Trusted Agent profile · Rye
★★★★★
50 reviews across 2 platforms
2 Cinque Ports Street, Rye, TN31 7AD
Olivers Of Rye Limited's office in Rye, at 2 Cinque Ports Street, is rated 3.8 out of 5 across 50 reviews on two platforms, including 11 Google reviews rated 5.0.
Every review we hold for the Rye office, from every platform, shown as written. First names only.
1/5
TrustpilotReally awful experience as renters
Really awful experience as renters. Serious disrepair which meant couldn't use a bedroom for months and they still haven't refunded rent despite it ending up with serious problems for us.
Dear Anon, Sorry to hear about your experience. We couldn’t find the issue but are happy to look into it. Please give us a call at 02072841222. With regards, Olivers Town Team
5/5
TrustpilotGreat experience throughout
Great experience throughout from all members of the team. Professional, setting realistic goals and personal approach.
Hi Klant, We’re always here to help, and it’s great to hear you had such a positive experience. Charlie and Joe are fantastic, we’re lucky to have them! Thanks again for the recommendation, and if you ever need anything in the future, just let us know. Olivers Town Team
1/5
TrustpilotSteer clear if renting
Had to wait a long time to write this as Olivers delayed repaying our deposit and we didn't want any more distress as we're out of pocket.
Dear GR, We are sorry to hear about your experience, but we are not aware of the issue and have requested more information, which we haven't received yet. Please feel free to contact us at 02072841222 so we can assist you further. Kind regards, Olivers Town Team
5/5
TrustpilotSuper helpful!
Such a helpful estate agents! Refreshing to find an agents with such a friendly and genuine team.
Dear Chrissie, Thank you so much for your kind review. We are so happy to hear that Joshua and Costa helped make your experience a positive one. It’s important to us that you felt supported and comfortable throughout the process. If you need any more help, please don’t hesitate to get in touch. Wishing you all the best in your new home! Regards, Olivers Town Team
5/5
GoogleFrom the second I walked in I was greeted by both Mark's and made to feel greatly valued. We chatted about what I wanted as wasn't sure if I was ready to sell just yet. They were very accommodating and left me with the option to have a valuation done or not with no pressure at all unlike other estate agents I had been to in the area, where I felt a lot of pressure to do so immediately. I decided to a few days later and although presently I have decided not to put my house on the market when they came to my home to do the valuation they couldn't be more professional. They even gave me a few great ideas that I could do to increase the value of my home whether I decided to sell or not. Thank you so much Olivers I will definitely be using you when I finally decide to move!
5/5
GoogleReally efficient service, Mark was super quick at responding to all my questions which was greatly appreciated at such a stressful time as moving house. Very professional and cooperative, would highly recommend
5/5
GoogleI can’t thank Mark enough for the care, invaluable knowledge, and time he has spent making the search for the perfect property so much easier. Thank you, can’t recommend them enough
5/5
TrustpilotReally helpful and informative
Really helpful and informative, Kevin walked me to another flat too which he didn’t have to do
Dear Tom, Thank you very much for your kind words. Kind regards, Olivers Town Team
5/5
GoogleExperienced staff, very helpful and extremely knowledgable. I would happily use them again, Mrs Gould was very helpful and went the extra mile to assist us.
5/5
GoogleGreat experience with Olivers, Mark was super respectfull whilst evaluating our flat, pretty thorough, turned up promptly, and made the whole process very clear. Many thanks
5/5
TrustpilotAsk for Kevin!
Such a great experience with Kevin! Thank you again for all your advice, highly recommend.
Dear Mme Rita,Thank you so much! We are glad Kevin could help, and we appreciate the recommendation!With regards,Olivers Town Team
5/5
TrustpilotI recently let my property through…
I recently let my property through Oliverstown.
1/5
TrustpilotAwful landlords/ agents
Should be a zero star rating for these agents.
Hi Adsy, We apologize for the experience you had, and thank you for bringing this to our attention. We are using your feedback to improve and make sure this does not happen again. We appreciate your feedback. Regards, Olivers Town Team
5/5
TrustpilotAn Expert Team
I’ve had a fantastic experience selling my house with Oliver’s Town who have such a long history of selling in the neighbourhood. They have terrific local knowledge and are truly professional in every way. They’ve given great advice and are all the staff have been incredibly attentive and considerate at what can be a truly stressful time. there was great interest in the house and the campaign finished after 2 weeks with an amazingly successful result.
