 5/5
GoogleYeliz has always been super helpful and supportive in her response times and information updates.
Mike · 14 December 2025
★★★★★ 5/5
GoogleWe have been working with Louise and Chloe for the tenancy cleaning services that we provide to Kevin Henry and its landlords. They have always been fantastic, easy and a pleasure to work with. The girls really understand the whole process and are always on the end of the phone if we have questions or problems to resolve.PositiveProfessionalism
PCC · 26 August 2021
Agent replied · 6 July 2023
Hello PCC Perfect Cleaning, thank you for your 5-star review and for all of your continuous hard work. We really appreciate your kind review :)
★★★★★ 5/5
GoogleI cannot recommend Kevin Henry enough! As first time tenants this was uncharted territory for us, Kelly and George have been both professional and extremely helpful. Their communication is excellent, guiding us through the process with them has been a breeze. They are both a credit to the business, and are both lovely people too!
:)PositiveResponsiveness, Quality, Professionalism
Nick · 26 August 2021
Agent replied · 6 July 2023
Hello Nick, thank you so much for your review, we really appreciate your feedback. It's great to hear how hassle free renting your first property was and we hope you are enjoying your new home
★★★★★ 1/5
FacebookSaw a property to let on Rightmove that I liked. I rang Kevin Henry 5 times over 2 days to speak to someone about it.
Each time there was no one from lettings available but I was promised someone would ring me back.
I've heard absolutely nothing even having sent a further email and asked to speak to a partner who has not returned my call either!
Mike · 10 August 2018
Agent replied · 23 May 2026
That is exactly where we are now - stood outside a flat and no-one here! Claimed we booked for 3 instead of 4 which is crap because we both had to book a half day off work
★★★★★ 5/5
GoogleKelly ably assisted by Laura arranged the letting our property. They found a perfect tenant very quickly and were excellent throughout the whole process.
Truly professional and thoughtful we could not recommend their service enough. They took all the stress out of the process.
Thank you ladies we are very happy clients.
Scott · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for taking the time to leave us your review Scott and for your kind words
★★★★★ 1/5
GoogleI would have given zero stars if that were an option, purely based on their poor service. …
Govind · 14 November 2025
★★★★★ 5/5
GoogleMyself and my partner were very impressed with how active the agent (Reece M) was in finding potential properties for us (2 bed house/flat around £1300 Mark)
J · 27 May 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Reece.
★★★★★ 5/5
GoogleYeliz Duru at Kevin Henry was amazing, very professional and cooperative. She made the whole process smooth and easy. Always communicated and addressed my concerns straight away. Happy to have worked with her and Kevin Henry lettings. I recommend Kevin Henry 100% they are brilliant.
Mallak · 8 March 2023
Agent replied · 6 July 2023
Thank you so much for your kind words and recommendation Mallak. We are always happy to help!
★★★★★ 5/5
GooglePersonally I have been going into the Kevin Henry Lettings department in Saffron Walden for quite a number of years now, and have always found the staff (Kelly, Louise, and Chloe) very polite and professional in their work.
I would always feel happy using their services, and would recommend them to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
A · 26 August 2021
Agent replied · 6 July 2023
Hello A T, thank you so much for leaving us a 5-star review. We’re delighted to hear that you’ve been a happy customer for many years and really appreciate your recommendation 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