5/5
TrustpilotKevin helped me a lot in finding new…
Kevin helped me a lot in finding new house
Dear Abhilash, Thanks for the great review! We're glad Kevin could help you find your new home. Let us know if you need anything else! Kind regards, Olivers Town Team
1/5
TrustpilotAfter 3 years with Oliver’s Town
After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to changing the locks of our house while we were away on holiday and basically illegally locking us out of the property that we were renting, Oliver’s Town has never cessed to overpass our expectations in terms of their lack of professionalism. From my experience, and as a rule of thumb, I highly suggest researching your lettings company before signing any contract with them. My neighbours actually told me that when they were looking for a company to rent with, they purposefully avoided Oliver’s Town due to its very bad reputation. If you think about it, this makes a lot of sense when you find out that Oliver’s Town’s director keyed a recruitment agent’s car, after losing a legal battle, for refusing to pay him for his services. To me this says everything about their company, but if you still decide to choose them, know that you’ll be doing it at your own peril.They say that every cloud has a silver lining, and it is true that fortunately, our experience with Oliver’s Town hasn’t been completely horrendous. While the company itself is a big fat dark cloud that is bound to start storming all over your tenancy at any point, there has been one silver lining: Mihaela. I actually wish that I could give her a review separately, as she deserves all 5 stars, and I have nothing but good things to say about her! This amazing property agent whom we unfortunately only met in our last year of tenancy, has been nothing but professional. After a long line of ever changing property managers, we were blessed to be put in contact with Mihaela. Extremely professional, always helpful and very friendly, she has made our time with Oliver’s Town significantly better. I only wish that we could have been put in contact with her from the start, as I am sure that if that had been the case, I probably wouldn’t have anything bad to say at this point. So please, dear management team, hang on to her like dear life!
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. The estate agent, Rodney, showed me round the WRONG property. He was patronising and rude in the extreme, and completely wasted my time. Moreover, he had faffed us around before this viewing, as he did not arrange it appropriately with the tenants and had to cancel with us at the last minute. He frequently lectured and bullied me in conversation, and was highly inappropriate and belligerent in his behaviour. DO NOT use this agent - if they are comfortable employing frankly idiotic, inept dinosaurs, you can guarantee that they will not be employing people who can act appropriately to help tenants and landlords. Will be advising others not to use this company.
5/5
GoogleThankyou very much Olivers of Rye! More specifically Mark Tozer for the help and guidance for first time buyers as it is a minefield out there! Their professional and responsive way of handling things helped me get through in the smoothest and most straightforward way as possible, always going the extra mile in happy friendly manner.
5/5
TrustpilotProfessional, knowledgeable and responsive.
Have let my property with Oliver’s Town for over a year now and have been very pleased. Rodney managed the initial viewings and letting. Found him to be polite, transparent, informed, professional and responsive. Since then have had quick polite service from all the team there.
1/5
TrustpilotMinus 10
If there was a minus scale would give - 10/10.
5/5
GoogleThe partners at Olivers Estate Agent have been excellent trying to help me find somewhere to live they have made themselves available to me through every step of the process and are genuine experts in their field. I can’t recommend them highly enough.
5/5
Trustpilot5 out of 5
I want to express my utmost satisfaction with the exceptional service provided by Oliver's Town! From the very beginning, they displayed an unmatched level of professionalism and attentiveness that truly sets them apart.
1/5
TrustpilotThe photos on the ad were of a…
The photos on the ad were of a different house. We went for a viewing and found ourselves in a different house to the one shown in the ad. The house was in absolutely terrible conditions. The staff claimed they had not even seen the property prior to scheduling our viewing.
5/5
TrustpilotI have found Rodney hugely helpful and…
I have found Rodney hugely helpful and informative. The house he showed us is just what we are looking for and the follow up and service has been excellent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Olivers Of Rye Limited's Rye office has 50 reviews across two platforms: 11 on Google, 39 on Trustpilot (across the whole business).
Olivers Of Rye Limited Rye is rated 3.8 out of 5 across all 50 reviews, and 5.0 out of 5 on Google from 11 reviews.
Olivers Of Rye Limited Rye, 2 Cinque Ports Street, Rye, TN31 7AD.
